BuLLETin: 48-635.7
EFFECTiVE: September 2016
SuPERSEDES: January 2016
Service Policy
Owners of MAGNETROL controls may request the return
of a control or any part of a control for complete rebuild-
ing or replacement. They will be rebuilt or replaced
promptly. Controls returned under our service policy must
be returned by Prepaid transportation. MAGNETROL will
repair or replace the control at no cost to the purchaser (or
owner) other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our control;
or, is NOT covered by the warranty, there will be charges
for labor and the parts required to rebuild or replace the
equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis of
the applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
For Technical Support contact one of the offices listed
below.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material’s return. This is available
through a MAGNETROL local representative or by
contacting the factory. Please supply the following
information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
NOTE: See Electrostatic Discharge Handling Procedure on
page 7.
NOTE: If unit needs to be returned, the displacer must be
secured to prevent damage in transit.
aSSuRED quaLiTy & SERViCE CoST LESS
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630-969-4000 • Fax 630-969-9489
[email protected] • www.magnetrol.com
Copyright © 2016 Magnetrol International, Incorporated.
Magnetrol, Magnetrol logotype and Modulevel are registered trademarks of Magnetrol International, Incorporated.
CSA logotype is a registered trademark of Canadian Standards Association.
HART is a registered trademark of the HART Communication Foundation.
Inconel is a registered trademark of Special Metals Corporation.
Teflon is a registered trademark of DuPont.
