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144

Troubleshooting

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following 
describes the most common problems and solutions. Please refer to the following before 
calling Lorex Technical Support:

Error

Possible Causes

Solutions

• System is not receiving 
power or is not powering 
up

• Cable from power adapter is 
loose or is unplugged

• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely 
connected to the back of the unit

• Cables are connected, but 
system is not receiving sufficient 
power

• Confirm that the system is powered on (LED 
indicators on the front should be ON)

• If the unit is connected through a power bar or 
surge protector, try bypassing the bar and 
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:

• Connect the power cable to another outlet
• Test the outlet with another device (such as a 

lamp or phone charger)

• System has been shutdown 
using power button or menu

• Press the power button on the front panel of the 
DVR

• Remote control is not 
detected by the system

• Battery in the remote control is 
drained

• Install two fresh AAA alkaline batteries in the 
remote control

• There are no batteries in the 
remote control

• Hard drive is not 
detected by the system

• Hard drive connectors are loose 
or not properly connected

• Remove the housing and check that hard drive 
connectors are firmly connected. 

• There is no hard drive in the 
system

• Open the housing and install a 3.5" SATA hard 
drive. Make sure to format the drive for recording 
after installing. For details, see “Formatting a Hard 
Drive” on page 46.

• Hard drive is full and 
the unit is no longer 
recording

• Overwrite is not enabled

• From the Main Menu, select SETUP>STORAGE 
and select On under HDD Overwrite

• Mouse not detected by 
system

• Mouse cable is not firmly 
connected to the system

• Firmly connect the mouse to a USB port on the 
front panel

• Mouse is not connected

• System needs to be reset

• Power off the system (disconnect power cable). 
Firmly connect a USB mouse to a USB port on the 
front panel. Reconnect the power cable.

Summary of Contents for LHD100 SERIES

Page 1: ...www lorextechnology com DIGITAL VIDEO SURVEILLANCE RECORDER LHD100 SERIES Copyright 2012 Lorex Technology Inc Instruction Manual English Version 2 0 RETAIL INDUSTRY BUSINESS BUSINESS HOME OUTDOOR...

Page 2: ...R SERVICING TO QUALIFIED SERVICE PERSONNEL The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage withi...

Page 3: ...vice for warranty matters 1 888 425 6739 1 888 42 LOREX Tech Support for technical installation issues 1 877 755 6739 1 877 75 LOREX Mexico 001 800 681 9263 001 800 514 6739 International 800 425 6739...

Page 4: ...rend les renseignements sur les produits guides d utilisation guides de d part rapide et FAQ www lorextechnology com support En ligne Hay 2 maneras f ciles de comunicarse con nosotros Norte Am rica At...

Page 5: ...logy com support If you require further installation assistance please visit www lorextechnology com installation or contact a professional installer Please note that once the components of this produ...

Page 6: ...de ce produit vous ne pouvez pas retourner celui ci directement au magasin sans son emballage original Favor de leer la gu a de instalaci n r pida y la gu a del usuario antes de instalar este product...

Page 7: ...f the obsolete outlet 5 Power Sources This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supplied toyourlocation...

Page 8: ...moving covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service personnel 2 ConditionsRequiringService Unplugthisproduct from the wall outlet and refer serv...

Page 9: ...essly approved by the grantee of this device could void the user s authority to operate the device Toute modification non approuv e explicitement par le fournisseur de licence de l appareil peut entra...

Page 10: ...cast grade video over standard coax cable Total recording speed is 20fps 1080p on 4ch or 60fps 1080p on 8ch Per channel recording speed with all cameras connected is 5fps 1080p on 4ch or 7 5fps 1080p...

Page 11: ...em Information 9 Connecting Cameras 10 About HD SDI 10 Installation Warnings 10 Installation Tips 10 Installing Cameras 10 Connecting HD SDI Cameras to your DVR 11 Camera Connection Diagram 11 Connect...

Page 12: ...nfiguring the DVR for Motion Recording Only 36 Enabling Sensor Events 38 Enabling Audio Events 4 Channel Only 38 Changing the Recording Resolution and Quality 39 Changing the Recording Frame Rate 39 E...

Page 13: ...ing the Screen Saver 74 Changing the Sequence View Settings 75 Managing User Accounts and Passwords 77 Enabling Passwords 77 Managing User Accounts 78 Setting up your DVR for Remote Connectivity 81 Sy...

Page 14: ...Log Event Tab 111 Remote Viewing Using Client Software on PC 112 Installing Client Software for PC 112 Connecting to your DVR 112 Site List 114 Add a DVR 114 Delete a DVR 115 Modify a DVR 115 Remote V...

Page 15: ...rols 131 Advanced PTZ Controls 132 PTZ Presets 132 PTZ Tours 133 Appendix C Recording Audio 135 Appendix D Hard Drive Installation 136 Installing a Hard Drive 136 Removing a Hard Drive 139 Formatting...

Page 16: ...xiv...

Page 17: ...REMOTE CONTROL may not be exactly as shown DVR DIGITAL VIDEO RECORDER HDMI CABLE AUDIO VIDEO OUT OCTOPUS CABLE 8 Channel Only HARD DRIVE SIZE NUMBER OF CHANNELS AND CAMERA CONFIGURATION MAY VARY BY MO...

Page 18: ...Info In Playback mode press to reverse video frame by frame In Live Viewing mode press to open the system information window Lock In Playback mode press to pause playback In Live Viewing mode press to...

Page 19: ...Press again to end Sequence view Press to scroll up in menus In Live Viewing mode press to select Full screen mode Press repeatedly to change channels Press to scroll left in menus In Live Viewing mo...

Page 20: ...tible PTZ cameras not included or alarm sensor devices not included 9 INPUT OUTPUT Switches U for up position D for down position You must shut down the DVR to make changes using the INPUT OUTPUT swit...

Page 21: ...VGA monitor to view the system interface Note that the DVR cannot use a VGA and HDMI monitor at the same time 7 RS485 ALARM Connect compatible PTZ cameras not included or alarm sensor devices not inc...

Page 22: ...ras on page 10 Push and twist the BNC connector clockwise to secure it to the BNC port NOTE Make sure to include some slack in the extension cable on both ends when connecting to the DVR Strip lines m...

Page 23: ...Connect ethernet cable ETHERNET port Step 4 Connect the Monitor Connect a HDMI cable included from the HDMI port to the TV or monitor recommended OR Connect a VGA cable not included from the VGA port...

Page 24: ...monitor s resolution see page 4 for details You must power off your DVR before changes using the INPUT OUTPUT switches Changes will take effect when your DVR is powered back on Step 6 Verify Camera I...

Page 25: ...orwarded on your router to log in to your system over the Internet or an internal network LAN DVR user name and password User name admin Password 00000 DVR user name and password for remote connection...

Page 26: ...camera You cannot connect multiple extension cables to each other You cannot mix 1080p and 720p HD SDI cameras All cameras connected to the system must be either 1080p or 720p Installation Tips Mount...

Page 27: ...ake sure to include some slack on the extension cable at both ends when connecting the camera to the DVR Strip lines may appear in the image if the cable is too tight 4 Connect the female power connec...

Page 28: ...ion In Split screen view double click on a channel to view the selected channel in full screen double click the channel again to return to Split screen view 1 2 3 2 Right Button In Live Viewing mode c...

Page 29: ...y split screen mode In Viewing mode press to open Full screen view 4 MENU Press to open the Main Menu or Playback sub menu 5 ESC Press to exit menus Press to exit Playback mode and return to Live View...

Page 30: ...annel mode Press repeatedly to change channels In Live Viewing mode press to open Quad mode PressrepeatedlytoswitchbetweenCH1 4 5 8 In Live Viewing mode press to open 9 way split Press to confirm menu...

Page 31: ...rol ID allows you to pair the DVR to a particular remote control This is useful if you have more than one DVR To pair the remote control to the DVR 1 From Live Viewing mode right click to open the Mai...

Page 32: ...quired for audio For more information on audio see Appendix C Recording Audio on page 135 3 Recording Icons Shows the recording status for the channel For details see Recording and Events on page 22 4...

Page 33: ...overwrite is enabled Shows the remaining free hard drive space if overwrite is disabled PLAY Click to enter Playback mode Using the Virtual Keyboard You can input numeric or text values using the on s...

Page 34: ...e the zoom area Use the mouse wheel to zoom in and out 2 Click the channel you would like to zoom in on The channel opens in Full screen view and the DVR zooms in on the image A box on the bottom righ...

Page 35: ...the screen and click Setup Select the Date Time tab Double clickthesectionsof thedateandtimeyouwould like to change Click the up and down arrows to set the date and time Click Save 2 Under Date Time...

Page 36: ...time zone Select On Configure a custom start and end time for Daylight Savings if needed Click Save 2 Click Time and select the Time Zone tab 3 Click the field next to Time Zone and select your time...

Page 37: ...online time server NOTE A constant Internet connection is required to use the NTP feature To enable NTP 1 Right click to open the Main Menu Click Setup then Time Select the Time Sync tab Select NTP C...

Page 38: ...ce not included The icon shown will be white if sensor recording is enabled and red when sensor recording is triggered Audio Event Recording 4 Channel Only The DVR records when audio is detected Audio...

Page 39: ...To access Playback mode from Live viewing mode Click PLAY on the Live Viewing toolbar Playback mode opens 4 channel model shown Playback Toolbar 1 2 3 4 5 7 8 6 4 channel model shown 1 Click to select...

Page 40: ...deo for footage that has movement PanoramaPlayback Playsbackmultiplevideoframesfromtheselectedchannelatthesame time in split screen Calendar Search Search for recorded video from a specific date and t...

Page 41: ...een times without movement are shown in black To exit Smart Search click ESC on the Playback toolbar Panorama Playback Panorama Playback allows you to view multiple frames from a recorded video at the...

Page 42: ...ack video from previous hours simultaneously Labels in the corners show the hour video was recorded Icons show the type of recording at that time To use Multi Time Playback 1 From Playback mode right...

Page 43: ...cornersshowthedatevideo was recorded Icons show the type of recording at that time Multi Day Playback Plays back video from previous days simultaneously To use Multi Day Playback 1 From Playback mode...

Page 44: ...pported on 8 channel models Click the type of event you would like to playback The DVR plays back footage from the selected event type only The Playback toolbar shows times with events of the selected...

Page 45: ...VR date and time camera settings recording parameters recording schedule network settings user accounts and system settings Format hard drives and flash drives for recording and backup Install firmwar...

Page 46: ...Reboot To set the date and time see Setting the Date and Time on page 19 Changing the Date Format 1 Right click to open the Main Menu click Setup then Time Select the Date Time tab 2 Click the Date Di...

Page 47: ...configure PTZ cameras not included see Appendix B Connecting a PTZ Camera on page 130 Disconnecting Connecting Cameras When cameras are connected to the DVR they are automatically connected to the sys...

Page 48: ...ck Save Exit when finished 4 Click Save to save your changes Click Exit to return to Live Viewing mode Enabling Covert Recording Covert recording hides individual channels so that it seems like the DV...

Page 49: ...enter the Main Menu and select Setup Click Camera and select the Event Source tab Double click to change the Motion Sensitivity 2 Double click under Motion Sensitivity for each camera to set the moti...

Page 50: ...o Live Viewing mode Configuring Motion Detection Areas Motion Detection Areas allow you to enable or disable motion detection in certain areas For example you can disable motion detection where your c...

Page 51: ...transparent A light blue outline appears in areas where motion is currently detected Transparent Motion Detection disabled Blue Motion Detection Enabled 5 When finished right click and select Exit to...

Page 52: ...vents To enable motion detection motion events 1 From Live Viewing mode right click to open the Main Menu Click Setup then Recording 2 Select the Event tab Double click to select On to turn on motion...

Page 53: ...click under Motion and select On to turn on motion detection Double click to select On to turn on motion detection Click Save 4 Click Save to save your changes 5 Select the Recording tab 6 Under Cont...

Page 54: ...on double click under Sensor and select On to turn on Sensor Events Click Save to save your changes and click Exit to return to Live Viewing mode Enabling Audio Events 4 Channel Only You must enable a...

Page 55: ...for 1080p When you power the DVR on the resolution setting for all cameras will be set to your selection 8 Channel Model Select recording resolution using switch 2 Up 1080p Down 720p To change the re...

Page 56: ...peed for the channel you want to change and select the frame rate for event recording Select Off to disable event recording NOTE The overall frame rate for recording is limited If you exceed the avail...

Page 57: ...Select the Alarm tab Double click under Popup and select On to enable the Full screen Popup Click Save 3 Double click under Popup on the channel you would like to change and select On to enable Full...

Page 58: ...in Menu Click Setup then Recording 2 Select the Duration tab Click Save Select On to enable Pre Alarm 3 Under Pre Alarm double click under the channel you want to change and select On to enable Pre Al...

Page 59: ...click Exit to return to Live Viewing mode Schedule The Schedule menu allows you to determine which recording schedules are used at which times Each schedule has different recording settings that are...

Page 60: ...Holidays on page 45 Click to select a schedule Grid shows which schedule is set to be run at a given hour 2 Click the schedule you would like to select at the top of the screen 3 Click inside the grid...

Page 61: ...ay Click Holiday Double click days to select holidays Click Save 2 Double click days on the on screen calendar to select them as holidays Double click again on the on screen calendar to de select days...

Page 62: ...ill erase all data on the drive The DVR can format installed or external hard drives as backup or recording hard drives When replacing the hard drive you must format the new hard drive as a recording...

Page 63: ...Menu Click Setup then Storage 2 Select the New tab 3 Double click the hard drive you would like to format and select Backup Format to use the hard drive as a recording hard drive Click Yes to confirm...

Page 64: ...st appears with the USB thumb drive in it 4 Double click the USB drive Click Backup Format then click Yes to confirm Wait for the USB thumb drive to be formatted Double click the USB thumb drive Click...

Page 65: ...mail alerts Configuring Network Type DHCP or Static IP The system has the ability to operate in DHCP mode and Static IP mode DHCP allows the router to assign an IP to the DVR Static IP mode fixes the...

Page 66: ...remotely You must create a DDNS account and enter your DDNS settings into the system before you can remotely view your system For details on creating a DDNS account see Step 2 of 4 Create a DDNS Accou...

Page 67: ...Menu Click Setup then Network 2 Select the Port tab Configure Client and Web port 3 Click Client Port and Web Server Port enter the port number and click Save Exit to confirm NOTE You may only select...

Page 68: ...sent using Lorex s email server recommended using a Gmail Yahoo or Hotmail account or using a custom email server NOTE You must enable events to receive email notifications For details see Enabling M...

Page 69: ...owing Sender Email Enter the sender email address This can be any address of your choice Receiver Email Enter up to 5 email addresses to receive email notifications Check Receiver Email next to any re...

Page 70: ...Receiver Email Enter up to 5 email addresses to receive email notifications Check Receiver Email next to any receiver addresses you want to enable Interval Enter the interval the DVR waits before sen...

Page 71: ...Exit to return to Live Viewing mode System Perform firmware upgrades and reset DVR to factory default settings Configure other system settings To manage user accounts and passwords see Managing User A...

Page 72: ...n appears Click Yes to upgrade the firmware Click the firmware under File Name Click Yes to upgrade the firmware 8 Wait for the firmware upgrade to complete Do not turn off your DVR or disconnect the...

Page 73: ...he DVR to revert to factory default settings Changing the System Language 1 From Live Viewing mode right click to open the Main Menu Click Setup then System Select the desired language 2 Under Languag...

Page 74: ...e Use the on screen keyboard to create a DVR name and click Save Exit 3 Click Save to save your changes Click Exit to return to Live Viewing mode Configuring Error Notifications Error Notifications su...

Page 75: ...to enable one or more actions that will occur when a system error occurs Select actions Buzzer The DVR buzzer is activated when system errors occur Email A notification email is sent when system erro...

Page 76: ...ons Calendar Search Select recorded video using an on screen calendar Go To The Last Opens the most recently recorded video on the DVR for playback Go To The First Opens the earliest recorded video on...

Page 77: ...e Index Only applies if the time has been changed When the time is changed all videos saved up until the change occurs are saved in a folder according to an old time index Click to select the Current...

Page 78: ...kupdrivebefore you can create backups For details see Formatting a USB Thumb Drive on page 48 or see Formatting a Hard Drive as a Backup Hard Drive on page 47 Backup Opens the Backup window to create...

Page 79: ...date and time as needed The File Size field automatically updates to show the amount of disk space the backup will require 5 Check All Channel to create a backup using every channel with recordings a...

Page 80: ...or PC from the CD or from www lorextechnology com NOTE When installed with the Client Software LorexHD Player is saved to the Start Menu or Start Screen To access the Backup Player software 1 Connect...

Page 81: ...layback Controls Select playback time Playback Controls see below Rewind Reverse Playback Reverse Frame by frame Pause Forward Frame by frame Play Fast Forward Playback Speed Mute Unmute Audio Volume...

Page 82: ...video files To use the Record function While watching a backed up video click Click again to stop recording A folder containingyourshortenedrecordingissavedtothefolderwhereyourbackupfolderislocated Fo...

Page 83: ...for your search Note that you cannot search times outside the scope of your backup video file 5 Click and drag inside the grid to select areas to search for motion Selected areas are shown in green 6...

Page 84: ...drive 2 In Live Viewing or Playback mode right click on the screen to select Backup then click Capture A screen appears asking you to select the backup device Click your backup device 3 Click your bac...

Page 85: ...are saved to the main folder of the USB flash drive or backup hard drive 3 Perform one of the following View Double click the screenshot to view it in an image viewing or editing program such as Previ...

Page 86: ...backup USB thumb drive not included or hard drive not included is connected to the DVR and formatted as a backup drive 2 From Live Viewing mode right click to enter the Main Menu Click Backup then Set...

Page 87: ...view system logs 3 Misc Control Select and mute audio channel Access Relay Controls 4 Display Setting Customize the on screen display Enable screen saver and change sequence dwell time 5 System Shutd...

Page 88: ...Backup on page 69 7 Playback Playback video at the time of the selected log 8 Exit Exit the Log Viewer and return to Live Viewing mode Misc Control Select and mute audio channel Access Relay Controls...

Page 89: ...recording icons Control Bar Click to select On to always show the control toolbar during Live Viewing and Playback mode Select Off to hide the control toolbar When the control toolbar is hidden move...

Page 90: ...Click the button next to Screen Saver to open the Screen Saver Menu Click to configure Screen Saver 3 Under Enable click to select On to enable the Screen Saver or Off to disable Click On Off to enab...

Page 91: ...o begin Sequence view In Sequence view the DVR switches channels every few seconds If the DVR is in Split screen view click then to start Sequence view Click again to exit Sequence view Changing the S...

Page 92: ...lay Setting 2 Click next to Main Sequence to open the Main Sequence Menu Order of channels Double click to change the order of channels shown 3 Double click under Channel to change the channel that is...

Page 93: ...system functions You may only have 1 administrator account User User accounts have limited access to system functions You may have up to 14 user accounts Enabling Passwords Passwords are disabled by...

Page 94: ...ight click to access the Main Menu Click Setup then System 2 Click Modify next to users and select the user account you want to modify Select the user account you want to modify 3 Click ID and use the...

Page 95: ...es Deleting Users 1 From Live Viewing mode right click to access the Main Menu Click Setup then System 2 Click Delete next to Users and select the user account you want to delete Click Yes to confirm...

Page 96: ...e Exit when finished Below check Password to require a password for this user account to login 5 Click the checkboxes to select which system functions the user can access For details see Modifying Use...

Page 97: ...RAM 4 GB RAM and above Video 128 MB of video memory 512 MB of video memory and above Operating System Windows XP SP2 or above Direct X 9 0 and above Windows Vista 7 Direct X 9 0 and above Mac OSX 10...

Page 98: ...of 3 Connect your DVR to the Local Area Network 1 Power off your DVR by disconnecting the power cable 2 Connect an Ethernet cable included to the ETHERNET port on the rear panel of the DVR Connect the...

Page 99: ...ty over a local network on a PC or Mac To connect using the DVR s local IP address on a PC Follow the steps below to confirm connectivity over a local network on a PC To connect using the DVR s local...

Page 100: ...tom of the screen Click Install and follow the prompts to install the plug in Attention Bar in Internet Explorer 9 10 Click Install 3 The DVR login screen appears Enter the DVR s user name and passwor...

Page 101: ...opens 4 Click Device to open the Connection Manager 5 Configure the following Site Name Enter a name for your DVR of your choice Address Enter the DVR s IP address The DVR s local IP address can be ob...

Page 102: ...izard see the Easy Connect manual on the CD Manually port forward the required ports on your router to your DVR s IP address by following your router manufacturer s instructions For more information o...

Page 103: ...o create a new account fill in the required fields on the right and click Create Account Enter your account Information and click Create Account Click Create Account 3 Click Warranties to register you...

Page 104: ...ion and click Create Address Enter your address information Click Create Address 6 Fill in the warranty registration form with your product and purchase details Check the sticker underneath your DVR f...

Page 105: ...ct Click Save Product Warranty Select the product warranty you created in the previous steps Device Name Enter a name for your device You can enter your name business name or anything of your choice T...

Page 106: ...he DVR and Enable DDNS To enable DDNS in your DVR 1 Right click to open the Main Menu and click Setup 2 Click Network and select the DDNS tab 3 Under DDNS Enable select LorexDDNS 4 Under Domain Name e...

Page 107: ...st include http your URL Request followed by lorexddns net a colon and then the Web Port number of your DVR For example Example of a DDNS address http tomsmith lorexddns net 80 DDNS name created by yo...

Page 108: ...omsmith enter tomsmith lorexddns net Port Enter the DVR s Client Port default 3000 User ID Enter the DVR s user name default admin Password Enter the DVR s password default left blank 4 Click Add then...

Page 109: ...Shows live video from your cameras 2 Live Viewing Controls SplitScreenControls Clickto selectdifferentsplit screenconfigurations Split screen configurations are limited by the number of channels your...

Page 110: ...capture to your computer or click Print to print the screen capture Click for full screen Press ESC to exit full screen 3 Setup Click to access remote setup functions 4 Connect Click to disconnect fro...

Page 111: ...eature to download recorded video to your hard drive for playback To remotely Playback video recorded on the DVR 1 From the Live tab click the Playback tab 2 Click Search Click Search 3 Use the on scr...

Page 112: ...rame by frame Play Fast Forward Remote Backup You can download backup saved video from your DVR onto your computer hard drive To perform a remote backup 1 From the Live tab click Playback Click Backup...

Page 113: ...VI format Click Start to start the download 5 Click in the next drop down to select either RMS format requires LorexHD Player see Playing Backup Files on PC on page 64 or AVI format can be played usin...

Page 114: ...fect local DVR settings Check channels you would like to adjust and adjust the settings as needed Click Close to return to the Live tab or Reset to revert to default values Check the channels to adjus...

Page 115: ...efault 3000 User Name Default admin Password Default 00000 Select firmware file Click Upgrade 2 Under IP Address enter the DVR s IP address 3 Under Port enter the Client Port default 3000 4 Under User...

Page 116: ...annel from showing on the local DVR The channel will still record and be shown when you connect remotely Resolution Select the recording resolution NOTE Youcannotchangetherecordingresolutionon8 channe...

Page 117: ...to select Recording Schedule 2 Configure the following Motion SelectOntoenablemotion detectioneventsor Offto disable ClickRangeto configure motion areas Click and drag inside the grid to select motion...

Page 118: ...o save your changes Alarm Tab Click to select cameras to configure Click to select Recording Schedule Configure Alarm output settings for when events occur To configure alarm output settings 1 Click t...

Page 119: ...ord Confirm Confirm new admin password Menu Time Out Select a menu time out duration or select Manual to create a custom menu time out duration Error Alarm Action Select actions to be performed when a...

Page 120: ...able Private Recording Configure Private Recording SelectOntoenableOverwriteor Off to disable 2 Under HDD Overwrite select On to enable overwrite or Off to disable 3 Click Save to save changes PTZ Tab...

Page 121: ...tup to enable NTP Check Time Server Setup to enable NTP 2 Under Server Type select NTP default 3 Click Save To configure Daylight Saving Time settings 1 Configure the following Time Zone Select your t...

Page 122: ...ddress Make sure that the IP address chosen is available on your network Subnet Mask Enter the subnet mask Default Gateway Enter the gateway address Primary DNS Enter the primary DNS server address Se...

Page 123: ...ate a DDNS account before you can configure DDNS settings See Step 2 of 4 Create a DDNS Account on page 86 To configure DDNS settings 1 Under DDNS Enable select Lorex DDNS 2 Under Domain Name enter yo...

Page 124: ...ettings for video streaming 1 Under Picture Resolution select the resolution that will be used for streaming NOTE Increasing the resolution will increase the amount of upload bandwidth required This m...

Page 125: ...n it detects motion or when a sensor or audio event occurs Email notifications can be sent using Lorex s email server recommended using a Gmail Yahoo or Hotmail account or using a custom email server...

Page 126: ...not the email domain For example if your email account is tomsmith gmail com just enter tomsmith Password Enter the password for the sender email account Email Check E mail to enable receiver addresse...

Page 127: ...s 1 On the left side select the camera you would like to configure or select All 2 Select the schedule you would like to configure 3 Under Motion Sensor and Sound select On to enable logs for that eve...

Page 128: ...nology com to get the latest software updates To install Client Software from CD 1 Insert the software CD into your computer An Autorun window appears 2 Click Run Lorex exe Click Run Lorex exe 3 Click...

Page 129: ...t default 3000 User Name Enter the DVR s User Name default admin Password Enter the DVR s Password By default the Password field is left blank 5 Click Add 6 Click Connect The Client Software connects...

Page 130: ...ck Add 3 Enter the following Site Name Enter a name for your DVR This can be anything of your choice IP Address Enter the DVR s IP address or DDNS address Port Enter the DVR s Client Port default 3000...

Page 131: ...lete in the Site List Click the DVR you would like to delete Click Delete 3 Click Delete Click Ok Modify a DVR 1 Click Site the Site List opens 2 Click the name of the DVR you would like to modify in...

Page 132: ...stall if unzipped on a PC 3 Double click the MacViewer icon MacViewer opens Connecting to your DVR NOTE BeforeyoucanconnecttoyourDVRovertheInternet youmustcompleteportforwarding and DDNS setup For det...

Page 133: ...ew live video from your cameras Double click on a camera to select it in single channel view 2 DVR Selector Use the drop down menu to select your DVR if you have multiple DVRs saved in the Connection...

Page 134: ...een Right click to exit full screen Using Search Search allows you to search and playback video recorded on your DVR To playback recorded video 1 Click Search 2 Select a time and date for playback Cli...

Page 135: ...the checkbox next to the name of the DVR you want to delete 3 Click Delete Check the DVR you would like to delete Click Delete Modifying DVR s 1 Click Device to open the connection manager 2 Click the...

Page 136: ...g before you can start viewing on your mobile device Your DVR s DDNS address Before you can connect with a smartphone or tablet you must complete the setup process for remote viewing to obtain your DD...

Page 137: ...the latest device compatibility list visit www lorextechnology com Prerequisites An iTunes account requires valid credit card number NOTE Your credit card will not be billed when downloading the Lore...

Page 138: ...ame EntertheDVR s User Name default admin Password Enter the DVR s Password default 00000 5 Press Done Press Done again 6 Touch the name of your DVR in Site List to connect The app connects and stream...

Page 139: ...OTE Remote viewing resolution is reduced by default It is selectable in the Bandwidth tab however increasing the resolution will increase the amount of bandwidth required for remote viewing and may af...

Page 140: ...h Touch to start playback Use the playback controls to control playback 5 To exit Playback press If is now shown tap the screen first Site List Use the Site List to manage connection information for y...

Page 141: ...downloading or installing Android apps consult your Android device s instruction manual or the manufacturer s support site 1 Download Lorex Mobile HD for free from the Google Play Store 2 Open Lorex...

Page 142: ...the cameras Touch the name of your DVR Touch Connect 1 Some routers may prevent you from connecting to your DVR using a DDNS address on a local network If you are unable to connect try disabling WiFi...

Page 143: ...PTZ camera required Open Playback mode NOTE Remote viewing resolution is reduced by default It is selectable in the Bandwidth tab however increasing the resolution will increase the amount of bandwidt...

Page 144: ...ate Touch Confirm 4 Touch Touch to start playback Use the playback controls to control playback Site List Touch the name of your DVR Touch Modify or Delete Use the Site List to manage connection infor...

Page 145: ...A System Specifications As our products are subject to continuous improvement Lorex Technology Inc and its subsidiaries reserve the right to modify product design specifications and prices without not...

Page 146: ...t a PTZ camera to the system 1 Connect the Transmit TX Cable to TRX OUT on the RS485 Alarm port on the rear panel 2 Connect the Transmit TX Cable to TRX OUT on the RS485 Alarm port on the rear panel 3...

Page 147: ...eck the instruction manual for your PTZ camera for details Protocol Double click and select the protocol used by the camera Camera ID Double click and select the camera ID Baud Rate Double click and s...

Page 148: ...onfigure up to 15 presets for the camera Presets can be used to configure customized PTZ tours which allow the camera to automatically switch between presets every few seconds The camera can also be s...

Page 149: ...Z Preset for your PTZ camera and select the Preset the camera will Go to during alarms Select the Preset you want the camera to go to during alarms 3 Click Save Click Exit to return to Live Viewing mo...

Page 150: ...to configure the order of presets In this example Tour 1 has Preset 1 selected as the first preset and Preset 2 selected as the second preset Tour 2 is off 5 When you are finished click Save To start...

Page 151: ...of the CAMERA INPUTS ports on the rear panel of the DVR For example connect the camera to Video INPUT port 1 2 4 channel Connect the RCA audio cable from the camera to the corresponding Audio IN Follo...

Page 152: ...rd drives which are designed to be reliable over long periods of time while recording 24 7 Security certified hard drives are available at www lorextechnology com Installing a Hard Drive Make sure tha...

Page 153: ...e top panel of the DVR away from the front panel and lift it up to remove it from the DVR NOTE Be careful of sharp edges Front panel Top panel 4 Remove the 4 screws connecting the hard drive panel to...

Page 154: ...you want to install upside down so that the SATA and power connectors are facing up HDD power and SATA connector 7 Turn the hard drive panel over on top of the hard drive with the long side facing th...

Page 155: ...nel of the DVR by lowering it over the DVR and sliding forward Make sure to align the lip on the top panel so it slides under the front panel of the DVR Top lip slide under front panel 11 Replace the...

Page 156: ...nel Back panel screws 3 Slide the top panel of the DVR away from the front panel and lift it up to remove it from the DVR NOTE Be careful of sharp edges Front panel Top panel 4 Remove the 4 screws con...

Page 157: ...side installfacingSATA connectors 7 Turn the hard drive panel back over and place it back inside the DVR with the long side see above facing the DVR SATA connectors Replace the 4 hard drive panel scr...

Page 158: ...k This step cannot be undone 1 Right click to open the Main Menu Click Setup then Storage 2 Select the New tab A list appears with un formatted hard drives and USB drives 3 Double click the hard drive...

Page 159: ...CA adapter To connect the DVR to a television using RCA cables connect a BNC to RCA adapter notincluded tothe VIDEO OUTPUT port Connect the Audio Video Octopus cable to the Audio TV Spot port EXTERNAL...

Page 160: ...stem has been shutdown using power button or menu Press the power button on the front panel of the DVR Remote control is not detected by the system Battery in the remote control is drained Install two...

Page 161: ...the camera to another channel or use another cable There is an issue with the extension cable Ensure you are using high grade RG59 or RG6 extension cables Ensure you are only running one cable for th...

Page 162: ...forwarded Port Forward the Web port default 80 and Client Port default 3000 on your router For details on port forwarding see the Easy Connect manual on CD or the reference guides on www lorextechnolo...

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Page 164: ...R16 EXPAND AND CUSTOMIZE YOUR SYSTEM WITH A FULL RANGE OF CAMERAS ACCESSORIES Accessories www lorextechnology com Specialty Cameras Wireless Cameras Dome Cameras Digital Video Recorders Simulated Came...

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