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Diagnostics and troubleshooting

CAUTION—SHOCK HAZARD:

Remove the power cord from the electrical outlet before you connect or

disconnect any cable or electronic card or assembly for personal safety and to prevent damage to the
printer. Disconnect any connections between the printer and PCs/peripherals.

CAUTION—POTENTIAL INJURY:

The printer weight is greater than 18kg (40 lb) and requires two or

more trained personnel to lift it safely. Use the hand holds on the side of the printer. Make sure your
ﬁngers are not under the printer when you lift or set the printer on the ﬂoor or another stable surface.

CAUTION—HOT SURFACE:

The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

Troubleshooting overview

Performing the initial troubleshooting check

Before you start the troubleshooting procedures, perform the following checks:

•

Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may affect the
performance, reliability, or life of the printer and its imaging components.

•

With the power cord unplugged from the electrical outlet, check that the cord is free from the breakage,
short circuits, disconnected wires, or incorrect connections.

•

Make sure the printer is properly grounded. Check the power cord ground terminal.

•

Make sure the power supply line voltage is within 10% of the rated line voltage.

•

Make sure the machine is securely installed on a level surface in a well

‑

ventilated area.

•

Make sure the room temperature is between 16 and 32°C (60 and 90°F) and that the relative humidity is
between 8 and 80%.

•

Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidiﬁers), cold spaces, near open ﬂames, and dusty areas.

•

Avoid sites exposed to direct sunlight.

•

Make sure the paper is the recommended paper for this printer.

•

Make a trial print with paper from a newly opened package, and check the result.

7015

Diagnostics and troubleshooting

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Summary of Contents for XM1135

Page 1: ...X410 MX417 MX510 MX511 MX517de XM1135 XM1140 and XM1145 MFPs Machine Type 7015 270 47x 6xx Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index October 03 2018 www lexmark com P N 12G2376 ...

Page 2: ...all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or servi...

Page 3: ...r sizes types and weights 38 Data security notice 41 Tools required for service 41 Diagnostics and troubleshooting 43 Troubleshooting overview 43 Performing the initial troubleshooting check 43 Power on Reset POR sequence 44 Using Safe Mode 44 Fixing print quality issues 45 Initial print quality check 46 Gray background or toner fog check 46 Blank pages check 49 Print is too dark check 55 Print is...

Page 4: ...am open tray x 24y xx 94 x page jam open tray x 24y xx 95 x page jam clear manual feeder 25y xx 96 x page jam open automatic feeder top cover 28y xx 97 200 paper jams 98 201 paper jams 103 202 paper jams 104 23y paper jams 106 241 paper jams 107 242 244 paper jams 112 25y paper jams 119 28y paper jams 120 29y paper jams 123 Understanding printer messages 125 Cartridge low 88 xy 125 Cartridge nearl...

Page 5: ...ual feeder with paper type paper size paper orientation 131 Load paper source with custom string paper orientation 131 Load paper source with custom type name paper orientation 131 Load paper source with paper size paper orientation 132 Load paper source with paper type paper size paper orientation 132 Maintenance kit low 80 xy 132 Maintenance kit nearly low 80 xy 132 Maintenance kit very low x es...

Page 6: ...options installed 58 139 Too many trays attached 58 139 Unformatted ﬂash detected 53 140 Weblink server not set up Contact system administrator 140 User attendance messages 140 User attendance messages 0 99 99 140 Unresponsive toner cartridge service check 143 Unsupported toner cartridge service check 143 Printer cartridge mismatch service check 144 Unsupported imaging unit service check 144 Imagi...

Page 7: ...ome position service check 185 ADF rattling noise service check 186 Flatbed legal scan service check 186 ADF streak service check 187 ADF feed errors service check 187 ADF duplex failure service check 188 Modem fax card service check 189 Blank spaces on incoming fax service check 190 Stretched words on incoming fax service check 190 Fax reception service check 191 Fax transmission service check 19...

Page 8: ... 222 Print Quality Pages 222 HARDWARE TESTS 223 DUPLEX TESTS 225 INPUT TRAY TESTS 227 OUTPUT BIN TESTS 228 BASE SENSOR TEST 229 DEVICE TESTS 229 PRINTER SETUP 230 EP SETUP 232 REPORTS 234 EVENT LOG 234 Scanner tests 235 Exit Diags 239 Conﬁguration menu 240 Entering the Conﬁguration menu 240 Reset ADF Maintenance Kit Counter 240 Maintenance Counter Value 240 Reset Maintenance Counter 240 Print Qual...

Page 9: ...utomatically Display Error Screens 251 USB PnP 251 Restore factory defaults 252 Entering Invalid engine mode 252 Entering Recovery mode 253 Accessing the Network SE menu 253 Service Engineer menu 253 Accessing the service engineer SE menu 253 Service engineer SE menu 253 Fax service engineer SE menu 254 Parts removal 255 Removal precautions 255 Data security notice 255 Handling ESD sensitive parts...

Page 10: ...y removal 292 Right side removals 294 Right cover removal 294 Memory access door removal 297 Tray present sensor removal 297 Cooling fan removal 298 Controller board removal 299 Controller board shield removal 301 Upper shield removal 303 Toner cartridge smart chip contact removal 303 Modem removal 305 Front removals 307 Left front mount removal 307 Right front mount removal 307 Transfer roll remo...

Page 11: ...Toner density sensor removal 349 Trailing edge sensor removal 350 Trailing edge sensor MX310 MX410 removal 351 Media present sensor ﬂag removal 355 ACM assembly removal 359 ACM assembly MX310 MX410 removal 361 Pick lift motor gearbox removal 365 Tray guide removal 366 Rear side removals 368 Dust cover removal 368 Rear exit door removal 369 Rear cover removal 370 Bin full sensor removal 370 Redrive...

Page 12: ...option tray removals 403 Pick roller removal 403 Separator roll assembly removal 404 ACM assembly removal 406 Component locations 409 Exterior locations 409 Front view 409 Rear view 410 Connectors 411 Controller board 411 Power supply 417 Maintenance 419 Inspection guide 419 Scheduled maintenance 420 Maintenance kits 420 Resetting the maintenance counter 420 Lubrication speciﬁcation 421 Cleaning t...

Page 13: ...y 13 Power cords 459 Assembly 14 Miscellaneous 461 Printer speciﬁcations 463 Electrical speciﬁcations 463 Operating clearances 463 Acoustics 463 Operating environment 464 Scanner speciﬁcations 465 Fax speciﬁcations 466 Enabling the security reset jumper 466 Options and features 469 Available internal options 469 Media handling options 469 Theory of operation 471 POR sequence 471 Printer control 47...

Page 14: ...Other key components 476 Electrophotographic process EP process 478 ADF theory 481 ADF theory of operation 481 Acronyms 485 Acronyms 485 Index 487 Part number index 497 Part name index 503 7015 Table of contents 14 ...

Page 15: ...tilisateur ou de la maintenance Notiﬁcació del làser La impressora està certiﬁcada als EUA per complir els requeriments de DHHS 21 CFR capítol I subcapítol J per a productes de làser Classe I 1 i a la resta del món s ha certiﬁcat com productes de làser Classe I segons els requeriments de la norma IEC 60825 1 2014 Els productes de làser Classe I no es consideren perillosos La impressora conté un là...

Page 16: ... Verenigde Staten gecertiﬁceerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertiﬁceerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 2014 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat een interne laser van klasse IIIb 3b een gal...

Page 17: ... 1 2014 Laserprodukter av klasse I anses ikke som helseskadelige Skriveren inneholder en intern laser av klasse IIIb 3b som nominelt er en 12 milliwatt galliumarsenid laser som opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Meddela...

Page 18: ...ons Note A note identiﬁes information that could help you Warning A warning identiﬁes something that could damage the product hardware or software CAUTION A caution indicates a potentially hazardous situation that could injure you Different types of caution statements include CAUTION POTENTIAL INJURY Indicates a risk of injury CAUTION SHOCK HAZARD Indicates a risk of electrical shock CAUTION HOT S...

Page 19: ...ommencer ou agissez avec prudence si le produit doit être alimenté pour effectuer l opération ATTENTION RISQUE DE BLESSURE La batterie lithium de ce produit n est pas destinée à être remplacée Si vous ne respectez pas les instructions de remplacement de la batterie vous risquez de provoquer une explosion Ne rechargez pas ne désassemblez pas et ne brûlez pas la batterie au lithium Mettez les batter...

Page 20: ...peças de substituição As informações sobre manutenção deste produto foram preparadas para utilização por um técnico proﬁssional experiente e não se destinam ao uso por outros Pode haver maior risco de choque elétrico e danos pessoais durante a desmontagem e manutenção deste produto Os técnicos proﬁssionais experientes devem entender esses riscos e tomar as precauções necessárias ATENÇÃO RISCO DE C...

Page 21: ...opcontact voordat u begint of let extra goed op als het product stroom nodig heeft om een taak te kunnen uitvoeren LET OP RISICO OP LETSEL De lithiumbatterij in dit product moet niet worden vervangen Wanneer de lithiumbatterij niet juist wordt vervangen bestaat er explosiegevaar Probeer nooit lithiumbatterijen op te laden open te maken of te verbranden Gooi gebruikte lithiumbatterijen weg volgens ...

Page 22: ...n Valmistaja ei vastaa turvallisuudessa jos laitteessa on käytetty luvattomia vaihto osia Tämän tuotteen huoltoa koskevat tiedot on tarkoitettu vain ammattitaitoisen huoltohenkilön käyttöön Tämän tuotteen purkamiseen ja huoltoon voi liittyä kasvanut sähköiskun tai henkilövahingon vaara Ammattitaitoisen huoltohenkilön on ymmärrettävä tämä vaara ja toimittava sen edellyttämällä tavalla HUOMIO SÄHKÖI...

Page 23: ...rodukten måste vara strömförsörjd för att uppgiften ska kunna utföras VAR FÖRSIKTIG RISK FÖR SKADA Litiumbatteriet i produkten är inte utbytbart Om ett litiumbatteri byts ut på fel sätt ﬁnns det risk att det exploderar Du får inte ladda om ta isär eller elda upp ett litiumbatteri Gör dig av med använda litiumbatterier enligt tillverkarens instruktioner och lokala föreskrifter 安全情報本製品の安全性は本来の設計特...

Page 24: ... To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY Do not use this product wit...

Page 25: ...ed the ADF service check and the Main drive gearbox service check under the Diagnostics and troubleshooting chapter Added PN 40X8050 for the bin full sensor with actuator and static brush under Electronics 1 MX31x MX41x and XM1140 and Electronics 1 MX51x and XM1145 in the parts catalog chapter January 9 2018 Updated the graphic for PN 40X9119 to remove the ﬂag for the bin full sensor in the Electr...

Page 26: ...ts catalog chapter December 9 2016 Revised a graphic in the Printhead assembly adjustments topic in the Repair information chapter Revised the Laser scanning unit LSU removal topic in the Repair information chapter Added 41X1025 to the Electronics 2 topic in the Parts catalog chapter December 5 2016 Updated the topic ACM clutch removal MX310 MX410 in the Repair information chapter October 21 2016 ...

Page 27: ...anged the PN for IPDS card from 40X8617 to 41X0864 Changed the PN for Prescribe card from 40X8618 to 41X0865 March 23 2016 Revised the topic Fuser removal in the Rear side removals group of the Repair information chapter Revised the topic Right cover removal in the Right side removals group of the Repair information chapter Revised the topic Covers in the Parts catalog chapter Revised the followin...

Page 28: ...ated Electronics 2 MX51x and XM1145 on page 445 to change description for PN 40X8045 to Trailing edge sensor MX51x and XM1145 November 4 2015 Revised the Sensor narrow media jam service check topic in the 201 paper jams subgroup in the Paper jams group in the Diagnostic information chapter Added step 6 with graphic in the MPF tray removal topic in the Front removals group in the Repair information...

Page 29: ...emoval on page 379 to add information on how to identify the type of LSU polygon or galvo and controller board the printer supports Updated the Electronics 1 topic to specify whether the LSU that the printer supports is a polygon or galvo Added in the table these two FRUs Polygon LSU frame PN 41X0363 and Polygon LSU cable 41X0759 April 23 2015 Updated the 97y error code table and created Network p...

Page 30: ...vice check was added to address the 843 00 error July 2 2014 Art revised for Frame parts catalog spring 40X8295 and cable 40X8083 are no longer included June 11 2014 Parts catalog Added Latin America power supply part number 41X0003 May 23 2014 Added part number 40X0289 to the power cords parts catalog assembly April 16 2014 Art revised for Electronics 1 parts catalog Actuator was removed for 40X8...

Page 31: ...40X9251 40X9066 Controller board MX31x to 40X9252 40X9067 Controller board MX31x to 40X9253 October 22 2013 Part number 40X9146 Maintenance kit 220 V was replaced with 40X9136 Part number 40X9654 550 sheet tray lockable was added August 20 2013 Fax card 40X7854 was included in the parts catalog August 13 2013 Topic for restoring the printer conﬁguration after replacing the controller board was add...

Page 32: ...vice check Scanner conﬁguration error service check Blank spaces on incoming fax service check Stretched words on incoming fax service check Download emulation cyclic redundancy service check April 24 2013 For the Imaging parts catalog assembly the descriptions for the following part numbers were revised 40X9142 40X9143 40X9144 40X9093 40X9059 40X9057 April 4 2013 Updated the ACM assembly removal ...

Page 33: ...n Hard drive 7015 675 The diagnostic information in this manual leads you to the correct ﬁeld replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and then repair the failure After you complete the repair perform tests as needed to verify the repair To begin diagnosing a problem go to Diagnostics and troubleshooting on page 43 See Parts r...

Page 34: ...s both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time to several days if the storage or transporta...

Page 35: ...90 g m2 16 to 24 lb weight paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are no...

Page 36: ...ection of feed Recycled paper paper of lower weight 60 g m2 16 lb bond and or lower caliper 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are general guideli...

Page 37: ...e high printing temperature may wrinkle or seal envelopes Tips on using labels Print samples on the labels being considered for use before buying large quantities Note Use only paper label sheets Vinyl pharmacy and two sided labels are not supported For more information on label printing characteristics and design see the Card Stock Label Guide available at http support lexmark com When printing o...

Page 38: ...e multipurpose feeder Use transparencies designed speciﬁcally for laser printers Transparencies must be able to withstand temperatures up to 185 C 365 F without melting discoloring offsetting or releasing hazardous emissions Note If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu then transparencies can be printed at a temperature up to 195 C ...

Page 39: ... in X Folio 215 9 x 330 2 mm 8 5 x 13 in X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X Universal 76 2 x 127 mm 3 x 5 in to 215 9 x 359 92 mm 8 5 x 14 17 in 7 3 4 Envelope Monarch 98 4 x 190 5 mm 3 875 x 7 5 in X X X X X 9 Envelope 98 4 x 226 1 mm 3 875 x 8 9 in X X X X X 10 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in X X X X X Universal is supported in duplex mode only if the width is at least 210 mm 8 ...

Page 40: ...purpose feeder Supported paper types and weights The standard tray supports 60 90 g m2 16 24 lb paper weights The optional tray supports 60 120 g m2 16 32 lb paper weights The multipurpose feeder supports 60 163 g m2 16 43 lb paper weights Paper type 250 or 550 sheet tray Multipurpose feeder Duplex mode ADF Scanner glass Plain paper Card stock X X Transparencies X Recycled Paper labels1 X Bond Env...

Page 41: ...The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer settings network information scanner and bookmark settings and embedded solutions Hard disk memory The printer hard disk is designed for printer speciﬁc functionality and cannot be used for the long term storage of data that is not print related The hard disk c...

Page 42: ...ps screwdriver magnetic 2 Phillips screwdriver magnetic short blade Needle nose pliers Diagonal side cutters Spring hook Feeler gauges Analog or digital multimeter Flashlight optional 7015 General information 42 ...

Page 43: ...owing checks Use genuine Lexmark supplies and parts for the best results Third party supplies or parts may affect the performance reliability or life of the printer and its imaging components With the power cord unplugged from the electrical outlet check that the cord is free from the breakage short circuits disconnected wires or incorrect connections Make sure the printer is properly grounded Che...

Page 44: ...term workaround and should be used only in the case of a non critical error when a print job must be completed before service can be arranged to repair the printer The printer must be returned to standard operating mode before diagnostics can be run or full function printing can continue You can enter Safe Mode in one of the following ways Enable Safe Mode from the Conﬁguration menu and then POR t...

Page 45: ... too light check on page 57 Paper curl check on page 59 Folded or wrinkled paper check on page 61 Solid black pages check on page 62 Repeating defects check on page 65 Skewed print check on page 66 Streaked vertical lines appear on prints check on page 68 Horizontal light bands check on page 69 Vertical light bands check on page 71 Vertical dark bands check on page 72 Vertical dark streaks with pr...

Page 46: ... size and type to match the paper loaded in the tray Print a menu settings page Be sure to keep the original menu settings page to restore the customer s custom settings if needed Verify on the menu settings page if the following are set to their default values Print resolution 600 dpi Toner darkness 8 Check the transfer roll for damage Replace if damaged Check the toner cartridge and imaging unit...

Page 47: ...ed Does the problem remain Go to step 2 The problem is solved Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 4 Go to step 3 Step 3 Install a genuine and supported toner cartridge Does the ...

Page 48: ...harge roller contact damaged and contaminated Go to step 5 Go to step 6 Step 5 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 6 The problem is solved Step 6 Replace the imaging unit Does the problem remain Go to step 7 The problem is solved Step 7 Make sure that connection JPS1 on the controller board and the connections on the power supply are p...

Page 49: ...Perform a print test Does the problem remain Go to step 10 The problem is solved Step 10 Check if the photoconductor charge contact is bent damaged or not in proper contact with the imaging unit Is the contact free from damage and in proper contact with the imaging unit Go to step 11 Contact the next level of support Step 11 Replace the power supply See Power supply removal on page 339 Does the pr...

Page 50: ...all a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 a Check and remove any packing material left on the imaging unit b Firmly shake the imaging unit to redistribute the toner and then reinstall it Does the problem remain Go to step 4 The problem is solved Step 4 Check the imaging unit for damage and proper installation and replace if necess...

Page 51: ...g the door observe the coupler to see if it moves inward Note With the imaging unit removed the coupler should retract with the door open and move inward when the front door is closed Is the coupler stuck and not moving inward while closing the front door Go to step 6 Go to step 7 7015 Diagnostics and troubleshooting 51 ...

Page 52: ...r contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 8 Contact the next level of support Step 8 Check all connections in the power supply If necessary replace the power supply Does the problem remain Go to step 9 The problem is solved Step 9 Reseat cable JPS1 on the controller board Does the problem remain Go to step 10 T...

Page 53: ...of contamination and damage Go to step 13 Go to step 12 Step 12 Replace the transfer roller See Transfer roll removal on page 309 Does the problem remain Go to step 13 The problem is solved Step 13 Check the transfer roller left contact spring on the transfer roller left arm for damage Is the contact spring free of damage Go to step 15 Go to step 14 Step 14 Replace the transfer roller left arm wit...

Page 54: ...6 Depending on the printer model reseat the following cables on the controller board JVIDEO and JGLV1 MS31x MS41x MS51x and MS61x J6 and JLSU1 MS610de and MX61xde JMM1 and JLSU1 MX31x MX41x MX51x and MX61x Does the problem remain Go to step 17 The problem is solved Step 17 Replace the laser printhead See Laser scanning unit LSU removal on page 379 Does the problem remain Contact the next level of ...

Page 55: ...darkness in the Quality menu Note 8 is the factory default setting Does the problem remain Go to step 4 The problem is solved Step 4 From the control panel set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper type texture and weight from Printing Prefer...

Page 56: ...r contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 10 Contact the next level of support Step 10 Check all connections on the power supply for proper connection Is the power supply properly connected Contact the next level of support Go to step 11 Step 11 Replace the connections Does the problem remain Go to step 12 The ...

Page 57: ...e factory default setting 2 Set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 a Remove the toner cartridge and imaging unit b Push either side of the transfer roller located below the imaging unit to check if it depresses and bounces back into place c If the transfer roller does not depress and bounce...

Page 58: ...ace the transfer roller See Transfer roll removal on page 309 Does the problem remain Go to step 9 The problem is solved Step 9 Clean the printhead lens See Cleaning the printhead lenses on page 423 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or...

Page 59: ... connected Go to step 15 Go to step 14 Step 14 Replace the connections Does the problem remain Go to step 15 The problem is solved Step 15 Replace the cartridge gearbox See Cartridge gearbox removal on page 291 Does the problem remain Go to step 16 The problem is solved Step 16 Replace the controller board See Controller board removal on page 299 Does the problem remain Contact the next level of s...

Page 60: ... type and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper size from Printing Preferences or Print dialog Does the problem remain Go to step 6 The problem is solved Step 6 Remove paper from the tray and then turn it over Does the problem remain Go to step 7 The problem is solved ...

Page 61: ...m a fresh package Note The amount of moisture in paper affects both print quality and printer ability to feed paper correctly b Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 3 The problem is solved Step 3 Make sure that the fuser entry guide is free of waste toner and dust Warning Potentia...

Page 62: ...the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved 7015 Diagnostics and troubleshooting 62 ...

Page 63: ...ge roller contact B on the right side of the imaging unit for damage and contamination Is the charge roller contact damaged and contaminated Go to step 4 Go to step 5 Step 4 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Go to step 6 The problem is solved 7015 Diagnos...

Page 64: ...eck the high voltage metal contacts on the imaging unit for damage If necessary replace the imaging unit Does the problem remain Go to step 9 The problem is solved Step 9 Check cable JPS1 from the controller board to the power supply for proper connection Is the cable properly connected Go to step 11 Go to step 10 Step 10 Reseat the cable Does the problem remain Go to step 11 The problem is solved...

Page 65: ... Step 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Check if the distance between repeating defects is equal to 3 15 inches 85 mm Does the distance between repeating defects equal to 3 15 inches 85 mm Go to step 4 Contact the next level of support Step 4 Replace the fuser See Fuser removal on page 375 Does the problem remain Go to step 5 The problem i...

Page 66: ...rinter supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 5 Go to step 4 Step 4 Remove the paper and then load a supported one Does the problem remain Go to step 5 The problem is solved Step 5 Check the tray pick roller for excess wear and contamination Is the pick roller free from excess wear and contamination Go to...

Page 67: ...ch the paper loaded Does the problem remain Go to step 11 The problem is solved Step 11 Check if the printer supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 13 Go to step 12 Step 12 Remove the paper and then load a supported one Does the problem remain Go to step 13 The problem is solved Step 13 Check the MPF pick...

Page 68: ...enuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 Using a blank piece of paper make a two sided...

Page 69: ...s solved Step 6 Replace the imaging unit Does the problem remain Go to step 7 The problem is solved Step 7 Remove the hot roll fuser and then check for scratches and other damage Is the fuser free of scratches and other damage Contact the next level of support Go to step 8 Step 8 Replace the hot roll fuser Does the problem remain Contact the next level of support The problem is solved Horizontal l...

Page 70: ... The problem is solved Step 3 Turn off the printer wait for 10 seconds and then turn on the printer Does the problem remain Go to step 4 The problem is solved Step 4 Check the imaging unit contact block A including the white and red wires for damage or improper installation Is the imaging unit contact block free of damage and properly installed Go to step 5 Contact the next level of support Step 5...

Page 71: ...printhead lens See Cleaning the printhead lenses on page 423 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B N range Example 4514 20HH 007CR Does the problem remain Go to step 4 The problem is solved Step 4 Replace the printhead See Laser scann...

Page 72: ...oes the problem remain Go to step 3 The problem is solved Step 3 Remove and then reinstall the toner cartridge and imaging unit Does the problem remain Go to step 4 The problem is solved Step 4 If a bright light enters the right side of the printer then move the printer to avoid the bright light Note In cases where the printer cannot be moved or relocated add a cover to the fan inlet vent to block...

Page 73: ... streaks with print missing check Actions Yes No Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remai...

Page 74: ...roller contact B on the right side of the imaging unit for damage and proper installation Is the charge roller contact damaged and contaminated Go to step 4 Go to step 5 Step 4 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Go to step 6 The problem is solved 7015 Diag...

Page 75: ...oblem is solved Step 8 Check connection JPS1 on the controller board and the connections on the power supply Are the connections properly connected Go to step 10 Go to step 9 Step 9 Reconnect the cables Does the problem remain Go to step 10 The problem is solved Step 10 Replace the power supply See Power supply removal on page 339 Does the problem remain Contact the next level of support The probl...

Page 76: ...oaded Note Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 4 The problem is solved Step 4 a Update the ﬁrmware to the latest version available b Enter the Diagnostics menu and then change the EngSetting 14 value to 48 Note You can also change the setting through a bundle ﬁle or NPA command c...

Page 77: ...n page 423 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B N range Example 4514 20HH 007CR Does the problem remain Go to step 8 The problem is solved Step 8 Check if the imaging unit contacts B are contaminated or bent out of proper position Ar...

Page 78: ... step 11 Step 11 Replace the connections Does the problem remain Go to step 12 The problem is solved Step 12 Replace the power supply See Power supply removal on page 339 Does the problem remain Go to step 13 The problem is solved Step 13 Replace the printhead See Laser scanning unit LSU removal on page 379 Does the problem remain Contact the next level of support The problem is solved Fine lines ...

Page 79: ...ol panel adjust the Toner Darkness setting to 7 a From the Settings menu navigate to Print Settings Quality menu Pixel Boost Fonts Submit b From the Quality menu select Toner Darkness and then adjust the setting to 7 c Submit the changes Note Adjusting the Toner Darkness setting to 7 results in a slightly lighter print You may leave the Toner Darkness value at 8 in order to maintain the darkness t...

Page 80: ... imaging unit Does the problem remain Go to step 4 The problem is solved Step 4 Check if a separator plastic A or a piece of it is stuck inside the imaging unit or if there are any other obstructions between the charge roller and photoconductor drum Is the imaging unit free from any separator plastic fragments or other obstructions Go to step 6 Go to step 5 Step 5 Using a pair of pliers remove the...

Page 81: ...it contact block damaged or improperly installed Go to step 8 Contact the next level of support Step 8 Reinstall or replace the imaging unit contact block Does the problem remain Contact the next level of support The problem is solved Compressed images appear on prints check 7015 Diagnostics and troubleshooting 81 ...

Page 82: ...he coupler move freely or appear damaged Go to step 2 Go to step 3 Step 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Replace the main drive gearbox See Main drive gearbox removal on page 281 Does the problem remain Contact the next level of support The problem is solved Incorrect margins on prints check 7015 Diagnostics and troubleshooting 82 ...

Page 83: ... size speciﬁed in the tray settings Does the problem remain Go to step 3 The problem is solved Step 3 Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog Does the problem remain Go to step 4 or contact the next level of support The problem is solved Step 4 a Enter the Diagnostics menu and then select Registration b Adjust the margins as nece...

Page 84: ...nd weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 Remove and then reinstall the fuser Does the problem remain Go to step 5 The problem is solved Step 5 Replace the fuser See Fuser removal on page 375 Does the problem remain Go to step 6 The problem is solved Step 6 Reseat the connections on the power supply Does the problem rema...

Page 85: ... leakage Go to step 4 Go to step 5 Step 4 Replace the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Check if toner specks appear only on the edges or back side of the pages Do toner specks appear only on the edges or back side of the pages Go to step 6 Go to step 7 Step 6 Replace the transfer roller See Transfer roll removal on page 309 Does the problem remain Go t...

Page 86: ... paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are properly positioned Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that ...

Page 87: ... However the Auto setting does not guarantee that the page will reprint Jam access area Printer control panel message What to do 1 Automatic document feeder ADF x page jam open automatic feeder top cover 28y xx Remove all paper from the ADF tray and then remove the jammed paper 2 Standard bin x page jam clear standard bin 20y xx Remove the jammed paper 3 Front door x page jam open front door 20y x...

Page 88: ...page jam open front door 20y xx CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull the toner cartridge out using the handle 7015 Diagnostics and troubleshooting 88 ...

Page 89: ...uality of future print jobs 4 Place the imaging unit aside on a ﬂat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the green ﬂap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out 7015 Diagnostics and troubleshooting 89 ...

Page 90: ... unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer 7015 Diagnostics and troubleshooting 90 ...

Page 91: ...he jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK x page jam open rear door 20y xx 1 Open the front door to loosen the jammed paper in the rear door 2 1 2 Gently pull down the rear door 7015 Di...

Page 92: ... Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the rear door and then the front door 5 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK 7015 Diagnostics and troubleshooting 92 ...

Page 93: ... from a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7015 Diagnostics and troubleshooting 93 ...

Page 94: ...lear the jam press OK x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7015 Diagnostics and troubleshooting 94 ...

Page 95: ...lear the jam press OK x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7015 Diagnostics and troubleshooting 95 ...

Page 96: ...x page jam clear manual feeder 25y xx 1 From the multipurpose feeder ﬁrmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 7015 Diagnostics and troubleshooting 96 ...

Page 97: ...ADF tray Note The message is cleared when the pages are removed from the ADF tray 2 Open the ADF cover 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the ADF cover 5 Straighten the edges of the original documents then load the original documents into the ADF and then adjust the paper guide 6 From the printer control p...

Page 98: ...00 09 Printhead did not receive proper motor feedback to start laser servo Go to Sensor input image jam service check on page 102 200 10 Printhead motor not locked when media reaches the input sensor Go to Sensor input image jam service check on page 102 200 11 Printhead motor fell out of lock after page reaches the input sensor Go to Sensor input image jam service check on page 102 Mirror motor g...

Page 99: ...e arriving service check on page 100 200 32 Detected cover switch bounce Go to Sensor input early late arriving service check on page 100 Printhead lost HSYNCs due to a glitch with the laser safety interlock for example bouncy cover switch Go to Laser scanning unit LSU service check on page 152 200 33 Input sensor covered too quickly Go to Sensor input early late arriving service check on page 100...

Page 100: ...and perform a sensor test Diagnostics Menu Base Sensor Test Input Does the sensor state on the control panel display change when it is toggled Go to step 5 Replace the input sensor See Duplex sensor and input sensor removal on page 342 Step 5 Does the error remain Contact the next level of support The problem is solved Sensor input early late arriving service check Action Yes No Step 1 Check the p...

Page 101: ...sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 6 Clear the paper path of any media fragments Step 6 Check the media present sensor and media present sensor ﬂag for Proper operation Wear or damage Do they properly operate and are they free of wear or damage Go to step 7 Replace either the media present sensor or media present sensor ﬂag or ...

Page 102: ...79 Step 3 Check the input sensor cable for proper connection Is it properly connected Go to step 4 Reseat the cable Step 4 POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Tests Tray 1 Does it pass the test Go to step 5 Replace the LSU See Laser scanning unit LSU removal on page 379 Step 5 POR into the Diagnostics menu and perform a sensor test Diagnosti...

Page 103: ...r rotates when doing the feed test Does it rotate when doing the feed test Go to step 4 Replace the main drive gearbox See Main drive gearbox removal on page 281 Step 4 Check the fuser gear for damage or toner contamination Is it free of damage and contamination Replace the controller board See Controller board removal on page 299 Replace the fuser See Fuser removal on page 375 201 paper jams 201 ...

Page 104: ...nsor fuser exit jam service check on page 105 202 03 Media did not reach the fuser exit sensor Go to Sensor fuser exit jam service check on page 105 202 05 Fuser exit sensor covered too long by the current sheet Go to Sensor fuser exit jam service check on page 105 202 07 Fuser exit sensor covered too long by the previous sheet Go to Sensor fuser exit jam service check on page 105 202 13 Restart a...

Page 105: ...5 During warm up ﬂush sheet detected too long over exit sensor Go to Sensor fuser exit jam service check on page 105 Sensor fuser exit jam service check Action Yes No Step 1 Check the input sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 2 Clear the paper path of any media fragments Step 2 Check the fuser exit sensor cable JEXIT1 for proper...

Page 106: ...e check on page 106 230 10 Narrow page reversing into duplexer Go to Duplex service check on page 106 230 28 Bouncy duplex sensor never made Go to Duplex service check on page 106 232 03 Input sensor never detected sheet from internal duplex path Go to Duplex service check on page 106 232 10 Feed error picking from the duplexer Go to Duplex service check on page 106 Duplex service check Action Yes...

Page 107: ...e the duplex sensor Does the sensor state on the control panel change when it is toggled Go to step 6 Replace the duplex sensor See Duplex sensor and input sensor removal on page 342 Step 6 Does the error remain Contact the next level of support The problem is solved 241 paper jams 241 paper jam messages Error code Description Action 241 01 Paper over tray 1 pass through sensor on warm up Go to Tr...

Page 108: ...hausted all pick retries Paper present sensing indicates media is in the tray 241 20 Took too long to ramp up media feeder motor in tray 1 241 21 Media feeder motor stall in tray 1 241 22 Media feeder motor pick motor underspeed in tray 1 241 24 Media feeder motor stalled on the last pick attempt in tray 1 241 29 Tray 1 lift plate failed to make the index sensor while elevating 241 32 Media tray n...

Page 109: ... step 6 Replace the front input guide See Front input guide removal on page 334 Step 6 a POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Test Tray 1 Continuous b Cancel the test after ﬁve pages Does the printer successfully feed the ﬁve pages into the output bin Go to step 8 Go to step 7 Step 7 Observe the location of the jammed paper Are the ﬁrst page ...

Page 110: ...ey free of damage Go to step 13 Replace the media present sensor or ﬂag See Media present sensor removal on page 347 or Media present sensor ﬂag removal on page 355 Step 13 Does the error remain Contact the next level of support The problem is solved 24x 06 service check Action Yes No Step 1 Check the paper for damage moisture or waviness Replace with new paper if necessary Does the problem remain...

Page 111: ...y Does the problem remain Go to step 5 The problem is solved Step 5 Check the ACM cable at the JACM1 connector on the controller board for proper connection Does the problem remain See Tray 1 jam service check on page 109 The problem is solved 7015 Diagnostics and troubleshooting 111 ...

Page 112: ...242 09 Tray 2 pick motor lost encoder 242 11 ACM Pick Lift Motor Encoder Never Detected in tray 2 242 12 Motor ramp up error in tray 2 242 13 Page to be stapled failed to feed from tray 242 14 Sheets ﬂushed from paper path either due to feed error or cartridge error 242 15 One or more trays located above the source tray 2 has been pulled 242 16 The engine timed out waiting for the tray 2 to report...

Page 113: ...erspeed typical accordion jam 242 43 Motor 1 Pick Lift motor ramp end ramp did not reach speed typical pack feed paper jam 242 44 Motor 2 Separator Pass through motor stalled 242 45 Motor 2 Separator Pass through motor PWM overﬂow error underspeed Motor underspeed max PWM and motor underspeed typical accordion jam 242 46 Motor 2 Separator Pass through motor ramp end ramp did not reach speed typica...

Page 114: ...ost encoder 243 10 Failed to feed from tray 243 11 ACM pick lift motor encoder never detected in tray 3 243 12 Motor ramp up error in tray 3 243 13 Page to be stapled failed to feed from tray 243 14 Sheets ﬂushed from paper path either due to feed error or cartridge error 243 15 One or more trays located above the source tray 3 has been pulled 243 16 The engine timed out waiting for the tray 3 to ...

Page 115: ...erspeed typical accordion jam 243 43 Motor 1 Pick Lift motor ramp end ramp did not reach speed typical pack feed paper jam 243 44 Motor 2 Separator Pass through motor stalled 243 45 Motor 2 Separator Pass through motor PWM overﬂow error underspeed Motor underspeed max PWM and motor underspeed typical accordion jam 243 46 Motor 2 Separator Pass through motor ramp end ramp did not reach speed typica...

Page 116: ...y 4 pick motor lost encoder 244 11 ACM Pick Lift Motor Encoder Never Detected in tray 4 244 12 Motor ramp up error in tray 4 244 13 Page to be stapled failed to feed from tray 244 14 Sheets ﬂushed from paper path either due to feed error or cartridge error 244 15 One or more trays located above the source tray 4 has been pulled 244 16 The engine timed out waiting for the tray 4 to report ready bef...

Page 117: ...erspeed typical accordion jam 244 43 Motor 1 Pick Lift motor ramp end ramp did not reach speed typical pack feed paper jam 244 44 Motor 2 Separator Pass through motor stalled 244 45 Motor 2 Separator Pass through motor PWM overﬂow error underspeed Motor underspeed max PWM and motor underspeed typical accordion jam 244 46 Motor 2 Separator Pass through motor ramp end ramp did not reach speed typica...

Page 118: ...er assembly Is it free of wear or damage Go to step 5 Replace the pick roller assembly See Pick roller removal on page 403 Step 5 Check the separator roll assembly Is it free of wear or damage Go to step 6 Replace the separator roll assembly See Separator roll assembly removal on page 404 Step 6 Check the tray guides lift plate and lift plate gears Are they free of wear or damage Go to step 7 Repl...

Page 119: ...e 119 250 17 Input sensor did not detect sheet picked from MPF No other sheets should be in the path Go to MPF service check on page 119 250 18 Input sensor did not detect sheet picked from MPF Other sheets could be in the path Go to MPF service check on page 119 MPF service check Action Yes No Step 1 Check the springs links and tray guides on the MPF assembly for damage Are they free of damage Go...

Page 120: ...Are they free of damage Go to step 6 Replace the MPF gearbox See MPF gearbox removal on page 285 Step 6 Does the error remain Contact the next level of support The problem is solved 28y paper jams 28y paper jam messages Error code Description Action 280 06 Paper missing posted when paper is removed from input tray after job is initiated Go to ADF paper jam service check on page 121 282 01 ADF stat...

Page 121: ...paper jam service check on page 121 ADF paper jam service check Notes Before performing this check update the scanner ﬁrmware For more information on the correct ﬁrmware version contact the next level of support This service check should be used if the paper feeds and jams in the ADF If the paper is not feeding into the ADF then see ADF feed errors service check on page 187 Actions Yes No Step 1 C...

Page 122: ... Go to step 9 The problem is solved Step 9 Perform the motor ADF pick and ADF feed tests See Motor tests on page 235 Are the motors working properly Go to step 10 Go to step 16 Step 10 Perform the sensor ADF paper present and ADF scan tests See Sensor tests on page 236 Are the sensors properly functioning Go to step 11 Go to step 12 Step 11 If the ADF has an interval sensor perform the sensor ADF ...

Page 123: ...le then check it for continuity Replace the cable if there is no continuity See ADF cable removal on page 395 Does the problem remain Go to step 18 The problem is solved Step 18 Check the voltages and grounds on JADF1 on the controller board See Controller board on page 411 for signal and voltage information Are the signals or voltages present Replace the ADF assembly See ADF unit removal on page ...

Page 124: ...the actuator so it moves freely Does this ﬁx the problem Issue resolved Go to step 6 Step 6 Remove the ADF rear cover and inspect the ADF cover closed sensor for dirt and debris Is there dirt and debris present Go to step 7 Go to step 8 Step 7 Clean the dirt and debris from the sensor Does this ﬁx the issue The problem is solved Go to step 8 Step 8 Inspect the connections on the ADF relay card in ...

Page 125: ...panel to clear the message and continue printing For non touch screen printer models press to conﬁrm Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary select Continue on the printer control panel to clear the message and continue printing For non touch scre...

Page 126: ...rify the paper size and type settings are speciﬁed in the Paper menu on the printer control panel and then select Finished changing paper For non touch screen printer models press to conﬁrm Cancel the print job Close ﬂatbed cover and load originals if restarting job 2yy xx From the printer control panel try one or more of the following Select Scan from automatic feeder to continue scanning from th...

Page 127: ...to conﬁrm Cancel the current print job For non touch screen printer models press to conﬁrm Install additional printer memory Defective ﬂash detected 51 Try one or more of the following Replace the defective ﬂash memory card From the printer control panel select Continue to ignore the message and continue printing For non touch screen printer models press to conﬁrm Cancel the current print job Disk...

Page 128: ...control panel select Continue to clear the message For non touch screen printer models press to conﬁrm Complete the Analog Fax Setup If the message appears again after completing the setup then contact your system support person Fax Station Number not set up Contact system administrator Try either of the following From the printer control panel select Continue to clear the message For non touch sc...

Page 129: ...on the printer control panel Make sure that the paper size is correctly set For example if MP Feeder Size is set to Universal then make sure the paper is large enough for the data being printed Cancel the print job Insufficient memory some Held Jobs were deleted 37 The printer deleted some held jobs in order to process current jobs Select Continue to clear the message For non touch screen printer ...

Page 130: ...is selected then the printer automatically overrides the request and then prints from an automatically selected tray Cancel the current job Load manual feeder with custom type name paper orientation Try one or more of the following Load the multipurpose feeder with the correct size and type of paper Depending on your printer model touch Continue or press to clear the message and continue printing ...

Page 131: ...ter control panel For non touch screen printer models press to conﬁrm Note If the printer ﬁnds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot ﬁnd a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load paper source with custom type name paper orientation Try one or more of the...

Page 132: ...ze and type of paper then it feeds from that tray If the printer cannot ﬁnd a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Maintenance kit low 80 xy You may need to order a maintenance kit For more information contact customer support at http support lexmark com or your service representative If necessary select Continue to cl...

Page 133: ... and then resend fax job Network x software error 54 Try one or more of the following From the printer control panel select Continue to continue printing For non touch screen printer models press to conﬁrm Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network ﬁrmware in the printer or print server For more information contact customer support No analog...

Page 134: ...from your printer and then install a genuine Lexmark supply or part Note For a list of supported supplies see the Ordering supplies section of the User s Guide or visit www lexmark com Not enough free space in ﬂash memory for resources 52 Try one or more of the following From the printer control panel select Continue to clear the message and continue printing For non touch screen printer models pr...

Page 135: ...cel the scan job Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job Select Scan from ﬂatbed to continue scanning from the scanner immediately after the last successful scan job Select Finish job without further scanning to end the last successful scan job Select Restart job to restart the scan job with the same settings from the previ...

Page 136: ...cel job to clear the message and cancel the scan job For non touch screen printer models press to conﬁrm Select Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job For non touch screen printer models press to conﬁrm Select Scan from ﬂatbed to continue scanning from the scanner immediately after the last successful scan job For non touch scree...

Page 137: ...continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message an...

Page 138: ...nner Serial option x error 54 Try one or more of the following Make sure that the serial cable is properly connected and is the correct one for the serial port Make sure that the serial interface parameters protocol baud parity and data bits are set correctly on the printer and computer From the printer control panel select Continue to continue printing For non touch screen printer models press to...

Page 139: ...els press to conﬁrm Notes The printer discards any data received through the USB port Make sure the USB Buffer menu is not set to Disabled Supply needed to complete job Do either of the following Install the missing supply to complete the job Cancel the current job Too many ﬂash options installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra ﬂash m...

Page 140: ...ce check on page 158 31 40 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 143 31 41 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 143 31 42 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 143 31 43 Missing or unresponsive toner cartridge Go to Unresp...

Page 141: ...8 Unsupported cartridge Go to Unsupported toner cartridge service check on page 143 32 10 Unsupported cartridge Go to Unsupported toner cartridge service check on page 143 32 11 Unsupported imaging unit Go to Unsupported imaging unit service check on page 144 32 13 Unsupported cartridge Go to Unsupported toner cartridge service check on page 143 32 14 Unsupported imaging unit Go to Unsupported ima...

Page 142: ...n page 144 33 01 Unsupported cartridge Go to Unsupported toner cartridge service check on page 143 33 02 Unsupported imaging unit Go to Unsupported imaging unit service check on page 144 34 Media size mismatch too short or too narrow Go to Media size mismatch service check on page 146 35 Res save off deﬁcient memory Go to Insufficient memory service check on page 148 37 Insufficient collation area...

Page 143: ...or proper connection to the controller board Is it properly connected Go to step 3 Reseat the cable Step 3 Check the toner cartridge smart chip contact for damaged pins Is it free of damage Replace the controller board See Controller board removal on page 299 Replace the toner cartridge smart chip contact See Toner cartridge smart chip contact removal on page 303 Unsupported toner cartridge servic...

Page 144: ...rted and genuine Lexmark supply If not then replace it c Make sure that the latest ﬁrmware is installed Does the problem remain Go to step 2 The problem is solved Step 2 If this error occurred after replacing the controller board then restore the printer conﬁguration See Restoring the printer conﬁguration after replacing the controller board on page 257 Does the problem remain Contact the next lev...

Page 145: ...em is solved Step 2 Check the cable JARW2 for proper connection to the controller board Is it properly connected Go to step 3 Reseat the cables Step 3 Check the imaging unit smart chip contact for damaged pins Is it free of damage Replace the controller board See Controller board removal on page 299 Replace the printer Toner smart chip compatibility service check Action Yes No Step 1 Check if the ...

Page 146: ...ngine settings to their defaults Diagnostics Menu Printer Setup Defaults c Restore the EP setup settings to their defaults Diagnostics Menu EP Setup Defaults Does the error remain Go to step 2 The problem is solved Step 2 Check the input tray for damage Is it free of damage Go to step 3 Replace the input tray Step 3 a Make sure the index sensor is free of debris b Check it for damage Is it free of...

Page 147: ... damage and does the main drive motor rotate Go to step 8 Replace the main drive gearbox See Main drive gearbox removal on page 281 Step 8 Replace the controller board Does the error remain Problem is solved Contact the next level of support Supplies mismatch service check Action Yes No Step 1 a Check if the toner cartridge and imaging unit are supported and genuine Lexmark supplies If not then re...

Page 148: ...ror remain Contact the next level of support The problem is solved Maintenance kit service check Action Yes No Replace the maintenance kit and reset the Maintenance counter Does the error remain Contact the next level of support The problem is solved Insufficient memory service check Action Yes No Step 1 Disable the Resource save feature Settings Print Settings Setup Menu Resource Save Off Does th...

Page 149: ...2 a Make sure the imaging unit smart chip contact cable is properly connected to the controller board b Make sure the contacts are free of debris Does the problem remain Go to step 3 The problem is solved Step 3 Check the contacts for damaged pins Are they free of damage Contact the next level of support Replace the printer Toner cartridge low service check Action Yes No Step 1 Replace the toner c...

Page 150: ...lled with a polygon LSU example 4514 2ZHH 007CR Error code Description Action 111 00 Pel clock check failed Go to Laser scanning unit LSU service check on page 152 111 01 Downlevel ASIC detected 111 20 Mirror motor lock is asserted before the motor is turned on Note This error is applicable only to printer models installed with a polygon LSU 111 30 Failed to identify the printhead Note This error ...

Page 151: ...as not completed Note This error is applicable only to printer models installed with a polygon LSU 111 40 Wrong printhead installed Go to Laser scanning unit LSU service check on page 152 111 50 Open loop printhead error open loop sweep state 111 51 Open loop printhead error open loop sweep state 111 52 Open loop printhead error check prelim amp state 111 53 Open loop printhead error enable amp Kp...

Page 152: ...r board are compatible Check the serial number of the printer to determine whether the LSU is galvo or polygon The LSU is galvo if the sixth digit character assigned is in the 0 9 or B N range example 4514 20HH 007CR It is polygon if the sixth digit character assigned is in the P Z range example 4514 2ZHH 007CR Note Galvo and polygon LSU parts are not interchangeable Check the color of the control...

Page 153: ... perform the service check to resolve the error code shown Does the problem remain Go to step 6 The problem is solved Step 6 Check the LSU for damages and replace if necessary Installation note Mechanical and electronic LSU adjustments are required to complete the installation of the LSU See Printhead assembly adjustments on page 276 Does the problem remain Go to step 7 The problem is solved Step ...

Page 154: ... Failed to reach EP warm up temperature in time 121 29 Fuser failed to reach pre heat temperature for motor start during warm up 121 30 Fuser failed to reach printing temperature by the time a page reached the fuser Go to Fuser service check on page 154 121 31 Fuser is too hot Global temperature check 121 32 Open fuser main thermistor 121 33 Open fuser edge thermistor 121 34 Open fuser backup roll...

Page 155: ...Fuser removal on page 375 Step 4 a Turn off the printer b Remove the rear door and cover c Disconnect the fuser cable connected to PCN5 of the power supply d Check for approximate correct resistance on the fuser cable 220V fuser 43 ohms 110V fuser 10 ohms 100V fuser 8 ohms Is the resistance equal to any of the above values Perform an LVPS service check See LVPS service check on page 156 Replace th...

Page 156: ...See Electrical speciﬁcations on page 463 Does the problem remain Go to step 2 The problem is solved Step 2 Check if the power supply cable is properly connected to the controller board Is it properly connected Go to step 3 Reseat the cables Step 3 a Turn off the printer b Remove the power cord c Measure the resistance between terminals A and D of the power supply socket Is the resistance approxima...

Page 157: ...toner blocking the toner density sensor Is it free of loose toner Go to step 2 Clean the sensor Step 2 Check the TDS for proper operation a Lower the ACM assembly b Move the toner density sensor wiper from left to right Does it move freely Go to step 3 Reinstall the wiper properly If it still cannot move freely then replace the toner density sensor See Toner density sensor removal on page 349 Step...

Page 158: ...eck the imaging unit contacts and spring for proper installation or damage Are the contacts and spring properly installed and damaged Go to step 3 Go to step 5 Step 3 Check if the imaging unit contacts and spring are beyond repair Are the contacts and spring beyond repair Contact the next level of support Go to step 4 Step 4 Straighten the imaging unit contacts and install the spring properly Does...

Page 159: ...gearbox service check Action Yes No Step 1 Remove the main drive gearbox and check for any debris Is it free of debris Go to step 2 Remove the debris Step 2 Check the gears of main drive gearbox for wear or damage Are they free of wear or damage Go to step 3 Replace the main drive gearbox See Main drive gearbox removal on page 281 Step 3 Check the main drive motor for proper operation a Remove the...

Page 160: ...or gearbox for the following Gear tooth breakage Freedom of rotation Is it free of wear or damage Go to step 3 Replace the pick lift motor gearbox See Pick lift motor gearbox removal on page 365 Step 3 Check the cable JLIFT1 on the controller board Is it properly connected and free of damage Go to step 4 Replace the pick lift motor gearbox See Pick lift motor gearbox removal on page 365 Step 4 Rep...

Page 161: ...test ﬁrmware is installed Does the problem remain Go to step 4 The problem is solved Step 4 Run a print test Does the problem remain Go to step 5 The problem is solved Step 5 Replace the toner cartridge Does the problem remain Go to step 6 The problem is solved Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage Does it rotate properly and is it free of wear ...

Page 162: ...n service check Action Yes No Step 1 a Make sure that the cable JFAN1 is properly connected to the controller board b Check if the cooling fan is rotating properly Is it rotating properly Go to step 2 Replace the cooling fan See Cooling fan removal on page 298 Step 2 a Turn off the printer and disconnect JFAN1 from the controller board b Turn on the printer and measure the voltage across JFAN1 Is ...

Page 163: ...ing the controller board Warning Potential Damage Do not replace the controller board unless directed by your next level of support 1 Collect the history information and ﬁrmware logs Fwdebug and logs tar gz from the SE menu 2 Collect the settings from the menu settings page 3 Collect information from the user Note Not all of the items are retrievable from the printer you are working on A Collectin...

Page 164: ...pressed log ﬁle Take note of the destination folder where the log ﬁle is saved C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure that your printer i...

Page 165: ... 1 Perform the Procedure before starting the 9yy service checks on page 163 2 Determine the operating system used when the error occurred If possible determine whether a PostScript or PCL ﬁle was sent to the device when the error occurred Ask the customer which Lexmark Solutions applications are installed on the device Action Yes No Step 1 POR the printer Does the error remain Go to step 2 The pro...

Page 166: ...he following Error log Menu settings page Network settings page Does the error remain while these pages were printing Go to step 31 Go to step 7 Step 7 Note Before performing this step write down the following information about the ﬁle being sent to the printer Application used Operating system Driver type File type PCL PostScript XPS etc a Reattach the communications cable b POR the printer c Sen...

Page 167: ...es the error remain Go to step 31 Go to step 13 Step 13 Is there optional memory installed Go to step 14 Go to step 16 Step 14 a Reinstall the memory b Send a print job to the printer Does the error remain Go to step 15 Go to step 16 Step 15 a Install a Lexmark recommended memory option b Send a print job to the printer Does the error remain Go to step 31 The problem is solved Step 16 Is there a m...

Page 168: ...re an ISP option installed Go to step 22 The problem is solved Step 22 a Reinstall the ﬁrst ISP option b POR the printer Does the error remain Go to step 24 Go to step 23 Step 23 Run a job to test the option Does the error remain Go to step 24 Go to step 26 Step 24 a Upgrade the ﬁrmware if it was not upgraded in a previous step Note Contact your next level of support for the correct ﬁrmware level ...

Page 169: ...c Send the printer a print job Does the error remain Go to step 30 Go to step 26 Step 30 a Replace the faulty ISP option b POR the printer Does the error remain Go to step 31 Go to step 26 Step 31 Contact your next level of support You will need the following information Exact 900 xx error digits and complete error message Printed menu settings page Printed network settings page Device error log A...

Page 170: ...ice check on page 156 948 xx Failed engine card pel clock check failed Replace the controller board Go to Controller board removal on page 299 949 xx Failed engine card delay line calibration failure Replace the controller board 950 958 errors 950 958 error messages Error code Description Action 950 xx NVRAM mismatch failure mismatch between controller board EEPROM and control panel mirror xx code...

Page 171: ...ing components Control panel assembly Controller board assembly Replace only one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will be rendere...

Page 172: ...roblem is solved Step 5 Replace the original control panel assembly with a new and not previously installed control panel assembly Does the error continue Contact the next level of support The problem is solved Step 6 Replace the original control panel assembly with a new and not previously installed control panel door assembly Does the error continue Contact the next level of support The problem ...

Page 173: ...e failure 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP Memory Conﬁguration 959 30 Pensive library ﬂagged an invalid argument s Go to Invalid ﬁrmware controller board service check on page 174 959 31 Pensive library ﬂagged an invalid device address 959 32 Failure to init ...

Page 174: ...load Emulation Cyclic Redundancy Check CRC Error checksum failure detected in the emulation header or emulation ﬁle Go to Download emulation cyclic redundancy service check on page 174 RAM memory error service check Action Yes No Replace the bad memory card Does the error remain Contact the next level of support The problem is solved Download emulation cyclic redundancy service check Action Yes No...

Page 175: ...twork error Flash parts failed while programming network port Network port error service check Action Yes No Step 1 Check the network cable for proper connection and damage and replace if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the controller board network port for proper operation and damage and replace the controller board if necessary Does the problem r...

Page 176: ...3 xx Invalid command received by the speciﬁed device 984 xx Invalid command parameter received by the speciﬁed device Option communication error service check Action Yes No Step 1 Make sure that the optional hardware is compatible with the printer Does the problem remain Go to step 2 The problem is solved Step 2 Make sure that the ﬁrmware of the engine and options are compatible Are the ﬁrmware of...

Page 177: ...rs 99y error messages Error code Description Action 990 xx An equipment check condition has occurred in the speciﬁed device but the device is unable to identify the exact component failure The device can be Engine Duplex Tray x Env Feeder Output Bin x applicable only for single bin devices Bins x to y applicable only for multiple bin devices Go to Option communication error service check on page 1...

Page 178: ...er failure communications Go to CCD service check on page 184 843 00 Scanner Failure carriage failed to Home or move to desired position Go to Scanner carriage failure service check on page 180 843 01 ADF mechanical failure Go to ADF service check on page 181 843 02 Generic Mechanical failure detected Go to ADF service check on page 181 843 03 Pick Roller Engage Failure Go to ADF service check on ...

Page 179: ...r board Are the connections properly connected Go to step 5 Go to step 4 Step 4 a Properly connect the connections on the ADF relay card and controller board b POR the machine into Conﬁguration menu Disable Scanner From there select Enabled to change the setting to reenable the scanner module and then save the setting c POR the MFP to operating mode Try running a copy from the ADF and the ﬂatbed D...

Page 180: ...ed assembly removal on page 398 b POR the machine into Conﬁguration menu Disable Scanner From there select Enabled to change the setting to reenable the scanner module and then save the setting c POR the MFP to operating mode Run a copy from the ﬂatbed Did the 840 xx error reoccur Go to step 11 The problem is solved Step 11 Replace the controller board See Controller board removal on page 299 The ...

Page 181: ...l of support The problem is solved ADF service check Action Yes No Step 1 Check all cables connecting the ADF and ﬂatbed to the controller board Are they properly connected Go to step 3 Go to step 2 Step 2 Reconnect the cables to the controller board Did this ﬁx the problem The problem is solved Go to step 3 Step 3 a Enter diagnostics mode and navigate to SCANNER TESTS Sensor Test Perform the scan...

Page 182: ... page 299 Did this ﬁx the problem The problem is solved Contact the next level of support Scanner conﬁguration error service check Action Yes No Contact the next level of support They will give the instructions on how to resolve the error N A N A Scan fax copy symptoms Symptom Action ADF does not duplex Duplex ADF only Go to ADF duplex failure service check on page 188 ADF skew Go to ADF feed erro...

Page 183: ...Some words on an incoming fax are stretched Go to Stretched words on incoming fax service check on page 190 Faxes fail to transmit Go to Fax transmission service check on page 192 Fax reception fails Go to Fax reception service check on page 191 Rattling noise coming from the ADF unit Go to ADF rattling noise service check on page 186 Black or blank page copy service check Actions Yes No Step 1 Pr...

Page 184: ...ep 2 No issue Step 2 Is the CCD ribbon cable properly connected to JCIS1 on the controller board Go to step 3 Properly connect cable to JCIS1 Step 3 Replace the ﬂatbed unit See Flatbed assembly removal on page 398 Did this resolve the issue The problem is solved Replace the controller board See Controller board removal on page 299 Flatbed motor service check Actions Yes No Step 1 Ensure that the ﬂ...

Page 185: ...t connected properly Go to step 4 Properly connect the cable Step 4 Check pin 1 in JFBM1 for voltage The voltage is only present when a ﬂatbed copy job is running The voltage should measure 24V AC Is voltage present Go to step 5 Replace the controller board See Controller board removal on page 299 Step 5 Ensure that the home position cable JHOME1 is connected Is the cable connected Go to step 6 Pr...

Page 186: ...connector on the controller board for proper connection Is it properly connected Go to step 3 Go to step 2 Step 2 Reconnect the cable to the controller board Did this ﬁx the problem The problem is solved Go to step 3 Step 3 Enter diagnostics mode and navigate to SCANNER TESTS Sensor Test Select Paper FB Long to perform the sensor test Did it pass Go to step 5 Go to step 4 Step 4 Replace the ﬂatbed...

Page 187: ...of the paper Step 3 If paper is skewing when fed or jamming check to see if the top cover is open or ajar Is the ADF top cover open or ajar Properly close the top cover Go to step 4 If the paper is jamming in the ADF then go to ADF paper jam service check on page 121 Step 4 Is the leading edge of the paper wrinkled or torn Use different media Go to step 5 Step 5 Perform the ADF pick motor and ADF ...

Page 188: ... paper feeds and jams in the ADF If the paper is not feeding into the ADF see ADF feed errors service check on page 187 Actions Yes No Step 1 Perform the ADF motor tests to verify that the motors are working properly See Motor tests on page 235 Are the motors operating properly Go to step 2 Go to step 4 Step 2 Perform the scanner sensor tests See Scanner tests on page 235 Are the sensors working p...

Page 189: ...ote This service check should be used if the paper feeds and jams in the ADF If the paper is not feeding into the ADF see ADF feed errors service check on page 187 Actions Yes No Step 1 Is the phone line properly connected to the modem card and the wall jack Go to step 2 Go to step 3 Step 2 Properly connect the phone line to the modem card and wall jack Did this ﬁx the problem Problem resolved Go ...

Page 190: ...d See Controller board removal on page 299 Blank spaces on incoming fax service check Actions Yes No Step 1 Have a fax sent from another machine Does the problem remain Go to step 2 The problem is solved Step 2 Attach the MFP to a different phone line Does the problem remain Go to step 3 The problem is solved Step 3 Print a test page Does the image quality issue remain Go to step 4 The problem is ...

Page 191: ...end and receive calls Did the phone line work properly Go to step 5 Go to step 4 Step 4 Use the MFP on a properly functioning phone jack Did this ﬁx the problem The problem is solved Go to step 5 Step 5 Is the MFP using an analog phone line Go to step 8 Go to step 6 Step 6 Is the MFP using a VOIP line Go to step 7 Go to step 8 Step 7 Have the system administrator verify that the VOIP server is con...

Page 192: ...nter Modem settings and then select Transmit Level Test by adjusting the transmitted signal strength by decreasing increasing the Transmit Level setting in steps of 1db For example if default value is 11db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default v...

Page 193: ...iagnostics menu or Conﬁguration menu verify that the Enable Fax Receive setting is On Is the setting set to On Go to step 9 Go to step 8 Step 8 Set Enable Fax Receive to On Did this ﬁx the problem The problem is solved Go to step 9 Step 9 Is Distinctive Ring enabled Go to step 11 Go to step 10 Step 10 Turn on Distinctive ring Did this ﬁx the problem The problem is solved Go to step 11 Step 11 Is t...

Page 194: ...ax list Did this ﬁx the problem The problem is solved Go to step 19 Step 19 Press 411 to enter the SE menu enter Modem settings and then select Receive Threshold Test by adjusting the received signal level by decreasing increasing the Receive Threshold setting in steps of 2db For example if default value is 43 db changing it to 45db will decrease the received signal level by 2db and changing it to...

Page 195: ...frame Check line quality Adjust Transmit Level Select a lower Max Speed value under Fax Send settings 800 Received EOT unexpectedly from the modem in V34 mode If error persists then disable V34 modulation scheme 802 Too many timeouts occurred during ECM reception If error persists then disable ECM mode 803 Fax cancelled by user No action needed 804 Unexpectedly received a disconnect command from t...

Page 196: ...se value of Rings To Answer setting 812 No more data rates available in V34 modulation scheme Adjust to a lower modulation scheme 813 Timeout occurred after waiting too long to receive a good frame Adjust Receive Threshold 814 Tried too many times at selected speed using V34 modulation scheme Adjust Transmit Level Adjust to a lower modulation scheme 815 Fax transmission was interrupted due to powe...

Page 197: ...ion scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 886 Failure to transmit training successfully in V29 terminal modulation scheme Select a lower Max Speed under Fax Send settings Adjust the Transmit Level Check line quality 887 Failure to transmit training successfully in V27 terminal modulation scheme Select a lower Max Speed under Fax Send s...

Page 198: ...e connection A00 Received request for unsupported function from remote fax device No action needed A01 Received request for unsupported image width from remote fax device No action needed A02 Received request for unsupported image resolution from remote fax device No action needed A03 Received request for unsupported compression type from remote fax device No action needed A04 Received request for...

Page 199: ...rmation requested on the page Note The ﬁelds requesting the code levels model number and type of problem are auto ﬁlled If the information is not in the ﬁelds it can be retrieved from the SE menu The SE menu can be accessed by pressing 411 or typing http MFP IP address se in a Web browser 7 After all the requested information is entered into the Fax Checklist Web page press the Submit button on th...

Page 200: ...e 203 322 55 Motor 2 Separator Pass through motor stop error 322 56 Motor 2 Separator Pass through PWM underﬂow motor overspeed 324 error messages Error code Description Action 324 57 Motor 3 motor no ﬁrst encoder Go to Option tray ACM motor service check on page 203 324 58 Motor 3 motor stop error 324 59 Motor 3 PWM underﬂow motor overspeed 325 error messages Error code Description Action 325 60 ...

Page 201: ...rror code Description Action 334 57 Motor 3 motor no ﬁrst encoder Go to Option tray ACM motor service check on page 203 334 58 Motor 3 motor stop error 334 59 Motor 3 PWM underﬂow motor overspeed 335 error messages Error code Description Action 335 60 Hardware error Board ID unknown Go to Option tray controller card service check on page 204 335 61 Hardware error Option type unknown 335 62 Hardwar...

Page 202: ...44 59 Motor 3 PWM underﬂow motor overspeed Option tray pick lift motor service check Action Yes No Step 1 a Remove the option tray insert b Check the lift plate and gears for proper operation by moving the metal plate Do the lift plate and gears move freely and are they free of wear or damage Go to step 2 Replace the tray insert Step 2 Check the pick lift motor for the following Gear tooth breakag...

Page 203: ...separator roll assembly See Separator roll assembly removal on page 404 Option tray ACM motor service check Action Yes No Step 1 Check the cable J11 on the option tray controller card Is it properly connected Go to step 2 Reseat the cable Step 2 a Remove the option tray insert and bypass the tray present sensor b POR into the Diagnostics Menu and perform a feed test Diagnostics Menu Feed Test choo...

Page 204: ...oblem is solved Other symptoms Base printer symptoms Symptom Action Buttons on the control panel failed to respond Go to Control panel button service check on page 208 No Display Go to Control panel service check on page 207 Fuser parts melted Go to LVPS service check on page 156 Printer not communicating with host Go to Network service check on page 211 Machine does not POR no power Go to Dead ma...

Page 205: ...oltage to the machine The voltage should be within the following limits for 110 V machines 100 to 127 V AC for 220 V machines 200 to 240 V AC Is the voltage within the limits Go to step 5 Try a different outlet Step 5 Check the voltages on the LVPS card 5 V at pins 17 and 19 24 V at pins 11 13 and 15 Are the voltages correct Go to the controller board service check Go to Controller board service c...

Page 206: ...he machine Did the control panel fuser fan and drive motor function at startup Go to step 2 Go to step 3 Step 2 Run some print jobs Did any errors occur Go to step 3 There is no issue Step 3 Check the cables on the controller board Are they properly connected Go to step 5 Go to step 4 Step 4 Properly connect all the cables on the controller board Does the error remain Go to step 5 The problem is s...

Page 207: ... board at the same time Each card contains the printer settings When either of these cards is new it obtains some of the settings from the other card Settings are lost when both are new and replaced at the same time Action Yes No Step 1 Check the connections on the UICC and controller board for proper connections Are they properly connected Go to step 3 Go to step 2 Step 2 Properly connect the con...

Page 208: ...control panel illuminated Go to step 2 Perform control panel service check Go to Control panel service check on page 207 Step 2 Enter Diagnostics mode and navigate to HARDWARE TESTS Button Test Did the device pass the test Go to step 4 Go to step 3 Step 3 Replace the UICC Go to UICC MX310 removal on page 318 Did this ﬁx the problem The problem is solved Go to step 4 Step 4 Replace the controller b...

Page 209: ...o to step 3 Step 3 Try a different application to run a print job Did the output print This is not a printer issue Go to step 4 Step 4 Check the printer driver Is the correct driver being used and properly set up Go to step 6 Go to step 5 Step 5 Use a different driver Did this ﬁx the issue The problem is solved Go to step 6 Step 6 Try a different USB cable Did this ﬁx the issue The problem is solv...

Page 210: ... keep the switch trigger from properly moving Is there dirt or debris Go to step 4 Go to step 5 Step 4 Remove the debris Did this resolve the issue The problem is solved Go to step 5 Step 5 Check pin 2 on J44 for 3 3 V and pin 3 for GND Are the voltages and grounds correct Go to step 6 Go to step 7 Step 6 Replace the interlock switch Did this resolve the issue The problem is solved Go to step 7 St...

Page 211: ...ected on both ends Is the cable properly connected Go to step 3 If the network is wireless then go to step 3 Go to step 2 Step 2 Connect the Ethernet cable Does this ﬁx the problem The problem is solved Go to step 3 Step 3 Check the printer s online status under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 ...

Page 212: ... Go to step 15 Step 13 Try using a different Ethernet cable Did this ﬁx the problem The problem is solved Go to step 14 Step 14 Have the network administrator check the network drop for activity Is the network drop functioning properly Replace the controller board See Controller board removal on page 299 Contact the network administrator Step 15 Is the printer on the same wireless network as the o...

Page 213: ...rify that the antenna is properly connected to the wireless card Is it connected correctly Go to step 24 Go to step 23 Step 23 Properly connect the antenna Did this ﬁx the problem The problem is solved Go to step 24 Step 24 Replace the wireless card Did this ﬁx the problem The problem is solved Go to step 25 Step 25 Replace the controller board See Controller board removal on page 299 Did this ﬁx ...

Page 214: ...7015 214 ...

Page 215: ...er dialed 6 Keypad Enter numbers letters or symbols 7 Sleep button Enable Sleep mode or Hibernate mode Do the following to wake the printer from Sleep mode Press any hard button Open a door or cover Send a print job from the computer Perform a power on reset using the main power switch 8 Cancel button Cancel all printer activity 9 Start button Start a job depending on which mode is selected 10 Fax...

Page 216: ...eset with the main power switch 7 Stop or Cancel button Stop all printer activity 8 Submit button Submit changes made in the printer settings 9 Indicator light Check the status of the printer Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition Indicator light...

Page 217: ...ions Touch To 1 Copy Access the Copy menus and make copies 2 Fax Access the Fax menus and send faxes 3 E mail Access the E mail menus and send e mails 4 FTP Access the File Transfer Protocol FTP menus and scan documents directly to an FTP server 5 Menu icon Access printer menus Note The menus are available only when the printer is in ready state 6 Status message bar Show the current printer status...

Page 218: ...mple 123 123 123 123 The IP address of your printer is located at the top left corner of the home screen and appears as four sets of numbers separated by periods You can use the IP address when accessing the Embedded Web Server to view and remotely conﬁgure printer settings even when you are not physically near the printer Using the touch screen buttons Note Your home screen may vary depending on ...

Page 219: ...ge1 Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E mail Shortcuts Fax Shortcuts FTP Shortcuts Proﬁles List Print Fonts Print Directory4 Asset Report Active NIC Standard Network2 Standard USB4 SMTP Setup Conﬁdential Print Disk Wiping4 Security Audit Log Set Date and Time General Settings Copy Settings Fax Settings E mail Settings FTP Settings Flash Drive Menu4 Print Settings 1 Depending on...

Page 220: ...gnostics menu Entering the Diagnostics menu 1 Turn off the printer 2 Press and hold 3 and 6 while turning on the printer Release the buttons when the splash screen appears Registration These settings adjust the margins of the black plane To set the Registration 1 Print a Quick test page a From the Diagnostics menu navigate to Registration Quick Test b Retain this page to determine the changes you ...

Page 221: ...F Front White 10 to 10 ADF Back White 10 to 10 The default value is 0 To adjust a calibration value do the following steps 1 Navigate to Diagnostics Menu Scanner Calibration 2 Select a calibration value to adjust 3 To view the result for an ADF front adjustment place a test page image side up and touch Copy Quick Test Compare the results to the original Adjust if necessary 4 To view the result for...

Page 222: ...The Print Test page always prints one sided regardless of the duplex setting or the presence of the duplex option 1 Enter the Diagnostics menu and then select PRINT TESTS 2 Select the paper source 3 Select any of the following Single This option prints a single Print Test page no buttons are active while the test page is printing Continuous This option continuously prints the Print Test page until...

Page 223: ...isplays another icon to test If a button fails the test or if a different button is pressed then the panel displays Test Failed and returns to the main section of the HARDWARE TESTS menu After three seconds of inactivity the panel automatically returns to the main section of the HARDWARE TESTS menu If all buttons pass the test then the panel displays PASSED and returns to the main section of the H...

Page 224: ...rial Wrap Test Use this test to check the operation of the Serial Port Hardware using a wrap plug Each signal is tested If the test fails replace the controller board To run the Serial Wrap Test 1 Disconnect the serial interface cable and install the wrap plug 2 From the Diagnostics menu navigate to HARDWARE TESTS Serial Wrap Test 3 Select the appropriate Serial Wrap Test from the list Values may ...

Page 225: ... Single Step Get Device Single Step Set Feature 3 To exit the test POR the printer 4 If the test fails replace the failing USB cable DUPLEX TESTS Quick Test The Duplex quick test determines if the top margin at the back of a duplexed page is set correctly This test prints a duplexed version of the Quick test page that can be used to adjust the duplex top margin Use either Letter or A4 paper To run...

Page 226: ... placement of the ﬁrst scan line on the front and back side of a duplex sheet Note If adjustment is necessary the top margin in the Registration menu must be adjusted ﬁrst The duplex top margin may be adjusted next To adjust this setting 1 From the Diagnostics menu navigate to Duplex tests Top Margin 2 Change the margin values Changing the value by 1 unit moves the margin by 1 100 in A positive va...

Page 227: ...his test 1 From the Diagnostics menu navigate to Duplex Tests Duplex Feed 1 The power indicator blinks while the paper is feeding and Duplex Feed 1 Feeding appears This test cannot be canceled The panel displays Duplex Feed 1 Clear Paper when the paper reaches the duplex paper stop position 1 2 Remove the sheet of paper from the duplex unit and shut the duplex door 3 Press X to clear the message I...

Page 228: ...est veriﬁes that media can be fed to a speciﬁc output bin No information is printed on the media To run this test 1 From the Diagnostics menu navigate to Output Bin Tests Feed Tests 2 Select the output bin into which you want the paper to exit All installed output bins appear 3 Select one of the following Single Feeds a single page Continuous Continuously feeds pages until X is pressed Sensor Test...

Page 229: ...g Sensor Values Input Output Front Door Open Closed Narrow Media Narrow Wide 4 Press X to exit the test DEVICE TESTS Quick Disk Test This test performs a non destructive read write test on one block per track on the disk The test reads one block on each track saves the data and then writes and reads four test patterns to the bytes in the block If the block is good then the saved data is written ba...

Page 230: ...l data on the ﬂash device Note After this test is executed reformat the ﬂash using the Flash Format setting in the Utilities menu 1 From the Diagnostics menu navigate to Device Tests Flash Test Files will be lost Go Stop appears 2 Do one of the following Depending on the printer model press OK or touch to continue Press X to cancel Note When the test starts it cannot be stopped or canceled 3 After...

Page 231: ... setup menu Printed Page Count The value of this setting gauges the amount of usage on the printer The value of the Printed Page Count setting will equal the values of the Picked Sides meter After all print tests have been completed the value will reset to zero Note The value of the setting cannot be changed manually Permanent Page Count The value of this setting indicates the total amount of page...

Page 232: ... to solve problems with paper curl on low grade paper and or melting of letterheads on some papers To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Fuser Temp 2 Press OK or touch to save any changes Transfer Adjust This setting controls the transfer roll algorithm To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Transfer Adjust 2 Press OK or touch to s...

Page 233: ...rating point Each time this setting executes the printer performs the following Calibrates its toner density sensor Measures the reﬂectivity of its bare drum Prints patches on the drum and measures the reﬂectivity of the drum through the patches Cleans the transfer roll Calculates reﬂectivity ratios and operating points to attain the darkness target of each operating point Modiﬁes the EP mechanism...

Page 234: ... when the event log is printed The ﬁrst page of the report shows the general device information The speciﬁc events that appear in the report vary depending on the operational history of the printer Logs may be printed from the following events Job accounting log failures NV reset failures NV mirror entries 9yy and 1yy print engine service error entries Programming error entries Maintenance count r...

Page 235: ...en the panel posts ASIC Test Passed Rebooting If the scanner ASIC failed the test then the panel posts ASIC Test Failed Rebooting Motor tests ADF pick When Motor On is selected the device runs the pick motor continuously for ﬁve seconds and then automatically stops the motor To perform this test do the following 1 Navigate to Scanner Tests Motor Tests 2 Select ADF pick The test will run if it is w...

Page 236: ...the ADF or the ﬂatbed The default is to perform the ADF test if paper is loaded into the ADF To perform the Feed Test do the following 1 Navigate to Diagnostic Menu Scanner Tests Feed Test 2 Press Select a paper size 3 Select your paper size A4 or Legal 4 Select the check button on the screen The screen displays Feed Test passed or Feed Test failed 5 Press X on the keypad to exit the test Sensor t...

Page 237: ... FB long test place a sheet of legal paper on the ﬂatbed and close the cover If the sensor is working properly the indicator will change from 0 to 1 To test the Home sensor perform the following steps 1 Exit the sensor test 2 Open the ﬂatbed cover 3 Use the carriage motor test to move the carriage out of the home position 4 Close the ﬂatbed cover 5 Enter the sensor test If the home sensor is worki...

Page 238: ...D ADF cover open E Flatbed cover open F paper feed sensor 7015 Service menus 238 ...

Page 239: ...ht and dark content 2 Perform a duplex copy If the back side of the resulting copy contains vertical streaks then the SE should clean the scanner glass and backing sheet execute the back side scan uniformity procedure and then perform another copy If streaks still appear on the resulting copy then the SE can repeat the cleaning and veriﬁcation procedure a second time or can replace the ADF entirel...

Page 240: ... tracks printer usage A print job containing a single page increments the counter by one while a duplex print job increments the counter by two When the value has reached the rated life of the maintenance kit it reminds the user that scheduled maintenance is required See Maintenance kits on page 420 The counter must be reset after the maintenance kit is installed To view the maintenance counter va...

Page 241: ...Conﬁguration menu 1 From the Conﬁguration menu navigate to Reports Menu Settings Page 2 Depending on the printer model press OK or touch to print the page or press X to return to the Conﬁguration menu Event Log This generates a printed report of the events detailed in the Print log See Print Log on page 234 To print the Event log from the Conﬁguration menu 1 From the Conﬁguration menu navigate to ...

Page 242: ... to Safe Mode 2 Select On or Off to change the setting 3 Select Submit 4 POR the printer Factory Defaults Warning Potential Damage This operation cannot be undone This setting enables a user to restore all of the printer settings to either the network settings on network models only or to the base printer settings To restore Factory Default settings 1 From the Conﬁguration Menu navigate to Factory...

Page 243: ...n the conﬁguration menu to open the item 2 Select one of the three settings disable sleep permit or sleep auto 3 Select to accept the setting or press the X on the screen to exit the item Min copy memory Values will be displayed only if the amount of installed DRAM is at least twice the amount of the value that is at least 200 MB of installed DRAM is required to display the 100 MB selection To cha...

Page 244: ...alue displays 2 Select minus to decrease the setting s value or plus to increase the setting s value 3 Select Submit to save the change 4 Select Back to cancel and return to the Conﬁguration Menu Flatbed edge erase This menu item sets the size in millimeters of the no print area around a ﬂatbed scan job Copy jobs will use the setting or two millimeters whichever is larger To adjust the ﬂatbed edge...

Page 245: ...nd top margin Note Each button press moves the margin values one pixel in the respective direction 14 Select Submit to accept the value 15 Verify the changes by placing the print quick test page face down and selecting Copy Quick Test 16 Repeat steps 13 14 and 15 as needed To manually register the ﬂatbed perform the following steps 1 In the Conﬁguration Menu select the Scanner Manual Registration ...

Page 246: ...tion menu without saving any changes When it is set to Auto the emulator selected to print the job determines which of the installed input sources will receive the change prompt When set to a value other than Auto the selected source always receives this type of prompt Envelope Prompts This controls which tray a change prompt is directed to when the envelopes are sensed to be the wrong size Note T...

Page 247: ...or press X to return to the Conﬁguration menu without saving any changes When set to Prompt user the printer behaves like the past implementation When a change prompt occurs the printer stops printing posts the change prompt to the target source and waits for the user to select an action before continuing When set to Continue the printer automatically assumes that the user selects Continue every t...

Page 248: ...n the display that indicates the overall completion of the selected operation After completion the display returns to Disk Encryption Wipe All Settings This makes any sensitive information that may exist on the volatile or non volatile storage of the device completely indecipherable When selected the printer performs a non critical NVRAM reset and then reboots Font Density This creates microscopic...

Page 249: ...nes the orientation used when printing on A5 paper Available options Long Edge The printer will print A5 size paper in the long edge feed orientation from all trays Short Edge The printer will print A5 size paper in the short edge feed orientation from all trays UI Automation Once enabled this setting creates an ENABLE_UI_AUTOMATION ﬁle in the var fs shared directory As long as this ﬁle exists the...

Page 250: ...enu navigate to Key Repeat Initial Delay 2 Touch the arrow keys to adjust the setting 3 Touch to save the setting or press X to return to the Conﬁguration menu without saving any changes Key Repeat Rate Note This setting is available for touch screen models only This setting indicates the number of presses per second for repeating keys The range is 0 5 30 with increments of 1 To adjust this settin...

Page 251: ...ction of the General settings menu Any IR that appears on the display will give the user the option of returning to the home screen without clearing it From the home screen any other workﬂow or feature can be initiated as usual Once the printer returns to the home screen any existing IR will again appear after the printer remains inactive for a length of time equal to the Screen timeout setting To...

Page 252: ...ting performs a wipe of the printer hard disk erasing all data Warning Potential Damage This deletes all data on the printer hard disk including downloaded fonts macros and held jobs Do not initiate a disk wipe if you have information on the printer that you want to save Available options Single Pass Erase overwrites all data and the ﬁle system This wipe is faster but less secure since it is possi...

Page 253: ...twork Setup 2 Press and hold 6 7 and 9 simultaneously Service Engineer menu Accessing the service engineer SE menu From a Web browser on a host PC add se to the printer IP address Service engineer SE menu This menu should be used as directed by the next level of support Top level menu Intermediate menu Print SE Menus General Copyright Displays copyright information Code Revision Info Network code ...

Page 254: ...tech Mode RAW LPR Mode Gather Debug Enable Debug Fax service engineer SE menu The Fax SE menu is used for the Fax transmission service check and the Fax reception service check It should only be used as directed by the next level of support In Ready mode type 411 to enter the Fax SE menu 7015 Service menus 254 ...

Page 255: ...apability for users to extract information create folders create disk or network ﬁle shares or transfer FTP information directly from a client device The hard disk can retain buffered user data from complex print jobs as well as form data and font data To erase volatile memory turn off the printer To erase non volatile memory see the menu item under Conﬁguration menu on page 240 pertaining to this...

Page 256: ...not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations Warning Potential Damage If the control panel and the controller board are being replaced at the same time replace the parts in this order...

Page 257: ...ware licenses from the Lexmark Virtual Solutions Center VSC The printer ﬁrmware may be at a different level from what was used before replacing the controller board Using the Service Restore Tool 1 Go to https cdp lexmark com service restore tool to access the tool 2 Log in using your Lexmark or partner login If your login fails then contact your next level of support 3 Enter the printer serial nu...

Page 258: ...the exact order shown Only restart the printer when instructed to in the ﬁle For more information on how to ﬂash the downloaded ﬁles see Updating the printer ﬁrmware on page 260 To load the zip ﬁles that are extracted from the Service Restore Tool see Restoring solutions licenses and conﬁguration settings on page 259 6 After performing the installation instructions in the Readme ﬁle conﬁrm from th...

Page 259: ...vel of support Restoring solutions licenses and conﬁguration settings To load the zip ﬁles that are extracted from the Service Restore Tool do the following 1 Open a Web browser and then type the printer IP address 2 Navigate to Settings Conﬁguration Files 3 From the Conﬁguration File History tab navigate to Import Choose File 4 Select the zip ﬁle from the expanded Service Restore Tool package 701...

Page 260: ... must be in ready state in order to update the ﬁrmware Using a ﬂash drive This option is available only in printer models with front USB port Make sure to enable the Enable Drive and Update Code settings You can ﬁnd the settings in the Flash drive menu under the Settings menu 1 Insert the ﬂash drive into the USB port 2 From the home screen navigate to USB Menu Print from USB Accept or OK 3 Select ...

Page 261: ... to Conﬁguration Update Firmware 3 Select the ﬁle to use The printer performs a POR sequence and terminates the FTP session 4 Repeat steps 2 through 4 for the other ﬁles Backing up eSF solutions and settings Note Export the eSF solutions and settings from the printer before replacing the controller board Exporting eSF solutions and settings ﬁle 1 Reset the printer into Invalid engine mode See Ente...

Page 262: ...ards and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the contacts are facing the locking actuator The contacts always face away from the actuator Warning Potential Damage Do...

Page 263: ...ntally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a ﬁnger at each end of the locking actuator and then gently lift...

Page 264: ...tion The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7015 Parts removal 264 ...

Page 265: ...ng actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7015 Parts removal 265 ...

Page 266: ...ector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Place two ﬁngers towards each end of the locking actu...

Page 267: ...nsert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7015 Parts removal 267 ...

Page 268: ...3 Place your ﬁnger in the middle of the actuator and then rotate the locking actuator to the locked position 7015 Parts removal 268 ...

Page 269: ...the connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the cent...

Page 270: ...rify it is in the open position 2 Insert the cable with the contacts on the cable away from the locking actuator Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 7015 Parts removal 270 ...

Page 271: ...ked position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7015 Parts removal 271 ...

Page 272: ...r Warning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs l...

Page 273: ...ng actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 7015 Parts removal 273 ...

Page 274: ...wards the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 7015 Parts removal 274 ...

Page 275: ... Looking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable...

Page 276: ...he sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick tires for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for ﬁt to the media Paper feed skew Printhead misalignment To adjust the printhead...

Page 277: ... corresponding lines of the right side then adjust the printhead counterclockwise 5 Print another Quick test page and check if adjustments are still needed 6 After obtaining a properly adjusted image on the paper tighten all the screws 7 Align the printhead electronically Printhead assembly electronic adjustment Note Before aligning the printhead electronically ﬁrst align the printhead mechanicall...

Page 278: ...rrent Right margin setting is 2 and the darkest bar is at 3 then the right margin setting will be equal to 1 2 3 1 4 Choose and save the desired Right margin setting 5 Print again a Quick test page and check if the darkest bar is at zero If it is then check to see if the left top and bottom margins are detected If the darkest bar is not at zero then repeat steps 3 and 4 Note The alignment of the l...

Page 279: ...maging unit should be carefully set on a clean smooth and ﬂat surface It should also be protected from light while out of the device Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the ﬁnal tightening Left side r...

Page 280: ...3 Release the two tabs B on the bottom of the cover B 4 Pull the cover forward and remove it from the printer 7015 Parts removal 280 ...

Page 281: ...Main drive gearbox removal 1 Remove the left cover See Left cover removal on page 279 2 Squeeze the latch and then detach the link from the front door 7015 Parts removal 281 ...

Page 282: ...3 Remove the 4 screws A and then remove the main drive gearbox A 4 Disconnect the cable from the main drive gearbox 7015 Parts removal 282 ...

Page 283: ...lenoid removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the main drive gearbox See Main drive gearbox removal on page 281 3 Disconnect the MPF solenoid cable from the controller board 4 Remove the screw A 7015 Parts removal 283 ...

Page 284: ...5 Cut the cable B A B 6 Remove the other half of the cable from the printer Installation notes a Install the MPF solenoid b Secure the cable to the holder A 7015 Parts removal 284 ...

Page 285: ...ecure it with a cable tie C MPF gearbox removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the main drive gearbox See Main drive gearbox removal on page 281 3 Remove the front access cover See Front access cover removal on page 332 7015 Parts removal 285 ...

Page 286: ...4 Disconnect the spring from the printer A A 5 Remove the three screws B and then remove the front left mount B 7015 Parts removal 286 ...

Page 287: ...6 Remove the three screws C and then remove the MPF gearbox C 7 Release the two latches D and then remove the main input drive gears D 7015 Parts removal 287 ...

Page 288: ...oval on page 279 3 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 4 Remove the scanner assembly See Scanner assembly removal on page 390 5 Remove the top cover See Top cover assembly removal on page 377 6 Remove the cooling fan See Cooling fan removal on page 298 7 Disconnect cable J10 from the controller board 7015 Parts removal 288 ...

Page 289: ...er See Rear exit door removal on page 369 and Rear cover removal on page 370 4 Remove the power supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the cable JF26 from the controller board 8 Secure right end of the shaft A with a pair of needle nose pliers to prevent...

Page 290: ...the ACM clutch and cut the cable to detach the ACM clutch 11 Remove the other half of the cable from the printer Installation notes a Pull out the shaft b Reinstall the ACM clutch c Route the cable using the new path 7015 Parts removal 290 ...

Page 291: ...ble tie A A Cartridge gearbox removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the four screws A securing the cartridge gearbox A 3 Disconnect the cable from the cartridge gearbox 7015 Parts removal 291 ...

Page 292: ...al on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Remove the duplex See Duplex removal on page 341 6 Position the printer so that it sits on its right side 7 Remove the E clip A 8 Remove the screw B 9 Remove the screw C 10 Remove the three gears A B C 7015 Parts removal 292 ...

Page 293: ...11 From behind the three gears remove the duplex coupling D D 12 Remove the duplex link E from the duplex E 7015 Parts removal 293 ...

Page 294: ... 1 Remove the paper tray and toner cartridge 2 Position the printer so that it sits on its left side 3 Remove the two screws A and then release the latches B to remove the right cover B A 4 Open the memory access cover 7015 Parts removal 294 ...

Page 295: ...5 Remove the two screws C securing the right cover to the RIP shield C 6 Open the front cover 7015 Parts removal 295 ...

Page 296: ...7 Slightly lift the printer slide the right cover forward and pull it out and away from the printer 7015 Parts removal 296 ...

Page 297: ...curing the access door to the right cover A 3 Slide the access door to release the hinges then remove it from the right cover Tray present sensor removal 1 Remove the right cover See Right cover removal on page 294 2 Disconnect the cable A from the tray present sensor 7015 Parts removal 297 ...

Page 298: ...o the sensor by an adhesive 4 Release the three latches C and then pry to remove the tray present sensor A B C Cooling fan removal 1 Remove the right cover See Right cover removal on page 294 2 Disconnect the cable JFAN1 from the controller board 7015 Parts removal 298 ...

Page 299: ...move the right cover See Right cover removal on page 294 2 Remove the controller board shield See Controller board shield removal on page 301 3 Disconnect all cables from the controller board Installation warning The cables JCART1 and JLIFT are not interchangeable JCART1 connects to the cartridge motor while JLIFT goes to the lift motor Plugging these connectors incorrectly could lead to damage on...

Page 300: ...4 Remove the screw A from the rear side of the printer A 5 Remove the seven screws B securing the controller board B 7015 Parts removal 300 ...

Page 301: ...44 printhead registration see Printhead assembly adjustments on page 276 and printer conﬁguration restoration see Restoring the printer conﬁguration after replacing the controller board on page 257 Controller board shield removal 1 Remove the right cover See Right cover removal on page 294 2 Remove the two screws A A 7015 Parts removal 301 ...

Page 302: ...3 Remove the screw B securing the shield to the printer B 4 Remove the screw C securing the shield to the printer C 7015 Parts removal 302 ...

Page 303: ...Right cover removal on page 294 2 Remove the three screws A securing the upper shield A Toner cartridge smart chip contact removal 1 Remove the right cover See Right cover removal on page 294 2 Remove the controller board shield See Controller board shield removal on page 301 7015 Parts removal 303 ...

Page 304: ...removal on page 299 4 Remove the two screws A A 5 Remove the two screws B and then detach the right cartridge guide B 6 From behind the right cartridge guide release the 4 latches C to detach the toner cartridge smart chip contact 7015 Parts removal 304 ...

Page 305: ...e cartridge actuator The cartridge lock should move up c Release the cartridge actuator The cartridge lock should move back to its original position Modem removal 1 Remove the right cover See Right cover removal on page 294 2 Remove the controller board shield See Controller board shield removal on page 301 3 Remove the toroid from the modem cable 7015 Parts removal 305 ...

Page 306: ...sconnect the modem connector JFAX1 from the controller board 5 Loosen the two screws A securing the modem to the controller board shield A 6 Lift the modem to release and then remove 7015 Parts removal 306 ...

Page 307: ... Front access cover removal on page 332 3 Remove the three screws A and then remove the left front mount A Right front mount removal 1 Remove the right cover See Right cover removal on page 294 2 Disconnect all control panel cables from the controller board 3 Disconnect the cable JCVR1 from the controller board 7015 Parts removal 307 ...

Page 308: ...4 Remove the four screws B and then remove the right front mount B 7015 Parts removal 308 ...

Page 309: ...er roll with bare hands Oil from the skin can damage it 1 Squeeze the latches at each end of the transfer roll 2 Lift to remove the transfer roll Warning Potential Damage Do not remove the spring under the left latch Doing so will damage the printer 7015 Parts removal 309 ...

Page 310: ...Cartridge plunger removal 1 Open the front door 2 Tilt the cartridge plunger 7015 Parts removal 310 ...

Page 311: ...3 Twist and then remove the cartridge plunger Installation notes a Use a spring hook to hold the spring and then reinstall the cartridge plunger 7015 Parts removal 311 ...

Page 312: ...b Set the spring over the plunger Name plate cover removal 1 Open the front door 2 Remove the two screws A securing the right side of the name plate cover A 7015 Parts removal 312 ...

Page 313: ...3 Remove the two screws B securing the left side of the name plate cover B 4 Release the tabs on top of the cover and then remove the name plate cover 7015 Parts removal 313 ...

Page 314: ...he name plate cover See Name plate cover removal on page 312 2 Remove the two screws A securing the front bin cover to the front access cover A 3 Lift the left side of the cover and then remove the front bin cover 7015 Parts removal 314 ...

Page 315: ...el assembly removal 1 Remove the scanner front cover See Scanner front cover removal on page 386 2 Remove the three screws A from the control panel assembly A 3 Open the control panel cover 7015 Parts removal 315 ...

Page 316: ...4 Lift the control panel to access the UICC underneath 5 Disconnect the cave LED cable from the controller card 7015 Parts removal 316 ...

Page 317: ...rew B to release the toroid holder and then slide the toroid holder away from the UICC connector B 7 Disconnect the UICC cable from the controller card and then remove the control panel assembly 7015 Parts removal 317 ...

Page 318: ...video cable A from the UICC A 3 Remove the ﬁve screws and then remove the UICC UICC MX310 removal 1 Remove the control panel assembly See Control panel assembly removal on page 315 2 Place the control panel assembly facedown on a non marring surface 3 Remove the ﬁve screws A from the UICC A 7015 Parts removal 318 ...

Page 319: ...4 Disconnect the display video cables and remove the UICC UICC shield removal Note This is not a FRU 1 Remove the three screws A A 2 Remove the UICC shield 7015 Parts removal 319 ...

Page 320: ... two screws A and then remove the USB cable bracket A 3 Remove the USB cable bracket Speaker removal 1 Remove the control panel assembly See Control panel assembly removal on page 315 2 Remove the UICC shield See UICC shield removal on page 319 3 Disconnect the speaker cable A 7015 Parts removal 320 ...

Page 321: ...crew B fastening the speaker to the scanner assembly A B 5 Slide the speaker off the scanner assembly Control panel cover removal 1 Flex the frame to the right to release the hinge of the cover 7015 Parts removal 321 ...

Page 322: ...emoval MX410 MX51x 1 Remove the control panel assembly See Control panel assembly removal on page 315 2 Remove the UICC See UICC removal on page 318 3 Remove the four screws A securing the bracket to the keypad assembly A 7015 Parts removal 322 ...

Page 323: ...4 Remove the ground shield 5 Remove the display 7015 Parts removal 323 ...

Page 324: ...ve the three screws A securing the display bracket to the control panel A 3 Slide the display off the LCD cover Light tube removal 1 Remove the control panel assembly See Control panel assembly removal on page 315 2 Remove the UICC See UICC removal on page 318 7015 Parts removal 324 ...

Page 325: ...3 Remove the four screws A securing the bracket to the keypad assembly A 4 Remove the ground shield 7015 Parts removal 325 ...

Page 326: ...e the UICC See UICC removal on page 318 3 Remove the display See Display removal MX410 MX51x on page 322 4 Remove the light tube The keypad assembly remains MPF tray removal 1 Remove the front access cover See Front access cover removal on page 332 2 Using a spring hook remove the two springs from the front access cover 7015 Parts removal 326 ...

Page 327: ...3 Disconnect the left and right MPF links from the front access cover 4 Push the MPF tray to the left to release the right pivot on the front access cover 7015 Parts removal 327 ...

Page 328: ...t and remove the MPF tray and spring Installation note Insert the straight end of the spring into the hole on the front access cover before sliding the MPF tray onto the left pivot of the front access cover 7015 Parts removal 328 ...

Page 329: ... Open the front door 2 Remove the two screws A and then remove the MPF pick roller cover A MPF pick roller removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 329 2 Remove the two screws A Note Use a 0 Phillips screwdriver 7015 Parts removal 329 ...

Page 330: ...emove Warning Potential Damage Do not touch the pick tire with bare hands as this can damage the pick roller Bail removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 329 2 Rotate the bail 7015 Parts removal 330 ...

Page 331: ...ess cover removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 329 2 Remove the MPF pick roller See MPF pick roller removal on page 329 3 Remove the four screws A and then remove the jam access cover A 7015 Parts removal 331 ...

Page 332: ...Front access cover removal 1 Remove the name plate cover See Name plate cover removal on page 312 2 Disconnect the cartridge gear linkage A from the front access cover A 7015 Parts removal 332 ...

Page 333: ...at aligns the gap on the cover with the right hinge 4 Release the right hinge off the pivot by lifting up on the right side of the front access cover 5 Slide the front access cover to the right removing it from the print engine 7015 Parts removal 333 ...

Page 334: ... 1 Remove the right cover See Right cover removal on page 294 2 Remove the MPF pick roller cover See MPF pick roller cover removal on page 329 3 Remove the MPF pick roller See MPF pick roller removal on page 329 4 Remove the jam access cover See Jam access cover removal on page 331 5 Remove the MPF tray See MPF tray removal on page 326 6 Disconnect cable JMPF1 from the controller board 7015 Parts ...

Page 335: ... restraint to release the MPF shaft 9 Rotate the MPF shaft inward so that the cams at each end point up 10 Release the front guide from the guides at each end Installation note The cams at each end of the MPF shaft must point down 7015 Parts removal 335 ...

Page 336: ...ver See Front access cover removal on page 332 3 Remove the MPF pick roller cover See MPF pick roller cover removal on page 329 4 Remove the MPF pick roller See MPF pick roller removal on page 329 5 Remove the jam access cover See Jam access cover removal on page 331 6 Remove the E clip A 7015 Parts removal 336 ...

Page 337: ...7 While pressing down the MPF sensor ﬂag B and separator pad C move the restraint roller D and MPF pick roller hub E to the right E D A B C 8 Remove the pin F 7015 Parts removal 337 ...

Page 338: ...the MPF sensor ﬂag and separator pad move the restraint roller G to the right G F 10 Remove the E clip H and then move the shaft I to the right I H 11 Remove the separator pad and the spring underneath 7015 Parts removal 338 ...

Page 339: ... Rear exit door removal on page 369 and Rear cover removal on page 370 3 Disconnect the fuser cable A from the power supply and disconnect the cable B from the left side of the printer A B 4 Position the printer so that it sits on its right side 5 Remove the right tray guide See Tray guide removal on page 366 7015 Parts removal 339 ...

Page 340: ...e power supply Power supply shield removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Position the printer so that it sits on its right side 7015 Parts removal 340 ...

Page 341: ... page 279 2 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Position the printer so that it sits on its right side 7015 Parts removal 341 ...

Page 342: ...the duplex A Note The duplex link B is part of the FRU B Duplex sensor and input sensor removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the right cover See Right cover removal on page 294 7015 Parts removal 342 ...

Page 343: ...l on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the cable JDUPPI1 from the controller board 8 Remove the two screws A and cut the cable near the frame to detach the sensors A 9 Remove the other half of the cable from the printer 7015 Parts removal 343 ...

Page 344: ...notes a Install the duplex sensor followed by the input sensor b Route the cable using the new path c Secure the cable near the lift plate gearbox using cable ties Cut off any excess cable tie 7015 Parts removal 344 ...

Page 345: ...e the power supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the cable JDUPPI 1 from the controller board 8 Remove the two screws A and cut the cable near the frame to detach the sensors A 9 Remove the other half of the cable from the printer Installation note Rou...

Page 346: ...cover See Rear exit door removal on page 369 and Rear cover removal on page 370 4 Remove the power supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the cable JINDEX1 from the controller board 8 Remove the screw A 7015 Parts removal 346 ...

Page 347: ...ar door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Remove the duplex See Duplex removal on page 341 6 Position the printer so that it sits on its left side 7015 Parts removal 347 ...

Page 348: ...7 Disconnect the cable from the media present sensor A A 8 From inside the printer release the three latches B B 7015 Parts removal 348 ...

Page 349: ...ower supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the spring A from the printer 8 Remove the two screws B A B 9 Disconnect the cable from the sensor Installation notes a Apply the RheoGel 739 to the top and bottom of the shutter blade extension b Apply the Rhe...

Page 350: ...exit door removal on page 369 and Rear cover removal on page 370 4 Remove the power supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Position the printer so that it sits on its left side 8 Disconnect the cable JACM1 from the controller board 9 Release the retainer spring A f...

Page 351: ...oval on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Disconnect the cable JACM1 from the controller board and cut it near the frame 8 Remove the screw A and then remove the sensor A 9 Remove the other half of the cable from the printer Installation notes a Install the sensor to the ACM b Route the cable a...

Page 352: ...c Bring the cable in front of the two cable holders near the ACM shaft 7015 Parts removal 352 ...

Page 353: ...d Loop the cable behind the right cable holder e Twist the cable so that it forms a loop 7015 Parts removal 353 ...

Page 354: ...f Place the loop over the left cable holder g Pull the free end to make sure that the cable is tightly looped around the cable holders 7015 Parts removal 354 ...

Page 355: ...ee Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Remove the duplex See Duplex removal on page 341 6 Position the printer so that it sits on its left side 7 Remove the retainer spring A 8 Remove the two springs B 7015 Parts removal 355...

Page 356: ...9 Remove the two screws C Below are the cam release and bracket 7015 Parts removal 356 ...

Page 357: ...ecuring the ACM lift cam to the ACM housing D 11 Remove the ACM lift cam by sliding it off the shaft 12 Remove the screw E and then remove the media present sensor ﬂag Note Use a 1 Phillips screwdriver 7015 Parts removal 357 ...

Page 358: ...Installation note Do the following to ensure proper installation of the sensor ﬂag 1 Lift the ACM 7015 Parts removal 358 ...

Page 359: ...79 2 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Remove the duplex See Duplex removal on page 341 6 Remove the media present sensor ﬂag See Media present sensor ﬂag removal on page 355 7015 Parts r...

Page 360: ...7 Remove the E clip A and slide the washer B from the shaft 8 Release the lock by sliding the bushing and then rotating it clockwise 9 Remove the ACM assembly along with its shaft 7015 Parts removal 360 ...

Page 361: ... Rear exit door removal on page 369 and Rear cover removal on page 370 4 Remove the power supply See Power supply removal on page 339 5 Remove the power supply shield See Power supply shield removal on page 340 6 Remove the duplex See Duplex removal on page 341 7 Remove the ACM clutch See ACM clutch removal MX310 MX410 on page 289 Warning Potential Damage Do not cut the cable leave the ACM clutch ...

Page 362: ...8 Remove the screw A and then detach the trailing edge sensor A 7015 Parts removal 362 ...

Page 363: ...9 Disconnect the two springs B B 7015 Parts removal 363 ...

Page 364: ...nted end of the ACM bushing to release the locking pin underneath 11 Rotate and then remove the ACM bushing 12 Pry the pointed end of the 2nd pickup pushing to release the locking pin underneath 7015 Parts removal 364 ...

Page 365: ...over See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the power supply See Power supply removal on page 339 4 Remove the power supply shield See Power supply shield removal on page 340 5 Remove the duplex See Duplex removal on page 341 6 Remove the ACM assembly See ACM assembly removal on page 359 7 Position the printer so that it sits on its left side 7015 Parts ...

Page 366: ...over removal on page 370 2 Remove the left cover See Left cover removal on page 279 3 Turn the printer on its side left side down then remove the three screws A from the left guide A Installation note Before removing the guide note the position of the ground spring It will need to be re installed when the guide is re installed 7015 Parts removal 366 ...

Page 367: ...70 2 Remove the right cover See Right cover removal on page 294 3 Remove the controller board shield See Controller board shield removal on page 301 4 Disconnect the option cable JOPT1 from the controller board 5 Turn the printer on its side right side down then remove the three screws B from the right guide B 6 Remove the guide from the frame 7015 Parts removal 367 ...

Page 368: ...he latches to release the connector then push the connector off the guide Rear side removals Dust cover removal 1 Press the latches on each side of the dust cover 2 Remove the dust cover 2 1 7015 Parts removal 368 ...

Page 369: ...Rear exit door removal 1 Open the rear door as shown below 2 Pull the exit door upward to release the hinges and remove 7015 Parts removal 369 ...

Page 370: ...uring the rear cover A 3 Lift the upper portion of the machine to release the cover and then remove the cover Bin full sensor removal 1 Remove the right cover See Right cover removal on page 294 2 Remove the left cover See Left cover removal on page 279 7015 Parts removal 370 ...

Page 371: ... the scanner assembly See Scanner assembly removal on page 390 5 Remove the top cover See Top cover assembly removal on page 377 6 Disconnect cable JNRW1 from the controller board 7 Remove the six screws A securing the narrow media bin full sensor and upper exit guide to the redrive assembly A 7015 Parts removal 371 ...

Page 372: ...the left cover See Left cover removal on page 279 3 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 4 Disconnect cable JNRW1 from the controller board 5 Remove the two screws A and then disconnect the reverse solenoid Note Do not disconnect the reverse solenoid cable from the controller board 7015 Parts removal 372 ...

Page 373: ...ht cover See Right cover removal on page 294 2 Remove the left cover See Left cover removal on page 279 3 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 4 Remove the top cover See Top cover assembly removal on page 377 7015 Parts removal 373 ...

Page 374: ...5 Remove the redrive assembly See Redrive assembly removal on page 372 6 Remove the two screws A and then remove the top of the redrive assembly 7 Remove the shaft 7015 Parts removal 374 ...

Page 375: ...ser removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the rear door and cover See Rear exit door removal on page 369 and Rear cover removal on page 370 3 Remove the redrive assembly See Redrive assembly removal on page 372 4 Disconnect the cable JEXIT1 from the controller board 5 Disconnect the two cables A 7015 Parts removal 375 ...

Page 376: ...6 Remove the two screws B securing the fuser B A A Note For a video demonstration see the Fuser Remove and Install Video at http infoserve lexmark com videos MSX_fuser html 7015 Parts removal 376 ...

Page 377: ...assembly removal 1 Remove the scanner assembly See Scanner assembly removal on page 390 2 Remove the two screws securing the top cover to the printer frame assembly A 3 Lift the top cover assembly and remove 7015 Parts removal 377 ...

Page 378: ...Bin extender removal 1 Pull the bin extender to the extended position 2 Push up on the center tab of the bin extender while pulling the extender towards the front of the printer 7015 Parts removal 378 ...

Page 379: ...is polygon if the sixth digit character assigned is in the P Z range example 4514 2ZHH 007CR MFP printhead adjustment After re installing the current LSU or installing a new LSU a mechanical and electronic LSU adjustment must be performed Before starting the LSU removal disable the scanner in the conﬁguration menu After removing the scanner assembly from the MFP remove the control panel assembly f...

Page 380: ...r assembly to the MFP Removal procedure 1 Remove the top cover See Top cover assembly removal on page 377 2 Disconnect the cable J6 from the controller board 3 Disconnect the cable A from the LSU 4 Before loosening the screws securing the LSU use a sharp pencil or a small ﬂat blade screwdriver to mark the location of the LSU on the printer frame This will be helpful in positioning the new LSU 5 Re...

Page 381: ...he type of LSU that the printer supports For the Galvo LSU disconnect the two cables A and then remove the three screws B For the Polygon LSU disconnect the cable A remove the three screws B and then disconnect the cable JLSU1 from the controller board A B 7015 Parts removal 381 ...

Page 382: ...he LSU See Printhead assembly adjustments on page 276 When reinstalling the polygon LSU make sure to follow the sequence as indicated by the number in the tightening of the screws otherwise 111 xx error would occur ADF scanner removals ADF separator pad removal 1 Open the ADF top cover 7015 Parts removal 382 ...

Page 383: ...2 Squeeze the latches to release the separator pad 3 Pull away the separator pad and remove 2 1 7015 Parts removal 383 ...

Page 384: ...ADF separator roll removal 1 Open the ADF top cover 2 Squeeze the latches to release the separator roll 7015 Parts removal 384 ...

Page 385: ...3 Pull away the separator roll and remove 2 1 Flatbed cushion removal 1 Open the scanner 7015 Parts removal 385 ...

Page 386: ...2 Hold the cushion by its handles then peel it off the scanner Scanner front cover removal 1 Open the front cover 2 Pull down the cover and remove 7015 Parts removal 386 ...

Page 387: ...d the cover at both ends 2 Pull the cover off the scanner to remove ADF input tray removal 1 Firmly grasp the tray with one hand 2 Release the tray by pushing its front edge inwards and then remove the tray 2 1 7015 Parts removal 387 ...

Page 388: ...t with one hand 2 Insert a ﬂat blade screwdriver into the slot and release the tab fastening the ADF harness cover to the ADF unit 3 Disconnect the blade fastener A holding the ground cable to the ADF relay board A 7015 Parts removal 388 ...

Page 389: ...e ADF cable B from the ADF unit B 5 Route the cable off the ADF unit 6 Slightly lift the ADF and use a ﬂat blade screwdriver to press the tab on the right hinge releasing it from the ﬂatbed unit 7015 Parts removal 389 ...

Page 390: ...r calibration on page 221 Scanner assembly removal 1 Remove the rear cover See Rear cover removal on page 370 2 Open the front access cover 3 Remove the left cover See Left cover removal on page 279 4 Remove the right cover See Right cover removal on page 294 5 Remove the RIP shield from the printer frame assembly See Controller board shield removal on page 301 7015 Parts removal 390 ...

Page 391: ...ADF ground ADF cable CIS cable control panel cable paper length sensor cable and ﬂatbed motor cable 7 Disconnect the two cables A from the RIP board 8 Remove the two screws B and then set the fan aside to access the screw underneath 7015 Parts removal 391 ...

Page 392: ...ve the screw C securing the rear right side of the scanner assembly to the printer frame C 10 Remove the screw securing the rear left side of the scanner assembly to the printer frame D 7015 Parts removal 392 ...

Page 393: ...nstallation note After the new scanner assembly is installed perform scanner manual registration see Scanner manual registration on page 244 and scanner calibration see Scanner calibration on page 221 ADF top cover assembly removal 1 Open the ADF top cover Note Pay attention to the original position of the top cover 7015 Parts removal 393 ...

Page 394: ...2 Release the cover by gently bending the ADF away from the top cover 1 and then lift the top cover 2 and remove 1 2 7015 Parts removal 394 ...

Page 395: ...ve the scanner assembly from the MFP 4 Route the cable through the ﬂatbed assembly and remove it from the ﬂatbed assembly USB cable removal 1 Remove the right cover See Right cover removal on page 294 2 Remove the RIP board shield See Controller board shield removal on page 301 3 Remove the fan 4 Disconnect the MFP wireless cable from the RIP board 7015 Parts removal 395 ...

Page 396: ...moval 1 Remove the right cover See Right cover removal on page 294 2 Remove the RIP board shield See Controller board shield removal on page 301 3 Remove the fan 4 Disconnect the MFP wireless cable from the RIP board 5 Remove the scanner front cover See Scanner front cover removal on page 386 6 Remove the control panel assembly See Control panel assembly removal on page 315 7 Remove the UICC drip ...

Page 397: ...A 9 Feed the wireless cable through the channel on the left side of the printer 7015 Parts removal 397 ...

Page 398: ...15 4 Remove the ADF cable See ADF cable removal on page 395 5 Remove the USB wireless cable See USB wireless cable removal on page 396 6 Remove the control panel USB cable See USB cable removal on page 395 7 Remove the speaker cable See Speaker cable removal on page 399 8 Remove the wireless control panel cover Installation note After the new ﬂatbed is installed perform scanner manual registration...

Page 399: ...1 from the UICC card and then feed the ribbon cable through the wire channel Speaker cable removal 1 Remove the left cover See Left cover removal on page 279 2 Remove the controller board shield See Controller board shield removal on page 301 3 Remove the fan 4 Remove the scanner front cover See Scanner front cover removal on page 386 7015 Parts removal 399 ...

Page 400: ...ol panel assembly See Control panel assembly removal on page 315 6 Remove the UICC drip pan 7 Disconnect the speaker cable from the controller board 8 Disconnect the speaker cable from the speaker 7015 Parts removal 400 ...

Page 401: ...e Scanner front cover removal on page 386 2 Remove the control panel assembly See Control panel assembly removal on page 315 3 Remove the UICC drip pan 4 Carefully open the tabs A and remove the cave light LED from the scanner assembly Warning Potential Damage These tabs are fragile and can break if opened too far A 7015 Parts removal 401 ...

Page 402: ...any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds Warning Potential Damage Be sure that any excess adhesive or pieces of pad are removed from the ADF top cover to avoid misfeeds Do not use solvents to remove the residue This will damage the plastic 7015 Parts removal 402 ...

Page 403: ...250 550 sheet option tray removals Pick roller removal 1 Press the latches 2 Remove the pick roller 7015 Parts removal 403 ...

Page 404: ...Separator roll assembly removal 1 Remove the screw A from under the tray insert A 2 Remove the E clip and then remove the gear 7015 Parts removal 404 ...

Page 405: ...3 Remove the four screws B B 4 Push out the top part of the drawer cover and then remove the separator roll assembly 7015 Parts removal 405 ...

Page 406: ...ssembly removal 1 Remove the seven screws A and release the two latches B from the top of the drawer A B A 2 Remove the two screws C and then release the two latches under the screws C 7015 Parts removal 406 ...

Page 407: ...3 Swing the right cover backward to remove 4 Remove the screw D D 7015 Parts removal 407 ...

Page 408: ...pring E E 6 Remove the two screws F and then remove the controller card cover F 7 Disconnect the cable J11 from the controller card 8 Route the cable off the option and then remove the ACM assembly 7015 Parts removal 408 ...

Page 409: ...high capacity tray and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture For more information see www lexmark com multifunctionprinters You can conﬁgure your printer by adding an optional 250 or 550 sheet tray 1 2 3 4 9 10 6 5 8 7 1 Printer control panel 2 Automatic document feeder ADF 3 ADF tray...

Page 410: ... 8 100 sheet multipurpose feeder Note The MX410de printer model supports only a 50 sheet multipurpose feeder 9 Paper stop 10 Standard bin Rear view Part name 1 Printer power cord socket 2 Power switch 3 Ethernet port 4 EXT port 5 LINE port 6 USB port Note This port is not supported for the MX310 models 7 USB printer port 8 Security slot 7015 Component locations 410 ...

Page 411: ...20 J10 J44 JLSU1 J6 JFBM1 JFBM1 JFAN2 JCIS1 JHOME1 JPLEN1 JADF1 JUICC JCTLS1 JARW2 JARW1 JMTR1 JTDS JBT2 JBT1 JAUD1 JBT3 JCART1 J4 JSWISS1 Connector Connects to Pin no Signal J10 Duplex solenoid 1 24V 2 V_DPRSOL J2 Ethernet outlet N A Ethernet connection can t be probed J24 MPF solenoid 1 V_MPT 2 V_MPT J43 Thumb drive front USB host mini type 1 M1 2 USB_DM1 3 USB_DP1 4 5 GND 7015 Component locatio...

Page 412: ...D 2 5V_OPEN 3 GND J47 Back USB host port type A tall narrow 1 VBUSB 2 SUB_DM2 3 USB_DP2 4 GND J6 LSU drive and H sync 1 PH_TH_0 2 V24_33v_LD 3 PH_TH_1N 4 GND 5 V12_DRIVE_OUT0 6 GND 7 V12_DRIVE_OUT1 JACM1 Sensor ACM 1 5V_ENG_SW 2 S_ACM_SEN_C 3 GND 7015 Component locations 412 ...

Page 413: ...ICK_PWM_ADFR 11 COVER_ADFR 12 NFAULT_8812_ADFR 13 SKEW_ADFR 14 24V_ADF 15 3 3V_MAIN_ADF 16 24V_ADF 17 GND 18 GND 19 PICK_ENCX_ADFR 20 FEED_ECY_ADFR 21 FEED_ECX_ADFR 22 3 3V_WAKE_ADF 23 GND 24 PICK_ENCY_ADFR JBINS1 Sensor bin full 1 3 3V_ENG_SW 2 PAPER_FULL 3 GND 4 GND JCART Cartridge motor 1 V_5VCART 2 S_CART_ENG_C 3 GND 4 V_CART_MP_C 5 V_CART_MM_C 7015 Component locations 413 ...

Page 414: ...ER_OUT 2 S_PAPER_OUT_C 3 GND JFAN1 Cooling fan 1 GND 2 FAN_HC 3 FAN_FB 4 GND JFBM1 Flatbed motor 1 FBM_A 2 FBM_A 3 FBM_B 4 FBM_B JHOME Sensor ﬂatbed home position 1 5v_HOME 2 GND 3 HOME_FBR JINDEX1 Sensor index 1 V3 3_INDEX 2 S_INDEX_C 3 GND JLSU1 LSU video 1 LDEN_C 2 SHADE_C 3 VDO_ADJ_C 4 GND 5 LPOWER_C 6 BOOST_C 7 GND 8 VIDEO _C 9 VIDEO _C 10 GND 7015 Component locations 414 ...

Page 415: ...D JMTR1 Main motor 1 HALL_U_C 2 HALL_V_C 3 HALL_W_C 4 FG_C 5 GND 6 5_MOTFUSE 7 V_C1_U 8 V_C1_V 9 V_C1_W JOPT1 Options 1 VS24_FUSE_OPT 2 J_OPT_TXR 3 J_INPUT_FDT 4 J_OPT_RXR 5 GND 6 VS24_OPT_5V JPLEN1 Sensor ﬂatbed paper length 1 GND 2 LENGTH_FBR 3 5V_LENGTH 7015 Component locations 415 ...

Page 416: ..._ON_C 9 ZEROX_C 10 SHUTOFF_24V 11 5V_CONT 12 GND 13 5V_CONT 14 GND 15 5V_CONT 16 GND 17 24V 18 GND 19 24V 20 GND JSWISH1 Back USB host port type A tall narrow 1 SWISS_5V 2 USB_DM_SWISSH 3 USB_DPP_SWISSH 4 GND JT_PRE1 Sensor tray present 1 V_3 3_TRAY1 2 S_TRAY1_C 3 GND JTHM1 Fuser thermistor 1 FUSER_TH_C 2 GND 7015 Component locations 416 ...

Page 417: ...Power supply PCN1 PCN2 PCN3 PCN5 PCN4 7015 Component locations 417 ...

Page 418: ...7015 418 ...

Page 419: ...ould be inspected PART EVERY SERVICE CALL EVERY 100K EVERY 200K NOTES MEDIA TRAY ALL Tray insert Inspect Inspect Inspect Media side guides Inspect Inspect Inspect Check for correct positioning Media end guide Inspect Inspect Inspect Check for correct positioning Separation pad Inspect Clean Clean Damp cloth Tray lift gear assembly Inspect Inspect Separation roller Inspect Inspect Replace Verify pa...

Page 420: ...es hubs Transfer roll Tray separator bracket MPF pick roll and separator pad 40X9135 Maintenance Kit 110 V Fuser 110V Redrive assembly ACM tires hubs Transfer roll Tray separator bracket MPF pick roll and separator pad 40X9136 Maintenance Kit 220 V Fuser 220V Redrive assembly ACM tires hubs Transfer roll Tray separator bracket MPF pick roll and separator pad When performing the 200K scheduled main...

Page 421: ...ery few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the pr...

Page 422: ...pied or scanned images 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the scanner cover 3 Clean all the areas shown and then let them dry 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover 7015 Maintenance 422 ...

Page 423: ...e 4514 20HH 007CR 1 Open the front door 2 Remove the toner cartridge and imaging unit 3 From the printhead access opening A in the top of the frame at the front of the printer ﬁnd the printhead lens 4 Insert a soft lint free cloth in the opening and gently move the cloth back and forth along the surface of the lens to clean it 5 Repeat step 4 6 Reinstall the imaging unit and toner cartridge 7 Clos...

Page 424: ...its actually used in the base machine or product Units option Refers to the number of units in a particular option Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts...

Page 425: ...Assembly 1 Covers 7015 Parts catalog 425 ...

Page 426: ...0 standard tray only N A 7 40X8305 1 1 250 sheet media tray insert MX51x and XM1145 N A 8 40X9068 1 1 MPF front access cover Front access cover removal on page 332 9 40X9148 1 1 Cartridge plunger Cartridge plunger removal on page 310 10 40X9131 1 1 100 sheet MPF tray MX51x and XM1145 MPF tray removal on page 326 10 40X8302 1 1 50 sheet MPF tray MX31x MX41x and XM1140 MPF tray removal on page 326 1...

Page 427: ...Assembly 2 Imaging 7015 Parts catalog 427 ...

Page 428: ...latbed cushion removal on page 385 5 40X5804 1 1 Flatbed cushion MX51x and XM1145 Note A4 and Legal are supported Flatbed cushion removal on page 385 6 40X9129 1 1 ADF left hinge ADF hinge removal on page 398 7 40X8734 1 1 ADF right hinge MX31x MX41x and XM1140 N A 7 40X7546 1 1 ADF right hinge MX51x and XM1145 N A 8 40X9080 1 1 Speaker cable Speaker cable removal on page 399 9 40X9055 1 1 Flatbed...

Page 429: ... on page 401 16 40X8736 1 1 ADF pick roller N A 17 40X9142 1 1 ADF top cover MX51x and XM1145 ADF top cover assembly removal on page 393 17 40X9143 1 1 ADF top cover MX41x and XM1140 ADF top cover assembly removal on page 393 17 40X9144 1 1 ADF top cover MX31x ADF top cover assembly removal on page 393 18 40X9118 1 1 ADF cable MX31x MX41x and XM1140 ADF cable removal on page 395 18 40X9117 1 1 ADF...

Page 430: ...7015 Parts catalog 430 ...

Page 431: ...Assembly 3 Control panel MX41x MX51x XM1140 and XM1145 2 1 3 7015 Parts catalog 431 ...

Page 432: ...40X9123 1 1 Control panel cover MX510de Control panel cover removal on page 321 1 40X9149 1 1 Control panel cover MX511de and XM1145 Control panel cover removal on page 321 1 40X9160 1 1 Control panel cover MX511dhe Control panel cover removal on page 321 1 41X2014 1 1 Control panel cover MX517de Control panel cover removal on page 321 2 41X0753 1 1 Control panel assembly MX41x MX51x XM1140 and XM...

Page 433: ...Assembly 4 Control panel MX31x 3 2 1 7015 Parts catalog 433 ...

Page 434: ...40X9121 1 1 Control panel cover MX310dn Control panel cover removal on page 321 1 41X1985 1 1 Control panel cover MX317dn Control panel cover removal on page 321 2 41X0755 1 1 Control panel assembly MX31x Control panel assembly removal on page 315 3 40X9052 1 1 UICC cable N A 7015 Parts catalog 434 ...

Page 435: ...Assembly 5 Electronics 1 MX31x MX41x and XM1140 1 2 3 4 8 9 5 7 6 7015 Parts catalog 435 ...

Page 436: ...l on page 370 4 40X9181 1 1 Cooling fan Cooling fan removal on page 298 5 41X0482 1 1 Controller board applicable only to MX31x model with polygon LSU Controller board removal on page 299 5 40X9251 1 1 Controller board applicable only to MX31x model with galvo LSU Controller board removal on page 299 5 41X0483 1 1 Controller board applicable only to MX41x and XM1140 models with polygon LSU Control...

Page 437: ...s and whether it is compatible with the controller board Check the serial number of the printer If the sixth digit character assigned is in the P Z range then the LSU is polygon example 4514 2ZHH 007CR If the sixth digit character assigned is in the 0 9 or B N range then the LSU is galvo example 4514 20HH 007CR7 Check the color of the controller board For polygon LSU the color of the compatible co...

Page 438: ...7015 Parts catalog 438 ...

Page 439: ...Assembly 6 Electronics 1 MX51x and XM1145 1 2 9 10 8 7 3 4 5 6 7015 Parts catalog 439 ...

Page 440: ...1 1 Cooling fan Cooling fan removal on page 298 5 41X0484 1 1 Controller board applicable only to models with polygon LSU Controller board removal on page 299 5 40X9253 1 1 Controller board applicable only to models with galvo LSU Controller board removal on page 299 6 40X7592 1 1 Tray present sensor N A 7 41X0259 1 1 Narrow media sensor Tray present sensor removal on page 297 8 40X8280 1 1 Front ...

Page 441: ...xth digit character assigned is in the P Z range then the LSU is polygon example 4514 2ZHH 007CR If the sixth digit character assigned is in the 0 9 or B N range then the LSU is galvo example 4514 20HH 007CR7 Check the color of the controller board For polygon LSU the color of the compatible controller board is blue For galvo LSU the color is green 7015 Parts catalog 441 ...

Page 442: ...7015 Parts catalog 442 ...

Page 443: ...Assembly 7 Electronics 2 MX31x MX41x and XM1140 4 3 2 1 6 5 7015 Parts catalog 443 ...

Page 444: ...ip contact removal on page 303 3 40X8046 1 1 Toner density sensor Toner density sensor removal on page 349 4 40X7797 1 1 Power supply 100 V 110 V Power supply removal on page 339 4 40X7798 1 1 Power supply 220 V Power supply removal on page 339 5 40X8047 1 1 Trailing edge sensor MX31x MX41x XM1140 Trailing edge sensor removal on page 350 6 40X8043 1 1 Duplex sensor and input sensor Duplex sensor a...

Page 445: ...Assembly 8 Electronics 2 MX51x and XM1145 4 3 2 1 5 6 8 9 7 7015 Parts catalog 445 ...

Page 446: ...1X0986 toner density sensor 40X8406 4 40X7797 1 1 Power supply 100 V 110 V Power supply removal on page 339 4 40X7798 1 1 Power supply 220 V Power supply removal on page 339 5 40X8044 1 1 Index sensor Index sensor removal on page 346 6 40X8043 1 1 Duplex sensor and input sensor Duplex sensor and input sensor removal on page 342 7 40X8800 1 1 Media present sensor ﬂag Media present sensor ﬂag remova...

Page 447: ...Assembly 9 Frame MX31x MX41x and XM1140 2 5 7 11 12 14 15 13 10 9 1 4 4 3 8 6 7015 Parts catalog 447 ...

Page 448: ...X0919 1 1 ACM assembly standard tray only ACM assembly removal on page 359 9 40X8295 1 1 MPF pick roller and separator pad MPF pick roller removal on page 329 Separator pad removal on page 336 10 40X8279 1 1 Jam access cover Jam access cover removal on page 331 11 40X8278 1 1 MPF gearbox MPF gearbox removal on page 285 12 40X8277 1 1 Duplex gear assembly Duplex gear assembly removal on page 292 13...

Page 449: ...Asm index P N Units mach Units FRU Description Removal procedure NS 41X0363 1 1 Laser scanning unit LSU frame 7015 Parts catalog 449 ...

Page 450: ...7015 Parts catalog 450 ...

Page 451: ...7015 Parts catalog 451 ...

Page 452: ...Assembly 10 Frame MX51x and XM1145 10 11 12 14 13 9 1 5 4 7 8 16 6 2 3 7015 Parts catalog 452 ...

Page 453: ... 2 2 Pick tire N A 8 41X0959 1 1 ACM assembly standard tray only ACM assembly removal on page 359 9 40X8295 2 2 MPF pick roller and separator pad MPF pick roller removal on page 329 and Separator pad removal on page 336 10 40X8279 1 1 Jam access cover Jam access cover removal on page 331 11 40X8777 1 1 MPF gearbox MPF gearbox removal on page 285 12 40X8277 1 1 Duplex gear assembly Duplex gear asse...

Page 454: ...7015 Parts catalog 454 ...

Page 455: ...Assembly 11 Option trays 3 4 5 6 1 2 7015 Parts catalog 455 ...

Page 456: ...emoval on page 368 2 40X8521 1 1 Dust cover 550 sheet tray Dust cover removal on page 368 3 40X8262 1 1 ACM assembly option tray only ACM assembly removal on page 406 4 40X8443 1 1 Pick roller assembly Pick roller removal on page 403 5 40X8444 1 1 Separator roll assembly Separator roll assembly removal on page 404 6 40X8528 1 1 250 sheet tray insert option tray only N A 6 40X8529 1 1 550 sheet tra...

Page 457: ...ance kits Asm index P N Units mach Units FRU Description Removal procedure NS 40X9146 1 1 Maintenance kit 100 V N A NS 40X9135 1 1 Maintenance kit 110 V N A NS 40X9136 1 1 Maintenance kit 220 V N A 7015 Parts catalog 457 ...

Page 458: ...7015 Parts catalog 458 ...

Page 459: ...ord 2 5 m straight Israel N A NS 40X1772 1 1 Power cord 2 5 m straight Switzerland N A NS 40X1773 1 1 Power cord 2 5 m straight South Africa N A NS 40X0273 1 1 Power cord 2 5 m straight Traditional Italy N A NS 40X1774 1 1 Power cord 2 5 m straight Denmark N A NS 40X4596 1 1 Power cord 2 5 m straight Brazil N A NS 40X0303 1 1 Power cord 2 5 m straight China N A NS 40X0270 1 1 Power cord 2 5 m stra...

Page 460: ...7015 Parts catalog 460 ...

Page 461: ... A NS 40X8568 1 1 Font card Korean N A NS 40X8569 1 1 Font card Japanese N A NS 40X1368 1 1 USB cable packaged 2 meters N A NS 41X0862 1 1 Forms and Barcode card N A NS 41X0864 1 1 IPDS card N A NS 41X0865 1 1 Prescribe card N A NS 40X7445 1 1 2GB DDR3 DIMM N A NS 40X7567 1 1 1GB DDR3 DIMM N A NS 40X8570 1 1 Font card Arabic N A NS 40X8571 1 1 Font card Hebrew N A NS 40X8524 1 1 Parallel 1284 B in...

Page 462: ... Description Removal procedure NS 40X9939 1 1 N8352 Wireless Card NFC N A NS 41X1946 1 1 N8230 Fiber ISP with Backpack N A NS 40X8698 1 1 Relocation kit MX310 and MX410 N A NS 40X8699 1 1 Relocation kit MX510 N A 7015 Parts catalog 462 ...

Page 463: ...rtz Hz nominal not available in all countries and regions Operating clearances 4 3 2 1 5 1 Right 30 cm 12 in 2 Front 51 cm 20 in 3 Left 20 cm 8 in 4 Rear 20 cm 8 in 5 Top 75 cm 29 in Allow additional clearance around the printer for adding the optional input trays Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 7015 Printer speciﬁcations 463 ...

Page 464: ...3 3 Bels Quiet Mode 51 dBA 6 5 Bels Printing 56 dBA 7 1 Bels Sleep Mode 15 dBA 3 3 Bels Operating environment Environment Speciﬁcation Temperature printer operating 60 to 90 F 16 to 32 C Relative humidity printer operating 8 to 80 Maximum wet bulb temperature printer operating 73 F 23 C Temperature printer off 50 to 110 F 10 to 43 C Relative humidity printer off 8 to 80 Maximum wet bulb temperatur...

Page 465: ...capacity 50 sheets Dimensions Letter Legal A4 A5 A6 JISB5 Folio Officio Executive Statement Weight 16 24 lb 64 90 gm m2 Simplex Up to 50 ppm Duplex 45 images minute in simplex 20 images minute in duplex mode 45 images minute at 600 x 300 dpi mono 20 images minute at 600 x 300 dpi color Temperature 60 to 90 F 16 to 32 C Humidity 8 to 80 Atmospheric pressure 101 to 74 6 kPa Tilt 0 to 5 from horizont...

Page 466: ...due to a forgotten password or lost network connectivity Notes Resetting the printer deletes all security settings Before changing the security settings ask for permission from your administrator 1 Turn off the printer 2 Access the controller board 3 Move the jumper to cover the middle and exposed prongs Note The small yellow jumper is located beside a lock icon on the controller board 4 Turn on t...

Page 467: ...e the controller board and prevent a malicious reset For multifunction products when the controller board is replaced the security settings are lost and the LDAP conﬁguration and Copy function are no longer protected 7015 Printer speciﬁcations 467 ...

Page 468: ...7015 468 ...

Page 469: ...h memory Fonts Media handling options Some options may not be available for all models 1 Standard 250 sheet tray 2 Optional 550 sheet tray 3 Optional 250 sheet tray 4 Multipurpose feeder Any combination of 550 sheet and 250 sheet trays may be installed up to a total of 3 optional trays on the MX51x models only 7015 Options and features 469 ...

Page 470: ...7015 470 ...

Page 471: ...wer supplies and fusers The NVRAMs are located on the controller board and control panel replacement of either the controller board or control panel will pull or mirror NVRAM data from each other Paper path information Input tray Component functions for feeding from the tray Tray present sensor Detects if the tray is inserted Media present sensor Detects whether the media level is empty or low Pic...

Page 472: ... the tray causing the media to come into contact with the MPF pick roller At the same time the pick roller rotates pushing the media to the separator pad The media does not pass through the secondary input roller but directly to the ﬁrst input roller Part 1 MPF pick roller 2 MPF tray 3 MPF paper present sensor Simplex printing Situated along the ﬁrst input roller is the deskew shutter It subjects ...

Page 473: ...er exit roller 7 Fuser assembly 8 Paper exit roller Duplex printing After the ﬁrst side of the media has been printed on and is partially fed out to the output bin the duplex solenoid activates This causes the exit roller to reverse its rotation and feed the media with its trailing edge ﬁrst back into the redrive assembly and then to the duplex paper path The duplex front and rear deliver rollers ...

Page 474: ...also provide easy and effective means to cut or break the transfer of motion when taking the cartridge unit out of the machine or when clearing jammed sheets through its linkage system Autocompensator mechanism ACM The fundamental function of the ACM is to pick and feed a single sheet of media and accurately deliver it to the downstream paper path The pick arm is counterbalanced to provide a primi...

Page 475: ...ss through sensor 8 Index sensor 9 Trailing edge sensor 10 Media present sensor 11 Media present sensor 12 Fuser exit sensor Trailing edge sensor Detects the media s trailing edge as it passes the pick tires Among other capabilities this sensor can be used to determine the paper size sensor and the media stack height 7015 Theory of operation 475 ...

Page 476: ...k roller to pick the next media Front door sensor Is a safety switch to cut off a 24 V DC power supply from the LVPS card assembly to the HVPS card assembly printer system card assembly and to the main drive motor assembly while the printer front door assembly is open Other key components Cooling fan Discharges air from the printer to prevent excessive temperature increase Power supply The power s...

Page 477: ... Secondary input roller 4 Transfer roller 5 Separator roller 6 Separator roller 7 Pick rollers 8 Pick rollers 9 Duplex front deliver roller 10 Duplex rear deliver roller 11 Fuser exit roller 12 Fuser assembly 13 Paper exit roller 7015 Theory of operation 477 ...

Page 478: ...m right to left is determined by the rotational speed of the printhead motor depending on how quickly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started Step 1 Charge During the charge step voltage is sent from the H...

Page 479: ...t of the photoconductor surface Modulated Laser Beam 0V DRUM Drum Surface Image Drum Surface Voltage Laser Beam Discharge Level Invisible Latent Image Laser Beam Printhead Step 3 Develop Once the laser exposes the photoconductor the HVPS sends charge to the developer roll Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser the...

Page 480: ...ace Image Toner at VDC Developer Bias value Discharge Level 0V Visible Developed Image Step 4 Transfer As the paper travels between the transfer roll and the photoconductor the transfer roll applies a positive charge to the back of the media This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media Sheet of paper HVPS VDC VDC DRUM Tran...

Page 481: ...onductor after the transfer process The toner removed is collected inside the imaging unit Cleaning Blade Used Toner Charge roll DRUM ADF theory ADF theory of operation ADF cross section 2 1 11 10 9 8 7 6 5 4 3 Part 1 Document sensor 2 Pickup roller 7015 Theory of operation 481 ...

Page 482: ...ops and advances the paper into the ADF To minimize the possibility of multiple sheets being fed a counter rotating separator roll 3 is used After passing through pick assembly the media actuates the stage and interval sensors 4 Actuating these sensors determines that this will be the ﬁrst side of the document to be scanned 4 In addition the stage sensors are used to determine and correct document...

Page 483: ...ar moves the diverter gate to the down position 12 The reversed exit roll 11 pulls the paper back into the ADF The eject 2 roller then moves the media to the duplex sensor When the duplex sensor 9 is actuated the exit roll stops Also the duplex sensor indicates that this is the second side of the media to be scanned 13 After actuating the duplex sensor the eject 2 roll moves the media to the paper...

Page 484: ...7015 484 ...

Page 485: ...EP Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low ...

Page 486: ... POST Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 7015 Acronyms 486 ...

Page 487: ... type name load orientation 126 Change paper source to paper size load orientation 126 Change paper source to paper type paper size load orientation 126 cleaning exterior of the printer 421 printhead lenses 423 scanner glass 422 cleaning the printer 421 clipped pages or images 79 Close door 126 Close ﬂatbed cover and load originals if restarting job 2yy xx 126 Complex page some data may not have p...

Page 488: ...g 234 DRAM test 224 duplex feed 1 test 227 duplex left margin 226 duplex quick test 225 duplex sensor test 227 duplex top margin 226 edge to edge 231 engine settings 231 EP defaults 232 exit diagnostics 239 ﬂash test 230 fuser temperature 232 gap adjust 233 input tray feed test 227 input tray sensor tests 228 menu settings page 234 output bin feed tests 228 output bin sensor test 228 panel test 22...

Page 489: ...0 event log print log 234 exterior of the printer cleaning 421 F fax button printer control panel 215 fax error log codes 195 fax issue escalating 198 Fax partition inoperative Contact system administrator 128 fax ports 410 Fax server To Format not set up Contact system administrator 128 fax service engineer SE menu 254 fax speciﬁcations 466 Fax Station Name not set up Contact system administrator...

Page 490: ...g paper orientation 130 Load manual feeder with custom type name paper orientation 130 Load manual feeder with paper size paper orientation 130 Load manual feeder with paper type paper size paper orientation 131 low insertion force LIF connector 275 LSU adjustment 379 lubrication guidelines 421 M main drive gearbox theory 474 maintenance counter 420 maintenance kit resetting the counter 420 Mainte...

Page 491: ...e position service check 185 ﬂatbed motor service check 184 folded or wrinkled paper 61 gray background on prints 46 horizontal light bands 69 incorrect margins on prints 82 modem fax card service check 189 paper curl 59 print is too dark 55 print is too light 57 repeating defects 65 skewed print 66 solid black pages 62 streaked vertical lines appear on prints 68 toner rubs off 83 toner specks app...

Page 492: ...tenance kit low 80 xy 132 Maintenance kit nearly low 80 xy 132 Maintenance kit very low x estimated pages remain 80 xy 132 Memory full 38 133 Memory full cannot print faxes 133 Memory full cannot send faxes 133 Network x software error 54 133 No analog phone line connected to modem fax is disabled 133 Non Lexmark supply type see User s Guide 33 xy 133 Not enough free space in ﬂash memory for resou...

Page 493: ...2 duplex sensor 345 duplex sensor and input sensor 342 dust cover 368 ﬂatbed assembly 398 ﬂatbed cushion 385 front access cover 332 front access sensor 334 front bin cover 314 front input guide 334 fuser 375 index sensor 346 input sensor 345 jam access cover 331 keypad assembly 326 laser scanning unit LSU 379 left cover 279 left front mount 307 light tube 324 main drive gearbox 281 media present s...

Page 494: ...eaning 422 Scanner jam remove all originals from the scanner 2yy xx 138 Scanner jam remove jammed originals from the scanner 2yy xx 138 scanner manual registration 244 scanner rear cover 387 scanner speciﬁcations 465 scanner tests ADF magniﬁcation 239 ASIC 235 feed test 236 motor tests 235 scanner calibration reset 239 sensor tests 236 scheduled maintenance 420 security reset jumper enabling 466 s...

Page 495: ...nsmission service check 192 ﬁne lines are not printed correctly 78 ﬂatbed home position service check 185 ﬂatbed motor service check 184 folded or wrinkled paper 61 gray background on prints 46 horizontal light bands 69 incorrect margins on prints 82 modem fax card service check 189 paper curl 59 print is too dark 55 print is too light 57 repeating defects 65 skewed print 66 solid black pages 62 s...

Page 496: ...7015 Index 496 ...

Page 497: ...40X1774 Power cord 2 5 m straight Denmark 459 40X1791 Power cord 2 5 m straight Taiwan 459 40X1792 Power cord 2 5 m straight Korea 459 40X3141 Power cord 2 5 m straight Europe and others 459 40X4596 Power cord 2 5 m straight Brazil 459 40X4819 Adapter RS232C serial 461 40X4823 Adapter parallel 1284 B THCK 461 40X4826 Adapter N8120 GB INA 461 40X5315 Screw shipped with ISP 2PER 461 40X5316 Cable 14...

Page 498: ...or and static brush 436 440 40X8080 Galvo LSU 440 40X8081 Galvo LSU MX41x and XM1140 436 40X8082 Galvo LSU MX31x 436 40X8083 Cartridge gearbox 448 453 40X8084 Pick lift motor gearbox 453 40X8085 Main drive gearbox 448 453 40X8262 ACM assembly option tray only 456 40X8265 ACM clutch 448 40X8266 Cartridge smart chip contact 446 40X8266 Toner cartridge smart chip contact 444 40X8275 Duplex assembly 4...

Page 499: ...524 Parallel 1284 B interface card MX51x and XM1145 461 40X8526 MarkNet N8350 802 11 b g n Wireless Print Server MX51x and XM1145 461 40X8528 250 sheet tray insert option tray only 456 40X8529 550 sheet tray insert option tray only 456 40X8556 Font card Traditional Chinese 461 40X8557 Font card Simpliﬁed Chinese 461 40X8568 Font card Korean 461 40X8569 Font card Japanese 461 40X8570 Font card Arab...

Page 500: ... cover 426 40X9075 Bin extender 426 40X9077 Redrive assembly 448 453 40X9078 Speaker MX31x 429 40X9079 Speaker MX41x MX51x XM1140 and XM1145 429 40X9080 Speaker cable 428 40X9081 Scanner rear cover MX31x MX41x and XM1140 428 40X9091 Top cover 426 40X9093 ADF assembly MX51x and XM1145 429 40X9100 Memory access door 426 40X9109 Flatbed cushion MX31x MX41x and XM1140 428 40X9110 Restraint pad 428 40X...

Page 501: ... 436 40X9252 Controller board MX41x and XM1140 galvo LSU 436 40X9253 Controller board galvo LSU 440 40X9522 Tray guide 448 40X9523 Tray guide 453 40X9652 Adapter N8130 10 100 ﬁber 461 40X9654 550 sheet tray lockable 456 40X9939 N8352 Wireless Card NFC 462 41X0259 Narrow media sensor 436 440 41X0362 Polygon LSU 436 440 41X0363 Laser scanning unit LSU frame 440 449 41X0482 Controller board MX31x pol...

Page 502: ...8 41X0919 ACM assembly standard tray only 448 41X0958 Pick tire 453 41X0959 ACM assembly standard tray only 453 41X0994 MPF tray links 426 41X1025 Toner density wiper kit 446 41X1946 N8230 Fiber ISP with Backpack 462 41X1985 Control panel cover MX317dn 434 41X1986 Control panel cover MX417de 432 41X2014 Control panel cover MX517de 432 41X2300 Access cover link 426 7015 Part number index 502 ...

Page 503: ...sembly option tray only 456 41X0919 ACM assembly standard tray only 448 41X0959 ACM assembly standard tray only 453 40X8265 ACM clutch 448 40X7858 Adapter 802 11B G N US 461 40X4826 Adapter N8120 GB INA 461 40X9652 Adapter N8130 10 100 ﬁber 461 40X4823 Adapter parallel 1284 B THCK 461 40X4819 Adapter RS232C serial 461 40X9059 ADF assembly MX31x 429 40X9057 ADF assembly MX41x and XM1140 429 40X9093...

Page 504: ... cover MX310dn 434 41X1985 Control panel cover MX317dn 434 40X9122 Control panel cover MX410de and XM1140 432 41X1986 Control panel cover MX417de 432 40X9123 Control panel cover MX510de 432 40X9149 Control panel cover MX511de and XM1145 432 40X9160 Control panel cover MX511dhe 432 41X2014 Control panel cover MX517de 432 40X9253 Controller board galvo LSU 440 40X9251 Controller board MX31x galvo LS...

Page 505: ...ont card Traditional Chinese 461 41X0862 Forms and Barcode card 461 40X9069 Front bin cover 426 40X8048 Front door sensor 444 446 40X8280 Front input guide 436 440 40X8299 Front mounts 448 453 40X8343 Fuser 100 V 436 440 40X8023 Fuser 110 V 436 440 40X8024 Fuser 220 V 436 440 40X8080 Galvo LSU 440 40X8082 Galvo LSU MX31x 436 40X8081 Galvo LSU MX41x and XM1140 436 40X7856 Hard disk drive ATA pass t...

Page 506: ...ck 462 40X9939 N8352 Wireless Card NFC 462 40X9071 Nameplate cover 426 41X0259 Narrow media sensor 436 440 40X8524 Parallel 1284 B interface card MX51x and XM1145 461 40X8443 Pick roller assembly 456 41X0958 Pick tire 453 41X0918 Pick tires 448 40X8084 Pick lift motor gearbox 453 41X0759 Polygon LSU cable 437 440 41X0362 Polygon LSU 436 440 40X0289 Power cord 1 8 m straight USA 459 40X0288 Power c...

Page 507: ...shaft 448 453 40X8698 Relocation kit MX310 and MX410 462 40X8699 Relocation kit MX510 462 40X9110 Restraint pad 428 40X8301 Reverse solenoid 436 440 40X9073 Right cover 426 40X8523 RS 232C Serial Interface Card MX51x and XM1145 461 40X9124 Scanner front cover MX31x 428 40X9062 Scanner front cover MX41x and XM1140 429 40X9063 Scanner front cover MX51x and XM1145 429 40X9081 Scanner rear cover MX31x...

Page 508: ...ge sensor MX51x and XM1145 446 40X8393 Transfer roll 448 453 40X9522 Tray guide 448 40X9523 Tray guide 453 40X7592 Tray present sensor 440 40X9052 UICC cable 432 434 40X9051 USB cable MFP 428 40X9053 USB cable bracket 428 40X1368 USB cable packaged 2 meters 461 41X0913 Video cable applicable only to models with galvo LSU 437 440 40X9050 Wireless cable MFP 429 7015 Part name index 508 ...

Page 509: ...JFAN1 JGPROG1 JEXIT1 JTHM1 JBINS1 JSWISS1 J1 J3 J2 DIMM JT3 JUAREG1 JUARFW1 JFAX1 JOPT1 J26 JMPF1 JT PRE1 JMPFP1 JACM1 JDUPPI1 JNRW1 JPS1 JEMMC1 JCART1 J4 LIF B2 J43 M CARTRIDGE SMARTCHIP CONTACTS IMAGING UNIT SMARTCHIP CONTACTS M MAIN MOTOR PCN1 PCN5 SW1 PCN6 PCN2 PCN4 PCN3 PCN7 POWER SUPPLY T R A N S F E R R O L L S P R IN G FUSER ASSEMBLY IM A G IN G U N IT C O N T A C T S O P C C H A R G E L A...

Page 510: ...1 J30 J56 DLE LIF B2 JCIS1 J26 JSWISS1 M CARTRIDGE SMARTCHIP CONTACTS IMAGING UNIT SMARTCHIP CONTACTS M MAIN MOTOR M LIFT PLATE MOTOR J2 J3 UICC PCN1 PCN5 SW1 PCN6 PCN2 PCN4 PCN3 PCN7 POWER SUPPLY CONTACT IMAGE SENSOR MX51x T R A N S F E R R O L L S P R IN G FUSER ASSEMBLY OP PANEL USB SPEAKER IM A G IN G U N IT C O N T A C T S O P C C H A R G E L A S E R S C A N N IN G U N IT L S U F R O N T C O ...

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