LeadCare Ultra
®
Blood Lead Testing System User’s Guide
12-1
12 Technical Service Information
12.1 Technical Service Policy
To contact Magellan Diagnostics Product Support Department, call 800-275-0102 Monday through
Friday, or email [email protected]. A Product Support Specialist is available from
8:00 a.m. to 6:00 p.m. (EST) for you to:
•
Request technical assistance.
•
Request product and procedure training.
•
Report a problem.
•
Return products.
Please contact our Customer Service Department directly at 1-800-959-5095 to:
•
Place an order.
•
Track a shipment.
•
Determine availability.
•
Check on installation.
12.2
Preparing for a Technical Service Call
Before you make a technical service call, be sure to obtain the following information, as appropriate, to
submit with your request or question:
•
System version number
. In the UA, select
Help > About LeadCare Ultra
, to display this
information.
•
Serial number of the analyzer.
•
Test kit lot number.
•
The name and contact telephone number of the person who asked the question or
detected the problem.
This allows us to contact the person if we need more information, and to
notify the person when an answer or correction is ready. If limited hours of contact are available,
please include suggested contact times.
•
The date and time the problem was detected
. This is not required for a simple question, but
may be important in the case of a problem report.
Summary of Contents for LeadCare Ultra
Page 16: ...LeadCare Ultra Blood Lead Testing System User s Guide 2 6 This page intentionally left blank ...
Page 62: ...LeadCare Ultra Blood Lead Testing System User s Guide 6 20 This page intentionally left blank ...
Page 92: ...LeadCare Ultra Blood Lead Testing System User s Guide 11 2 This page intentionally left blank ...
Page 96: ...LeadCare Ultra Blood Lead Testing System User s Guide 13 2 This page intentionally left blank ...
Page 102: ...LeadCare Ultra Blood Lead Testing System User s Guide A 4 This page intentionally left blank ...
Page 103: ...LeadCare Ultra Blood Lead Testing System User s Guide B 1 ...
Page 104: ...LeadCare Ultra Blood Lead Testing System User s Guide B 2 ...
Page 116: ...LeadCare Ultra Blood Lead Testing System User s Guide B 12 This page intentionally left blank ...
Page 118: ...LeadCare Ultra Blood Lead Testing System User s Guide C 2 This page intentionally left blank ...