M
AKE
SURE
THAT
YOU
HAVE
THE
CORRECT
MANUAL
ANSWER
CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to enter the correct code when a
fax comes in so that the printer can receive it.
1
From the home screen, navigate to:
>
Fax Setup
>
Ringing and Answering
>
Manual Answer Code
2
Copy the manual answer code that appears on the touch screen.
Note:
The default code is *9*, but for increased security, you can change it to a number that only you know.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
M
AKE
SURE
A
FAX
DRIVER
IS
INSTALLED
The fax option is available for use only with the PostScript driver or the Universal Fax Driver. For information on
installing these drivers, see the
Software and Documentation
CD.
M
AKE
SURE
THE
PRINTER
IS
CONNECTED
TO
A
TELEPHONE
LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
Fax error messages on the printer control panel
Error Message:
What it indicates:
Possible solutions:
Remote Fax Error
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
•
Resend the fax. There may have
been a problem with the quality of
the connection.
•
Decrease the transmission speed
of your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode Unsupported
The receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.
•
Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
•
Lower the fax quality.
•
Reformat the document on
Letter
‑
size paper.
Troubleshooting
163
