Action
Yes
No
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Contact
customer
support
.
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action
Yes
No
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and weight match the paper loaded in the tray?
Go to step 2.
Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper menu
on the printer control
panel, set the paper
texture.
Go to step 3.
Step 3
a
From the Paper Weight menu on the printer control panel, set Heavy
Weight to Heavy.
b
Resend the print job.
Does the toner rub off?
Go to step 4.
The problem is solved.
Step 4
a
Enable Quiet mode.
From the printer control panel, navigate to:
Settings
>
General Settings
>
Quiet Mode
>
On
b
Resend the print job.
Does the toner rub off?
Contact
customer
support
.
The problem is solved.
Troubleshooting
290
