Lexmark X500N, Service Manual

Page: 137 / 244

Diagnostic aids
3-29
Lexmark confidential until announce edited 1/4/2007 7100-XXX
Paper Jam C rear
A
PAPER JAM-C
message indicates the media is jammed behind the rear door above the fuser.
1. Push the rear door release latch, and gently lower the rear door.
2. Pull the fuser pressure release levers to release tension on the media.
3. Grasp each corner of the jammed media, and pull it up and out.
Note: Gently pull the media out so you do not tear it. Whenever possible, pull the media towards the bottom
of the printer to avoid contamination of the fuser.
4. Close the rear door.
5. Check fuser exit sensor (located in the paper exit assembly) and its actuator. Replace if damaged. See
“Paper exit assembly removal” on page 4-32 .
6. Ensure connector MCN1 on the engine controller board is connected. If the connector is attached and
the error persists, replace the engine controller board. See “Engine controller board removal” on
page 4-34 .