Action
Yes
No
Step 2
a
From the Paper Menu on the printer control panel, check the paper
type and paper weight.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 3.
The problem is solved.
Step 3
Check if you are using a recommended type of paper.
a
Load paper source with a recommended type of paper.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 4.
The problem is solved.
Step 4
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage:
Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage:
Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 5.
The problem is solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support
.
The problem is solved.
Color quality problems
FAQ about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in
nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create
colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue
needed to produce a certain color.
What is CMYK color?
Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors
observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers,
and color laser printers create colors in this manner. CMYK color is a method of describing colors by indicating the
amount of cyan, magenta, yellow, and black needed to reproduce a particular color.
Troubleshooting
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