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Lexmark 4449, User Manual

The Lexmark 4449 User Manual is a comprehensive guide that ensures seamless usage of the Lexmark 4449 printer. Easily download this detailed manual for free from manualshive.com, providing step-by-step instructions, troubleshooting tips, and important information on operating this efficient printer model. Get started with your Lexmark 4449 today!

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3

After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall
outlet.

4

Turn on the printer.

R

EMOVE

 

AND

 

RECONNECT

 

THE

 USB 

CABLE

 

CONNECTED

 

TO

 

YOUR

 

PRINTER

C

HECK

 

THE

 USB 

CONNECTION

1

Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2

Firmly plug the square end of the USB cable into the back of the printer.

3

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with 

.

Note: 

If you continue to have problems, then try another USB port on the computer. You may have connected to a

defective port.

R

EMOVE

 

AND

 

REINSTALL

 

THE

 

PRINTER

 

SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

R

EPLACE

 

THE

 

INK

 

CARTRIDGES

For more information, see “Replacing ink cartridges” on page 14.

Note: 

Make sure that the cartridges 

click

 firmly into their matching color slots.

C

LEAN

 

THE

 

PRINTHEAD

 

NOZZLES

1

Load plain, unmarked paper.

2

From the home screen, navigate to:

 > 

More Options

3

Touch 

Clean Printhead

 or 

Deep Clean Printhead

.

A cleaning page prints.

A

LIGN

 

THE

 

PRINTHEAD

1

Load plain, unmarked paper.

2

From the home screen, navigate to:

 > 

More Options

 > 

Align Printer

An alignment page prints.

Note: 

Do not remove the alignment page until printing is finished.

Troubleshooting

137

Summary of Contents for 4449

Page 1: ...Pro910 Series User s Guide July 2011 www lexmark com Machine type s 4449 Model s 901 ...

Page 2: ...panel buttons and menus 17 Using the printer control panel 17 Understanding the home screen 18 Navigating menus using the touch screen 19 Changing the Sleep timeout 20 Saving paper and energy 21 Restoring factory default settings 21 Using the printer software 22 Minimum system requirements 22 Using the Windows printer software 22 Using the Macintosh printer software 24 Finding and installing optio...

Page 3: ... copies 56 Copying an ID card 57 Enlarging or reducing images 57 Adjusting copy quality 57 Making a copy lighter or darker 57 Collating copies using the printer control panel 58 Placing separator sheets between copies 58 Copying multiple pages on one sheet 58 Placing an overlay message on each page 59 Removing the background of a copy 59 Making a duplex copy 59 Canceling copy jobs 60 Scanning 61 T...

Page 4: ...ttings 84 Creating a contact list 86 Sending faxes 87 Receiving faxes 89 Faxing FAQ 90 Networking 97 Installing the printer on a wireless network 97 Advanced wireless setup 104 Installing the printer on an Ethernet network 112 Networking FAQ 115 Using SmartSolutions 129 What are SmartSolutions 129 Creating and customizing printer solutions 129 Maintaining the printer 131 Maintaining ink cartridges...

Page 5: ...Understanding printer messages 139 Clearing paper jams 148 Print troubleshooting 155 Copy and scan troubleshooting 157 E mail troubleshooting 159 Fax troubleshooting 160 Memory card troubleshooting 165 Network troubleshooting 165 Notices 177 Product information 177 Edition notice 177 Power consumption 180 Index 195 Contents 5 ...

Page 6: ...gned tested and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do n...

Page 7: ...rving energy Activate Eco Mode This feature sets the screen brightness to low and sets the printer to change to Sleep mode after the printer is left idle for 60 minutes or depending on the setting you have chosen Select the lowest Sleep timeout The Sleep feature puts the printer in a minimum power standby mode after the printer has been idle for a set amount of time the Sleep timeout Share your pr...

Page 8: ...tructions to request a postage paid bag Recycle the product packaging Recycle your old printer instead of throwing it away Recycle paper from discarded print jobs Use recycled paper To read the Lexmark Environmental Sustainability Report see www lexmark com environment Note Your printer may not come with some of these programs or some of the functions of these programs depending on the features of...

Page 9: ...SmartSolutions information Help using the printer software Windows or Mac Help Open a printer software program or application and then click Help Click to view context sensitive information Notes The Help installs automatically with the printer software The printer software is located in the printer program folder or on the desktop depending on your operating system The latest supplemental informa...

Page 10: ...http support lexmark com In other countries or regions See the printed warranty that came with your printer Note Your printer may not come with some of these programs or some of the functions of these programs depending on the features of the printer that you purchased Understanding the parts of the printer 1 7 3 4 6 9 2 5 8 Use the To 1 Automatic Document Feeder ADF tray Load original documents i...

Page 11: ...12 Ethernet port Connect your printer to a computer a local network an external DSL or a cable modem 13 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 14 LINE Port Connect the printer to an active telephone line through a standard wall jack DSL filter or VoIP adapt...

Page 12: ...of a sheet of paper Remove paper jams 18 Printhead access area Install the printhead Note The carrier moves to the printhead access area when no printhead is installed in the printer 19 Jam clearance cover Remove jammed pages About your printer 12 ...

Page 13: ...s To get more ink order high yield ink cartridges Depending on your country or region you may get the ink cartridges individually or in packs You can order a mix of standard ink cartridges and high yield ink cartridges depending on your needs Check the yield rate on the ink cartridge box or visit www lexmark com yields For best results use only Lexmark ink cartridges The cartridges can be used for...

Page 14: ...inthead nozzles may dry out Removing ink cartridges 1 Turn on your printer 2 Open the printer Note The printhead moves to the cartridge installation position 3 Press the release tab and then remove the used ink cartridge or cartridges 1 2 Installing ink cartridges 1 Remove the ink cartridge from the pack and then remove the protective cap from the ink cartridge Ordering and replacing supplies 14 ...

Page 15: ...first Then use two hands to install the black cartridge Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air 3 Close the printer Ordering paper and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Item Part Number USB cable 1021294 For more information go to www lexmark com Ordering and re...

Page 16: ...To return Lexmark products for recycling 1 Visit our Web site at www lexmark com recycle 2 Find the product type you want to recycle and then select your country or region from the list 3 Follow the instructions on the computer screen Note Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center Contact your local recycling center...

Page 17: ...p mode Press and hold for three seconds to turn off the printer 2 Back Return to the previous screen Exit from one menu level to a higher one 3 Touch screen display Note The display is turned off in Sleep mode Navigate the printer menus Change settings View printer messages and animation 4 Start Start a job depending on which mode is selected 5 Cancel Cancel the current job or task 6 Help View Hel...

Page 18: ... 2 Scan Access the scan menu and scan documents 3 Fax Access the fax menu and send faxes 4 Memory Device or PictBridge View select print or attach photos and documents to e mail Note This icon appears only when you return to the home screen while a memory card flash drive or PictBridge enabled camera is connected to the printer 5 SmartSolutions Access the SmartSolutions menu 6 Ink levels icon View...

Page 19: ...eck the network connection status of your printer and access the network settings Navigating menus using the touch screen Paper Size Paper Size Paper Type Photo Size Photo Size Layout Change Print Settings Change Print Settings Letter Auto Detect Auto Detect 4x6 in 4x6 in Select Photos Layout 1 6 of 10 1 2 3 5 6 4 Use To 1 Left arrow Scroll left 2 Right arrow Scroll right 3 Accept Save your settin...

Page 20: ...e screen If you are not on the home screen then touch For example to navigate to Paper Type and select the default paper type setting 1 Touch Paper Setup Paper Type Note For select printer models with two paper trays installed touch Paper Setup select the paper tray and then touch Paper Type 2 Scroll up or down using the scroll bar or arrows or by flicking the screen up or down to view the list of...

Page 21: ...Copy Standalone then the printer prints on both sides of the paper duplex for copy and fax jobs and for printing in Windows and Macintosh depending on your printer model Restoring factory default settings Resetting to factory default settings will delete all the printer settings you have previously selected 1 From the home screen touch Restore Factory Defaults Restore All Printer Settings Yes 2 Wh...

Page 22: ...11 04 10 10 10 04 and 9 04 LTS Red Hat Enterprise Linux WS 6 WS 5 and WS 4 Red Flag Linux Desktop 6 0 SUSE Linux Enterprise Server 11 and 10 SUSE Linux Enterprise Desktop 11 and 10 Linux openSUSE 11 4 11 3 and 11 2 Linpus Linux Desktop 9 6 Fedora 14 and 13 Debian GNU Linux 5 0 Mint 10 and 9 PCLinux OS 2010 The printer driver for this operating system is available only at http support lexmark com U...

Page 23: ... a document and produce text that you can edit with a word processing program Lexmark Wireless Setup Utility referred to as Wireless Setup Utility Set up the wireless printer on a wireless network Change the wireless settings of the printer Note This program is installed automatically with the printer software if the printer has wireless capability Lexmark Tools for Office referred to as Tools for...

Page 24: ...og Adjust the print settings and schedule print jobs Note With a document or photo open choose File Print to access the Print dialog Printer Settings Customize settings for fax jobs Create and edit the Contacts list Configure e mail connectivity settings Configure the language country date time and time zone settings Shortcuts Speed up usual tasks with your printer Wireless Setup Assistant Set up ...

Page 25: ... Choose your custom solutions Note Your printer may not come with these Web links depending on the features of the printer that you purchased Finding and installing optional software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Support Online support 4 From the Web site se...

Page 26: ...our printer model to view compatible drivers Reinstalling the printer software When you set up the printer using the installation software CD all the necessary software was installed If you encountered problems while installing or if your printer does not appear in the printers folder or as a printer option when you send a print job then try uninstalling and reinstalling the printer Uninstalling t...

Page 27: ... 3 Click Install and then follow the instructions on the computer screen For Macintosh users Note To take advantage of the full features of your printer select the custom install option and then select all packages listed 1 Close all open applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click...

Page 28: ...aper is not used or damaged If you are using specialty paper you follow the instructions that came with it The paper does not buckle when you adjust the paper guides to avoid jams 1 Pull the tray completely out of the printer 2 Move the paper guides to the sides of the tray 2 3 1 Loading paper and original documents 28 ...

Page 29: ... When you pull the extension out the first stop accommodates A4 size paper When the extension is fully out it accommodates legal size paper 4 Load the paper facedown 5 Adjust the paper guides to rest gently against the left right and bottom edges of the paper 1 2 Loading paper and original documents 29 ...

Page 30: ...A4 or legal size paper then the tray sticks out from the front of the printer when inserted 7 Flip up the paper stop to catch the paper as it exits 1 2 Note If you loaded A4 or legal size paper then extend the paper stop 1 2 Loading paper and original documents 30 ...

Page 31: ...Loading envelopes or photo paper 1 Pull tray completely out of the printer 2 Move the paper guides to the sides of tray 2 3 1 Loading paper and original documents 31 ...

Page 32: ...aper types in the tray You can load either envelopes or photo paper but not both 4 Load envelopes or photo paper Note Load envelopes or photo paper with the printable side facedown If you are not sure which side is the printable side then see the instructions that came with the envelopes or photo paper Loading paper and original documents 32 ...

Page 33: ...the envelopes or photos as they exit 1 2 Note For best results allow photos to dry at least 24 hours before stacking displaying or storing Loading various paper types Load up to Make sure 150 sheets of plain paper The paper is designed for use with inkjet printers The paper guides rest against the left right and bottom edges of the paper Loading paper and original documents 33 ...

Page 34: ...e print side of the envelopes faces down with the flap to the left as shown You load the envelopes in the center of the tray as indicated by the icon Load them all the way to the back of the tray You print the envelopes in landscape orientation The paper guides rest against the left right and bottom edges of the envelopes You select the correct envelope size If the exact envelope size is not liste...

Page 35: ...ad letter or A4 size transparencies You remove any paper backing sheets from the transparencies before loading If the transparencies have a removable strip then each strip faces down The paper guides rest against the left right and bottom edges of the transparencies Note Transparencies require more drying time Remove each transparency as it exits and allow it to dry to avoid ink smudging 10 iron o...

Page 36: ...ours before stacking displaying or storing Saving paper default settings You can set the default paper settings for the documents and photos that you print 1 From the home screen touch Paper Setup Note If you have installed two trays in your printer then touch select the paper tray and then touch Paper Setup 2 Choose the default settings If you want to set the default paper size then navigate to P...

Page 37: ...per into the ADF 1 Adjust the paper guide on the ADF tray to the width of the original document 2 Load the original document faceup and top edge first into the ADF until you hear a beep or until Document Loaded appears on the printer display Linking trays Tray linking is useful for large print jobs or multiple copies When Paper Tray Linking is enabled the printer automatically picks up paper from ...

Page 38: ... the place where you purchased the printer Make sure the printer is off before installing the optional tray The paper type and paper size in the default paper tray and the optional tray should match to avoid a media type mismatch error Loading paper and original documents 38 ...

Page 39: ... Properties Preferences Options or Setup 3 Select the print quality the number of copies to print the type of paper to use and how the pages should print 4 Click OK to close any printer software dialogs 5 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose F...

Page 40: ...s or Setup 3 Navigate to Layout tab Copies area 4 Enter the number of copies that you want to print and then select Collate 5 Click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose File Print 5 From the Printer p...

Page 41: ...op up menu choose Paper Handling 7 From the Page Order pop up menu choose a page order To print the first page first choose Normal To print the last page first choose Reverse 8 Click Print Printing multiple pages on one sheet For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Layout tab Page Layouts area select Multiple pages per...

Page 42: ...ive The Memory Device screen appears on the display 2 Touch Print Documents 3 Select the document that you want to print and then press Printing specialty documents Printing on envelopes For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Paper Finishing tab Manage Custom Sizes New 4 Type a name and adjust the settings as needed t...

Page 43: ...ull label sheets Partial sheets with areas exposed by missing labels may cause labels to peel off during printing resulting in a paper jam For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Paper Finishing tab Manage Custom Sizes New 4 Type a name and adjust the settings as needed to create a custom size and then click OK 5 Navig...

Page 44: ...o Paper Finishing tab Manage Custom Sizes New 4 Type a name and adjust the settings as needed to create a custom size and then click OK 5 Click Close and then click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Size pop up menu choose Manage Custom...

Page 45: ...when a memory card is being accessed FLASH DRIVE Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port FLASH DRIVE Warning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas shown while actively printing reading or w...

Page 46: ...ive or between a memory card and a PictBridge enabled camera You can copy photos even if the printer is not connected to a computer Notes Make sure the memory card and image file type are supported by the printer For more information see Supported memory cards and file types on page 46 Do not insert the destination device right after inserting the source device Wait until you are prompted to do so...

Page 47: ...y when at least two photos with two different dates are stored in the source device Printing photos using the printer control panel 1 Load photo paper 2 Insert a memory card flash drive or digital camera set to mass storage mode The Memory Device screen appears on the display 3 Touch View Photos The Select Photos screen appears 4 Touch the photo or photos you want to print Tips If you want to clea...

Page 48: ...ning Potential Damage Do not touch any cables any network adapter any connector the memory device or the printer in the areas shown while actively printing reading or writing from the memory card A loss of data can occur 3 If the PictBridge connection is successful then the following message appears on the display Camera Connected Use Camera to choose and print photos 4 If you want to change the d...

Page 49: ...dge for print jobs with pages that are bound along the short edge of the page 4 Click OK to close any printer software dialogs 5 Click OK or Print To return to single sided printing repeat steps 1 and 2 and then navigate to Layout tab Print on Both Sides Duplex area Print on one side only For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer...

Page 50: ...sing the control panel 1 From the home screen touch Print Mode Setup Page Dry Time 2 Select the dry time setting and then touch Accept Note The dry time varies depending on the print quality selected for the print job Touch Extended to extend the dry time for your prints Using the printer software For Windows users 1 Click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to La...

Page 51: ...rinter model or the printer nickname assigned when installing or adding the printer Note Several print queues may appear in the list depending on how the printer is connected USB Ethernet wireless Make sure you know how your printer is connected to the computer to be able to select the correct print queue For Windows users 1 Open the printers folder a Click or click Start and then click Run b In t...

Page 52: ...to rename the printer 4 Click Add Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job If you have to manually select your printer then it is not the default printer To set the default printer For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press...

Page 53: ...pop up menu choose Quality Media 4 From the Print Quality pop up menu choose a print quality 5 Click OK Pausing print jobs For Windows users 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printers folder opens 4 Right click the printer and then select Open or See what s printing 5 Pause the print job If you want to pau...

Page 54: ...Printers The print queue dialog appears 3 Resume the print job If you want to resume a particular print job then choose the document name and then click Resume If you want to resume all print jobs in the queue then click Resume Printer or Start Jobs Canceling print jobs To cancel a print job from the printer control panel press To cancel a print job from the computer do the following For Windows u...

Page 55: ... model you may need to download the LexPrint Listener application from our Web site at www lexmark com lexprint Supported printers LexPrint enables your mobile device to communicate with Lexmark printers found on the same network For select printer models that support Direct Image and Zeroconf or Bonjour you can print directly from your mobile device to the printer without using LexPrint Listener ...

Page 56: ... original document When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass When the document to be copied is in place with the settings you want press to start copying Making copies 1 Load ...

Page 57: ...me screen touch Copy More Options Scale 3 Select a scale setting and then touch Accept Notes If you select Fit To Page then the printer scales the document or photo proportionately to fit a single page If you select Custom then specify the scale setting from 25 to 400 4 Press Adjusting copy quality 1 Load the original document 2 From the home screen navigate to Copy More Options Quality 3 Set the ...

Page 58: ...ginal document 2 From the home screen touch Copy More Options Separator Sheets Note Collate must be set to On for the separator sheets to be placed between copies If Collate is set to Off then the separator sheets are added to the end of the print job 3 Select a separator sheets setting and then touch Accept 4 Press Copying multiple pages on one sheet You can copy multiple pages on one sheet by pr...

Page 59: ...s for making a duplex copy manually Note You cannot make duplex copies on envelopes card stock or photo paper 1 Load the original document faceup into the ADF or facedown on the scanner glass 2 From the home screen touch Copy More Options 2 Sided Copies 3 Select a two sided copying option and then touch Accept If you are copying a one sided document then select 1 Sided to 2 Sided If you are copyin...

Page 60: ... document If you are copying a one sided document then load the next page If you are copying a two sided document then flip the original document and then reload it 6 Remove the paper from the exit bin and then reload the paper to print the other side of the document 1 2 3 7 When prompted to use the current settings touch Yes 8 Press Canceling copy jobs To cancel a copy job press Scanning stops an...

Page 61: ...he original document When using the scanner glass close the scanner cover if possible to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass When the document to be scanned is in place with the settings you want press to start scanning Scanning to a loc...

Page 62: ...lete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning a two sided document using the ADF Depending on your printer model the ADF can scan duplex two sided pages in a single pass 1 Load an original document faceup into the ADF 2 Adjust the paper guides 3 From the home screen touch Scan 4 Follow the instructions on the display and then ...

Page 63: ...All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Scan If you want to scan a single photo or multiple photos as a single image then select Single photo If you want to scan multiple photos at once and save them as separate images then select Multiple photos Note Allow at least 1 4 inch of space between photos if you want...

Page 64: ...Load the original document 2 Click or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Scan Document Scanning starts and the scan progress dialog appears 5 When the scan is finished save the document in a word processing application 6 Open the document in the selected application to edit it For Macintosh ...

Page 65: ...ograms or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Scan 5 Select Email photo Email document or Email PDF Note You can select Email document only if an OCR application is stored on your computer Scanning starts and the scan progress dialog appears When the scan is finished a new e mail message is created with the scanned docume...

Page 66: ...o a PDF For Windows users 1 Load an original document 2 Click or Start 3 Click All Programs or Programs and then select the printer program folder from the list 4 Navigate to Printer Home select your printer Scan PDF Scanning starts and the scan progress dialog appears 5 Save the document as a PDF For Macintosh users Notes Use any application such as Image Capture that supports your printer For mo...

Page 67: ...sure you choose an OCR application Use a high resolution How do I scan in black and white Color is the default for all scans To scan in black and white do the following 1 From the home screen of the printer control panel touch Scan 2 Choose a scan destination 3 Select the settings for the scan 4 From the Scan Options screen touch Why am I being asked for a PIN PINs are a security measure used to r...

Page 68: ...and password depending on the e mail address you entered If the e mail domain is not known then the Advanced E mail Setup Wizard appears on the display Enter the necessary information Touch OK or Accept to save each item Changing the e mail settings after setup If you want to change the SMTP server settings 1 From the home screen touch E mail Setup SMTP Setup 2 Touch each item to enter the necessa...

Page 69: ...fault e mail message Creating an e mail contact list Creating an e mail contact list using the printer control panel 1 From the home screen navigate to Address Book 2 Add a contact or an e mail group To add a contact a Touch Add a Contact Add Contact Name b Enter the contact name and then touch OK Add E mail Address c Enter the e mail address of the contact and then touch OK Accept d If you want t...

Page 70: ...d to or change list to import the contact 6 Click OK For Macintosh users 1 From the Finder navigate to Applications select your printer folder 2 Double click Printer Settings 3 Navigate to Contacts tab Individuals tab 4 Click to open the Address Book Note To add contacts you need to import contacts from the Address Book on your Macintosh computer If the contact is not in the Mac Address Book then ...

Page 71: ...onnection Ethernet or wireless at a time Add contacts to your address book When sending an e mail you can just select contacts from your address book instead of typing their e mail addresses repeatedly Use the ADF when scanning two sided pages if your printer supports duplex scanning and the ADF supports the original document size Use the scanner glass when scanning two sided pages if your printer...

Page 72: ...ch time you make a selection 5 To enter additional recipients touch Add Recipient and then enter the e mail address name or group you want to add Touch Accept every time you add a recipient Note You can send an e mail to up to 30 recipients 6 Set the color quality original image size and the other scan options If necessary touch Accept to save each setting 7 If you want to change the default e mai...

Page 73: ...ctrical or cabling connections such as the power supply cord or telephone during a lightning storm Setting up the printer to fax Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax line EXT LINE To connect Connect the cable from the wall jack to the port of the printer Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manual...

Page 74: ...lephone wall jack EXT LINE PHONE LINE To connect 1 Connect the cable from the wall jack to the port of the printer 2 Remove the protective plug from the port of the printer and then connect the answering machine to the port Connected to different wall jacks EXT LINE PHONE LINE Faxing 74 ...

Page 75: ...and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call If you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically Setup 3 Printer is...

Page 76: ...rn off the voice mail service when you are expecting a fax This setting works best if you are using voice mail more often than fax Scenario 2 Digital Subscriber Line DSL EXT LINE A Digital Subscriber Line splits your regular telephone line into two channels voice and Internet Telephone and fax signals travel through the voice channel and Internet signals pass through the other channel This way you...

Page 77: ...ective plug from the port of the printer and then connect the telephone to the port Scenario 3 VoIP telephone service To connect 1 Connect one end of a telephone cable to the port of the printer 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter The port labeled Phone Line 2 or Fax Port is not always active You may need to pay extra to your VoIP...

Page 78: ...that you are using the correct splitter plug an analog telephone into the splitter and then listen for a dial tone Scenario 4 Digital telephone service through a cable provider Setup 1 Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem To connect 1 Connect one end of a telephone cable to the port of the printer 2 Connect the oth...

Page 79: ...e splitter Make sure you use a phone splitter not a line splitter To make sure that you are using the correct splitter plug an analog telephone into the splitter and then listen for a dial tone Setup 2 Printer is connected to a wall jack cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug yo...

Page 80: ...nect a device to an RJ 11 wall jack The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ 11 connectors If you have a different type of connector in your country or region then you may need to use an RJ 11 adapter Connecting the printer to a non RJ 11 wall jack EXT LINE To connect 1 Connect one end of a telephone cable to the port of the printer 2 Con...

Page 81: ...ice to the port of the printer EXT LINE Connecting the printer in countries or regions that use serial connection In some countries or regions you need to plug all devices into the wall jack You cannot plug a telephone or answering machine into the port of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden France Netherlands Switzerland...

Page 82: ...m the wall jack to the port of the printer Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones N F N Faxing 82 ...

Page 83: ...umber which is your telephone number unless you have a dedicated fax telephone line and the time and date on your fax machine when a transmission is made This information appears in the header and footer of the faxes that you send In some countries you cannot send a fax without this information Some fax machines block faxes without sender information so make sure that you enter this information in...

Page 84: ...eports Print confirmation pages or transmission reports These reports let you know if the faxes that you send are sent successfully View the fax history on the screen Print activity logs Activity logs let you view the sent and received fax history of your printer Ringing and Answering Set the printer to receive faxes automatically or manually Turn Auto Answer to On or Off Adjust the ringing volume...

Page 85: ...in make sure that The printer is properly connected to the telephone line The printer is turned on and connected to the computer The printer is not in Sleep mode If the printer is in Sleep mode then press to wake up the printer Using the Fax Setup Wizard in Windows 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Click Printer Home Fax Se...

Page 86: ...r the fax number of the contact and then touch Accept e Touch Accept again f If you want to add another entry then repeat steps a through e 3 To add a fax group a Navigate to Add a Group Add Group Name b Enter a group name and then touch c Touch Add Group Member and then select whether you want to add a contact manually or import a contact Address Book Import a contact from the Address Book Histor...

Page 87: ... To add fax groups click the Groups tab 4 Click to open the Address Book Note To add contacts you need to import contacts from the Address Book on your Macintosh computer If the contact is not in the Mac Address Book then first add the contact to the address book and then import it 5 From the Address Book click and drag the contacts that you want to add to the Contacts list For more information on...

Page 88: ...r control panel 1 Load an original document 2 Touch Fax 3 Send the fax To send a fax to a single recipient a Enter a fax number or touch Address Book or History to import a contact b Touch To send a fax to multiple recipients broadcast fax a Touch Fax to Multiple and then touch Add a Number b Enter a fax number or touch Address Book or History to import a contact Repeat this step until you have en...

Page 89: ...e name and number of the recipient 4 Click Fax Receiving faxes Tips for receiving faxes When receiving faxes Make sure that the printer is on and connected to a working telephone DSL or VoIP line The line is working if you hear a dial tone If you set the printer to receive faxes manually Auto Answer Off then make sure that the ringer volume is not set to Off If you have set the printer to receive ...

Page 90: ...hen the telephone rings and you hear fax tones when you pick up the handset press on the printer or 9 on the telephone attached to the printer Note The default code for answering faxes manually is 9 but for increased security you can change it to a number that only you know You can enter up to 7 characters for your code The valid characters are the digits 0 9 and the characters and Warning Potenti...

Page 91: ... If the printer is in an office setting or in a private branch exchange then this can be a specific number that you need to press so you can make a call outside the office This can also be a country code or an area code that you need to enter if you are sending faxes outside of town This can be very useful if you frequently send faxes to the same country or area When you set the dialing prefix in ...

Page 92: ...he pattern is set incorrectly then the printer rings but it never receives the fax Distinctive Ring is also called Ident a Call Smart Ring Teen Ring RingMaster or IdentaRing 1 From the home screen navigate to Fax Setup Ringing and Answering Ring Pattern 2 Touch the correct ring pattern for the printer and then touch Accept How can I check the dial tone A dial tone lets you know if the telephone li...

Page 93: ...chine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call What settings work best with voice mail service Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company This feature allows you to have multiple telephone numbers o...

Page 94: ...dress Book to import a contact 3 Navigate to More Options Schedule a Fax 4 Enter the time you want to send the fax and then touch Accept 5 Touch to save the scheduled fax The printer sends the fax at the designated time Do not turn off the printer or unplug it from the telephone line before the scheduled time How do I send a fax using a phone calling card 1 From the home screen navigate to Fax Mor...

Page 95: ...reports 1 From the home screen navigate to Fax Setup Reports 2 Select a report printing option Print Job Log Print a log of all the sent and received faxes when the Call Log is enabled Print Call Log Print a log of all calls made to and from the printer when the Job Log is enabled Auto Print Job Log Print the job log automatically when the Job Log is enabled On Request Print the Job Log only upon ...

Page 96: ...king Turn On Off On Accept 2 Add a number to block a Navigate to Block Faxes From Add a Number to Block Add a Name b Enter the contact name and then touch OK c Touch Add a Fax Number d Enter the fax number of the contact and then touch Accept e Touch Accept again You can block up to 50 numbers Blocking faxes from unidentified senders From the home screen navigate to Fax Setup Fax Blocking Block No...

Page 97: ...characters are letters numbers punctuation and symbols found on a keyboard ASCII characters in a WPA passphrase are case sensitive Every device on the wireless network must use the same WPA passphrase WPA security is an option only on infrastructure networks with access points wireless routers and network cards that support WPA Most newer wireless network equipment also offer WPA2 security as an o...

Page 98: ...a WEP key or WPA WPA2 passphrase To find the WPA WPA2 passphrase for the wireless network see the documentation that came with the access point see the Web page associated with the access point or consult your system support person If your access point is using WEP security then the WEP key should be Exactly 10 or 26 hexadecimal characters or Exactly 5 or 13 ASCII characters If your access point i...

Page 99: ...d by default and cannot be changed if the network is configured in infrastructure mode Notes Ad hoc mode may be available in select models or operating systems only If the network is set up in ad hoc mode then select the channel that other devices in the network are using All devices in an ad hoc network must use the same channel to communicate with each other The printer can communicate on only o...

Page 100: ...software CD If the installation dialog does not appear after a minute then launch the CD manually a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Follow the instructions on the computer screen Note Select Wireless connection when prompted to select a connection type For Macintosh u...

Page 101: ...new computer For Macintosh users 1 Close all open applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click the software installer package 4 Select My printer is already set up I am installing it on a new computer 5 Click Continue and then follow the instructions on the computer screen for insta...

Page 102: ...sing a wireless broadband box Some examples of these boxes include LiveBox AliceBox N9UF Box FreeBox and Club Internet Before you begin Make sure your box is wireless enabled and activated to work on a wireless network For more information about configuring the box to work wirelessly see the documentation that came with your box Make sure your box is turned on and that your computer is on and conn...

Page 103: ...hen temporarily disable it to load the printer Web page correctly 4 Click Configuration TCP IP Set static IP address 5 In the Address field type the IP address you want to assign to the printer and then click Submit To verify type the static IP address in the Web browser address field and then press Enter For more information contact your system support person Changing wireless settings after inst...

Page 104: ...king on any other wireless network either ad hoc or infrastructure In Windows Vista or later 1 Click Control Panel Network and Internet Network and Sharing Center 2 Click Set up a connection or network Set up a wireless ad hoc computer to computer network Next 3 Follow the instructions for setting up a wireless ad hoc network As part of the setup a Create a network name or SSID for the network bet...

Page 105: ...Wireless Networks tab Note If the Wireless Networks tab does not appear then your computer has third party software that controls your wireless settings You must use that software to set up the ad hoc wireless network For more information see the documentation for the third party software 6 Select the Use Windows to configure my wireless network settings check box 7 Under Preferred Networks delete...

Page 106: ...h users 1 Access the Airport settings In Mac OS X version 10 5 or later From the Apple menu navigate to System Preferences Network AirPort In Mac OS X version 10 4 or earlier From the Finder navigate to Applications Internet Connect AirPort 2 From the Network Name or Network menu click Create Network 3 Create a name for the ad hoc network and then click OK Note Store the network name and password ...

Page 107: ... Switching between USB Ethernet and wireless connections Windows only You can change the way you access your printer depending on your needs The following procedures assume that you have configured your printer for one type of connection and that the printer drivers are installed on the computer See related topics on troubleshooting specific connection types if you encounter difficulties during co...

Page 108: ...page 109 If the printer is currently set up for wireless 1 Attach a USB cable to the computer and to the printer 2 Wait a moment for Windows to locate the driver and finish setting up the printer 3 Select the USB printer See Selecting the printer on page 109 Note You can continue to use the printer through Ethernet or wireless connection Using the printer over an Ethernet network Select the connec...

Page 109: ...ts one active local connection USB and one active network connection Ethernet or wireless at a time It is not possible to connect the printer to both Ethernet and wireless networks at the same time Using the printer wirelessly Select the connection type that describes how you currently access your printer If the printer is currently set up locally using USB connection 1 Close all open applications...

Page 110: ...the computer and to the printer 2 Add the printer See Adding the printer on page 111 3 A second print queue will be created Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection Using the printer over an Ethernet network Select the connection type that describes how you currently access your printer If the printer is currently set up for wi...

Page 111: ...ctions on enabling File and Print Sharing b Install the printer software on all computers that will print to the printer 2 Identify the printer a On the computer that is attached to the printer open the printers folder 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK b Right click the name of your printer c Click Sharing or ...

Page 112: ... on the computer screen Note Windows users should see the Windows documentation for information on adding a network printer connected to a Macintosh computer Installing the printer on an Ethernet network Information you will need to set up the printer on an Ethernet network To configure your printer for an Ethernet network organize the following information before you begin Note If your network au...

Page 113: ...g does not appear after a minute then click the CD icon on the desktop 3 Double click the software installer package 4 Follow the instructions on the computer screen Note Select Ethernet connection when prompted to select a connection type Configuring security Simple wireless networks require WEP keys or a WPA WPA2 passphrase or may not have any security at all More advanced wireless network secur...

Page 114: ...than one authentication mechanism 1 From the Configure 802 1X Authentication dialog type the user name and password for the authentication server 2 Confirm the password and then check the selected authentication mechanism If you have selected Do this EAP MD5 LEAP or MSCHAPv2 Proceed to the next step PEAP or EAP TTLS Click Install CA Certificate and then type the path to the CA certificate or click...

Page 115: ...ame with the access point or contact your system support person Where do I find my WEP key or WPA WPA2 passphrase Contact your system support person The person who set up your network usually keeps the WEP key or WPA WPA2 passphrase If your wireless network was set up by your Internet Service Provider ISP then you might find the information in the documentation they provided See the documentation ...

Page 116: ...uter to see if a program was installed with your wireless network adapter Many network adapters provide a software application that allows you to view the wireless settings of your computer including your SSID If you are unable to locate your SSID using either of these methods then contact your system support person What is a network A network is a collection of devices such as computers printers ...

Page 117: ...ccess point settings The WEP key or WPA WPA2 passphrase allows printers and computers to join your wireless network 3 Look for the WEP key or WPA WPA2 passphrase How are home networks configured For desktop computers laptops and printers to communicate with each other over a network they must be connected by cables and or have wireless network adapters built in or installed in them There are many ...

Page 118: ...nnect to the network using a wireless access point or wireless router The wireless access point connects the network to the Internet through a DSL or cable modem Internet Scenario 3 Wireless network with no Internet access Computers and printers connect to the network using a wireless access point The network has no connection to the Internet Networking 118 ...

Page 119: ...s possible to connect computer peripherals such as mouse devices keyboards digital cameras printers personal media players flash drives and external hard drives For many of those devices USB has become the standard connection method Why do I need an installation cable When setting up the printer on your wireless network the printer will need to temporarily connect to a computer using the installat...

Page 120: ...ch marked with Note Do not connect the USB cable until prompted to do 1 If the USB port at the back of the printer is covered by a sticker then make sure to remove it 2 Firmly plug the square end of the USB cable into the back of the printer Networking 120 ...

Page 121: ...astructure Ad hoc Characteristics Communication Through an access point Directly between devices Security More security options WEP or no security Range Determined by the range and number of access points Restricted to the range of individual devices on the network Speed Usually faster Usually slower Requirements for all devices Unique IP address for each device Yes Yes Mode set to Infrastructure ...

Page 122: ... access point and the printer To determine if the printer is receiving a strong signal from the access point print a network setup page The Quality field indicates the relative strength of the wireless signal the printer is receiving Drops in signal strength can be intermittent however and although the signal quality appears high it may drop during certain conditions If you think signal strength i...

Page 123: ...n the wireless signal is able to pass through an object it is slightly weakened If it passes through too many objects then it can be significantly weakened All objects absorb part of the wireless signal when it passes through them and certain types of objects absorb enough to cause communications problems Place your access point as high in the room as possible to avoid signal absorption How can I ...

Page 124: ...me menu 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displayed in the Network menu 2 Write down the SSID For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and continue to step 2 If you...

Page 125: ...B While it is possible to change the MAC address of a network device it is not common practice to do so For this reason MAC addresses are considered permanent IP addresses are easily changed so MAC addresses are a more reliable method of identifying a specific device on a network Routers with security capabilities may allow filtering of MAC addresses on networks This allows a managed list of devic...

Page 126: ...ring If MAC filtering is enabled in your access point and you want to add a printer to your network then the MAC address of the printer must be included in the MAC filter list If you are using an AirPort base station then the MAC address may be referred to as AirPort ID and MAC address filtering may be accessed through MAC Address Access Control What is an IP address An IP address is a unique numb...

Page 127: ...sers 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK 4 Type ipconfig and then press Enter The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 For Macintosh users 1 From the Apple menu navigate to About This Mac More Info 2 From the Contents pane choose Network 3 If you are connected over a wireless ...

Page 128: ... on the same wireless network You want the Wireless Setup Utility to automatically detect the network for you You want to connect your printer to the wireless network using Wi Fi Protected Setup WPS Use Advanced setup if The printer and the installing computer are not on the same wireless network or if the computer does not have wireless access The wireless network requires certificates Enterprise...

Page 129: ...d Creating and customizing printer solutions Before you begin make sure Your printer and computer are each connected to the Internet through an Ethernet or wireless connection Your printer is turned on 1 Go to the SmartSolutions Web site at http smartsolutions lexmark com 2 Select the solutions you want to add to your printer 3 Sign in or create an account 4 Click Configure my SmartSolutions 5 Use...

Page 130: ...n a Web browser b Type smartsolutions lexmark com in the address bar and then press Enter 2 From the SmartSolutions Web site log in or create an account 3 Add your printer 4 Use the Web site to create customize and download solutions to your printer For more information see the SmartSolutions User s Guide on the Web site Using SmartSolutions 130 ...

Page 131: ...ing the printer software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Maintenance tab Check ink levels For Macintosh users In Mac OS X version 10 6 1 From the Apple menu navigate to System Preferences Print Fax select your printer 2 Click Options Supplies or Print Queue 3 ...

Page 132: ... you must replace the ink cartridges before you can clean the printhead nozzles 1 From the home screen navigate to More Options 2 Touch Clean Printhead or Deep Clean Printhead A cleaning page prints Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet CAUTION SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of...

Page 133: ... cables from the printer before proceeding 2 Wipe the touch screen with the cloth that came with your printer or with another clean dry lint free cloth Warning Potential Damage Do not use liquids household cleaners or detergents as they may damage the touch screen Moving the printer to another location When moving the printer and optional tray to another location follow these precautions Make sure...

Page 134: ... not solve your problem Visit our Web site at http support lexmark com to find the following Knowledgebase articles with the latest information and troubleshooting for your printer Live online technical support Contact numbers for telephone technical support Setup troubleshooting Incorrect language appears on the display on page 134 Software did not install on page 135 Print job does not print or ...

Page 135: ...l If you encountered problems while installing or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job then try uninstalling and reinstalling the software Before you reinstall the software do the following MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLIN...

Page 136: ...ter SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note This solution applies to Macintosh users only 1 With a document open choose File Print 2 From the printer pop up menu choose your printer and then click Print If your printer does not appear in the Printer list then choose Add Printer From the list of printers in the Default tab select your printer and then click Add I...

Page 137: ...ive port REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges If the Before you troubleshoot checklist does not solve the problem then try one or more of the following REPLACE THE INK CARTRIDGES For more information see Replacing ink cartridges on page 14 Note Make sure that the cartridges click firmly into their...

Page 138: ...he power cord from the power supply 3 After one minute reconnect the power cord into the power supply and then plug the power cord into the wall outlet 4 Turn on the printer Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print then the computer and printer may not be communicating RESTART THE COMPUTER AND TRY AGAIN...

Page 139: ...Load a plain and unmarked A4 or letter size paper The printer will read any markings on used paper which could cause the alignment error message to reappear 3 Close the printer 4 Touch OK or press to retry depending on your printer model Press to clear the message Cannot Collate Job Try one or more of the following Touch Continue to print the pages that were saved in the printer memory and then co...

Page 140: ...n Error The printer cannot communicate with the requested destination Try one or more of the following Make sure your printer and computer are each connected to the Internet through an Ethernet or wireless connection Make sure your printer is securely connected to the host computer print server or other network access point Touch OK to clear the message Default E mail Message Try one or more of th...

Page 141: ...ore information on your e mail account settings contact your e mail provider or your system support person E mail Transmission Error Try one or more of the following Make sure the printer is connected to an Ethernet or wireless network before sending an e mail The printer supports only one active network connection Ethernet or wireless at a time If necessary make sure the network is connected to t...

Page 142: ... visit the Lexmark Support Web site at http support lexmark com for more information Ink Cartridge Missing Try one or more of the following Install the specified missing cartridge s If a Cartridge Finder widget has been downloaded to your printer then touch Find Ink The Cartridge Finder solution available in the SmartSolutions menu appears Touch OK to clear the message See the User s Guide or visi...

Page 143: ...th Size Paper Try one or more of the following Load the specified paper in the tray Touch Paper Loaded Continue to clear the message and continue printing Press to cancel the current job Load Paper Source with Size Type Paper Try one or more of the following Load the specified paper in the tray Touch Paper Loaded Continue to clear the message and continue printing Press to cancel the current job M...

Page 144: ...essage and continue printing Press to cancel the current job Paper Tray x Detected Try one or more of the following Touch Yes to clear the message Touch Change Settings and then select the paper size and paper type of the media loaded Touch Accept for each selection Paper Tray x Removed Insert the specified paper tray into the printer or touch OK Printer Memory Full The remaining pages will not pr...

Page 145: ...artridge contacts to avoid damage and print quality problems 1 Open the printer and then lift the latch 1 2 2 Remove the printhead 3 Wipe the printhead contacts 1 and nozzles 2 using a clean lint free cloth 1 2 4 Wipe the contacts inside the printhead carrier Troubleshooting 145 ...

Page 146: ...tion first to save ink If the ink levels are too low then you must replace the ink cartridges before you can clean the printhead nozzles See the User s Guide for more information on how to clean the printhead nozzles Proxy Error Try one or more of the following Touch Set Proxy to enter the proxy settings Touch OK to clear the message Replace Ink Cartridge Try one or more of the following Replace t...

Page 147: ... on your printer model Make sure the paper size is correctly set Load paper with the correct size in the tray or on the paper support Check the paper guides and then make sure the paper is properly loaded in the tray or on the paper support Cancel the current print job SmartSolutions Update Failed Try one or more of the following Make sure your printer and computer are each connected to the Intern...

Page 148: ...other network access point Touch OK to clear the message Unrecoverable Scan Error Try one or more of the following Restart your printer Update your printer firmware USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device USB Hub Not Supported Remove the unrecognized USB hub Clearing paper jams Paper jam in the printer on page 148 Paper jam in the duplex u...

Page 149: ...earance cover 1 2 3 Note Squeeze the snaps to lift the jam clearance cover 3 Firmly grasp the paper on both sides and then gently pull it out Note Make sure all paper fragments are removed 4 Reattach the jam clearance cover until it clicks into place 1 2 Troubleshooting 149 ...

Page 150: ...eck the second tray If the paper tray was removed then make sure you do not replace the tray until the jam is cleared 1 Pull the tray completely out of the printer 2 Firmly grasp the paper on both sides and then gently pull it out Note Make sure all paper fragments are removed 3 Insert the tray 4 Touch OK or press depending on your printer model Troubleshooting 150 ...

Page 151: ...nding on your printer model Paper jam in the duplex unit Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Push down the duplex latches and then remove the duplex unit 1 2 2 Firmly grasp the paper and then gently pull it out Note Make sure all paper fragments are removed Troubleshooting 151 ...

Page 152: ...er model Paper jam in the ADF select models only Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams Check the ADF 1 Press the ADF button and then open the ADF cover Scenario 1 Scenario 2 2 1 2 1 Troubleshooting 152 ...

Page 153: ... and then gently pull it out Scenario 1 Scenario 2 Note Make sure all paper fragments are removed 3 Close the ADF cover 4 Touch OK or press depending on your printer model Check under the ADF tray 1 Remove the ADF tray 3 Troubleshooting 153 ...

Page 154: ...ds or skews or if multiple sheets feed or stick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER LOADING Load a smaller amount of paper into the printer Load paper with the print side facedown If you are not sure which side is the printable side see the instructions that came with the paper Check the loading instructions for your paper or sp...

Page 155: ...1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Paper Finishing tab select a borderless setting OK 4 Click Print For Macintosh users 1 With a photo open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Siz...

Page 156: ...EAD NOZZLES Note If these solutions do not remove the streaks or lines on the printed image then contact technical support Print speed is slow If the Before you troubleshoot checklist does not solve the problem then try one or more of the following SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL T...

Page 157: ...memory from your computer CHECK YOUR COMPUTER PERFORMANCE You may need to change how your computer manages resources and processes For more information on improving computer performance see the documentation that came with your operating system Copy and scan troubleshooting Copier or scanner does not respond on page 157 Scanner unit does not close on page 158 Poor copy or scanned image quality on ...

Page 158: ... CORNER Partial copies or scans of documents or photos If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Sca...

Page 159: ... the following MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER E mail troubleshooting Cannot send e mail on page 159 Cannot attach files on page 160 Cannot send e mail CHECK YOUR E MAIL CONFIGURATION SETTINGS Make sure you have correctly completed the e mail setup and successfully configure...

Page 160: ...for a dial tone on the telephone line by plugging an analog telephone into the wall jack DSL filter VoIP device or cable modem where you connected the printer Make sure you plug the telephone into the same port If you do not hear a dial tone then contact your line provider 2 While the printer is connected to the telephone line check for a dial tone by plugging an analog telephone into the port of ...

Page 161: ...PEED OF THE FAX MODEM The modem of the printer can send and receive data up to at 33 600 bps However it is not necessary to set the modem to its fastest transmission capability The speed of the modem of the receiving fax machine must match or be greater than the speed at which you are sending your fax Otherwise your fax will not be received 1 From the home screen navigate to Fax Setup Dialing and ...

Page 162: ...ks up on the correct distinctive ring if you subscribe to a distinctive ring service MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device If you are using a PBX system then make sure that the printer is connected to an analog port on the PBX You may need a digital line converter that converts digital signals into analog signals MAKE SURE TO FREE UP PRINTER MEMO...

Page 163: ...E LINE You need to connect the printer to your telephone line through a standard wall jack a DSL filter a VoIP adapter or a cable modem before you can open the fax software and configure the fax settings Fax error messages on the printer control panel Error Message What it indicates Possible solutions Remote Fax Error The receiving fax machine cannot receive the fax The error on the receiving end ...

Page 164: ... the phone cable to the port on the back of the printer Digital line detected The printer is connected to a digital line The printer is an analog device and must be connected to an analog line To connect the printer to a digital line you must use a digital line converter or a filter For more information see the Setting up the printer to fax section Failed to Connect Phone Line Error Phone Line Not...

Page 165: ...troubleshooting Memory card troubleshooting checklist on page 165 Nothing happens when a memory card is inserted on page 165 Memory card troubleshooting checklist Before you troubleshoot use the following checklist to solve most memory card problems Make sure that the memory card you are using can be used in the printer Make sure the memory card is not damaged Make sure memory card contains suppor...

Page 166: ...in to the printer and to the network hub or wall connection Wireless Networking Make sure The SSID is correct Print a network setup page from the printer to check the network settings Your WEP key or WPA passphrase is correct if your network is secure Log in to the wireless access point wireless router and check the security settings If you are not sure if your security information is correct run ...

Page 167: ...B devices Try disconnecting one of your other USB devices If the USB port on the computer is not working then try using the other USB ports on the computer MAKE SURE THE USB CABLE IS WORKING Try using a different USB cable If you are using a cable longer than 10 feet then try using a shorter cable Note USB hubs extension cables port replicators and docking stations may cause connection issues Try ...

Page 168: ...an interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly then a firewall could be the problem If there is a firewall other than the Windows firewall on the computer try one or more of the following Update the firewall using the most recent update available from the manufacturer Refer to th...

Page 169: ...ninstalling and reinstalling the software Before you reinstall the software check the troubleshooting checklist and then do the following TURN THE ACCESS POINT WIRELESS ROUTER OFF AND THEN BACK ON Wait one minute for the printer and computer to reestablish the connection This can sometimes refresh network connections and resolve connectivity issues DISCONNECT FROM VPN SESSION When you are connecte...

Page 170: ... access point is not positioned too closely to these devices MOVE THE COMPUTER AND OR PRINTER CLOSER TO THE ACCESS POINT The range of your wireless network depends on many factors including the abilities of your access point and network adapters If you are having trouble printing then try placing the computer and printer no more than 100 feet apart CHECK THE WIRELESS SIGNAL QUALITY Print a network...

Page 171: ... access point when prompted c Click OK d In the Wireless settings section look for the SSID e Write down the SSID Note Make sure you copy it exactly including any capital letters 2 Obtain the SSID of the network that the printer is connected to a From the printer print a network setup page b In the Wireless section look for SSID 3 Compare the SSID of the computer and SSID of the printer If the SSI...

Page 172: ...r later Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed If you are sure the printer is capable of wireless printing try the following CHECK POWER Make sure the light is on Communication not available message displays when printing wirelessly Try one or more of the following MAKE SURE YOUR COMP...

Page 173: ...ice that does not have a valid IP address the laptop the printer or both 2 Turn on the device s and then check the IP addresses again If the laptop and or printer still does not receive a valid IP address then there is a problem with your wireless network Try the following Make sure your access point wireless router is turned on and is working Remove any objects that could be blocking the signal T...

Page 174: ... 7 Click Apply OK and then try to print again Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working although apparently nothing has changed on your wireless network Many different issues can interrupt network communications and sometimes more than one problem exists at the same time Try one or more of the following DISC...

Page 175: ...red to use the default settings then change the channel setting to use a different distinct channel If you are not sure how to change the channel then see the documentation that came with your access point CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID Many wireless networks use the SSID that the router was originally configured by the manufacturer to use Using the default SSID can cause problems w...

Page 176: ...any Web site of the router manufacturer Check for firmware updates and other advice from the manufacturer See the documentation that came with your wireless router if you are not sure how to reach the manufacturer Web site CHECK FOR WIRELESS NETWORK ADAPTER UPDATES If you are having trouble printing from one particular computer then check the Web site of the manufacturer of the wireless network ad...

Page 177: ...r the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or s...

Page 178: ... there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwee...

Page 179: ...me modes may not apply to your product 1 meter average sound pressure dBA Printing 52 dBA Scanning 47 dBA Copying 52 dBA Ready 16 dBA Values are subject to change See www lexmark com for current values Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encoura...

Page 180: ...o comply with Environmental Protection Agency EPA ENERGY STAR requirements as configured when shipped by Lexmark Temperature information Ambient temperature 15 to 32 C 60 to 90 F Shipping and storage temperature 40 to 60 C 40 to 140 F 1 to 60 C 34 to 140 F Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes ...

Page 181: ... modified between 1 minute and 240 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Off mode If this product has an off mode which still consumes a small amount of power then to completely stop product power consumption disc...

Page 182: ...etermine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact your local telephone company For products ...

Page 183: ...face may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five The modem REN is located on the rear of the equipment on the product labeling Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources This has been i...

Page 184: ...pment associated with this device The associated equipment shall be set to operate within the following limits for compliance to Telecom s specifications There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the b...

Page 185: ...ipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Bud...

Page 186: ...ompris celles risquant d altérer son fonctionnement Cet appareil a été conçu pour fonctionner uniquement avec l antenne fournie L utilisation de toute autre antenne est strictement interdite par la réglementation d Industry Canada En application des réglementations d Industry Canada l utilisation d une antenne de gain supérieur est strictement interdite Pour empêcher toute interférence radio au se...

Page 187: ...on KY 40550 USA The authorized representative is Lexmark International Technology Hungária Kft 8 Lechner Ödön fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product may be used in the countries indicated in the table below AT BE BG CH CY CZ DE DK EE EL ES FI FR HR H...

Page 188: ...titinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas Malti Bil preżenti Lexmark International Inc jiddikjara li dan il prodott huwa konformi mal ħtiġijiet essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid Direttiva 1999 5 KE Nederlands Hierbij verklaart Lexmark International Inc dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere ...

Page 189: ...t proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty service involves the exchange of a product or part the item replaced becomes the property o...

Page 190: ...ill be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if...

Page 191: ...sions as that may be in force from time to time that imply warranties or conditions or impose obligations on Lexmark that cannot be excluded or modified If any such provisions apply then to the extent Lexmark is able Lexmark hereby limits its liability for breach of those provisions to one of the following providing you a replacement copy of the Software Program or reimbursement of the price paid ...

Page 192: ...shrink wrap license or electronic license terms at the time of download Use of the Freeware by you shall be governed entirely by the terms and conditions of such license 6 TRANSFER You may transfer the Software Program to another end user Any transfer must include all software components media printed materials and this License Agreement and you may not retain copies of the Software Program or com...

Page 193: ...including without limitation nuclear chemical or biological weapons proliferation 17 AGREEMENT TO CONTRACT ELECTRONICALLY You and Lexmark agree to form this License Agreement electronically This means that when you click the Agree or Yes button on this page or use this product you acknowledge your agreement to these License Agreement terms and conditions and that you are doing so with the intent t...

Page 194: ...ology by Adobe Systems Incorporated This Product contains Adobe Flash player software under license from Adobe Systems Incorporated Copyright 1995 2007 Adobe Macromedia Software LLC All rights reserved Adobe Reader and Flash are trademarks of Adobe Systems Incorporated Notices 194 ...

Page 195: ...cannot attach files 160 Cannot Collate Job 139 cannot delete documents from print queue 138 cannot print over wireless network 169 cannot print through USB 138 cannot receive faxes 162 cannot run fax software 163 cannot scan to computer over a network 159 cannot send e mail 159 cannot send faxes 161 cartridges ink ordering 13 using genuine Lexmark 13 certificate request 114 Change Paper Source to ...

Page 196: ... faxing using the computer 88 faxing using the control panel 88 loading into the Automatic Document Feeder ADF 37 loading on scanner glass 37 printing 39 scanning for editing 64 scanning to e mail 72 scanning using the touch screen 61 62 downloading PCL drivers 26 downloading PS drivers 26 downloading Universal Print Driver 26 drivers downloading 26 DSL filter 76 duplex copying automatic 59 copyin...

Page 197: ...y 90 rings 92 scheduling 94 sending a broadcast fax immediately 88 sending using the printer control panel 88 setting sender information 83 setup 90 tips receiving 89 tips sending 88 two sided 95 using the computer 88 faxing tips receiving faxes automatically 89 FCC notices 178 182 185 file types supported 46 finding information 8 MAC address 125 print queue 51 publications 8 Web site 8 finding IP...

Page 198: ...PA passphrase 115 M MAC address 125 finding 125 MAC address filtering 125 Macintosh installing printer on wireless network 100 USB 109 wireless 109 Macintosh printer software using 24 maximum sending speed setting 84 memory card copying photos to or from a flash drive 46 inserting 45 printing documents from 42 scanning to 62 supported types 46 memory card cannot be inserted 165 memory card slot lo...

Page 199: ...of page 155 slow print speed 156 streaks or lines on printed image 156 printer adding to SmartSolutions 129 moving 133 sharing 111 sharing in Windows 111 using to copy files from one memory device to another 46 printer control panel buttons and icons 17 cleaning 133 location 11 printer does not print wireless 168 printer does not respond 138 printer memory fax 96 Printer Memory Full 144 printer me...

Page 200: ...ver Open 147 Scanner Disabled 147 scanner glass cleaning 133 scanner unit location 11 scanner unit does not close 158 scanning creating a PDF from scan 66 documents for editing 64 documents for e mailing 65 duplex 62 in black and white 67 photos for editing 63 tips 61 to a flash drive 62 to a local computer 61 to a memory card 62 to a network 62 to a network computer 62 two sided document 62 using...

Page 201: ...nter problems 134 wireless network 166 troubleshooting copy scanner unit does not close 158 troubleshooting copy and scan cannot scan to computer over a network 159 copier or scanner does not respond 157 partial document or photo scans 158 poor scanned image quality 158 scan not successful 158 scanning takes too long or freezes the computer 159 troubleshooting e mail cannot attach files 160 cannot...

Page 202: ...r Windows 113 wireless 125 Macintosh 109 printer does not print 168 troubleshooting 168 wireless network adding a printer to existing ad hoc network 106 advanced setup 99 common home configurations 117 creating an ad hoc network using Macintosh 104 creating an ad hoc network using Windows 104 information needed for setting up wireless printing 98 installing printer on Macintosh 100 installing prin...

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