Pronto
Chapter 8: Service and Maintenance
www.masimo.com
59
Masimo
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in
Cleaning
on
page 57. Make sure the equipment is fully dry before packing. Call Masimo at 800-326-4890
and ask for Technical Support. Ask for an RMA number. Package the equipment securely, in
the original shipping container if possible, and enclose or include the following information
and items:
•
A letter describing in detail any difficulties experienced with the Pronto. Include
the RMA number in the letter.
•
Warranty information, a copy of the invoice or other applicable documentation
must be included.
•
Purchase order number to cover repair if the Pronto is not under warranty, or for
tracking purposes if it is.
•
Ship-to and bill-to information.
•
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
•
A certificate stating the Pronto has been decontaminated for bloodborne
pathogens.
•
Return the Pronto to the shipping address listed in
Contacting Masimo
on page
59 below.
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:+1 949 297 7000
Fax:+1 949 297 7001
