Lexmark E360D series, Service Manual

Page: 57 / 166

Diagnostics information
2-31
4513-420, -430
Toner smears or rubs
off the page. • Toner is not being fused to the paper. Replace the fuser.
• Change the media texture setting in the driver. If special media is being used, such as
card stock or labels, then be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.
The print is getting
light, but the printer
has not indicated it is
low on toner. • Toner is becoming low in the cartridge.
• The
Toner Low
message does not display if the 1,500-page toner cartridge is installed.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Replace the toner cartridge.
The
Toner Low
message displays.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Replace the toner cartridge.
Solid black areas on
transparencies • There is a mismatch in the transparency and what the software is expecting.
• Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Try a different type of transparency.
• Replace the toner cartridge.
Faint images or
repetitive spots appear
on the page. • Select a different media type or form type setting from the printer driver.
• Try a different type of paper. Media designed for copiers gives the best quality.
• Replace the toner cartridge.
Pages are blank. • The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, then check for a printhead
error on POR. See “Printhead service check” on page 2-33 .
• Also, see “Blank page” on page 2-26 .
Print quality problems (Continued)
Problem Cause / action