Limited Warranty (Cont.)
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly, setup or
use of the Product has been started, you must contact M1
directly. This will enable M1 to better answer your questions
and service you in the event that you may need any
assistance. For questions or assistance, please visit our
website at www.M1DRONES.com, submit a Product Support
Inquiry, or call the office telephone number referenced in the
Warranty and Service Contact Information section to speak
with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the M1 Online Service/Refurbishment Request
found on our website or call M1 to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included but are not designed to withstand the
rigors of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost or
damaged parcels, as M1 is not responsible for merchandise
until it arrives and is accepted at our facility. An Online
Service/Refurbishment Request is available at
https://www.M1DRONES.com/. If you do not have internet
access, please contact M1 Product Support to obtain a RMA
number along with instructions for submitting your product for
service. When calling M1, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into M1, please include your RMA
number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside
of the shipping carton.
NOTICE: Do not ship LiPo batteries to M1. If you have any
issue with a LiPo battery, please contact the appropriate
M1 Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided warranty conditions have been met, your Product
will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of M1.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be required
without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for service, you are agreeing to
payment of the service without notification. Service
estimates are available upon request. You must include
this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return
freight. M1 accepts money orders and cashier’s checks,
as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to M1 for service,
you are agreeing to M1’s Terms and Conditions found on
our website https://M1DRONES.com/
ATTENTION: M1 service is limited to Product
compliant in the country of use and ownership. If
received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice and
at the sender’s expense. M1 DRONES will hold non-
compliant Product for a period of 60 days from
notification, after which it will be discarded.
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