Action
Yes
No
Step 3
a
Load paper from a fresh package.
Note:
Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 4.
The problem is solved.
Step 4
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage:
Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage:
Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5.
The problem is solved.
Step 5
Replace the imaging kit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
customer
support
.
The problem is solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Yes
No
Step 1
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage:
Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage:
Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Does fog or shading disappear from the prints?
The problem is solved. Go to step 2.
Troubleshooting
296
