Action
Yes
No
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note:
For more information, see the setup documentation
that came with the printer.
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then
turn the printer back on.
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
a
Remove, and then reinstall the printer software. For more
information, see
“Installing the printer software” on page 19
.
Note:
The printer software is available at
b
Resend the print job.
Do the jobs print?
The problem is
solved.
Contact
Print job takes longer than expected
Action
Yes
No
Step 1
Change the environmental settings of the printer.
a
From the printer control panel, navigate to:
Settings
>
General Settings
b
Select
Eco
‑
Mode
or
Quiet Mode
, and then select
Off
.
Note:
Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
The problem is
solved.
Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the job
Did the job print?
The problem is
solved.
Go to step 3.
Troubleshooting
146
Summary of Contents for CS310 Series
Page 102: ...2 Open the top door 2 1 3 Remove the toner cartridges 1 2 Maintaining the printer 102...
Page 107: ...16 Insert the waste toner bottle 17 Insert the right side cover Maintaining the printer 107...
Page 111: ...2 Open the top door 2 1 3 Remove the toner cartridges 1 2 Maintaining the printer 111...
Page 124: ...Below the fuser In the fuser access door 3 Close the front door Clearing jams 124...
