2
Remove the printhead.
Warning—Potential Damage:
Do not touch the printhead nozzles.
3
Wipe the printhead contacts using a clean, lint-free cloth.
4
Reinsert the printhead, and then close the latch until it clicks.
5
Close the printer.
Note:
If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a
printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
M
AKE
SURE
THAT
YOUR
COMPUTER
MEETS
THE
MINIMUM
SYSTEM
REQUIREMENTS
LISTED
ON
THE
PRINTER
BOX
T
EMPORARILY
DISABLE
SECURITY
PROGRAMS
IN
W
INDOWS
BEFORE
INSTALLING
THE
SOFTWARE
Troubleshooting
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