58
6.4 Abnormal State Processing
If the data on platform is abnormal when the stick logger is running, please check the table below and
according to the status of indicator lights to complete a simple troubleshooting. If it still can’t be
resolved or indicator lights status do not show in the table below, please contact our Customer Service.
(Note: Please using the following table query after power-on for 2mins at least).
1. Connection
between stick logger
and inverter loosen.
Inverter does not
match with stick
logger's
communication rate.
Communicate with
inverter abnormally.
Any state
OFF
Slow flash
1. Check the connection between
stick logger and inverter. Remove
the stick logger and install again.
2. Check inverter's
communication rate to see if it
matches with stick logger's.
3. Long press Reset button for 5s,
reboot stick logger.
COM
COM
READY
READY
NET
NET
Fault Description
Fault Cause
Solution
1. Stick logger does
not have a network.
2. Antenna abnormal.
3. Router WiFi signal
strength weak.
Connection between
logger and router
abnormal.
OFF
ON
Slow flash
1. Check if the wireless network
configured.
2. Check the antenna, if there is
any damage or loose.
3. Enhance router Wi-Fi signal
strength. Long press Reset button
for 10s, reboot stick logger and
networking again.
1. Router networking
abnormal.
2. The server point of
logger is modified.
3. Network limitation,
server cannot be
connected.
Connection between
logger and router
normal, connection
between logger and
remote server
abnormal.
Slow flash
ON
Slow flash
1. Check if the router has access
to the network.
2. Check the router's setting, if
the connection is limited.
1. Connection between
stick logger and inverter
loosen or abnormal.
2. Inverter power
insufficient.
3. Stick Logger
abnormal.
Power
supply
abnormal.
OFF
OFF
OFF
1. Connection between logger
and router normal, connection
between logger and remote
server abnormal.
Normal
SMARTLINK
networking
status.
Fast flash
Any state
Any state
1. Exit automatically after 5mins.
2. Long press Reset button for
5s, reboot stick logger.
3. Long press Reset button for
10s, restore factory settings.
Normal
Restore
factory
settings.
Any state
Any state
Fast flash
1. Exit automatically after 1mins.
2. Long press Reset button for 5s,
reboot stick logger.
3. Long press Reset button for
10s, restore factory settings.
User Manual
59
6.5 Usage Methods and Notices for Reset Button
6.5.1 Usage methods and key-press descriptions for reset button
6.5.1 Notice
Notice
Do not remove waterproof plug.
7 SOLARMAN Smart APP
7.1 Registration
Go to SOLARMAN Smart and register. Click "Register" and create your account here.
Short press 1s
Long press 5s
Long press 10s
Key-press
Status Description
Light Status
SMARTLINK rapid networking status.
Rebooting the stick logger.
Resetting the stick logger.
NET light flashes fast for 100ms.
All lights are extinguished immediately.
1. All lights are extinguished after 4s.
2. READY light flashes fast for 100ms.
Press
User Manual
