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Troubleshooting

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13

Troubleshooting

Understanding MFP messages

The MFP displays three types of messages: status messages, attendance messages, and service messages. Status
messages provide information about the current state of the MFP. They require no action on your part. Attendance
messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that
require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power
the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP
messages, see the

Menus and Messages

Guide on the MFP

Software and Documentation

CD.

Online technical support

Technical support is available on our Lexmark Web site at

www.lexmark.com

.

Checking an unresponsive MFP

If the MFP is not responding, first make sure:

•

The printer power cord is plugged into the scanner and the scanner is plugged into a properly grounded electrical
outlet.

•

The electrical outlet is not turned off by any switch or breaker.

•

The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•

Other electrical equipment plugged into the outlet is working.

•

The printer is turned on.

•

The scanner cable is securely attached to the MFP and printer.

•

Remove the printer operator panel cover, and verify a menu screen is displayed, then replace the cover.

Once you have checked each of these possibilities, turn the printer off, wait at least 10 seconds, and then turn the printer
back on. This often fixes the problem.

Locating the port name and IP address

The port name appears in the upper right corner of the MFP home screen and the IP address appears in the upper left
corner of the MFP home screen when the MFP is connected to a network.

The address also appears on the network setup page.

To print a network setup page

a

Touch the key icon on the MFP control panel.

b

Touch

Reports

.

c

Touch

Network Setup Page

or

Network <x> Setup Page

.

For more information, see “Assigning a printer IP address” in the MFP

Setup guide.

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Summary of Contents for Multifunction Laser

Page 1: ...2n series printers February 2007 Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2006 Lexmark International Inc All rights reserved 740 West New Circle Road Lexington Kentucky 40550 ...

Page 2: ...ms or services except those expressly designated by the manufacturer are the user s responsibility Trademarks Lexmark Lexmark with diamond design and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands langu...

Page 3: ... The printer weighs 48 82 kg 105 181 lb It requires at least three 3 people to lift it safely Use the printer handholds to lift it do not lift by the front of the printer and make sure your fingers are not under the printer when you set it down CAUTION The inside of the printer may be hot Allow the printer to cool before touching any internal components CAUTION Certain floor mounted configurations...

Page 4: ...elected tray 25 Copying mixed sized media 25 Setting the duplex option 26 Reducing and enlarging copies 26 Adjusting copy quality 26 Setting collation options 27 Placing separator sheets between copies 27 Setting paper saving options 27 Placing the date and time at the top of each page 28 Placing an overlay message on each page 28 Creating a custom job job build 28 Canceling a copy job 29 Copy tip...

Page 5: ... 5 FTP 42 Entering the FTP address 42 Using a shortcut number 42 Using the address book 42 Creating shortcuts 43 FTP options 43 FTP tips 45 Chapter 6 Scanning to a PC or USB flash memory device 46 Create a scan to PC profile 46 Understanding scan to PC options 47 Scanning to a USB flash memory device 48 Scanning tips 48 Chapter 7 Printing 49 Printing from a USB flash memory device 49 Canceling a p...

Page 6: ...ner glass and backing material 80 Cleaning the automatic document feeder 81 Scanner registration 82 Removing the scanner top 83 Moving the MFP 84 Chapter 11 Clearing jams 85 Identifying jams 85 Printer access doors and trays 86 Understanding printer jam messages 87 Clearing scanner jams 88 Chapter 12 Administrative support 89 Adjusting control panel brightness 89 Restoring factory default settings...

Page 7: ...lity problems 100 Solving fax problems 101 Solving paper feed problems 101 Notices 102 Conventions 102 Electronic emission notices 102 Other telecommunications notices 107 Waste from Electrical and Electronic Equipment WEEE directive 109 China RoHS 110 Index 111 ...

Page 8: ...media from 114 0 x 139 4 mm 4 5 x 5 5 in to 215 9 x 355 6 mm 8 5 x 14 in Scan jobs with mixed page sizes letter and legal Scan media weight from 52 to 120 g m2 14 to 32 lb Copy and print documents at 600 dpi The flatbed platen can be used to scan or copy single pages or book pages When using the flatbed Place the document in the left rear corner Scan or copy media up to 215 9 x 355 6 mm 8 5 x 14 i...

Page 9: ...ry of numbers Also use these buttons to dial phone numbers for faxes Note If a number is pressed while on the home screen without pressing the button first the Copy menu opens and changes the Copy Quantity 4 Pound or number character Press this button For a shortcut identifier Within phone numbers For a Fax number with a enter it twice From the home screen the Fax Destination List menu item E mail...

Page 10: ... scanning to stop During a scan job the scanner finishes scanning the current page and then stops which means paper may remain in the automatic document feeder ADF During a print job the print media path is cleared before the printing stops Stopping appears on the control panel during this process 9 Backspace Within the Copy menu which is accessed by touching the Copy button press Backspace to del...

Page 11: ... the menus These menus are only available when the MFP is in the Ready state The Menus button is on a gray bar called the navigation bar The bar contains other buttons described as follows 4 Status message bar Shows the current MFP status such as Ready or Busy Shows MFP conditions such as Toner Low Shows intervention messages to give instructions on what the user should do so the MFP can continue ...

Page 12: ... for held jobs excluding confidential print jobs Profile names Bookmark container or job names USB container or job names for supported extensions only Held Jobs To open a screen containing all the held jobs containers Lock Device This button appears on the screen when the MFP is unlocked and Device Lockout Personal Identification Number PIN is not null or empty To lock the MFP 1 Touch Lock Device...

Page 13: ...ncel Jobs screen The Cancel Jobs screen shows any of the following items under three headings on the screen which are Print Fax and Network print job copy job fax profile FTP e mail send Each heading has its own list of jobs shown in a column under the heading Each column can only show three jobs per screen The job appears as a button If more than three jobs exist in a column then the down arrow a...

Page 14: ...s may vary from those shown Sample screen one Information on touch screen buttons Button Button name Function or description Select button Touch the select button to have another screen appear with additional items On the first screen the user default setting is shown Once the select button is touched and the next screen appears touching another item shown on the screen changes the user default se...

Page 15: ...alue within a menu item is touched it needs to be saved to become the current user default setting To save the value as the new user default setting touch Submit Back When the Back button is shaped like this no other navigation is possible from this screen except to go back If any other choice is made on the navigation bar the screen closes For example in Sample screen one all the selections for s...

Page 16: ...rrow is gray to indicate that it is not active since the end of the list appears on this screen Up arrow Touch the up arrow to move up to the next item in a list such as a list of menu items or values When on the first screen presented with a long list the up arrow is gray to indicate that it is not active On the second screen needed to show the rest of the listed item the up arrow is blue to show...

Page 17: ...n by the Copy to box and a new screen appears 2 Touch MP Feeder and a new screen appears 3 Touch Legal and a new screen appears 4 Touch Next and a new screen appears 5 Touch Plain Paper for the type of print media needed 6 Touch Continue The Copy screen returns to allow other selections besides Copy to The other settings on the Copy screen available are Duplex Scale Darkness Collate and Copies Tou...

Page 18: ...home screen Home Touch the Home button to return to the home screen The Home button appears on every screen except the home screen See the Home screen and Home screen buttons on page 11 for more information Grayed out button When this button appears it looks faded with a faded word on it It means the button is not active or unavailable on this screen It was probably active on the previous screen b...

Page 19: ...item The Number of Copies is not underlined since this is the current screen If this feature is used on the Number of Copies screen before the Number of Copies is set and saved then the selection is not saved and it does not become the user default setting Attendance message alert If an attendance message occurs which closes a function such as copy or fax then a solid red exclamation point appears...

Page 20: ... Menu Reports Network Ports Settings Manage Shortcuts Help Back Paper Menu Default Source Paper Size Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Bin Name Universal Setup Bin Setup Settings General Settings Copy Settings Fax Settings E mail Settings FTP Settings Print Settings Security Set Date and Time Reports Menu Se...

Page 21: ...ify the number of copies you want After touching Copy or entering the number of copies the touch screen will automatically change to the copy settings menu 3 Change the copy options to meet your requirements 4 Touch Copy It Quick copy Reducing and enlarging copies Multiple page copying Adjusting copy quality Using the flatbed Setting collation options Understanding the copy screens and options Pla...

Page 22: ...opy to fit loaded media Copy To Opens a screen where you can enter the size and type of paper on which your copies will be printed Touching any of the paper size icons on the follow on screen will make that your selection and return you to the Copy Options Screen If the size settings for Copy From and Copy To are different the MFP will automatically adjust the Scale setting to accommodate the diff...

Page 23: ...te To use Create Booklet you must have a duplex unit attached to the MFP Advanced Imaging Adjusts Background Removal Contrast and Shadow Detail before you copy the document Custom Job Job Build Combines multiple scanning jobs into a single job Separator Sheets Places a blank piece of paper between each copy of your copying job The separator sheets can be drawn from a bin with a different kind or c...

Page 24: ...paper guides 3 Touch Copy on the home screen 4 Touch Copy from and then identify the size of your original document 5 Touch Copy to and then touch the tray that contains transparencies Note If you do not see Transparency as an option speak with your system support person 6 Touch Copy It Copying to letterhead 1 Place your original document in the automatic document feeder faceup short edge first 2 ...

Page 25: ...nner will print on the same size media or scale the document to fit the media in the tray Example 1 the MFP has two paper trays one tray loaded with letter and the other with legal paper A document mixed with letter and legal pages needs to be copied 1 Place your original document in the automatic document feeder faceup short edge first 2 Adjust the paper guides 3 Touch Copy on the home screen 4 T...

Page 26: ...ocument in the automatic document feeder faceup short edge first 2 Adjust the paper guides 3 Touch Copy on the home screen 4 From Scale touch or to enlarge or reduce your output Note Touching Copy To or Copy From after setting Scale manually will turn the scale value back to Auto 5 Touch Copy It Adjusting copy quality 1 Place your original document in the automatic document feeder faceup short edg...

Page 27: ...cing separator sheets between copies 1 Place your original document in the automatic document feeder faceup short edge first 2 Adjust the paper guides 3 Touch Copy on the home screen 4 Touch Options 5 Touch Separator Sheets Note Collation must be On for the separator sheets to be placed between copies If Collation is Off the separator sheets are inserted after the job has been printed 6 Touch Copy...

Page 28: ...ning the overlay you want to use 6 Touch Done 7 Touch Copy It Creating a custom job job build The custom job or job build is used to combine one or more sets of original documents into a single copy job Each set may be scanned using different job parameters When a copy job is submitted and Custom Job is enabled the scanner will scan the first set of original documents using the supplied parameters...

Page 29: ...pages are being printed To cancel the print job touch Cancel Job on the touch screen or press cancel on the numeric keypad Touching Cancel Job or pressing cancel on the keypad cancels the remaining print job Once the job has been deleted the touch screen will return to the home screen Copy tips The following tips may improve the MFP copy quality For additional information or to solve copy problems...

Page 30: ... paper guides when using the ADF 2 Touch E mail on the home screen 3 Enter the recipient s address You can enter additional recipients by pressing next and then entering the recipient s address or shortcut number 4 Touch E mail It Using a shortcut number 1 Place the original document in the automatic document feeder faceup or on the flatbed facedown Adjust the paper guides when using the ADF 2 Tou...

Page 31: ...tional recipients by pressing next and then entering the recipient s address or shortcut number or searching the address book 6 Touch E mail It E mailing to a profile 1 Place the original document in the automatic document feeder faceup or on the flatbed facedown Adjust the paper guides when using the ADF 2 Touch Held Jobs on the home screen 3 Touch Profiles 4 Select your e mail destination from t...

Page 32: ...ograms 6 Touch E mail It E mailing color documents 1 Place the original document in the automatic document feeder faceup or on the flatbed facedown Adjust the paper guides when using the ADF 2 Touch E mail on the home screen 3 Enter an e mail address 4 Touch Options 5 Touch Color 6 Touch E mail It Creating an e mail shortcut From a computer 1 Enter the IP address of the MFP into the URL field addr...

Page 33: ...rmat http ip_address 2 Click Configuration 3 Click E mail FTP Settings 4 Click Manage E mail Shortcuts 5 Fill in the fields with the appropriate information 6 Click Add Canceling an e mail 1 When using the automatic document feeder touch Cancel while Scanning is displayed on the touch screen 2 When using the scanner bed touch Cancel while Scan the Next Page Finish the Job is displayed on the touch...

Page 34: ...the Content choices Content affects the quality and size of your e mail Text Emphasize sharp black high resolution text against a clean white background Text Photo Used when the original documents are a mixture of text and graphics or pictures Photo Tells the scanner to pay extra attention to graphics and pictures This setting takes longer to scan but emphasizes a reproduction of the full dynamic ...

Page 35: ...onfigure using the format http ip_address 2 Click Configuration 3 Click E mail FTP Settings 4 Click E mail Server Setup 5 Fill in the fields with the appropriate information 6 Click Submit Address book setup 1 Open your Web browser In the address line enter the IP address of the MFP you want to configure using the format http ip_address 2 Click Configuration 3 Click E mail FTP Settings 4 Click Man...

Page 36: ...s to fax your documents using a shortcut 1 Place your original document in the automatic document feeder faceup short edge first 2 Adjust the paper guides 3 Touch Fax on the home screen 4 Enter the fax number using the numbers on the touch screen or keypad Add recipients by touching next and then entering the recipient s telephone number or shortcut number or search the address book Note To place ...

Page 37: ...Note If the address book feature is not enabled contact your system support person 1 Place your original document in the automatic document feeder faceup short edge first 2 Touch Fax on the home screen 3 Touch Search Address Book 4 Using the touch screen keyboard enter the name or part of the name of the person for whom you d like to find a fax number Do not attempt to search for multiple names at...

Page 38: ... Fax Shortcut Setup 4 Enter a unique name for the shortcut and specify the fax number To create a multiple number shortcut enter the fax numbers for the group Note Separate each fax number in the group with a semicolon 5 Assign a shortcut number If you enter a number that is already in use you are prompted to select another number 6 Click Add 7 Go to the MFP and load your original document in the ...

Page 39: ...ity of the fax output Standard is suitable for most documents Fine is recommended for documents with small print Super fine is recommended for original documents with fine detail Ultra fine is recommended for documents with pictures or photographs Darkness Adjusts how light or dark your faxes will turn out in relation to the original document Advanced Options Accesses the Delayed Send Advanced Ima...

Page 40: ...o reduce the darkness of the fax or touch the right Darkness arrow to increase the darkness of the fax 7 Touch Fax It Sending a fax at a later time 1 Place your original document in the automatic document feeder faceup short edge first 2 Adjust the paper guides 3 Touch Fax on the home screen 4 Enter the fax number 5 Touch Options 6 Touch Advanced Options 7 Touch Delayed Send Note If Fax Mode is se...

Page 41: ...MFP in the URL field of your browser and then press Enter 2 Click Reports 3 Click Fax Settings 4 Click Fax Job Log or Fax Call Log Fax tips The following tips may improve the MFP fax quality or solve fax problems For additional information or to solve copy problems see Solving fax problems Question Tip When should I use Text mode Text mode should be used when text preservation is the main goal of ...

Page 42: ...rmation or detailed instructions select one of the following Entering the FTP address 1 Place your original document in the automatic document feeder faceup short edge first 2 Touch FTP on the home screen 3 Enter the FTP address 4 Touch Send It Using a shortcut number 1 Place your original document in the automatic document feeder faceup short edge first 2 Touch FTP on the home screen 3 Press and ...

Page 43: ...oad your original document in the automatic document feeder faceup short edge first 8 From the numeric keypad press and then enter your shortcut number 9 Touch Send It From the MFP 1 Load the original document in the ADF faceup short edge first and adjust the paper guides 2 Touch FTP on the home screen 3 Enter the FTP site 4 Touch Save as Shortcut 5 Enter a unique name for the shortcut 6 Verify th...

Page 44: ...xt Photo Used when the original documents are a mixture of text and graphics or pictures Photo Tells the scanner to pay extra attention to graphics and pictures This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of tones in the original document This increases the amount of information saved Color Sets the scan type and output for the copy Color documents can...

Page 45: ...s best used for receipts carbon copy forms and documents that only contain text or fine line art When should I use Text Photo mode Text Photo mode should be used when sending a document to an FTP site that contains a mixture of text and graphics Text Photo is best used for magazine articles business graphics and brochures When should I use Photo mode Photo mode should be used when the original doc...

Page 46: ...file somewhere on your computer 6 Enter a profile name The profile name is the name that will appear on the SCAN PROFILE list on the MFP control panel 7 Click Submit 8 Review the instructions on the Scan to PC screen A shortcut number was automatically assigned when you clicked Submit You can use this shortcut number when you are ready to scan your documents a Go to the MFP and place your original...

Page 47: ...tra attention to graphics and pictures This setting takes longer to scan but emphasizes a reproduction of the full dynamic range of tones in the original document This increases the amount of information saved Color Tells the MFP the color of the original documents You can select Gray BW Black and White or Color Original Size Opens a field where you can select the size of the document you are goin...

Page 48: ...uality For additional information or to solve copy problems see Solving scan quality problems Question Tip When should I use Text mode Text mode should be used when text preservation is the main goal of the scan and preserving images copied from the original document is not a concern Text is best used for receipts carbon copy forms and documents that only contain text or fine line art When should ...

Page 49: ...or jpg file Tagged Image File Format TIFF tiff or tif file Graphics Interchange Format GIF gif file Basic Multilingual Plane BMP bmp file Portable Network Graphics PNG png file PiCture eXchange PCX pcx file PC Paintbrush File Format dcx file Printing a document from a USB flash memory device is similar to printing a held job Note You cannot print encrypted files or files without printing permissio...

Page 50: ... interface until the document has finished printing The document will begin printing Note If you insert the memory device when the MFP is busy printing other jobs the message Printer Busy appears Select Continue and your job prints after the other jobs finish If you leave the device in the MFP after exiting the USB drive menu you can still print PDFs on the device as held jobs See Printing confide...

Page 51: ...ters icon A list of available printers appears 4 Double click the printer you selected when you sent the job A list of print jobs appears in the printer window 5 Select the job you want to cancel 6 Press the Delete key on the keyboard Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print the printer icon for your selected MFP ...

Page 52: ...sage appears 2 Touch the menu button on the control panel 3 Touch Reports 4 Touch Network Setup Page Printing a font sample list To print samples of the fonts currently available for the MFP 1 Make sure the MFP is on and the Ready message appears 2 Touch the menu button on the control panel 3 Touch Reports 4 Touch the down arrow until Print Fonts appears then touch Print Fonts 5 Touch PCL Fonts or...

Page 53: ...t PIN from the control panel and choose to print or delete the job This ensures the job does not print until you are there to retrieve it No one else using the MFP can print the job without the PIN Windows 1 From a word processor spreadsheet browser or other application select File Æ Print 2 Click Properties If there is no Properties button click Setup and then click Properties 3 Depending on the ...

Page 54: ... Cancel Note After your job prints it is deleted from MFP memory Printing and deleting held jobs Held jobs Verify Print Reserve Print or Repeat Print are printed or deleted from the MFP control panel and do not require a PIN Verify Print If you send a Verify Print job the MFP prints one copy and holds the remaining copies you requested in MFP memory Use Verify Print to examine the first copy to se...

Page 55: ...t Job Routing a When using Mac OS 9 if Job Routing is not a choice on the pop up menu select Plug in Preferences Æ Print Time Filters b Turn down the disclosure triangle to the left of Print Time Filters and select Job Routing c In the pop up menu select Job Routing 3 In the radio group select the type of held job you want enter a user name and then send your job to the MFP Go to the MFP when you ...

Page 56: ...u have difficulty click Help and then follow the driver instructions e Select the media type transparencies envelopes and so on from the Paper Type list box f Select the size of the specialty media from the Paper Size list box g Click OK and then send the print job as usual Mac OS 9 a Select File Æ Page Setup b Select the size of the specialty media from the Paper pop up menu and then click OK c S...

Page 57: ...the steps for loading a 500 sheet tray For more information see Loading the 2000 sheet tray Loading 500 sheet trays To load any of the 500 sheet trays 1 Remove the tray and place it on a flat level surface 2 Squeeze the front guide lever and slide the guide to the front of the tray 3 Squeeze the side guide lever and slide the guide to the correct position for the size paper you are loading Icons a...

Page 58: ...verfilling the tray may cause jams 6 Squeeze the front guide lever and slide the guide until it firmly touches the stack of paper 7 Reinstall the tray Make sure the tray is pushed completely into the printer 8 If you are loading a different type of media than was previously loaded in the tray change the Paper Type setting for that tray on the operator panel Maximum stack height indicator ...

Page 59: ...any print media other than paper in the 2000 sheet tray 1 Pull open the tray 2 Squeeze the side guide lever lift the guide and place it into the appropriate slot for the size paper you are loading 3 Squeeze the two front guide levers and slide the guide to the correct position for the size paper you are loading LT LG LT LG EX EX A4 A4 B5 B5 A5 A5 ...

Page 60: ...n them and then fan them Do not fold or crease the paper Straighten the edges of the stack on a level surface 6 Place the paper against the back left corner of the tray print side down Do not load bent or wrinkled print media 7 Close the tray Make sure the tray is pushed completely into the printer Note Do not exceed the maximum stack height Overfilling the tray may cause paper jams ...

Page 61: ...feeder you send a print job to the feeder while specifying the type and size of media from your computer The printer then prompts you to load the appropriate print media before it prints To load the multipurpose feeder 1 Open the multipurpose feeder 2 Squeeze the paper guide lever and slide the guide all the way toward the front of the printer 3 Flex the sheets back and forth to loosen them and th...

Page 62: ...les the automatic linking feature for trays when you load the same size and type of print media in multiple sources The printer automatically links the trays when one tray is empty print media feeds from the next linked tray For example if you have the same size and type of print media loaded in tray 1 and tray 2 the printer selects print media from tray 1 until it becomes empty and then the print...

Page 63: ...s of paper and specialty media the MFP supports see the Card Stock Label Guide available on our Lexmark Web site at www lexmark com We recommend that you try a limited sample of any paper or specialty media you are considering using with the MFP before purchasing large quantities Supported print media The following tables provide information on standard and optional sources for both input and outp...

Page 64: ... 2 x 266 7 mm 7 25 x 10 5 in Folio 216 x 330 mm 8 5 x 13 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in Tabloid 279 x 432 mm 11 x 17 in Universal 69 85 x 127 mm to 297 x 1219 2 mm 2 75 x 3 5 in to 11 69 x 48 in Banner 210 to 215 9 mm wide by up to 1219 2 mm long 8 27 to 8 5 inches wide by up to 48 inches long 7 3 4 Envelope Monarch 98 4 x 190 5 mm 3 875 x 7 5 in 9 Envelope 98 4 x 225 4 mm 3 875 x 8 9 ...

Page 65: ...ng 75 to 176 g m2 grain long 20 to 47 lb bond 75 to 176 g m2 grain long 20 to 47 lb bond 75 to 176 g m2 grain long 20 to 47 lb bond Not supported Glossy papers Book 88 to 176 g m2 grain long 60 to 120 lb book 88 to 176 g m2 grain long 60 to 120 lb book 88 to 176 g m2 grain long 60 to 120 lb book Not supported Cover 162 to 176 g m2 grain long 60 to 65 lb cover 162 to 176 g m2 grain long 60 to 65 lb...

Page 66: ...199 g m2 53 lb bond Not supported Not supported Polyester 220 g m2 59 lb bond 220 g m2 59 lb bond Not supported Not supported Vinyl 300 g m2 92 lb liner 260 g m2 78 lb liner Not supported Not supported Envelopes2 Sulfite wood free or up to 100 cotton bonds Not supported 60 to 105 g m2 16 to 28 lb bond 5 6 Not supported 60 to 105 g m2 16 to 28 lb bond 5 6 Print media weights continued Media Type Me...

Page 67: ...tions Weight The printer can automatically feed paper weights from 60 to 176 g m2 16 to 47 lb bond grain long Paper lighter than 60 g m2 16 lb might not be stiff enough to feed properly causing jams For best performance use 90 g m2 24 lb bond grain long paper To use paper narrower than 182 x 257 mm 7 2 x 10 1 in it is recommended that the weight be greater than or equal to 90 g m2 24 lb bond Curl ...

Page 68: ... a registration the precise print location on the page greater than 0 09 in such as optical character recognition OCR forms In some cases registration can be adjusted with the software application to successfully print on these forms Coated papers erasable bond synthetic papers or thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers containing more t...

Page 69: ...ultipurpose feeder or 105 g m2 28 lb bond weight for the envelope feeder as long as the cotton content is 25 or less Envelopes with 100 cotton content must not exceed 90 g m2 24 lb bond weight Use only new undamaged envelopes For best performance and to minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Contain windows holes perforations c...

Page 70: ...he edge of the label of the perforations or between die cuts of the label Do not use label sheets that have adhesive to the edge of the sheet We recommend zone coating of the adhesive at least 1 mm 0 04 in away from edges Adhesive material contaminates the MFP and could void the warranty If zone coating of the adhesive is not possible a 1 6 mm 0 1 in strip should be removed on the leading and driv...

Page 71: ...Note Papers such as carbonless very light papers and magazine paper should be copied using the flatbed Do not use the ADF for this type of paper Your automatic document feeder is designed to handle most paper types However if you are unsure if your document will cause a jam in the automatic document feeder we recommend that you scan it using the flatbed The following cannot be properly fed by the ...

Page 72: ...on the labels in the sources Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If jams do occur with print media try feeding one sheet at a time through the multipurpose feeder Do not use print media that you have cut or trimmed yourself Do not mix print media sizes weights or types in the same print media source Make sure the recommende...

Page 73: ...r memory or option cards can be found in the printer User s Guide Accessing the printer system board You must access the printer system board to install the interface card memory card and firmware card Note Use a Phillips screwdriver to remove the system board access cover 1 Locate the system board access cover on the back of the printer 2 Remove the four access cover screws 3 Remove the access co...

Page 74: ...s the printer frame before you touch a memory card 2 Push open the latches on both ends of the memory card connector 3 Unpack the memory card Avoid touching the connection points along the edge of the card Save the packaging 4 Align the notches on the bottom of the card with the notches on the connector 5 Push the memory card firmly into the connector until the latches on either end of the connect...

Page 75: ...ccessing the printer system board Note If a firmware card has been installed you must remove it 2 Unpack the firmware card 3 Holding the card by its sides align the pins on the card with the holes on the system board 4 Push the firmware card firmly into place The entire length of the connector on the firmware card must touch the system board and be locked into the connector Be careful not to damag...

Page 76: ...l such as the printer frame before you touch an interface card 1 Remove the system board access cover 2 Remove the screw and cover plate and save them 3 Unpack the scanner interface card and cable Save the packaging materials a Connect the USB interconnect cable to the card b Connect the USB interconnect cable to the system board Screw Cover plate USB interconnect cable Connector ...

Page 77: ...d tighten the screws to secure the card Replacing the access cover plate After you have installed options on the printer system board follow these steps to reattach the access cover plate 1 Align the slots at the top of the access cover with the screws near the top of the printer 2 Slide the cover up under the top cover lip as far as it will go 3 Insert and tighten the four screws at the top and b...

Page 78: ...ce tasks to this key operator In the U S contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place where you bought the MFP Storing supplies Choose a cool clean storage area for the MFP supplies Store supplies right side up in their original packaging unti...

Page 79: ...ntact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions visit the Lexmark Web site at www lexmark com or contact the place where you bought the MFP Ordering an ADF pick pad Order Lexmark part number 40X2538 Order a new pick pad if you experience problems with paper double feeding through the automatic document feeder or i...

Page 80: ...rk com recycle 2 Follow the instructions on the computer screen Cleaning the scanner glass and backing material 1 Open the document cover 2 Dampen a clean lint free cloth or cotton swab with isopropyl alcohol 95 3 Wipe the scanner glass and backing material by moving the cloth or swab from side to side 4 Close the document cover Backing material Scanner glass ...

Page 81: ...ner feed rollers if documents do not feed smoothly or easily or if several pages feed at one time 1 Open the ADF document cover 2 Dampen a clean lint free cloth or cotton swab with isopropyl alcohol 95 3 Wipe the feed roller by moving the cloth or swab from side to side 4 Rotate the roller forward with your finger and repeat step 3 until the entire roller is cleaned 5 Close the document cover Roll...

Page 82: ...uttons The MFP will enter the Configuration menu 6 Touch the down arrow until Automatic Scanner Registration appears 7 Touch Automatic Scanner Registration 8 Load the dark colored paper a Place a blank piece of dark colored paper A4 or Letter on the flatbed Position the paper so it is aligned with the upper corner of the plastic guides b Close the document cover c Place a blank piece of dark color...

Page 83: ...er uses two locking tabs to prevent accidentally separation To remove the document cover 1 Turn the printer off 2 Unplug the power cord from the wall outlet 3 Disconnect the two scanner cables 4 Open the document cover 5 Lift the cover 6 Press and hold the locking tabs while lifting the cover Note If the cover is leaning forward it is difficult to unlock the tabs ...

Page 84: ...s not covered by warranty Moving the MFP within the office The MFP can be safely moved from one location within an office to another following these precautions The MFP printer and scanner must be turned off The scanner should be removed from the top of the printer The MFP printer and scanner must remain in an upright position Any cart used to move the printer and scanner should have a surface abl...

Page 85: ...en touch Continue to clear the message and resume printing The MFP prints a new copy of the page that jammed if Jam Recovery is set to On or Auto however the Auto setting does not guarantee the page will print Identifying jams If the MFP jams the appropriate jam message will be displayed on the touch screen Print status message bar Note The red exclamation point indicates the item is unavailable u...

Page 86: ... reflect your MFP configuration For scanner jams see Clearing scanner jams on page 88 Area A Multipurpose feeder 250 yy Paper Jam Area B Left access door beside tray 1 200 yy Paper Jam 24 x yy Paper Jam Area C Paper input options 500 sheet drawer or 2000 sheet drawer 24 x yy Paper Jam Area D Front access door 201 yy Paper Jam Area T1 Standard tray Tray 1 200 yy Paper Jam 241 yy Paper Jam Area E Du...

Page 87: ...am fuser area D K L Follow the instructions in the printer User s Guide for clearing Area D Front access door Area K Lower right access door fuser area and Area L Upper right access door redrive area If the jam message persists paper may be caught in the fuser 202 yy Paper Jam fuser area K L Follow the instructions in the printer User s Guide for clearing Area K Lower right access door fuser area ...

Page 88: ...leared by opening the ADF cover or the document cover and removing the jam 290 291 292 and 294 Scanner Jams 1 Remove all original documents from the ADF 2 Open the ADF cover and carefully remove any jammed pages If you cannot remove the jammed paper and open the document cover Carefully remove the jammed paper 3 Close the document and ADF covers ...

Page 89: ...n asterisk to the left of a value in the menus This asterisk indicates the factory default setting These settings are the original MFP settings Factory defaults may vary for different regions When you select a new setting from the control panel Submitting Selection appears When the Submitting Selection message disappears an asterisk appears next to the setting to identify it as the current user de...

Page 90: ...e MFP is on 2 Touch the Menus button on the home screen 3 Touch Settings 4 Touch General Settings 5 Touch the down arrow until Screen Timeout appears 6 Touch the left arrow to decrease the time or touch the right arrow to increase the time The settings available range from 15 300 minutes Adjusting Power Saver To adjust the Power Saver setting 1 Make sure the MFP is on 2 Touch the Menus button on t...

Page 91: ... Password Protect and Settings Æ Security Æ Create Change Passwords Æ Create Change User Password can be used to restrict access with a different password than the Advanced Password Use Settings Æ Security Æ Password Protect to select the menus that are accessible with both an Advanced Password and a User Password Note The Advanced Password and the User Password protect the menus on the touch scre...

Page 92: ...nlocking the functional state of the MFP A locked MFP automatically buffers each job received to its hard disk To initiate the printing of jobs on a locked MFP hard disk enter the correct PIN on the control panel to unlock the MFP A locked MFP also prevents all use of the control panel except to unlock the MFP Note This setting is only available on MFP models with an integrated hard disk drive Bac...

Page 93: ...ined password was created in step 6 of Setting a password before printing received faxes Setting security using the Embedded Web Server EWS To enhance the security of network communications and MFP configuration use the advanced security features These features are available through the Web page of the MFP Setting the Advanced Password The Advanced Password is used to password protect the menus Se...

Page 94: ...nfigure for SNMPv3 through the EWS of the MFP 1 Open a Web browser In the address line enter the IP address of the MFP being configured using the format http ip_address 2 Click Configuration 3 Under Other Settings click Network Ports 4 Click SNMP SNMPv3 authentication and encryption has three levels of support No authentication and no encryption Authentication with no encryption Authentication and...

Page 95: ...a signed certificate The certificate authority certificate must be installed Each host must have its identifier in the Subject Alternate Name of the signed certificate Note After an MFP is configured for IPSec with a host IPSec is required for any IP communication to take place 5 Indicate the setting for each sub item as required for the network environment 6 Click Submit Disabling ports and proto...

Page 96: ...quired certificates 1 Open a Web browser In the address line enter the IP address of the MFP being configured using the format http ip_address 2 Click Configuration 3 Under Other Settings click Network Ports 4 Click 802 1x Authentication Note If an optional internal wireless print server is installed click Wireless instead of 802 1x Authentication 5 Select the check box next to Active to enable 80...

Page 97: ...ue the process The Encrypting Disk progress bar appears Warning Do not power off the MFP until the process completes 8 When hard disk encryption is finished touch Back to return to the Config Menu 9 Touch Exit Config Menu to exit To disable disk encryption 1 Turn the MFP off Wait 10 seconds 2 Press and hold the 2 and 6 buttons on the numeric keypad while turning the MFP on 3 Release the buttons wh...

Page 98: ...ard disk wiping is finished touch Back to return to the Config Menu 9 Touch Exit Config Menu to exit Using the Restricted Server List function The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP Note The Restricted Server List only restricts TCP traffic...

Page 99: ...er and the scanner is plugged into a properly grounded electrical outlet The electrical outlet is not turned off by any switch or breaker The MFP is not plugged into any surge protectors uninterrupted power supplies or extension cords Other electrical equipment plugged into the outlet is working The printer is turned on The scanner cable is securely attached to the MFP and printer Remove the print...

Page 100: ... setting under Copy Æ Options Æ Advanced Imaging Touch the left arrow to decrease shadow detail The copy looks washed out or overexposed Adjust the Background Removal setting under Copy Æ Options Æ Advanced Imaging Touch the left arrow to remove less background Adjust the Shadow Detail setting under Copy Æ Options Æ Advanced Imaging Touch the left arrow to remove more shadow detail Symptom Solutio...

Page 101: ...lution The Paper Jam message remains after you remove the jammed paper You have not pressed Continue or have not cleared the entire paper path Clear the entire paper path and then press Continue See Clearing jams for more information Original documents misfeed in the ADF The guides are not adjusted properly Adjust the guides toward the media until they lightly rest against the edge of the media Th...

Page 102: ...manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modifica...

Page 103: ... International Inc dat dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Bij deze verklaart Lexmark International Inc dat dit product voldoet aan de essentiële eisen en aan de overige relevante bepalingen van richtlijn 1999 5 EG Français Par la présente Lexmark International Inc déclare que le produit est conforme aux exigences esse...

Page 104: ...davkům a dalším ustanovením směrnice 1999 5 EC které se na tento výrobek vztahují Malti Magyar A Lexmark International Inc ezennel kijelenti hogy ez a termék megfelel az 1999 5 EC direktíva alapvető követelményeinek és más vonatkozó rendelkezéseinek Eesti Käesolevaga kinnitab Lexmark International Inc selle seadme vastavust direktiivi 1999 5 EÜ põhinõuetele ja nimetatud direktiivist tulenevatele t...

Page 105: ...CI notice Korean MIC statement If this symbol appears on your product the accompanying statement is applicable BSMI EMC notice If this symbol appears on your product the accompanying statement is applicable Hot surface notice R31306 ...

Page 106: ... experience trouble with this equipment for repair or warranty information contact Lexmark International Inc at www lexmark com or your Lexmark representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment contains no user serviceable parts For repair and warranty information...

Page 107: ...uipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of telepermitted equipment of a different make or model nor does it imply th...

Page 108: ...iber at the time of installation Using this product in Switzerland This product requires a Swiss billing tone filter Lexmark part number 14B5109 to be installed on any line which receives metering pulses in Switzerland The Lexmark filter must be used as metering pulses are present on all analog telephone lines in Switzerland Noise emission levels German GS mark notice Model 4600 MFP option Machine...

Page 109: ...er regulating device such as a voltage stabilizer or UPS device to the MFP power supply Your warranty may not cover damages caused by power surges Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further qu...

Page 110: ...ers X O O O O O Scanner assembly O X O O O O LCD display O X O O O O O Indicates that the content of the toxic and hazardous substance in all the homogeneous materials of the part is below the concentration limit requirement as described in SJ T11363 2006 X Indicates that the content of the toxic and hazardous substance in at least one homogeneous material of the part exceeds the concentration lim...

Page 111: ...e 12 Menus 11 numeric keypad 9 Pound 9 Release Held Faxes 12 right arrow 15 right scroll increase 15 Search Held Jobs 12 Select 17 select 14 selected radio 17 Start 10 Status Supplies 11 Stop 10 Unlock Device 13 unselected radio 16 C cancel email 33 Cancel Job button 16 canceling a print job 50 cancelling copy job 29 card stock guidelines 70 loading 57 characteristics print media 67 paper 67 Clear...

Page 112: ...ile reduction 34 44 file types 32 message 31 options 33 quality 34 44 resolution 34 44 scanning 30 shortcut creation 32 shortcuts 30 subject line 31 to a profile 30 Embedded Web Server setting security 93 using secured 94 emission statement 102 enlarging 26 envelope sizes 7 3 4 Monarch 64 envelopes guidelines 69 erase edge 23 F fax address book 37 from a computer computer faxing 37 sending 36 shor...

Page 113: ...tion bar 11 notice edition 2 numeric keypad 9 nup printing 23 O operator panel brightness 89 contrast 89 options email 33 P paper recommended types 67 supported media 63 understanding 63 unsatisfactory 68 weight 67 paper saver 23 paper saving 27 paper unacceptable 68 password Print Faxes Password 93 setting Print Faxes Password 93 Password Protect setting for the menus 91 photoconductor kit recycl...

Page 114: ...utton 14 selecting media 25 separator sheets 23 setting collation 27 settings dark 23 light 23 sheets separator 23 shortcut 32 shortcuts 37 creating 38 43 multinumber 38 43 single 38 43 Simple Network Management Protocol security 94 sizes media 7 3 4 Monarch 64 SNMPv1 disabling 94 SNMPv2 disabling 94 stack height maximum multipurpose feeder 62 trays 1 2 3 58 60 Start button 10 static sensitivity n...

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