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Lenovo tihnkserver rd330 Hardware Maintenance Manual Download Page 182

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• User guides and manuals

• Knowledge base and frequently asked questions

Help and service

This topic contains information about obtaining help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

• Check all cables to ensure that they are connected.

• Check the power switches to ensure that the system and optional devices are turned on.

• Use the troubleshooting information in your system documentation on the documentation DVD that

comes with your product.

• Check for the updated information, new device drivers, and hints and tips on the Lenovo Support Web

site at:
http://www.lenovo.com/support

If possible, be at your product when you call. Have the following information available:

• Machine type and model

• Serial numbers of your Lenovo hardware products

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.

The following services are available during the warranty period:

•

Problem determination

- Trained service personnel are available to assist you with determining a

hardware problem and deciding what action is necessary to fix the problem.

•

Hardware repair

- If the problem is caused by hardware under warranty, trained service personnel are

available to provide the applicable level of service.

•

Engineering Change management

- There might be changes that are required after a product has

been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.

The warranty does not cover the following:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of the Unified Extensible Firmware Interface (UEFI) BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs

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Summary of Contents for tihnkserver rd330

Page 1: ...ThinkServer RD330 Hardware Maintenance Manual Machine Types 3072 3073 3074 4302 4304 and 4305 ...

Page 2: ...r product Safety information on page iii Appendix A Notices on page 171 Sixth Edition March 2015 Copyright Lenovo 2012 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...up Utility program interface 48 Setting the system date and time 50 Using passwords 51 Selecting a startup device 52 Configuring the TPM function 52 Setting the mode of the Ethernet connector 0 53 Exiting the Setup Utility program 53 Updating or recovering the BIOS 53 Using the ThinkServer EasyStartup program 55 Features of the ThinkServer EasyStartup program 56 Starting the ThinkServer EasyStartu...

Page 4: ...r 7 Troubleshooting and diagnostics 161 Troubleshooting procedure 161 Viewing the status and diagnostic LEDs 161 Using a diagnostic program 162 Viewing the system event log 162 Basic troubleshooting tables 162 ThinkServer EasyStartup program problems 162 Optical drive problems 163 Hard disk drive problems 164 Memory module problems 165 Keyboard mouse and USB device problems 166 Chapter 8 Getting i...

Page 5: ...n käyttöä Avant d utiliser le produit veillez à bien lire et comprendre les instructions de sécurité multilingues figurant sur le DVD de documentation fourni avec le produit Πριν χρησιμοποιήσετε το προϊόν βεβαιωθείτε ότι έχετε διαβάσει και κατανοήσει τις οδηγίες ασφάλειας οι οποίες είναι διαθέσιμες σε διάφορες γλώσσες στο DVD τεκμηρίωσης που συνοδεύει το προϊόν Vor Verwendung des Produkts sollten ...

Page 6: ...tacijo ki ste ga prejeli skupaj z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna på dokumentations DVD skivan som följer med produkten innan du börjar använda produkten 使用本產品之前請務必閱讀並瞭解產品隨附的文件 DVD 上的多國語言版本安全資訊 Bu ürünü kullanm...

Page 7: ... configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON 1 Turn everything OFF 2 First remove power cords from outlet...

Page 8: ...A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switc...

Page 9: ...s will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statem...

Page 10: ...s extended on the rails Statement 14 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits You must install the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device mi...

Page 11: ... V direct current The branch circuit overcurrent protection must be rated in accordance with local electrical code requirements Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUT...

Page 12: ... or a bulging capacitor Mechanical hazards such as loose or missing hardware To determine whether there are any potentially unsafe conditions use the following checklist at the beginning of every service task Begin the checks with the power off and the power cords disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the server Disconnect the power cords...

Page 13: ...rements Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Copyright Lenovo 2012 2015 xi ...

Page 14: ...xii ThinkServer RD330 Hardware Maintenance Manual ...

Page 15: ...ety information on page iii For information about major component locations and CRU identification see Server components on page 23 For information about installing removing or replacing major FRUs see Chapter 6 Installing removing or replacing hardware on page 69 For a complete listing of FRU information such as FRU part numbers and supported server models go to http www lenovo com serviceparts l...

Page 16: ... http www adobe com To start the documentation DVD insert the DVD into the optical drive The DVD is AutoPlay enabled and starts automatically in most Microsoft Windows environments If the DVD fails to start or if you are using a Linux operating system open the launch htm file located in the root directory of the DVD Note Lenovo maintains pages on the World Wide Web where you can get the latest tec...

Page 17: ...Redundant Array of Independent Disks RAID and how to use the utility programs to configure monitor and maintain your server RAID and related devices This document is in English only Note Refer to this document for hardware RAID information if you have a required RAID card installed in the server See Installing or removing the RAID card on page 87 For information about the ThinkServer RAID 300 also...

Page 18: ...4 ThinkServer RD330 Hardware Maintenance Manual ...

Page 19: ... Installation Instructions that comes with your server 4 Connect the Ethernet cable and power cords to the server See Rear view of the server on page 21 to locate the connectors 5 Turn on the server to verify operation See Turning on the server on page 45 6 Review the Unified Extensible Firmware Interface UEFI settings and customize as needed See Using the Setup Utility program on page 47 7 Config...

Page 20: ...6 ThinkServer RD330 Hardware Maintenance Manual ...

Page 21: ...DVD and software media Note Depending on the model your server might look slightly different from the illustration in this topic ID CPU Mem PSU Figure 1 Server package 1 Server 2 Material box including power cords printed documentation a documentation DVD and software media 3 Rail kit Features This topic provides general information about the server features for various models Depending on your sp...

Page 22: ... internal drives supported by your server vary by model Hard disk drive Up to four 3 5 inch hot swap Serial Advanced Technology Attachment SATA or Serial Attached SCSI SAS hard disk drives SCSI is the acronym for Small Computer System Interface Up to six 2 5 inch hot swap SAS hard disk drives or SATA solid state drives Note The term 2 5 inch hot swap hard disk drives or 2 5 inch hard disk drives h...

Page 23: ...after referred to as RAS are three important server design features The RAS features help you to ensure the integrity of the data stored on the server the availability of the server when you need it and the ease with which you can diagnose and correct problems Your server has the following RAS features Security features Administrator password and user password to help protect unauthorized access t...

Page 24: ... an operating system or deploy executable images from a remote server by using a network interface The operation can be done independently of local data storage devices such as hard disk drives or operating systems Redundant Array of Independent Disks RAID Your server supports ThinkServer RAID 300 and advanced SATA SAS hardware RAID configurations if you have a required RAID card installed For det...

Page 25: ...Storage without package 8 to 80 non condensing Storage with package 8 to 90 non condensing Electrical input Universal input Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software This topic provides information about the software programs that you can use to set up use and maintain the se...

Page 26: ...nformation see Configuring RAID on page 58 Remote management software The integrated TMM provides basic remote management features for the server The add on TMM Premium option provides advanced remote management features for the server For detailed information about the remote management software and server remote management refer to the ThinkServer Management Module User Guide which is available ...

Page 27: ...Smart Grid Technology program refer to the help system for the program Diagnostic programs The following diagnostic programs are available for you to diagnose server problems ThinkServer Diagnostic Tool ThinkServer System Profile Collection Tool For more information see Using a diagnostic program on page 162 Locations This topic provides information to help you locate your server components Machin...

Page 28: ...lustrations in this topic ID CP U Me m PS U MT M XXXX XXX S N XXXXXXX Figure 2 Label on server models with 3 5 inch hard disk drives PS U Me m CP U ID MT M XXXX XXX S N XXXXXXX Figure 3 Label on server models with 2 5 inch hard disk drives Front view of the server This topic provides information to help you locate the parts on the front of the server The front view of the server varies by model Th...

Page 29: ...tors and status LEDs on the front panel see Front panel on page 17 2 Intelligent Diagnostics Module For more information see Intelligent Diagnostics Module on page 19 3 Pull out information card The machine type model and serial number label of the server is attached on the pull out information card See Machine type model and serial number label on page 13 4 Slim optical drive Some server models c...

Page 30: ...n shows the front view of server models with 2 5 inch hard disk drives ID 6 CPU Mem PSU Figure 6 Front view of server models with 2 5 inch hard disk drives 1 Front panel 5 2 5 inch hard disk drive area 2 Pull out information card 6 Slim optical drive available in some models 3 Intelligent Diagnostics Module 7 Left rack handle 4 Right rack handle 1 Front panel For detailed information about the con...

Page 31: ...ver 5 2 5 inch hard disk drive area The EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed hard disk drives in your server varies by model The vacant hard disk drive bays are occupied by dummy hard disk drive trays The hard disk drive bay numbers are marked on the top edge of the front bezel 4 5 0 1 2 3 0 1 2 3 4 5 Figure ...

Page 32: ...it off from the operating system See Chapter 4 Turning on and turning off the server on page 45 The power status LED helps you to determine the current power status Power status LED Color Description On Green The server is on Off None The server is off Blinking Green The server is in ACPI S1 mode which also is known as Power On Suspend POS mode In this mode the microprocessor is not working while ...

Page 33: ...t USB connector 1 7 Front USB connector 2 Used to attach a USB compatible device such as a USB keyboard mouse scanner or printer If you have more than six USB devices you can purchase a USB hub which you can use to connect additional USB devices 8 Front VGA DB 15 connector Used to attach a VGA compatible video device such as a VGA monitor Intelligent Diagnostics Module This topic provides informat...

Page 34: ...When the status LED is lit in green it indicates that the power supply is working correctly When the status LED is lit in amber it indicates that the power supply is likely to fail or has failed 2 Ambient temperature limit LED When this LED is lit in amber it indicates that the ambient temperature is below 7 C 44 6 F or over 40 C 104 F which is not proper for server operation 3 System fan error LE...

Page 35: ...nectors 4 1 Hot swap redundant power supply 2 available in some models 2 Hot swap redundant power supply 1 The hot swap redundant power supplies help you avoid significant interruption to the operation of the system when a power supply fails You can purchase a hot swap redundant power supply option directly from Lenovo and install the power supply to provide power redundancy without turning off th...

Page 36: ...ps network connectivity However teaming with other Ethernet connectors is not supported if the management Ethernet connector is used as an ordinary Ethernet connector For detailed information about setting the mode of the Ethernet connector for system management see Setting the mode of the Ethernet connector 0 on page 53 Figure 11 Ethernet status LEDs Ethernet status LED Color Status Description A...

Page 37: ...e the components of your server For more information about major components see the related topics in Locations on page 13 To remove the server cover and the cooling shroud and gain access to the inside of the server see Removing the server cover on page 71 and Removing and reinstalling the cooling shroud on page 75 The chassis configuration varies by model The following illustrations show the two...

Page 38: ...in some models 13 Intelligent Diagnostics Module 4 Riser card assembly 2 14 Front panel 5 One or two hot swap redundant power supplies 15 Left rack handle 6 CPU2 DIMMs vary by model 16 System fans 7 Heat sinks vary by model 17 CPU1 DIMMs vary by model 8 Backplane for 3 5 inch hard disk drives 18 System board 9 Right rack handle 19 System board battery 10 Slim optical drive available in some models...

Page 39: ... battery 10 Slim optical drive available in some models 20 PCI Express card available in some models CRUs are parts that can be upgraded or replaced by the customer If a CRU is determined to be defective during the warranty period a replacement CRU will be provided to the customer Customers are responsible for installing the self service CRUs for this product Customers also can install optional se...

Page 40: ...e backplane No Yes Hot swap redundant power supply Yes No Memory module Yes No Microprocessor No Yes Optical drive available in some models Yes No Peripheral Component Interconnect PCI card Yes No Rack handles Yes No Riser card assembly Yes No System board No No System board battery Yes No System fan Yes No ThinkServer Management Module Premium available as an option Yes No ThinkServer RAID 500 Up...

Page 41: ...w array Blinking green Blinking slowly about one flash per second amber The hard disk drive is being rebuilt RAID card This topic provides information to help you locate the connectors on a RAID card if you have one installed on the riser card assembly 2 Some server models come with a RAID card to provide advanced SATA SAS hardware RAID functions to the server For more information refer to Install...

Page 42: ...rt 0 Used to connect a mini SAS signal cable See Mini SAS to mini SAS signal cable connections on page 31 2 Port 1 Used to connect a mini SAS signal cable See Mini SAS to mini SAS signal cable connections on page 31 3 ThinkServer RAID 500 Upgrade Key for Advanced RAID connector Used to connect a ThinkServer RAID 500 Upgrade Key for Advanced RAID See Installing or removing the ThinkServer RAID 500 ...

Page 43: ...kServer RAID 700 Battery connector Used to connect a ThinkServer RAID 700 Battery See Installing or removing the ThinkServer RAID 700 Battery on page 95 Hot swap hard disk drive backplane Your server comes with one of the following hot swap hard disk drive bay and backplane configurations Up to four 3 5 inch hot swap SATA or SAS hard disk drives with one backplane Up to six 2 5 inch hot swap SAS h...

Page 44: ...SAS ports 0 3 2 Optical drive power connector 1 8 pin power connector Used to connect a power cable to provide power to the backplane 2 Optical drive power connector Used to connect the power cable for the slim optical drive if the server has one installed 3 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive 0 ...

Page 45: ... 1 8 pin power connector Used to connect a power cable to provide power to the backplane 2 Mini SAS ports 4 5 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive 4 to hard disk drive 5 3 Mini SAS ports 0 3 Used to connect the mini SAS connector on one end of a mini SAS to mini SAS signal cable to support the hard disk drive 0 to h...

Page 46: ...backplane If your server has a supported RAID card installed you can connect cables from the RAID card to the backplane to support up to six hard disk drives In this case you can configure RAID for the hard disk drives using the advanced hardware RAID functions Note The option kit for the RAID card is designed for different types of servers and might contain additional cables that are not required...

Page 47: ...he cable to the ports 7 4 on the RAID card Then connect the mini SAS connector 2 on the other end of the cable to the mini SAS ports 4 5 on the backplane Refer to the following topics for information about the connector locations Hot swap hard disk drive backplane on page 29 RAID card on page 27 System board components on page 33 System board components The following illustration shows the compone...

Page 48: ... 1 Front panel connector Used to connect the front panel cable 2 Internal USB connector 1 Used to connect the front panel USB cable 3 Internal USB connector 2 Reserved for the manufacturer 4 Intelligent Diagnostics Module connector Used to connect the cable of the Intelligent Diagnostics Module 5 Front VGA connector Used to connect the cable of the front VGA connector on the front panel of the ser...

Page 49: ...ThinkServer Trusted Platform Module TPM which is a security chip to enhance server security See Installing or removing the ThinkServer Trusted Platform Module on page 105 15 iButton socket Your server supports ThinkServer RAID 300 which includes onboard SAS software RAID levels 0 1 and 10 You also can activate onboard SAS software RAID 5 by installing a ThinkServer RAID 300 Upgrade Key for Advance...

Page 50: ...board and a heat sink is installed above the microprocessor to provide cooling If the server has only one microprocessor the microprocessor socket 2 is protected by a microprocessor socket cover System board jumpers and switches This topic provides information about the jumpers and switches on the system board A jumper is a short length of conductor used to set up or adjust printed circuit boards ...

Page 51: ...The following illustration shows a jumper in the default setting position pin 1 and pin 2 This is the correct position for normal operation Figure 23 Default jumper setting Chapter 3 Product overview 37 ...

Page 52: ...emiconductor jumper 3 Switches 2 ThinkServer Management Module Enable Disable jumper Attention To set the jumpers or move switches you need to remove the server cover to access the system board Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 1 Clear CMOS jumper Used to clear CMOS and recover your server to the ...

Page 53: ...on pin 1 and pin 2 7 Reinstall any parts and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 155 8 Connect the server to an ac power source and wait about 30 seconds Then turn on the server The BIOS recovers to the factory default settings 2 ThinkServer Management Module Enable Disable jumper When the ThinkServer Management Module Enable Disable ju...

Page 54: ...4 Reserved for the manufacturer 1 BIOS recovery switch Used to recover the BIOS if the power to your server is interrupted while the BIOS is being updated and your server cannot start correctly To recover the BIOS see Recovering from a BIOS update failure on page 54 2 Clear password switch Used to erase forgotten passwords such as the BIOS passwords 40 ThinkServer RD330 Hardware Maintenance Manual...

Page 55: ... want to update the ME ensure that your BIOS version contains the required parameters To update the ME do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack ca...

Page 56: ...ect you to the source of the error The following illustration shows the ThinkServer Management Module status LED and system fan error LEDs on the system board Figure 26 System board LEDs 1 ThinkServer Management Module status LED 5 System fan 3 error LED 2 System fan 7 error LED 6 System fan 2 error LED 3 System fan 6 error LED 7 System fan 1 error LED 4 System fan 5 error LED 1 ThinkServer Manage...

Page 57: ...ates that the corresponding system fan is operating slowly or has failed To solve the problem you might need to reinstall or replace the system fan See Replacing a system fan on page 141 If it is a system board problem contact the Lenovo Customer Support Center Chapter 3 Product overview 43 ...

Page 58: ...44 ThinkServer RD330 Hardware Maintenance Manual ...

Page 59: ...r supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source The server can be turned off in one of the following ways Turn off the server from the operating system if your operating system supports this feature After an o...

Page 60: ...c power source the server also can respond to a remote request to turn on the server To remove all power from the server you must disconnect the server from the ac power source For information about your specific operating system refer to the related documentation or help system for the operating system 46 ThinkServer RD330 Hardware Maintenance Manual ...

Page 61: ...wait for several seconds and the Setup Utility program opens If you have set a password you need to type the correct password to enter the Setup Utility program For password information see Using passwords on page 51 Viewing information in the Setup Utility program The Setup Utility program menu lists various items about the system configuration Select a desired item to view information or change ...

Page 62: ...consists of the following menus Main menu on page 48 Advanced menu on page 48 Security menu on page 49 Server Management menu on page 49 Boot Options menu on page 50 Boot Manager menu on page 50 Save Exit menu on page 50 Lenovo provides the BIOS update utility on the Lenovo Support Web site You can download the BIOS update utility to update the BIOS if the newer BIOS version specifically solves a ...

Page 63: ...4 PXE and UEFI Ipv6 PXE configuration parameters Security menu You can set passwords and configure the TPM function on the Security menu in the Setup Utility program For each menu item press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard Some items are displayed on the menu only if the server supports the co...

Page 64: ... the server and select a temporary startup device from the boot device selection window See Selecting a startup device on page 52 Save Exit menu After you finish viewing or changing settings in the Setup Utility program you can choose a desired action from the Save Exit menu to save changes discard changes or load default values and exit the program Press Enter to select the item on the Save Exit ...

Page 65: ...th the administrator password and user password are set you can type either password to use the server However you must use your administrator password to change any configuration settings Password considerations For security reasons it is recommended to use a strong password that cannot be easily compromised Notes The Setup Utility program passwords are not case sensitive The server supports Setu...

Page 66: ...boot menu The boot device selection window opens 3 In the boot device selection window use the up and down arrow keys on the keyboard to switch between the selections Press Enter to select the device of your choice Then the server will start up from the selected device To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starti...

Page 67: ...u are on a nested submenu press Esc repeatedly until you reach the main interface Then you can do one of the following to exit the Setup Utility program If you want to save the new settings and exit the Setup Utility program press F10 or select Save Exit Save Changes and Exit Otherwise your changes will not be saved If you do not want to save the new settings select Save Exit Discard Changes and E...

Page 68: ...vious BIOS settings and do not need to reconfigure the settings after updating the BIOS You also can note down your specific BIOS settings before updating the BIOS for an easier reconfiguration in the new BIOS version To update flash the BIOS do the following 1 Go to http www lenovo com drivers and follow the instructions on the Web page to locate the BIOS update package 2 Download the BIOS update...

Page 69: ...your specific needs See Using the Setup Utility program on page 47 Note If you cannot recover the BIOS after using the instructions in this topic the BIOS read only memory ROM might be damaged and you need to replace the system board Contact the Lenovo Customer Support Center Using the ThinkServer EasyStartup program This topic provides instructions on how to use the ThinkServer EasyStartup progra...

Page 70: ...erver EasyStartup program do the following 1 Insert the ThinkServer EasyStartup DVD into an optical drive set the optical drive as the first startup device and start your server from the DVD in the optical drive See Selecting a startup device on page 52 2 Wait for the program to load Then you will be prompted for the following selections The language in which you want to view the program The langu...

Page 71: ...emark statements Compatibility notes This menu provides information about the RAID controllers operating systems and server configurations supported by the version of the program you are using User Guide This menu provides information about the features of the program and instructions on how to use the program Hardware list This menu displays a list of hardware devices detected by the program Conf...

Page 72: ...them especially when you finish installing an operating system without using the ThinkServer EasyStartup DVD and need appropriate device drivers to configure your server Install the required device drivers directly on the server on which you are running the ThinkServer EasyStartup DVD View information about all server models supported by the ThinkServer EasyStartup program and information about th...

Page 73: ... failures and continues to operate as long as at least one drive in the mirrored set is functioning With appropriate operating system support there can be increased read performance and only a minimal write performance reduction RAID 1 requires a minimum number of two hard disk drives RAID 5 block level striping with distributed parity RAID 5 uses disk striping and parity data across all drives di...

Page 74: ...orts hot spare drives Creates a RAID response file that can be used to configure RAID controllers on similarly configured Lenovo servers See Using the ThinkServer EasyStartup program on page 55 and view the user guide from the main interface of the program Some RAID management software also is provided on the ThinkServer EasyStartup DVD to help you manage RAID arrays and RAID controllers in an ope...

Page 75: ...leting a RAID array on page 63 Starting the LSI Software RAID Configuration Utility program This topic provides instructions on how to start the LSI Software RAID Configuration Utility program To start the LSI Software RAID Configuration Utility program do the following 1 Turn on the server 2 During the POST when you see the message Press Ctrl M or Enter to run LSI Software RAID Setup Utility imme...

Page 76: ...ctness of the data on virtual drives that use RAID 1 5 and 10 The following table shows the various menus and items in the LSI Software RAID Configuration Utility program On each menu press the Enter key to show selectable options and select a desired option by using up and down arrow keys or type desired values from the keyboard directly Table 3 LSI Software RAID Configuration Utility program men...

Page 77: ...ear Configuration Select Yes when prompted and follow the instructions on the screen Attention Deleting an existing RAID array erases all data on the array Ensure that you back up all data before deleting the RAID array If the operating system is installed on the RAID array you want to delete you need to reinstall the operating system after deleting the RAID array If you want to delete the existin...

Page 78: ...isk drive as a hot spare drive Rebuilding a physical drive This topic provides instructions on how to rebuild a physical drive using the LSI Software RAID Configuration Utility program when a physical drive in a RAID array fails When a physical drive in a RAID array fails you can rebuild the drive by recreating the data that was stored on the drive before it fails If the drive is not operational i...

Page 79: ...e RAID Configuration Utility program See Starting the LSI Software RAID Configuration Utility program on page 61 2 On the main interface of the program select Check Consistency and follow the instructions on the screen The consistency check rate is the rate at which consistency check operations are run on a system The consistency check rate can be configured between 0 percent and 100 percent At 0 ...

Page 80: ...torage Manager program and the MegaCLI Configuration Utility program to help you manage the RAID array and RAID controller in an operating system environment The installation packages for the MegaRAID Storage Manager program and the MegaCLI Configuration Utility program are on the ThinkServer EasyStartup DVD After you enter the operating system insert the ThinkServer EasyStartup DVD into the optic...

Page 81: ...m do the following Note Before distributing the firmware updates to a server ensure that your server can restart successfully without encountering hardware problems 1 Go to http www lenovo com drivers and follow the instructions on the Web page to locate the Firmware Updater program 2 Download the ISO image for the Firmware Updater program and the installation instructions in a TXT file 3 Use any ...

Page 82: ...68 ThinkServer RD330 Hardware Maintenance Manual ...

Page 83: ...er go to http www lenovo com drivers and follow the instructions on the Web page See Updating the firmware on page 67 for more information Before you install optional hardware devices ensure that the server is working correctly If the server is not working correctly see Chapter 7 Troubleshooting and diagnostics on page 161 to do basic troubleshooting If the problem cannot be solved see Chapter 8 G...

Page 84: ... can cause static electricity to build up around you Always carefully handle the parts and other components such as PCI Express cards memory modules system boards and microprocessors by edges or frame Do not touch solder joints pins or exposed circuitry Do not leave the device where others can handle and possibly damage the device Before you replace a new part touch the static protective package c...

Page 85: ...ile the server is running Operating the server without the air ducts or air baffles might cause the microprocessors to overheat For servers that support up to two microprocessors ensure that the second microprocessor socket always contains a microprocessor or is protected by a microprocessor socket cover Working inside the server with the power on Attention Static electricity that is released to i...

Page 86: ...es and the server Then disconnect all power cords from electrical outlets 2 Disconnect the power cords Input Output I O cables and all other cables that are connected to the server 3 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 4 Press...

Page 87: ...e failing hardware devices If you are handling a server option refer to the appropriate installation or removal instructions in this topic along with the instructions that come with the option Notes Use only parts provided by Lenovo Depending on the model your server might look slightly different from the illustrations in this topic The EMI integrity and cooling of the server are protected by havi...

Page 88: ...r reference Note Depending on the model your server might look slightly different from the illustrations in this topic To remove and reinstall the rack handles do the following 1 On each side of the server remove the screw that secures the rack handle and then remove the rack handle from the chassis ID Mem CPU PSU Figure 29 Removing the rack handles 74 ThinkServer RD330 Hardware Maintenance Manual...

Page 89: ...d Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to remove the cooling shroud Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look sl...

Page 90: ...ponents Reinstalling the cooling shroud Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to reinstall the cooling shroud Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Dependi...

Page 91: ...odule Note The memory modules are extremely sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 70 first and carefully perform the operation Memory module installation rules Your server has 12 memory slots and it has the following features Each slot supports 4 GB 8 GB and 16 GB 1333 MHz double data rate 3 low voltage registered dual inline memory modules ...

Page 92: ...information about the memory modules in your specific server model use the Setup Utility program See Viewing information in the Setup Utility program on page 47 For a list of the supported ThinkServer memory module options go to http www lenovo com thinkserver The following illustration shows the locations of all memory slots on a system board that has two microprocessors also known as CPUs instal...

Page 93: ...mory slots for the same microprocessor all the memory modules run at 1 50 V When memory modules with different frequencies are installed into the memory slots for the same microprocessor all the memory modules run at the lowest frequency It is recommended that you install the low voltage memory modules into the memory slots for the same microprocessor to ensure low power consumption It is recommen...

Page 94: ...s are installed into the memory slots for the same microprocessor all the memory modules run at the lowest frequency It is recommended that you install the low voltage memory modules into the memory slots for the same microprocessor to ensure low power consumption It is recommended that you install the high frequency memory modules into the memory slots for the same microprocessor to ensure high p...

Page 95: ...rver is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 75 5 Locate the memory slots on the system boar...

Page 96: ...9 This topic provides instructions on how to remove a memory module Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note To optimize system performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 77 To remove a mem...

Page 97: ...e Ethernet card If you are installing or removing any other types of supported PCI Express cards the procedure is similar Note The Ethernet card is extremely sensitive to ESD Ensure that you read and understand Handling static sensitive devices on page 70 first and carefully perform the operation Installing the Ethernet card Attention Do not open your server or attempt any repair before reading an...

Page 98: ...e Usually an Ethernet card is installed on the riser card assembly 1 and also can be installed in any PCI Express card slot that supports it See Rear view of the server on page 21 to identify the PCI Express card slots of your server 5 Locate the PCI Express card slot for installing the Ethernet card and then remove the PCI Express card slot bracket from the riser card assembly 1 Store the PCI Exp...

Page 99: ...rnet card If you are using a Windows operating system run the ThinkServer EasyStartup DVD that comes with your server and follow the instructions on the screen to download and install the required Ethernet card driver to the server For more information see Using the ThinkServer EasyStartup program on a Windows operating system on page 58 If you are using a Linux operating system run the ThinkServe...

Page 100: ... an Ethernet card is installed on the riser card assembly 1 and also can be installed in any PCI Express card slot that supports it See Rear view of the server on page 21 to identify the PCI Express card slots of your server 5 Locate the Ethernet card on the riser card assembly 1 Depending on the type of the Ethernet card you might need to disconnect all cables from the Ethernet card Then grasp th...

Page 101: ...ns in this topic Depending on the specific type the RAID card and its bracket might look different from the illustrations in this topic Ensure that you back up your data before installing the RAID card because you might need to reconfigure RAID and reinstall the operating system after installing the RAID card If you want to install any other PCI Express card your server supports to the riser card ...

Page 102: ...g a PCI Express card slot bracket 7 Touch the static protective package that contains the RAID card to any unpainted surface on the outside of the server Then take the RAID card and the low profile bracket out of the package Note Carefully handle the RAID card by its edges 8 Remove the two screws that secure the RAID card and then remove the full height bracket from the RAID card Figure 43 Removin...

Page 103: ...y seated and the low profile bracket also is secured by the riser card assembly 2 Figure 45 Installing the RAID card 11 Connect signal cables to the connectors on the new RAID card and the connectors on the hot swap hard disk drive backplane See Mini SAS to mini SAS signal cable connections on page 31 12 Reinstall the riser card assembly 2 The procedure is similar to that of the riser card assembl...

Page 104: ...he RAID card might look different from the illustration in this topic If you remove the RAID card you will lose the advanced SATA SAS hardware RAID functions Ensure that you back up your data before removing the RAID card because you might need to reconfigure RAID and reinstall the operating system after removing the RAID card To remove the RAID card do the following 1 Remove all media from the dr...

Page 105: ...you are instructed to return the old RAID card follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 155 Then you need to reconfigure RAID for your server See Configuring RAID on page ...

Page 106: ...erver is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 75 5 Locate the ThinkServer RAID 500 Adapter w...

Page 107: ...llation go to Completing the parts replacement on page 155 Then the hardware RAID 5 and RAID 50 levels are available for your server if your server has the required number of hard disk drives installed Refer to the MegaRAID SAS Software User Guide on the documentation DVD that comes with your server for information about how to configure the hardware RAID Removing the TR 500 Key Attention Do not o...

Page 108: ...nnect all cables from the ThinkServer RAID 500 Adapter 6 Remove the riser card assembly 2 The procedure is similar to that of the riser card assembly 1 See Replacing the riser card assembly 1 on page 145 7 Locate the TR 500 Key on the ThinkServer RAID 500 Adapter and then remove it from the ThinkServer RAID 500 Adapter You might need to remove the ThinkServer RAID 500 Adapter first remove the TR 5...

Page 109: ...commended that you replace the TR 700 Battery annually or after 500 recharging cycles whichever comes first Installing the ThinkServer RAID 700 Battery Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to install the TR 700 Battery on a ThinkServer RAID 700 Adapte...

Page 110: ...Battery Figure 49 Installing the TR 700 Battery 10 Reinstall the ThinkServer RAID 700 Adapter with the TR 700 Battery to the riser card assembly 2 See Installing or removing the RAID card on page 87 11 Reconnect cables to the ThinkServer RAID 700 Adapter See Mini SAS to mini SAS signal cable connections on page 31 12 Reinstall the riser card assembly 2 The procedure is similar to that of the riser...

Page 111: ...oud on page 75 5 Locate the ThinkServer RAID 700 Adapter which is installed in the PCI Express card slot on the riser card assembly 2 Then disconnect all cables from the ThinkServer RAID 700 Adapter 6 Remove the riser card assembly 2 The procedure is similar to that of the riser card assembly 1 See Replacing the riser card assembly 1 on page 145 7 Remove the ThinkServer RAID 700 Adapter from the r...

Page 112: ...opic Depending on the model your server might look slightly different from the illustration in this topic To install the TR 300 Key do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remov...

Page 113: ...d assembly 1 on page 145 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 155 Then the onboard SAS software RAID 5 is available for your server if your server has the required number of hard disk drives installed To configure RAID see Configuring RAID on page 58 Removing the TR 300 Key A...

Page 114: ...cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Locate the iButton socket on t...

Page 115: ...ted to return the old TR 300 Key follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 155 As the onboard SAS software RAID 5 is not available without the TR 300 Key you might need to ...

Page 116: ...begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Use any documentation that comes with the TMM Premium and follow those instructions in addition to the instructions in this topic Depending on the model your server might look slightly different from the illustration in this topic To install the TMM Premium do the following ...

Page 117: ...erver Management Module User Guide which is available for download at http www lenovo com ThinkServerUserGuides for more information about server remote management Removing the TMM Premium Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to remove the TMM Premium...

Page 118: ...l outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Locate the TMM Premium on the system board and the...

Page 119: ...is topic Depending on the model your server might look slightly different from the illustration in this topic To install the TPM do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove t...

Page 120: ...155 Then you can configure the TPM function in the Setup Utility program See Configuring the TPM function on page 52 Removing the ThinkServer Trusted Platform Module Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to remove the TPM if the server has one installe...

Page 121: ...net remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Locate the TPM on the system board See System board components on page 33 If there is any PCI Express card installed on the riser card assembly 1 it might block y...

Page 122: ...er piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 155 Installing or replacing a hot swap redundant power supply This topic provides instructions on how to install or replace a hot swap redundant power supply On each hot swap redundant power supply there is a status LED near the power cord connector When the LED is li...

Page 123: ...rt that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Installing a hot swap redundant power supply Attention Do not open your server or attempt any repair before reading and ...

Page 124: ...he shield in the event that you later remove the power supply and need the shield to cover the bay ID Figure 57 Removing the protective shield for the power supply bay 2 Touch the static protective package that contains the new hot swap redundant power supply to any unpainted surface on the outside of the server Then take the new hot swap redundant power supply out of the package 110 ThinkServer R...

Page 125: ...ew hot swap redundant power supply still does not work correctly contact your place of purchase or a service representative for help Replacing a hot swap redundant power supply Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to replace a hot swap redundant power...

Page 126: ...he secured position Then completely slide it out of the chassis ID Figure 59 Removing a hot swap redundant power supply 3 Install a new hot swap redundant power supply to the bay See Installing a hot swap redundant power supply on page 109 4 If you are instructed to return the old hot swap redundant power supply follow all packaging instructions and use any packaging materials that are supplied to...

Page 127: ...nk do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructi...

Page 128: ... the heat sink off the system board 8 Lay aside the old heat sink Touch the static protective package that contains the new heat sink to any unpainted surface on the outside of the server Then take the new heat sink out of the package Notes If you are replacing a heat sink you need to use a cleaning pad that might come with the new heat sink to wipe the thermal grease from the top of the microproc...

Page 129: ...tructed to return the old heat sink follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 155 Installing or replacing the microprocessor This topic provides instructions on h...

Page 130: ...age and core speed Use any documentation that comes with the microprocessor option kit and follow those instructions in addition to the instructions in this topic Your microprocessor socket and socket cover might look slightly different from the illustrations in this topic To install the second microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and...

Page 131: ... open it Ensure that the small handle and the microprocessor retainer are in the fully open position Figure 62 Opening the handle and microprocessor retainer 7 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the server Then remove the new microprocessor from the package Chapter 6 Installing removing or replacing hardware 117 ...

Page 132: ...e microprocessor socket cover Notes Do not remove the socket cover until you install a microprocessor into the socket If you remove the microprocessor install the socket cover or a new microprocessor immediately Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Do not touch the pins on the microprocessor socket and the gold co...

Page 133: ... microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corner 4 of the microprocessor socket Figure 65 Installing the microprocessor Chapter 6 Installing removing or replacing hardware 119 ...

Page 134: ...another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 155 Replacing the microprocessor Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to replace the microprocessor CAUTION The heat si...

Page 135: ...the illustrations in this topic To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and st...

Page 136: ...sition Figure 67 Opening the handle and microprocessor retainer 7 Touch only the edges of the microprocessor and carefully lift it straight up and out of the microprocessor socket Place the old microprocessor on a static protective surface Notes Do not touch the gold contacts on the bottom of the microprocessor Do not drop anything onto the microprocessor socket while it is exposed The socket pins...

Page 137: ... not touch the pins 10 Note the orientation of the new microprocessor Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new micropr...

Page 138: ...ce of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 155 Installing or replacing a hot swap hard disk drive Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to install or replace a hot swap hard d...

Page 139: ... For RAID configuration the hard disk drives must be the same type with the same capacity if they are within a single RAID array For more information see Configuring RAID on page 58 For hard disk drives with different capacities install the hard disk drive by following the order of the hard disk drive bays as well as the order from the lowest capacity to the highest capacity Before you begin print...

Page 140: ... of the hot swap hard disk drive or the dummy tray ID Mem CPU PSU Figure 72 Opening the handle of the hot swap hard disk drive Figure 73 Opening the handle of the dummy hot swap hard disk drive tray 126 ThinkServer RD330 Hardware Maintenance Manual ...

Page 141: ...ive Figure 75 Removing the dummy hot swap hard disk drive tray 4 Touch the static protective package that contains the new hot swap hard disk drive to any unpainted surface on the outside of the server Then take the new hot swap hard disk drive out of the package Note Do not touch the circuit board on the hard disk drive Chapter 6 Installing removing or replacing hardware 127 ...

Page 142: ...e save the removed dummy hard disk drive tray in the event that you later remove the hot swap hard disk drive and need a dummy tray to cover the drive bay If you are replacing a failing hot swap hard disk drive and are instructed to return the failing hot swap hard disk drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To ...

Page 143: ... Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might look slightly different from the illustrations in this topic Use any documentation th...

Page 144: ...ummy optical drive tray The way of removing the dummy optical drive tray is similar to the way of removing the optical drive that is described above Store the dummy optical drive tray in the event that you later remove the optical drive and need the dummy optical drive tray to cover the place 6 Touch the static protective package that contains the new optical drive to any unpainted surface on the ...

Page 145: ...to the backplane See Reinstalling the server cover and reconnecting cables on page 156 11 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the pa...

Page 146: ...nother computer for reference Notes Depending on the model your server might look slightly different from the illustrations in this topic Use any documentation that comes with the new optical drive and follow those instructions in addition to the instructions in this topic If no optical drive is installed on your server there is a dummy optical drive To install or replace the optical drive for ser...

Page 147: ...e the dummy optical drive tray The way of removing the dummy optical drive tray is similar to the way of removing the optical drive that is described above Store the dummy optical drive tray in the event that you later remove the optical drive and need the dummy optical drive tray to cover the place 6 Touch the static protective package that contains the new optical drive to any unpainted surface ...

Page 148: ...the power cable to the backplane See Reinstalling the server cover and reconnecting cables on page 156 11 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to C...

Page 149: ...kplane clearly visible To replace the hot swap hard disk drive backplane do the following 1 Remove all media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat c...

Page 150: ...7 Press the two retaining latches in the direction as shown to release the backplane Figure 85 Releasing the backplane 136 ThinkServer RD330 Hardware Maintenance Manual ...

Page 151: ... Then completely remove the backplane Figure 86 Removing the backplane 9 Touch the static protective package that contains the new hot swap hard disk drive backplane to any unpainted surface on the outside of the server Then remove the new backplane from the package Note Carefully handle the backplane by its edges Chapter 6 Installing removing or replacing hardware 137 ...

Page 152: ...ooks 1 on the chassis pass through the corresponding holes in the new backplane Then carefully press the new backplane straight down until it is secured in place by the small retaining studs on the chassis Figure 87 Installing the backplane 138 ThinkServer RD330 Hardware Maintenance Manual ...

Page 153: ...o you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 155 Replacing the Intelligent Diagnostics Module Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instru...

Page 154: ...d to the server 2 If the server is installed in a rack cabinet remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server 3 Remove the server cover See Removing the server cover on page 71 4 Locate the IDM See Server components on page 23 5 Disconnect the cable from the rear of the IDM 6 Remov...

Page 155: ...ny packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 155 Replacing a system fan Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This t...

Page 156: ...move the server cover See Removing the server cover on page 71 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 75 5 Reconnect the power cord to the server and the electrical outlet 6 Locate the failing system fan The system fan error LED on the system board is lit See System board LEDs on page 41 7 Disconnect the power cord from the electrical outlet 8 Disconne...

Page 157: ...e section To complete the replacement go to Completing the parts replacement on page 155 Replacing the front panel board Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to replace the front panel board Before you begin print all the related instructions or ensur...

Page 158: ...See Removing the server cover on page 71 4 Locate the front panel board See Front view of the server on page 14 5 Disconnect the front panel cable and the front panel USB cable from the rear of the front panel board 6 Remove the two screws that secure the front panel board and then carefully remove the front panel board from the chassis ID Mem CPU PSU Figure 93 Removing the front panel board 7 Tou...

Page 159: ...ork with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 155 Replacing the riser card assembly 1 Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 69 This topic provides instructions on how to replace the riser card assembly...

Page 160: ...ssembly 1 See Server components on page 23 6 Grasp the riser card assembly 1 by its edges and carefully lift it straight up and off the chassis Figure 95 Lifting the riser card assembly 1 off the chassis 7 If there is any PCI Express card such as an Ethernet card installed on the riser card assembly 1 note down the cable connections disconnect all cables from the card and then completely remove th...

Page 161: ...e PCI Express card on the new riser card assembly 1 and properly route all the cables Figure 96 Installing the riser card assembly 1 10 If you are instructed to return the old riser card assembly follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the...

Page 162: ...y apply See http www dtsc ca gov hazardouswaste perchlorate Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace the system board battery do the following Note After you replace the system board battery you must reset passwords reset system date and time and reconfigure the server 1 Remove all media from the dr...

Page 163: ...e replacement go to Completing the parts replacement on page 155 After you replace the system board battery you must reset passwords reset system date and time and reconfigure the server See Chapter 5 Configuring the server on page 47 Replacing the system board Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on ...

Page 164: ...ith the server 3 Remove the hot swap redundant power supplies See Replacing a hot swap redundant power supply on page 111 4 Remove the server cover See Removing the server cover on page 71 5 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 75 6 Note down the component locations cable connections and cable routing in the server 7 Remove all memory modules See Remov...

Page 165: ...replacing a heat sink on page 112 14 Disconnect all cables from the system board Then remove the ten screws that secure the system board following the recommended numerical sequence as shown Figure 100 Removing the screws that secure the system board Chapter 6 Installing removing or replacing hardware 151 ...

Page 166: ...ng the system board 16 Place the old system board on a clean flat and static protective surface Touch the static protective package that contains the new system board to any unpainted surface on the outside of the server Then remove the new system board from the package 17 Note the orientation of the new system board and carefully place it into the chassis so that the rear connectors are inserted ...

Page 167: ... removed from the old system board on the new system board See Installing or replacing a heat sink on page 112 21 The old system board must be returned with the microprocessor socket covers to protect the pins on the microprocessor sockets during shipping and handling Use the microprocessor socket covers removed from the new system board To install a microprocessor socket cover on the old system b...

Page 168: ...t and carefully press the socket cover until it snaps into position Figure 104 Installing the microprocessor socket cover c Gently close the microprocessor retainer press down the small handle and then push the handle inward to lock the retainer into position Figure 105 Securing the microprocessor retainer 154 ThinkServer RD330 Hardware Maintenance Manual ...

Page 169: ...ion 2 Go to http www lenovo com drivers and follow the instructions on the Web page to download the latest version of firmware Then install the firmware to your server 3 Update the machine type model number and serial number of the system board Either you will be prompted to do this while upgrading the BIOS or you can locate the files for updating the VPD within the DOS BIOS package For some serve...

Page 170: ...you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To reinstall the server cover and reconnect cables to your server do the following 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server 2 Ensure that all intern...

Page 171: ...able and the SATA signal cable for the optical drive Connect the power cable 2 for the optical drive to the optical drive power connector on the backplane and properly route the cable in the chassis Route the backplane power cable 3 through the right inner side of the chassis Figure 107 Cable routing for server models with 3 5 inch hard disk drives Chapter 6 Installing removing or replacing hardwa...

Page 172: ...g for server models with 2 5 inch hard disk drives 3 If the cooling shroud is removed reinstall the cooling shroud See Removing and reinstalling the cooling shroud on page 75 158 ThinkServer RD330 Hardware Maintenance Manual ...

Page 173: ... chassis ID CPU Mem PSU Figure 109 Installing the server cover 5 Pivot the cover latch to the closed position and slide the server cover to the front of the chassis at the same time until the server cover snaps into position and the cover latch is completely closed ID CPU Mem PSU Figure 110 Closing the server cover completely 6 If the server is installed in a rack cabinet reinstall the server into...

Page 174: ...vice drivers that you must install For information about installing device drivers use the documentation that comes with each optional device To obtain the supported device drivers for your server from the Lenovo Support Web site go to http www lenovo com drivers and follow the instructions on the Web page to find and download the device drivers you need Refer to the following information resource...

Page 175: ...could be solved 6 View the system event log to diagnose problems See Viewing the system event log on page 162 7 Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Download and use a diagnostic program to diagnose problems See Using a diagnostic program on page 162 9 Refer to Basic troubleshooting tables on page 162 and follow the instructions for ...

Page 176: ...rupt SMI events You can view the SEL to diagnose system problems The TMM implements the SEL as specified in the IPMI 2 0 specification The SEL is accessible regardless of the system power state through the TMM in band and out of band interfaces For more information about viewing the SEL refer to the ThinkServer Management Module User Guide which is available for download at http www lenovo com Thi...

Page 177: ...he corresponding symptom in the order in which they are listed until the problem is solved If none of these actions solve the problem see Troubleshooting procedure on page 161 for the subsequent steps you should check after using the information in this topic If the problem still cannot be solved seek technical assistance See Chapter 8 Getting information help and service on page 167 Notes If you ...

Page 178: ...of these actions solve the problem see Troubleshooting procedure on page 161 for the subsequent steps you should check after using the information in this topic If the problem still cannot be solved seek technical assistance See Chapter 8 Getting information help and service on page 167 Notes If you are instructed to remove install or replace any CRUs refer to the related procedure in Chapter 6 In...

Page 179: ...ubleshooting procedure on page 161 for the subsequent steps you should check after using the information in this topic If the problem still cannot be solved seek technical assistance See Chapter 8 Getting information help and service on page 167 Notes If you are instructed to remove install or replace any CRUs refer to the related procedure in Chapter 6 Installing removing or replacing hardware on...

Page 180: ...3 Replace the keyboard The mouse or pointing device does not work 1 Ensure that The mouse or pointing device cable is securely connected to the server If the USB mouse or pointing device is connected to a USB hub disconnect the mouse or pointing device from the hub and connect it directly to the server The mouse or pointing device is clean and no dust accumulates The device drivers are installed c...

Page 181: ...To access the Lenovo Support Web site go to http www lenovo com support For more information about your server documentation see Server documentation on page 1 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program ThinkServer Web site The ThinkServer Web site provides up to date information and s...

Page 182: ...uring the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under ...

Page 183: ...e is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to v...

Page 184: ...170 ThinkServer RD330 Hardware Maintenance Manual ...

Page 185: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 186: ...andard memory with an optional memory module Lenovo makes no representations or warranties with respect to non Lenovo products Support if any for the non Lenovo products is provided by the third party not Lenovo Some software might differ from its retail version if available and might not include user manuals or all program functionality Particulate contamination Attention Airborne particulates in...

Page 187: ...wet and promote ionic conduction 3 ANSI ISA 71 04 1985 Environmental conditions for process measurement and control systems Airborne contaminants Instrument Society of America Research Triangle Park North Carolina U S A Polyvinyl Chloride PVC cable and cord notice WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemica...

Page 188: ...ical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effec...

Page 189: ...tement The product is not suitable for use with visual display work place devices according to clause 2 of the German Ordinance for Work with Visual Display Units Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Export classification notice This product is subject to the United States Export Administration Regulations EAR and has...

Page 190: ...ent and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your servers have been used Processor or core reduced power states Variable speed fan contr...

Page 191: ...ID array 63 CRU completing the replacement 155 D devices handling static sensitive 70 diagnostic program troubleshooting and diagnostics 162 Diagnostic programs software 13 DIMM installation rules 77 installing 80 removing 82 documentation using 167 E EasyUpdate Firmware Updater program using 67 error LED 20 error LEDs system fan 43 Ethernet card installing 83 removing 85 Ethernet connectivity fea...

Page 192: ... MegaRAID Storage Manager program 65 installing or replacing heat sink 112 optical drive 128 Intelligent Diagnostics Module locations 19 interface LSI Software RAID Configuration Utility program 61 Setup Utility program 48 internal drives features 8 L LED ambient temperature limit LED 20 error 20 Ethernet status 22 front panel 17 hot swap hard disk drive status 27 hot swap redundant power supply s...

Page 193: ...are 69 memory module 82 RAID card 90 server cover 71 ThinkServer Trusted Platform Module 106 TMM Premium 103 TR 300 Key 99 TR 500 Key 93 TR 700 Battery 96 replace IDM 139 replacing front panel board 143 hardware 69 hot swap hard disk drive 124 hot swap hard disk drive backplane 134 hot swap redundant power supply 111 microprocessor 120 riser card assembly 1 145 system board 149 system board batter...

Page 194: ...rver EasyUpdate Firmware Updater software 12 ThinkServer Management Module status LED 42 ThinkServer RAID 300 configuring 60 ThinkServer Smart Grid Technology software 12 ThinkServer Trusted Platform Module installing 105 removing 106 TMM Premium installing 102 removing 103 TPM Setup Utility program 52 TR 300 Key installing 98 removing 99 TR 500 Key installing 91 removing 93 TR 700 Battery install...

Page 195: ...Setup Utility program 47 virtual drive initializing 63 W Web site compatible options 77 78 working inside the server with the power on guidelines 71 Copyright Lenovo 2012 2015 181 ...

Page 196: ...182 ThinkServer RD330 Hardware Maintenance Manual ...

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