Lexmark Prestige Pro802 User Manual Download Page 131

Page: 131 / 167

AKE

SURE

THAT

THE

USB

PORT

THE

COMPUTER

WORKING

Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the
port is working.

If the USB port on the computer is not working, then try using the other USB ports on the computer.

AKE

SURE

THAT

THE

USB

CABLE

WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

AKE

SURE

THAT

YOU

ARE

USING

THE

CORRECT

FOR

YOUR

PRINTER

MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.

If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the

User's Guide

. You can access the

User's Guide

from the link at the bottom

of the installation screen.

ECONNECT

THE

POWER

SUPPLY

Turn off the printer.

Unplug the power cord from the power outlet.

Remove the power supply from the back of the printer and then plug it back in.

Plug the power cord back into the power outlet.

Turn on the printer, and then resume the installation on your computer.

RUNNING

THE

INSTALLER

AGAIN

Close the installer.

Remove the CD, and then restart the computer.

Insert the CD and then run the installer again.

Notes:

•

When you get to the

Software Already Installed

screen, make sure you select

Install a printer

•

If you have already set up your printer, select

Additional Computer

when you get to the

Setting up a new

printer?

screen to skip the hardware setup wizard.

HECK

THAT

YOUR

COMPUTER

ABLE

ACKNOWLEDGE

USB

ACTIVITY

THE

USB

PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

Click

, or click

Start

and then click

Run

In the Start Search or Run box, type

devmgmt.msc

Press

Enter

, or click

The Device Manager opens.

Troubleshooting

131

Summary of Contents for Prestige Pro802

Page 1: ...Pro800 User s Guide November 2010 www lexmark com Machine type s 4444 Model s 201 20E...

Page 2: ...anel buttons and menus 16 Using the printer control panel 16 Understanding the home screen 17 Navigating menus using the touch screen 18 Changing the Power Saver timeout 19 Saving paper and energy wit...

Page 3: ...an ID card 61 Copying a two sided document 61 Enlarging or reducing images 62 Adjusting copy quality 62 Making a copy lighter or darker 62 Collating copies using the printer control panel 63 Repeating...

Page 4: ...solutions 107 Maintaining the printer 109 Maintaining ink cartridges 109 Cleaning the exterior of the printer 111 Cleaning the scanner glass 112 Cleaning the touch screen 112 Troubleshooting 113 Befo...

Page 5: ...Edition notice 147 Power consumption 150 Index 162 Contents 5...

Page 6: ...ENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and...

Page 7: ...o low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select the lowest Power Saver timeout The Power Saver feature puts the printer in a minimum power...

Page 8: ...e or recycling through the Lexmark Cartridge Collection Program To return an ink cartridge go to www lexmark com recycle Follow the instructions to request a postage paid bag Recycle the product packa...

Page 9: ...to view basic SmartSolutions information or click to view context sensitive information Help using the printer software Windows or Mac Help Open a printer software program or application and then clic...

Page 10: ...anty included with this printer or at http support lexmark com Rest of the world See the printed warranty that came with your printer Understanding the parts of the printer 3 1 2 4 5 6 7 8 9 10 11 12...

Page 11: ...11 Paper tray Load paper 12 Paper exit tray Hold paper as it exits 1 2 3 4 5 6 7 Use the To 1 Scanner unit Access the ink cartridges and printhead Remove paper jams 2 Ink cartridge access Install repl...

Page 12: ...Use the To 7 Printhead access Install the printhead Note The carrier moves to the printhead access area when no printhead is installed in the printer About your printer 12...

Page 13: ...lor cartridge 100 100A High yield magenta color cartridge 100XL 100XLA 1 Licensed for a single use only After use return this cartridge to Lexmark for remanufacturing refilling or recycling 2 Availabl...

Page 14: ...n on your printer 2 Open the printer 2 2 Note The printhead moves to the cartridge installation position 3 Press the release tab and then remove the used ink cartridge or cartridges 1 2 4 Install each...

Page 15: ...lity images use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper For more information go to www lexmark com Recycling Lexmark products To return Lexmark products for recycling 1 Visit our We...

Page 16: ...de Note When the printer is on press to switch to Power Saver mode Press and hold for three seconds to turn off the printer 2 Back Return to the previous screen Exit from one menu level to a higher on...

Page 17: ...5 1 2 3 4 A Memory Device Scan Copy Smart Solutions Display item Description 1 Copy A A Access the copy menu and make copies 2 Scan Access the scan menu and scan documents 3 Memory Device or PictBridg...

Page 18: ...Activate Eco Mode to select the following options Print on both sides of the paper duplex Change to Power Saver mode after the printer is left idle for 10 minutes Set screen brightness to low Navigat...

Page 19: ...ar or arrows until Paper Type appears on the list 5 Touch Paper Type 6 Scroll up or down using the scrollbar or arrows to view the list of paper types 7 Select a paper type setting by touching it and...

Page 20: ...nting Note If you select 2 Sided Printing then the printer prints on both sides of the paper duplex for copy and fax jobs and for printing in Windows Resetting to factory settings Resetting to factory...

Page 21: ...this operating system is available only at http support lexmark com Using the Windows printer software Software installed during printer installation When you set up the printer using the installatio...

Page 22: ...Solutions Send a fax Receive a fax in three in one printers Add edit or delete contacts in the built in phone book Access theLexmark Fax SetupUtility in four in one printers UsetheFax Setup Utility t...

Page 23: ...the Applications folder in the Finder or from the Finder desktop double click the printer folder 2 Double click the application that you want to use Use the To Print dialog Adjust the print settings...

Page 24: ...rk Note This application is automatically installed with theprinter software if the printer has wireless capability Uninstaller Remove the printer software from your computer Note Your printer may not...

Page 25: ...For Macintosh users In Mac OS X version 10 6 1 From the Finder navigate to Applications select your printer folder Web Links Lexmark Software Updates 2 From the Web site select your printer and then d...

Page 26: ...ocument open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Advanced tab More Options Allow automatic updates from the web for my software OK Reinstalling the printer s...

Page 27: ...ually a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the Welcome screen For Maci...

Page 28: ...is not used or damaged If you are using specialty paper you follow the instructions that came with it Note To avoid jams make sure the paper does not buckle when you adjust the paper guides 1 Pull tra...

Page 29: ...te When you pull the extension out the first stop accommodates A4 size paper When the extension is fully out it accommodates legal size paper 4 Load the paper 5 Adjust the paper guides to rest gently...

Page 30: ...e paper then the tray sticks out from the front of the printer when inserted 7 Flip up the paper stop to catch the paper as it exits Note If you loaded A4 or legal size paper then extend the paper sto...

Page 31: ...ides to the sides of tray 1 2 3 3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper Note Do not mix paper types in the tray You...

Page 32: ...you are not sure which side is the printable side then see the instructions that came with the envelopes or photo paper 5 Adjust the paper guides to rest gently against the left right and bottom edges...

Page 33: ...paper 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper The glossy or printable side of the paper faces down If you are not sure which side is the printable side then see...

Page 34: ...es perforations cutouts or deep embossing Do not use envelopes that have exposed flap adhesive 25 sheets of labels You use full label sheets Partial sheets with areas exposed by missing labels may cau...

Page 35: ...t a time 25 index cards photo papers or postcards The thickness does not exceed 0 025 inches 0 635 mm The print side of the photo paper faces down You load the photo paper in the center of the tray as...

Page 36: ...ages needed to print the banner 6 Set the stack of pages in front of the printer 7 Slide the first sheet from the stack of pages over the tray handle and all the way into the back of tray Saving paper...

Page 37: ...into the ADF You can load up to 50 sheets of an original document into the ADF for scanning copying and faxing You can load A4 letter or legal size paper into the ADF 1 Adjust the paper guide on the A...

Page 38: ...Properties Preferences Options or Setup 3 Select the print quality the number of copies to print the type of paper to use and how the pages should print 4 Click OK to close any printer software dialog...

Page 39: ...etup 3 Navigate to Print Setup tab Copies area 4 Enter the number of copies that you want to print and then select Collate Copies 5 Click OK to close any printer software dialogs 6 Click OK or Print F...

Page 40: ...up menu choose your printer 6 From the print options pop up menu choose Paper Handling 7 From the Page Order menu choose a page order To print the last page first choose Reverse or Reverse page order...

Page 41: ...ypes in the memory device 1 Insert a memory card or flash drive The Memory Device screen appears on the display 2 Touch Print Documents 3 Select and print the document If the printer is using a USB co...

Page 42: ...open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Size pop up menu choose your envelope size If no size matches the envelope size then set a custom si...

Page 43: ...oose Card Stock 9 From the Print Quality menu choose a print quality other than Quick Print or Draft 10 Click Print Tips on loading label sheets Make sure the top of the label sheet feeds into the pri...

Page 44: ...d computers You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer 1 Insert a memory card into the card slot or a flash drive into...

Page 45: ...Secure Digital with adapter Micro SD Mini Secure Digital with adapter Mini SD MultiMedia Card MMC Reduced Size MultiMedia Card with adapter RS MMC MultiMedia Card mobile with adapter MMCmobile Memory...

Page 46: ...the display 3 Touch View Photos The Select Photos screen appears 4 Touch the photo you want to edit 5 Touch to view the selected photo Tips If you want to clear the selected photo then touch If you w...

Page 47: ...ion to launch when a memory device is connected to the computer then the application automatically launches Follow the instructions on the computer screen to transfer the photos to the computer or to...

Page 48: ...l Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas shown while actively printing reading or writing from the memory card A loss of data ca...

Page 49: ...proof sheet and then starts printing the photos Note For best results allow the prints to dry at least 24 hours before stacking displaying or storing Printing from a Bluetooth enabled device This pri...

Page 50: ...need to set up a connection for each Bluetooth device that you use to send a print job to the printer To set up a connection between the printer and a Bluetooth enabled device 1 Insert a USB Bluetooth...

Page 51: ...devices to connect and send print jobs to your printer without requiring users to enter a pass key High Require users to enter a four digit numeric pass key on the Bluetooth device before connecting a...

Page 52: ...d with the printer Your printer automatically switches to Bluetooth mode when you insert a USB Bluetooth adapter 2 Make suretheprinter is setup toreceiveBluetooth connections Formoreinformation see Se...

Page 53: ...n Note To use the settings defined in the printer select Use Printer Settings 4 Select either the Side Flip or Top Flip option Side Flip is the setting most often used 5 Click OK to close any printer...

Page 54: ...tem Preferences Print Fax select your printer Open Print Queue Printer Setup Driver 2 From the Two Sided Printing Dry Time pop up menu choose a dry time setting Note Under conditions of high humidity...

Page 55: ...e paper following the directions on the instruction sheet to complete the print job 2 1 3 Note To return to single sided printing return to the Advanced tab From the 2 Sided Printing section select Of...

Page 56: ...From the Apple menu navigate to System Preferences Print Fax 2 Select the printer from the Default Printer pop up menu or select the printer and click Make Default Changing the printing mode To conse...

Page 57: ...less ink and is ideal for printing text documents For Macintosh users 1 With a document open choose File Print 2 From the printer pop up menu choose the printer 3 From the print options pop up menu ch...

Page 58: ...nt job then right click the document name and then select Resume or Restart If you want to resume all print jobs in the queue then click Printer and then clear the selection for Pause Printing For Mac...

Page 59: ...you want to cancel a particular print job then right click the document name and then select Cancel If you want to cancel all print jobs in the queue then click Printer Cancel All Documents For Macin...

Page 60: ...the scanner glass close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the...

Page 61: ...eft corner of the scanner glass 4 Touch Continue 5 When prompted to copy the back side of the ID card touch Yes 6 Load the back side of the ID card facedown on the top left corner of the scanner glass...

Page 62: ...elect Poster then select the size of the poster you want to print and then touch Accept This selection allows you to print a single image across multiple printed pages 5 Press Adjusting copy quality 1...

Page 63: ...er This option is helpful when creating items such as labels decals flyers and handouts 1 Load paper 2 Load an original document facedown on the scanner glass 3 From the home screen navigate to Copies...

Page 64: ...on the scanner glass 3 From the home screen navigate to 2 Sided Copies Copy More Options 2 Sided Copies 4 Choose the duplex option that matches your original document and then touch Accept If you are...

Page 65: ...om the paper exit tray and then reload the paper to print the other side of the document 2 1 3 7 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the prev...

Page 66: ...thin media such as magazine clippings into the ADF Place these items on the scanner glass Select the PDF file type if you want to scan multiple pages and save them as one file To initiate network scan...

Page 67: ...document faceup into the ADF or facedown on the scanner glass 2 From the home screen navigate to Scan to Memory Device Scan Scan to Memory Device 3 Insert the flash drive or memory card Notes The prin...

Page 68: ...elect the printer program folder from the list 4 Navigate to Printer Home select your printer Photo If you want to scan a single photo or multiple photos as a single image then select Single photo If...

Page 69: ...All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Document Scanning starts and the scan progress dialog appears 5 When th...

Page 70: ...d then send it through e mail as an attachment For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the Applications folder in the Finder or from...

Page 71: ...e if you are scanning a photo to edit it then make sure you choose a photo editing application to receive the scan If you are scanning a document to edit the text then make sure you choose an OCR appl...

Page 72: ...ons on your computer then update the application list in the printer Updating the application list 1 From the home screen of the printer control panel navigate to Scan to Computer Scan Scan to Compute...

Page 73: ...uired to enter your e mail account user name and password depending on the e mail address you entered If the e mail domain is not known then the Advanced E mail Setup Wizard appears on the display Ent...

Page 74: ...e mail message Creating an e mail contact list Creating an e mail contact list using the printer control panel 1 From the home screen navigate to Address Book Address Book 2 Add a contact or an e mail...

Page 75: ...nd then click Add to or change list to import the contact 8 Click OK For Macintosh users 1 From the Finder desktop double click the printer folder 2 Double click the AIO Setup Utility for your printer...

Page 76: ...p the SMTP server before sending an e mail Make sure the printer is connected to an Ethernet or wireless network before sending an e mail If necessary make sure the network is connected to the Interne...

Page 77: ...en touch OK 8 If you want to change the default e mail message a Touch Message b Enter your message and then touch OK 9 Press Attaching a document or photo to e mail 1 Insert the flash drive or memory...

Page 78: ...by Name or Sort by Group and then select the contact History Select the name or e mail address from the history list If necessary touch OK or Accept each time you make a selection 7 To enter additiona...

Page 79: ...weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad h...

Page 80: ...communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the securi...

Page 81: ...ructions on the installation dialog to set up the printer Installing the printer on other computers Once the printer is set up on the wireless network it can be accessed wirelessly by any other comput...

Page 82: ...printer or the wireless access point has been turned off and back on and the printer is trying to establish communications with the network The wireless settings of the printer may no longer be valid...

Page 83: ...y assigned to the printer 3 Open a Web browser and then type the printer IP address in the address field Press Enter The printer Web page loads Note If you are using a proxy server then temporarily di...

Page 84: ...then you can create direct connections to your wireless printer For more information see the documentation that came with your computer The printer can communicate on only one wireless network at a t...

Page 85: ...Start Control Panel Network and Internet Connections Network Connections 2 Right click the icon for your wireless network connection 3 Click Enable if it appears in the pop up menu Note If Disable ap...

Page 86: ...reless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 21 When the available networks are displayed provide the network name and the...

Page 87: ...The SSID and WPA passphrase are automatically detected and configured for you The printer supports WPS and can be configured for wireless access using WPS In order to use WPS to configure the printer...

Page 88: ...nter is close enough to the computer for your USB cable to reach both 3 Click or Start 4 Click All Programs or Programs and then select the printer program folder from the list 5 Select Printer Home 6...

Page 89: ...ter see Selecting the printer on page 89 Note You will need a USB cable to complete the configuration Selecting the printer 1 Click or Start 2 In the Start Search or Run box type control printers 3 Pr...

Page 90: ...D icon on the desktop 5 Double click Lexmark Extras Lexmark Setup Assistant 6 Follow the instructions on the computer screen 7 A second print queue will be created Remove the Ethernet queue if you do...

Page 91: ...the configuration Add the printer In Mac OS X version 10 5 to 10 6 1 From the Apple menu navigate to System Preferences Print Fax Default tab select your printer Note Choose the printer that correspo...

Page 92: ...ified in step 2 on page 91 The name should be in the form server printer g Click OK h Click Close on the Printer Ports dialog i Make sure the new port is selected on the Ports tab and then click Apply...

Page 93: ...le Installing the printer on an Ethernet network Before you install the printer on an Ethernet network make sure that You have completed the initial setup of the printer Your network is set up and wor...

Page 94: ...y or WPA passphrase To find the WEP key or WPA passphrase for the wireless network view the security settings on the access point or wireless router Most access points have a Web page that can be acce...

Page 95: ...municate wirelessly it must have a wireless network adapter attached or installed that lets it receive and transmit radio waves How do I find out what type of security my network is using You must kno...

Page 96: ...eless network examples Scenario 1 Mixed wired and wireless connections on a network with Internet access All computers and printers connect to the network through a router with Ethernet and wireless c...

Page 97: ...without Internet access A computer is directly connected to a printer without going through a wireless router This configuration is referred to as an ad hoc network The network has no connection to th...

Page 98: ...Continue following the on screen instructions How are infrastructure and ad hoc networks different Wireless networks can operate in one of two modes infrastructure or ad hoc In infrastructure mode all...

Page 99: ...formance Easier setup Finding the signal strength Wireless devices have built in antennas that transmit and receive radio signals The signal strength listed on the printer network setup page indicates...

Page 100: ...is distance could be longer or shorter depending upon the layout of the network and the limitations of the access point REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal fr...

Page 101: ...ddress appears as four sets of numbers separated by periods such as 192 168 2 134 b Type the user name and password of the router when prompted c Click OK d In the Wireless settings section look for t...

Page 102: ...e my printer on a USB and a network connection at the same time Yes the printer supports a simultaneous USB and network connection The printer can be configured in the following ways Locally attached...

Page 103: ...printer MAC XX XX XX XX XX XX The MAC address of the internal print server is a series of letters and numbers Other devices sometimes use a type of MAC address called Universally Administered Address...

Page 104: ...m requests for and receipt of data by various devices on the network How do I locate IP addresses For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd...

Page 105: ...a time however The keys are numbered and the number of a key is referred to as its key index All devices on the wireless network must be configured to use the same key index when multiple WEP keys ar...

Page 106: ...iew information on local stores where you can purchase cartridges with options to print or e mail cartridge and retailer information as well as print a map of the retailer location Copy Copy documents...

Page 107: ...ument and select Fax to Lawyer from the SmartSolutions menu on the printer control panel The printer automatically applies your chosen settings selects your lawyer as the fax recipient and then sends...

Page 108: ...For more information see the SmartSolutions User s Guide on the Web site Using SmartSolutions 108...

Page 109: ...Using the printer software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer M...

Page 110: ...S X version 10 5 or earlier 1 Load plain paper 2 From the Finder desktop double click the printer program folder 3 Select Printer Utility from the list 4 From the Maintenance tab of the Printer Utilit...

Page 111: ...ect Clean Print Nozzles A cleaning page prints Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet CAUTION SHOCK HAZARD To avoid the risk...

Page 112: ...fingerprints and smudges 1 Make sure the printer is turned off and unplugged from the wall outlet CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer un...

Page 113: ...ng the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service C...

Page 114: ...troubleshoot checklist does not solve the problem then try the following CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen navigate to Use Factory Defaults Use Factory Defaults 2 Tou...

Page 115: ...contact technical support Software did not install If you encountered problems while installing or if your printer does not appear in the list in the Printers folder or as a printer option when sendi...

Page 116: ...he problem then try one or more of the following MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the printer and then open the printer 2 Make sure the cartridges are inserted correctly T...

Page 117: ...with Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pag...

Page 118: ...he power cord into the wall outlet and then turn on the printer Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print...

Page 119: ...ected models only on page 121 Paper or specialty media misfeeds on page 121 Paper jam in the printer Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clea...

Page 120: ...f the paper path To avoid injury use caution when accessing this area for clearing a paper jam 2 Firmly grasp the paper and then gently pull it out Note Be careful not to tear the paper while removing...

Page 121: ...ialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews or if multiple sheets feed or stick together Try one or more of the following CHECK PAPER CONDITION Use...

Page 122: ...int Setup tab select Borderless For Macintosh users 1 With a photo open choose File Page Setup If there is no Page Setup item on the File menu then go to step 2 Otherwise specify your print settings a...

Page 123: ...LLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note If these solutions do not remove the streaks or lines on the printed image then contact technical support Print speed is slow If...

Page 124: ...25 Scan was not successful on page 125 Scanning takes too long or freezes the computer on page 126 Cannot scan to a computer over a network on page 126 Copier or scanner does not respond If the Before...

Page 125: ...ecklist does not solve the problem then try one or more of the following CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug...

Page 126: ...ING RESOLUTION Cannot scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER AND THE DESTINAT...

Page 127: ...S MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e mail to bounce back to your inbox Cannot attach files SELECT A SUPPORTED FILE TYPE JPEG OR PDF MAKE SURE THE FILE SIZE IS NOT TOO LARGE Memo...

Page 128: ...puter from the printer Cannot print documents from a memory card or flash drive If the Memory card troubleshooting checklist does not solve the problem then try the following CHECK THE USB CONNECTION...

Page 129: ...unavailable on page 130 Cannot print and there is a firewall on the computer on page 132 Communication with printer lost when connected to Virtual Private Network VPN on page 132 Network troubleshooti...

Page 130: ...are both connected to the same wireless network The printer is located away from obstacles or electronic devices that could interfere with the wireless signal Make sure the printer and wireless acces...

Page 131: ...m of the installation screen RECONNECT THE POWER SUPPLY 1 Turn off the printer 2 Unplug the power cord from the power outlet 3 Remove the power supply from the back of the printer and then plug it bac...

Page 132: ...n with printer lost when connected to Virtual Private Network VPN You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks VPNs Most VP...

Page 133: ...n the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found on...

Page 134: ...make these changes then see the documentation that came with the access point or contact the person who set up your wireless network MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT See if y...

Page 135: ...u 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displayed i...

Page 136: ...N TO COMPLETE Do not attempt to print remove the installation CD or detach the installation cable until you see the Wireless Setup Successful screen ENABLE THE PRINTER Confirm that the printer is enab...

Page 137: ...s Not configured in infrastructure mode Waiting to make an ad hoc connection to another wireless device Not connected to a wireless network The printer may be unable to join the network because of int...

Page 138: ...network Wi Fi indicator light is blinking orange during installation When the Wi Fi indicator light is blinking orange it indicates that the printer has been set up for wireless networking but cannot...

Page 139: ...l allow the printer to operate on the network For more information see How do I find the MAC address on page 103 PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING For Windows users 1 Obtain th...

Page 140: ...AirPort The bottom pane lists the details of the AirPort connection d Write down the Router entry The Router entry is typically the access point 3 Ping the access point a From the Finder navigate to U...

Page 141: ...Ping 5 If the printer responds then you will see several lines that display the number of bytes received from the printer This means that your computer is communicating with your printer If the print...

Page 142: ...llowing CHECK POWER Make sure the light is on Communication not available message displays when printing wirelessly These are possible solutions Try one or more of the following MAKE SURE YOUR COMPUTE...

Page 143: ...ess point wireless router is turned on and is working Remove any objects that could be blocking the signal Temporarily turn off any unnecessary wireless devices on your network and pause any network i...

Page 144: ...re than one problem exists at the same time These are possible solutions Try one or more of the following DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Most Virtual Private Netw...

Page 145: ...to be trying to connect to the correct network To avoid this type of interference change the SSID on your wireless router from the default Refer to the manual that came with your router if you are not...

Page 146: ...b site of the manufacturer of the network adapter card in that computer It is possible that there is an updated driver available that could resolve the issue CHANGE ALL NETWORK DEVICES TO THE SAME TYP...

Page 147: ...or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in...

Page 148: ...n a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to ra...

Page 149: ...lexmark com for current values Temperature information Ambient temperature 15 32 C 60 90 F Shipping temperature 40 60 C 40 140 F Storage temperature 1 60 C 34 140 F Waste from Electrical and Electron...

Page 150: ...py original documents 13 Scanning The product is scanning hard copy documents 11 Ready The product is waiting for a print job 10 Power Saver The product is in energy saving mode 3 9 Off The product is...

Page 151: ...ired After this single use the license to use the print cartridge terminates and the used cartridge must be returned only to Lexmark for remanufacturing refilling or recycling If I buy another cartrid...

Page 152: ...by Lexmark International Inc and or its suppliers Lexmark reserves all rights not expressly granted to you in this License Agreement d Freeware Notwithstanding the terms and conditions of this Licens...

Page 153: ...this license at any time by destroying all copies of the Software Program together with all modifications documentation and merged portions in any form or as otherwise described herein Lexmark may ter...

Page 154: ...intellectual property may be found at http go microsoft com fwlink LinkId 52369 2 This product is based on Microsoft Print Schema technology You may find the terms and conditions upon which Microsoft...

Page 155: ...For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point fo...

Page 156: ...ces does not exceed five The modem REN is located on the rear of the equipment on the product labeling Telephone companies report that electrical surges typically lightning transients are very destruc...

Page 157: ...ts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and t...

Page 158: ...s available upon request from the Authorized Representative Refer to the table at the end of the Notices section for further compliance information Regulatory notices for wireless products This sectio...

Page 159: ...uniquement avec l antenne fournie L utilisation de toute autre antenne est strictement interdite par la r glementation d Industry Canada En application des r glementations d Industry Canada l utilisa...

Page 160: ...tricted to indoor use only The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technolo...

Page 161: ...K b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Lietuvi iuo Lexmark International Inc deklaruoja kad is produktas atitinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas...

Page 162: ...er installation Mac 83 changing wireless settings after installation Windows 83 checking an unresponsive printer 113 checking ink levels 109 checklist before you troubleshoot 113 memory card troublesh...

Page 163: ...127 e mailing Address Book 74 75 attaching a photo or document 77 canceling 78 scanned documents 70 scanning a document or photo 76 tips 76 F factory default settings resetting internal wireless prin...

Page 164: ...et 49 scanning to 67 supported types 45 memory card cannot be inserted 127 memory card slot location 11 memory card troubleshooting cannot print from a flash drive 128 checklist 127 nothing happens wh...

Page 165: ...rinter problems basic solutions 113 printer software installing 27 uninstalling 26 printer solutions 106 printer setting as default 56 printhead aligning 110 printhead access location 10 printhead err...

Page 166: ...6 tips for copying 60 e mailing 76 printing 38 scanning 66 touch screen cleaning 112 navigating 18 transparencies loading 34 tray loading paper 28 troubleshooting checking an unresponsive printer 113...

Page 167: ...ntosh 84 creating an ad hoc network using Windows 84 information needed for setting up wireless printing 80 installing printer on Macintosh 81 installing printer on Windows 81 interference 100 resolvi...

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Lexmark Prestige Pro802, User Manual

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