Lenovo ThinkSystem ST650 V2 Reference Download Page 207

Page: 207 / 210

Index

collecting service data

200

creating a personalized support web page

199

custom support web page

199

error codes and messages

Lenovo XClarity Controller

UEFI

135, 175

error messages,

Lenovo XClarity Controller

UEFI

135, 175

event and alert message format

events, Lenovo XClarity Controller

events, UEFI

135, 175

Getting help

199

hardware service and support telephone numbers

201

help

199

Lenovo XClarity Controller error messages

Lenovo XClarity Controller events

service and support

before you call

hardware

software

service data

software service and support telephone numbers

201

support web page, custom

telephone numbers

UEFI error messages

UEFI events

203

Summary of Contents for ThinkSystem ST650 V2

Page 1: ...ThinkSystem ST650 V2 Messages and Codes Reference Machine Types 7Y45 and 7Y46 ...

Page 2: ...addition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Fifth Edition November 2021 Copyright Lenovo 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject ...

Page 3: ... Controller events 24 Chapter 3 UEFI events 135 UEFI events organized by severity 135 List of UEFI events 141 Chapter 4 XClarity Provisioning Manager events 175 LXPM events organized by severity 175 List of XClarity Provisioning Manager events 178 Appendix A Getting help and technical assistance 199 Before you call 199 Collecting service data 200 Contacting Support 201 Index 203 Copyright Lenovo 2...

Page 4: ...ii ThinkSystem ST650 V2 Messages and Codes Reference ...

Page 5: ...ity Controller and XCC in this document unless specified otherwise To see the XCC version supported by your server go to https sysmgt lenovofiles com help topic lxcc_frontend lxcc_overview html Lenovo XClarity Provisioning Manager LXPM supported version varies by product All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this do...

Page 6: ...king BR Systems Management Backup Restore Failover HA BT System management Boot reboot hard warm reset shutdown CL LEPT Clone CN Systems Management Console CP Systems Management Config Patterns CR Systems Management Core Virtual Appliance DD Device Driver AIX IBM I Subsystem Device Driver SDD IPMI Service DM Systems Management Data Management EA Vendor Events EM Events Monitoring LEPT Dash Board E...

Page 7: ...enting number of the Sub System events set c identifies the severity as follows A Reserved as Immediate Action B Unknown No action D Reserved Immediate Decision E Reserved Eventual Action F Warning No Action G Warning Deferred Action H Minor Deferred Action I Information No Action J Minor Immediate Action K Major Deferred Action L Major Immediate Action M Critical Immediate Action N Fatal Immediat...

Page 8: ...4 ThinkSystem ST650 V2 Messages and Codes Reference ...

Page 9: ...ty Controller event log see Viewing Event Logs section in the XCC documentation compatible with your server at https sysmgt lenovofiles com help topic lxcc_ frontend lxcc_overview html For each event code the following fields are displayed Event identifier An identifier that uniquely identifies an event Event description The logged message string that appears for an event When the event string is ...

Page 10: ... more information about enabling Call Home from Lenovo XClarity Administrator see http sysmgt lenovofiles com help topic com lenovo lxca doc admin_setupcallhome html In addition see XCC events that automatically notify Support on page 6 for a consolidated list of all Lenovo XClarity Controller events that are called home to Lenovo Support User Action Indicates what actions you should perform to so...

Page 11: ...rageVolumeElementName has been disabled due to a detected fault FQXSPSD0002G Failure Predicted on StorageVolumeElementName for array ComputerSystemElementName FQXSPSD0002L Drive arg1 in the enclosure chassis MTM SN arg2 has been disabled due to a detected fault FQXSPSD0003G Failure Predicted on drive arg1 in the enclosure chassis MTM SN arg2 FQXSPSD0006L Array ComputerSystemElementName has failed ...

Page 12: ...QXSPCN4000I Serial Redirection set by user arg1 Mode arg2 BaudRate arg3 StopBits arg4 Parity arg5 SessionTerminateSequence arg6 Informational FQXSPCN4001I Remote Control session started by user arg1 in arg2 mode Informational FQXSPCN4002I User arg1 has terminated an active console session Informational FQXSPCN4003I Remote Control session started by user arg1 in arg2 mode has been closed Informatio...

Page 13: ...1 on system arg2 is 100 full Informational FQXSPEM4003I LED arg1 state changed to arg2 by arg3 Informational FQXSPEM4004I SNMP arg1 enabled by user arg2 Informational FQXSPEM4005I SNMP arg1 disabled by user arg2 Informational FQXSPEM4006I Alert Configuration Global Event Notification set by user arg1 RetryLimit arg2 RetryInterval arg3 EntryInterval arg4 Informational FQXSPEM4007I Alert Recipient N...

Page 14: ...cal support for additional assistance arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4024I The RAID controller detected one or more possible configuration problem within the subsystem Please check the event logs and if events are targeted to the same disk then replace the drive If necessary contact technical support for additional assistance arg1 arg2 arg3 arg4 arg5 Informational FQXSPEM4025I One o...

Page 15: ...lementName Informational FQXSPIO2008I A PCI SERR on system ComputerSystemElementName has deasserted Informational FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error Informational FQXSPMA0022I Memory sparing initiated for PhysicalMemoryElementName on Subsystem MemoryElementName Informational FQXSPMA2005I The System ComputerSystemElementName has detected a POST Error deass...

Page 16: ... FQXSPNM4017I Domain Source changed to arg1 by user arg2 Informational FQXSPNM4018I DDNS setting changed to arg1 by user arg2 Informational FQXSPNM4019I DDNS registration successful The domain name is arg1 Informational FQXSPNM4020I IPv6 enabled by user arg1 Informational FQXSPNM4021I IPv6 disabled by user arg1 Informational FQXSPNM4022I IPv6 static IP configuration enabled by user arg1 Informatio...

Page 17: ...Pv4Server3 arg6 IPv6Server1 arg7 IPv6Server2 arg8 IPv6Server3 arg9 Informational FQXSPNM4046I LAN over USB arg1 by user arg2 Informational FQXSPNM4047I LAN over USB Port Forwarding set by user arg1 ExternalPort arg2 USB LAN port arg3 Informational FQXSPNM4048I PXE boot requested by user arg1 Informational FQXSPNM4049I User arg1 has initiated a TKLM Server Connection Test to check connectivity to s...

Page 18: ...Power capping was activated by user arg1 Informational FQXSPPP4012I Power capping was deactivated by user arg1 Informational FQXSPPP4013I Static Power Savings mode has been turned on by user arg1 Informational FQXSPPP4014I Static Power Savings mode has been turned off by user arg1 Informational FQXSPPP4015I Dynamic Power Savings mode has been turned on by user arg1 Informational FQXSPPP4016I Dynam...

Page 19: ...tate Informational FQXSPPP4040I The server was powered off via Platform Event Filter Informational FQXSPPP4041I The server was powered off via Real Time Clock scheduled power off Informational FQXSPPP4042I Management Controller arg1 reset was initiated due to Power On Reset Informational FQXSPPP4043I Management Controller arg1 reset was initiated by PRESET Informational FQXSPPP4044I Management Con...

Page 20: ...sor NumericSensorElementName going low lower critical has deasserted Informational FQXSPPW2047I Numeric sensor NumericSensorElementName going high upper critical has deasserted Informational FQXSPPW2057I Sensor SensorElementName has deasserted the transition from normal to non critical state Informational FQXSPPW2061I Sensor SensorElementName has transitioned to a less severe state from critical I...

Page 21: ...SD2010I Drive arg1 in the enclosure chassis MTM SN arg2 has been removed Informational FQXSPSD2011I Failure no longer Predicted on drive arg1 in the enclosure chassis MTM S N arg2 Informational FQXSPSD2012I Hot Spare disabled for drive arg1 in the enclosure chassis MTM SN arg2 Informational FQXSPSD2013I Array critical deasserted on drive arg1 in the enclosure chassis MTM S N arg2 Informational FQX...

Page 22: ...tionPeriod arg3 MinimumPasswordReuseCycle arg4 MinimumPasswordLength arg5 MinimumPasswordChangeInterval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 Informational FQXSPSE4017I User arg1 created Informational FQXSPSE4018I User arg1 removed Informational FQXSPSE4019I User arg1 password modified Informational FQXSPSE4020I User arg1 role set to arg2 Informational FQXSPSE4021I User arg1 c...

Page 23: ...n arg2 Informational FQXSPSE4045I The Salt of user arg1 third party password has been arg2 Informational FQXSPSE4046I The third party password of the user arg1 has been retrieved Informational FQXSPSE4047I Role arg1 is arg2 and assigned with custom privileges arg3 arg4 arg5 arg6 arg7 arg8 arg9 arg10 arg11 by user arg12 Informational FQXSPSE4048I Role arg1 is removed by user arg2 Informational FQXS...

Page 24: ...r SensorElementName has deasserted the transition from normal to non critical state Informational FQXSPUN2019I Sensor SensorElementName has transitioned to a less severe state from critical Informational FQXSPUN2023I Sensor SensorElementName has deasserted the transition to non recoverable Informational FQXSPUN2049I The RAID controller in PCI slot arg1 is no longer in warning status Informational ...

Page 25: ... Processor ProcessorElementName is operating in a Degraded State Warning FQXSPPW0003G Failure predicted on PowerSupplyElementName Warning FQXSPPW0006I PowerSupplyElementName has lost input Warning FQXSPPW0031J Numeric sensor NumericSensorElementName going low lower non critical has asserted Warning FQXSPPW0057J Sensor SensorElementName has transitioned from normal to non critical state Warning FQX...

Page 26: ...cted on system ComputerSystemElementName during POST Error FQXSPFW0002N The System ComputerSystemElementName encountered a firmware hang Error FQXSPIO0001L The connector PhysicalConnectorElementName has encountered a configuration error Error FQXSPIO0003N A diagnostic interrupt has occurred on system ComputerSystemElementName Error FQXSPIO0004L A bus timeout has occurred on bus SensorElementName E...

Page 27: ...as Failed Error FQXSPPW0007L PowerSupplyElementName has a Configuration Mismatch Error FQXSPPW0035M Numeric sensor NumericSensorElementName going low lower critical has asserted Error FQXSPPW0047M Numeric sensor NumericSensorElementName going high upper critical has asserted Error FQXSPPW0061M Sensor SensorElementName has transitioned to critical from a less severe state Error FQXSPPW0063M Sensor ...

Page 28: ...ch between nodes servers arg1 and arg2 Please attempt to flash the XCC firmware to the same level on all nodes servers Error FQXSPUP4005I FPGA firmware mismatch between nodes servers arg1 and arg2 Please attempt to flash the FPGA firmware to the same level on all nodes servers Error List of XClarity Controller events This section lists all messages that can be sent from the XClarity Controller FQX...

Page 29: ...required FQXSPBR4003I Platform Watchdog Timer expired for arg1 This message is for the use case when an implementation has detected a Platform Watchdog Timer Expired Severity Error Serviceable No Automatically notify Support No Alert Category System OS Timeout SNMP Trap ID 21 CIM Prefix IMM CIM ID 0039 User Action Complete the following steps until the problem is solved 1 Reconfigure the watchdog ...

Page 30: ...rom a file and it completes Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0136 User Action Information only no action is required FQXSPBR4007I Management Controller arg1 Configuration restoration from a file by user arg2 failed to complete This message is for the use case where a user restores a Management Controller configurati...

Page 31: ... for system ComputerSystemElementName This message is for the use case when an implementation has detected a System with No Bootable Media Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0286 User Action Ensure that the bootable media is installed correctly FQXSPCA0002M Numeric sensor NumericSensorElementName going low lo...

Page 32: ...al has asserted This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Temperature SNMP Trap ID 0 CIM Prefix PLAT CIM ID 0494 User Action Complete the following steps 1 Make sure that the room temperature is within operating specifications 2 If probl...

Page 33: ...place clean and correctly installed 3 Make sure that the room temperature is within operating specifications FQXSPCA0017M Sensor SensorElementName has transitioned to critical from a less severe state This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe Severity Error Serviceable Yes Automatically notify Support No Alert Category C...

Page 34: ...ory Critical Fan Failure SNMP Trap ID 11 CIM Prefix PLAT CIM ID 0481 User Action Information only no action is required FQXSPCA2007I Numeric sensor NumericSensorElementName going high upper non critical has deasserted This message is for the use case when an implementation has detected an Upper Non critical sensor going high has deasserted Severity Info Serviceable No Automatically notify Support ...

Page 35: ...erity Info Serviceable No Automatically notify Support No Alert Category Warning Temperature SNMP Trap ID 12 CIM Prefix PLAT CIM ID 0521 User Action Information only no action is required FQXSPCA2017I Sensor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an implementation has detected a Sensor transition to less severe from critical Se...

Page 36: ...1 in arg2 mode Remote Control session started Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0128 User Action Information only no action is required FQXSPCN4002I User arg1 has terminated an active console session A user has terminated an active console session Severity Info Serviceable No Automatically notify Support No Alert Cat...

Page 37: ... cord and power on system 5 If problem persists contact local service FQXSPCR2001I Sensor SensorElementName has deasserted the transition to non recoverable from a less severe state This message is for the use case when an implementation has detected that the Sensor transition to non recoverable from less severe has deasserted Severity Info Serviceable No Automatically notify Support No Alert Cate...

Page 38: ...twork event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0139 User Action Information only no action is required FQXSPDM4002I Device arg1 VPD is not valid The VPD for a device is invalid Severity Warning Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0142 User Action Collect Service Data log and contact Lenovo Support FQXSPDM4003I TKLM ser...

Page 39: ... Action Information only no action is required FQXSPDM4006I User arg1 has generated a new encryption key and certificate signing request for the TKLM client User generated a new encryption key and certificate signing request for the TKLM client Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0149 User Action Information only no ac...

Page 40: ...ted a Sensor transitioned to non critical from normal Severity Warning Serviceable Yes Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0520 User Action Use StorCLI or LSA to check if there is any warning or critical RAID event FQXSPEA0002M Sensor SensorElementName has transitioned to critical from a less severe state This message is for the use c...

Page 41: ...CIM Prefix PLAT CIM ID 0523 User Action Use StorCLI or LSA to check if there is any warning or critical RAID event FQXSPEM4000I The arg1 on system arg2 cleared by user arg3 This message is for the use case where a Management Controller Event Log on a system is cleared by a user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0020 ...

Page 42: ...y no action is required FQXSPEM4004I SNMP arg1 enabled by user arg2 A user enabled SNMPv1 or SNMPv3 or Traps Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0073 User Action Information only no action is required FQXSPEM4005I SNMP arg1 disabled by user arg2 A user disabled SNMPv1 or SNMPv3 or Traps Severity Info Serviceable No Aut...

Page 43: ...n only no action is required FQXSPEM4008I SNMP Traps enabled by user arg1 EnabledAlerts arg2 AllowedFilters arg3 A user enabled the SNMP Traps configuration Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0112 User Action Information only no action is required FQXSPEM4009I The UEFI Definitions have been changed UEFI Definitions ch...

Page 44: ... Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0201 User Action Information only no action is required FQXSPEM4013I Battery error was detected by RAID controller The battery unit needs replacement arg1 arg2 arg3 arg4 arg5 Battery error was detected by RAID controller Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Pre...

Page 45: ...y notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0205 User Action Information only no action is required FQXSPEM4017I The RAID controller detected one or more possible configuration changes within the subsystem Please check the drive LED status If necessary contact technical support for additional assistance arg1 arg2 arg3 arg4 arg5 The RAID controller detected...

Page 46: ...d with the enclosure chassis Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0209 User Action Information only no action is required FQXSPEM4022I Enclosure Chassis power supply has problem Please check the enclosure chassis unit power supply for correct operation arg1 arg2 arg3 arg4 arg5 Enclosure Chassis power supply h...

Page 47: ... notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0212 User Action Information only no action is required FQXSPEM4025I One or more virtual drive have problem Please contact technical support to resolve this issue arg1 arg2 arg3 arg4 arg5 One or more virtual drive have problem Severity Info Serviceable No Automatically notify Support Yes Alert Category System Othe...

Page 48: ...ap ID 22 CIM Prefix IMM CIM ID 0220 User Action Information only no action is required FQXSPEM4029I All PCIe slots on arg1 may not be functional based upon your current CPU population PCIe not be functional Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0221 User Action Information only no action is required FQXSPEM403...

Page 49: ...ser Action Information only no action is required FQXSPFC4002I System running in setup System running in setup Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0193 User Action Information only no action is required FQXSPFC4003I UEFI deployment boot mode is enabled for NextBoot UEFI deployment boot mode is enabled for Ne...

Page 50: ...al UEFI settings are still present If customer desires to continue using the original settings select Save Settings 2 If User did not intentionally trigger the reboots check logs for probable cause For example if there is a battery fault event follow the steps to resolve that event 3 Undo recent system changes settings or devices added Verify that the system boots Then re install options one at a ...

Page 51: ...encountered a firmware hang This message is for the use case when an implementation has detected a System Firmware Hang Severity Error Serviceable Yes Automatically notify Support No Alert Category System Boot failure SNMP Trap ID 25 CIM Prefix PLAT CIM ID 0186 User Action Complete the following steps 1 Original UEFI settings are still present If customer desires to continue using the original set...

Page 52: ...ble is securely connected to the system board 2 Replace the USB module if the problem still persists FQXSPIO0003N A diagnostic interrupt has occurred on system ComputerSystemElementName This message is for the use case when an implementation has detected a Front Panel NMI Diagnostic Interrupt Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID ...

Page 53: ...the system 2 If problem persists collect Service Data log 3 Contact Lenovo Support FQXSPIO0007N A PCI PERR has occurred on system ComputerSystemElementName This message is for the use case when an implementation has detected a PCI PERR Severity Error Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0232 User Action Complete the fo...

Page 54: ...M Prefix PLAT CIM ID 0240 User Action Complete the following steps 1 Check http support lenovo com for tech tips or firmware updates that might correct the error 2 Make sure that all I O expansion adapters have correct and matching levels of device drivers and firmware 3 Check the event log of XClarity Controller for additional information about the failing components 4 If there are no entries rel...

Page 55: ...ert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0330 User Action Complete the following steps 1 Check http support lenovo com for tech tips or firmware updates that might correct the error 2 Make sure that all I O expansion adapters have correct and matching levels of device drivers and firmware 3 Check the event log of XClarity Controller for additional information about the fa...

Page 56: ...ry Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0223 User Action Information only no action is required FQXSPIO2004I Bus SensorElementName has recovered from a bus timeout This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout Severity Info Serviceable No Automatically notify Support No Alert Category Critical Other SNMP Trap ID ...

Page 57: ...0 CIM Prefix PLAT CIM ID 0235 User Action Information only no action is required FQXSPIO2010I Bus SensorElementName has recovered from a Correctable Bus Error This message is for the use case when an implementation has detected that a system has recovered from a Bus Correctable Error Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PL...

Page 58: ...nstalled in the server 2 Resolve persistsing memory errors if they are present 3 If no memory fault is recorded in the logs verify that all DIMM connectors are enabled using the Setup utility or the OneCLI utility 4 Reseat all DIMMs ensuring that DIMMs are installed in the correct population sequence according to the service information for this product 5 Clear CMOS memory on system board by resea...

Page 59: ...o foreign material in any DIMM connector on that memory channel If either of these conditions is found correct and retry with the same DIMM Note The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem 2 If no problem is observed on the DIMM connectors or the problem persists replace the DIMM identified by LightPath a...

Page 60: ...ry with the same DIMM Note The event Log might contain a recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem 2 If no problem is observed on the DIMM connectors or the problem persists replace the DIMM identified by LightPath and or event log entry 3 If problem recurs on the same DIMM connector replace the other DIMMs on the same memory channe...

Page 61: ...in the logs re enable the DIMM through the Setup utility or the OneCLI utility 3 If problem persists power cycle the server from the management console 4 Reset XCC to default settings 5 Reset UEFI to default settings 6 Update XCC and UEFI firmware 7 If problem persists collect Service Data log 8 Contact Lenovo Support FQXSPMA0022I Memory sparing initiated for PhysicalMemoryElementName on Subsystem...

Page 62: ...fy Support No Alert Category Critical Memory SNMP Trap ID 41 CIM Prefix PLAT CIM ID 0185 User Action Information only no action is required FQXSPMA2007I Scrub Failure for PhysicalMemoryElementName on Subsystem MemoryElementName has recovered This message is for the use case when an implementation has detected a Memory Scrub failure recovery Severity Info Serviceable No Automatically notify Support...

Page 63: ... notify Support No Alert Category Critical Memory SNMP Trap ID 41 CIM Prefix PLAT CIM ID 0185 User Action Information only no action is required FQXSPMA2024I Sensor SensorElementName has deasserted This message is for the use case when an implementation has detected a Sensor has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Warning Memory SNMP Trap ID CIM P...

Page 64: ...formation only no action is required FQXSPNM4003I Ethernet MTU setting modified from arg1 to arg2 by user arg3 This message is for the use case where a user modifies the Ethernet Port MTU setting Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0005 User Action Information only no action is required FQXSPNM4004I Ethernet locally ad...

Page 65: ...is message is for the use case where user modifies the IP address of a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category System BMC Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0009 User Action Information only no action is required FQXSPNM4008I IP subnet mask of network interface modified from arg1 to arg2 by user arg3 This message is for the...

Page 66: ...server on the network that can assign an IP address to the XCC BMC 3 If problem persists collect Service Data log 4 Contact Lenovo Support FQXSPNM4011I ENET arg1 DHCP HSTN arg2 DN arg3 IP arg4 SN arg5 GW arg6 DNS1 arg7 This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server Severity Info Serviceable No Automatically notify Su...

Page 67: ...ler ethernet interface is now active Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0025 User Action Information only no action is required FQXSPNM4015I DHCP setting changed to arg1 by user arg2 This message is for the use case where a user changes the DHCP setting Severity Info Serviceable No Automatically notify Support No Aler...

Page 68: ...egory none SNMP Trap ID CIM Prefix IMM CIM ID 0045 User Action Information only no action is required FQXSPNM4019I DDNS registration successful The domain name is arg1 DDNS registation and values Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0046 User Action Information only no action is required FQXSPNM4020I IPv6 enabled by use...

Page 69: ...n is required FQXSPNM4023I IPv6 DHCP enabled by user arg1 IPv6 DHCP assignment method is enabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0050 User Action Information only no action is required FQXSPNM4024I IPv6 stateless auto configuration enabled by user arg1 IPv6 statless auto assignment method is enabled by user...

Page 70: ...atless auto assignment method is disabled by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0054 User Action Information only no action is required FQXSPNM4028I ENET arg1 IPv6 LinkLocal HstName arg2 IP arg3 Pref arg4 IPv6 Link Local address is active Severity Info Serviceable No Automatically notify Support No Alert Category...

Page 71: ...eable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0058 User Action Information only no action is required FQXSPNM4032I DHCPv6 failure no IP address assigned S DHCP6 server fails to assign an IP address to a Management Controller Severity Warning Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0059 U...

Page 72: ...uired FQXSPNM4035I Web HTTP port number changed from arg1 to arg2 by user arg3 A user has modified the Web HTTP port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0063 User Action Information only no action is required FQXSPNM4036I Web HTTPS port number changed from arg1 to arg2 by user arg3 A user has modified the Web HT...

Page 73: ...rg3 A user has modified the SNMP Agent port number Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0067 User Action Information only no action is required FQXSPNM4040I SNMP Traps port number changed from arg1 to arg2 by user arg3 A user has modified the SNMP Traps port number Severity Info Serviceable No Automatically notify Suppo...

Page 74: ...lly notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0086 User Action Information only no action is required FQXSPNM4044I Telnet arg1 by user arg2 A user enables or disables Telnet services Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0087 User Action Information only no action is required FQXSPNM4045I D...

Page 75: ...Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0090 User Action Information only no action is required FQXSPNM4048I PXE boot requested by user arg1 PXE boot requested Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0129 User Action Information only no action is required F...

Page 76: ...ert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0163 User Action Information only no action is required FQXSPNM4052I DHCP specified hostname is set to arg1 by user arg2 DHCP specificed hostname is set by user Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0216 User Action Information only no action is r...

Page 77: ... CIM Prefix IMM CIM ID 0245 User Action Information only no action is required FQXSPNM4056I The NTP server address arg1 is invalid Report NTP server invalid Severity Info Serviceable No Automatically notify Support No Alert Category System IMM Network event SNMP Trap ID 37 CIM Prefix IMM CIM ID 0249 User Action Information only no action is required FQXSPNM4057I Security IP address arg1 had arg2 l...

Page 78: ...higher value 3 Make sure that the BMC Ethernet over USB interface is enabled 4 Reinstall the RNDIS or cdc_ether device driver for the operating system 5 Disable the watchdog 6 If there was an operating system error check the integrity of the installed operating system FQXSPOS4002I Watchdog arg1 Failed to Capture Screen This message is for the use case where an operating system error has occurred a...

Page 79: ... Service Data log 6 Contact Lenovo Support Check the integrity of the installed operating system FQXSPOS4004I Operating System status has changed to arg1 Operating System status change Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0191 User Action Information only no action is required FQXSPOS4005I Host Power On passw...

Page 80: ... cleared Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0234 User Action Information only no action is required FQXSPOS4009I OS Crash Video Captured This message is for the use case where OS Crash Video Captured Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM...

Page 81: ...no action is required FQXSPPP4001I Server Power Off Delay set to arg1 by user arg2 A user configured the Server Power Off Delay Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0081 User Action Information only no action is required FQXSPPP4002I Server arg1 scheduled for arg2 at arg3 by user arg4 A user configured a Server Power ac...

Page 82: ...user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0113 User Action Information only no action is required FQXSPPP4006I The minimum power cap value changed from arg1 watts to arg2 watts Minimum Power Cap value changed Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM...

Page 83: ...ly notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix IMM CIM ID 0117 User Action Information only no action is required FQXSPPP4010I The new minimum power cap value exceeded the power cap value Minimum Power Cap exceeds Power Cap Severity Warning Serviceable No Automatically notify Support No Alert Category Warning Power SNMP Trap ID 164 CIM Prefix IMM CIM ID 0118 User Act...

Page 84: ...ion Information only no action is required FQXSPPP4014I Static Power Savings mode has been turned off by user arg1 Static Power Savings mode turned off by user Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0122 User Action Information only no action is required FQXSPPP4015I Dynamic Power Savings mode has been turned on by user a...

Page 85: ...n is required FQXSPPP4018I External throttling occurred External throttling occurred Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0126 User Action Information only no action is required FQXSPPP4019I Power cap throttling occurred Power cap throttling occurrred Severity Info Serviceable No Automatically notify Support No Alert Ca...

Page 86: ...estarted for an unknown reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0166 User Action Information only no action is required FQXSPPP4023I The server is restarted by chassis control command Server is restarted by chassis control command Severity Info Serviceable No Automatically notify Support No Alert Category...

Page 87: ...ystem Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0170 User Action Information only no action is required FQXSPPP4027I The server was restarted for OEM reason Server was restarted for OEM reason Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0171 User Action Information only no action is required FQXSPPP4028I The serve...

Page 88: ...rm Event Filter Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0174 User Action Information only no action is required FQXSPPP4031I The server was power cycled via Platform Event Filter Server was power cycled via Platform Event Filter Severity Info Serviceable No Automatically notify Support No Alert Category System O...

Page 89: ... ID 22 CIM Prefix IMM CIM ID 0178 User Action Information only no action is required FQXSPPP4035I The server was powered off by chassis control command Server was powered off by chassis control command Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0179 User Action Information only no action is required FQXSPPP4036I Th...

Page 90: ... because the power restore policy is set to restore previous power state Server stayed powered off because the power restore policy is set to restore previous power state Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0183 User Action Information only no action is required FQXSPPP4040I The server was powered off via Pl...

Page 91: ... PRESET Management Controller reset was initiated by PRESET Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0187 User Action Information only no action is required FQXSPPP4044I Management Controller arg1 reset was initiated by CMM Management Controller reset was initiated by CMM Severity Info Serviceable No Automaticall...

Page 92: ... notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0227 User Action Information only no action is required FQXSPPP4049I Management Controller arg1 reset was initiated by Front Panel Management Controller reset was initiated by Front Panel Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID ...

Page 93: ...Check the event log of XClarity Controller XCC for any fan or cooling related issues 2 Make sure that the airflow at the front and rear of the chassis is not obstructed and that fillers are in place clean and correctly installed 3 Make sure that the room temperature is within operating specifications 4 Make sure that the microprocessor 1 heat sink is securely installed 5 Make sure that the micropr...

Page 94: ...k Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this Processor error 2 Reboot system 3 If problem persists collect Service Data log 4 Contact Lenovo Support FQXSPPU0004M ProcessorElementName has Failed with FRB1 BIST condition This message is for the use case when an implementation has detected a Processor Failed FRB1 BIST condition Severity Error S...

Page 95: ...ete the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error 2 Reboot system 3 If problem persists collect Service Data log 4 Contact Lenovo Support FQXSPPU2000I ProcessorElementName in slot SlotElementName has been removed This message is for the use case when an implementation has detected a Processor has been Removed S...

Page 96: ...when an implementation has detected that Post Error has deasserted Severity Info Serviceable Yes Automatically notify Support No Alert Category Critical CPU SNMP Trap ID 40 CIM Prefix PLAT CIM ID 0185 User Action Information only no action is required FQXSPPW0001I PowerSupplyElementName has been added to container PhysicalPackageElementName This message is for the use case when an implementation h...

Page 97: ...ElementName is operating in an Input State that is out of range This message is for the use case when an implementation has detected a Power Supply that has input out of range Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0098 User Action Information only no action is required FQXSPPW0006I PowerSupplyElementName has los...

Page 98: ...for the use case when an implementation has detected a Power Unit that has been power cycled Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0108 User Action Information only no action is required FQXSPPW0031J Numeric sensor NumericSensorElementName going low lower non critical has asserted This message is for the use cas...

Page 99: ...ble Yes Automatically notify Support Yes Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0494 User Action Complete the following steps 1 If the specified sensor is Planar 3 3V or Planar 5V Trained technician only replace the system board 2 If the specified sensor is Planar 12V ensure the PDB board is installed correctly and check the XClarity Controller event log for power su...

Page 100: ...ge SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0522 User Action Complete the following steps 1 If the specified sensor is Planar 3 3V or Planar 5V Trained technician only replace the system board 2 If the specified sensor is Planar 12V ensure the PDB board is installed correctly and check the XClarity Controller event log for power supply related issues and resolve those issues 3 If the problem persists...

Page 101: ...egory Critical Redundant Power Supply SNMP Trap ID 9 CIM Prefix PLAT CIM ID 0810 User Action Complete the following steps 1 Check if any power adapter is missing failing or not installed properly If so re install or replace it 2 Check the power adapter max rate and power capping policy If the required power resource is not met change the power adapter or modify the power capping mechanism FQXSPPW2...

Page 102: ...plementation has detected a Power Supply that has input that has returned to normal Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0099 User Action Information only no action is required FQXSPPW2007I PowerSupplyElementName Configuration is OK This message is for the use case when an implementation when a Power Supply con...

Page 103: ...erted This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted Severity Info Serviceable No Automatically notify Support No Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID 0481 User Action Information only no action is required FQXSPPW2047I Numeric sensor NumericSensorElementName going high upper critical has deasse...

Page 104: ... ID 0523 User Action Information only no action is required FQXSPPW2063I Sensor SensorElementName has transitioned to a less severe state from critical This message is for the use case when an implementation has detected a Sensor transition to less severe from critical Severity Info Serviceable No Automatically notify Support No Alert Category Critical Voltage SNMP Trap ID 1 CIM Prefix PLAT CIM ID...

Page 105: ...rity Info Serviceable No Automatically notify Support No Alert Category Critical Redundant Power Supply SNMP Trap ID 9 CIM Prefix PLAT CIM ID 0811 User Action Information only no action is required FQXSPPW4001I PCIe Power Brake for arg1 has been arg2 This message is for the use case where PCIe Power Brake Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP...

Page 106: ... action is required FQXSPSD0001L The StorageVolumeElementName has been disabled due to a detected fault This message is for the use case when an implementation has detected a Drive was Disabled due to fault Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0164 User Action Complete the following steps 1 Che...

Page 107: ...arg1 in the enclosure chassis MTM SN arg2 This message is for the use case when an implementation has detected an Array Failure is Predicted Severity Warning Serviceable Yes Automatically notify Support Yes Alert Category System Predicted Failure SNMP Trap ID 27 CIM Prefix PLAT CIM ID 0168 User Action Replace the identified external drive at the next maintenance period FQXSPSD0003I Hot Spare enabl...

Page 108: ...plementation has detected that an Array Failed Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0176 User Action Complete the following steps 1 Replace any hard disk drive that is indicated by a lit status LED 2 Re create the array 3 Restore the data from a backup FQXSPSD0007I Rebuild in progress for Array...

Page 109: ...red FQXSPSD0008L Array failed on drive arg1 in the enclosure chassis MTM S N arg2 This message is for the use case when an implementation has detected that an Array Failed Severity Error Serviceable Yes Automatically notify Support Yes Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT CIM ID 0176 User Action Complete the following steps 1 Replace any identified hard disk drive...

Page 110: ...ert Category System Predicted Failure SNMP Trap ID 27 CIM Prefix PLAT CIM ID 0169 User Action Information only no action is required FQXSPSD2003I Hot spare disabled for ComputerSystemElementName This message is for the use case when an implementation has detected a Hot Spare has been Disabled Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM ...

Page 111: ...em Other SNMP Trap ID CIM Prefix PLAT CIM ID 0179 User Action Information only no action is required FQXSPSD2008I Drive arg1 in the enclosure chassis MTM SN arg2 has been enabled This message is for the use case when an implementation has detected a Drive was Enabled Severity Info Serviceable No Automatically notify Support No Alert Category Critical Hard Disk drive SNMP Trap ID 5 CIM Prefix PLAT ...

Page 112: ...n implementation has detected a Hot Spare has been Disabled Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0171 User Action Information only no action is required FQXSPSD2013I Array critical deasserted on drive arg1 in the enclosure chassis MTM S N arg2 This message is for the use case when an implementation has detected...

Page 113: ...Warning Serviceable Yes Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0004 User Action The chassis is either opened or is not properly sealed please ensure the chassis is installed well FQXSPSE2000I The Chassis PhysicalPackageElementName was closed This message is for the use case when a Chassis has been closed Severity Info Serviceable No Auto...

Page 114: ...sing arg2 had arg3 login failures from WEB client at IP address arg4 This message is for the use case where a user has failed to log in to a Management Controller from a web browser Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0016 User Action Complete the following steps until the problem is solved 1 Make sur...

Page 115: ...s failed to log in to a Management Controller from a telnet session Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0019 User Action Make sure that the correct login ID and password are being used FQXSPSE4006I SSL data in the Management Controller arg1 configuration data is invalid Clearing configuration data reg...

Page 116: ...ceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0075 User Action Information only no action is required FQXSPSE4009I LDAP Server configuration set by user arg1 SelectionMethod arg2 DomainName arg3 Server1 arg4 Server2 arg5 Server3 arg6 Server4 arg7 A user changed the LDAP server configuration Severity Info Serviceable No Automatically notify Support...

Page 117: ...o Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0092 User Action Information only no action is required FQXSPSE4013I Secure LDAP arg1 by user arg2 A user enables or disables Secure LDAP services Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0093 User Action Information only...

Page 118: ...terval arg6 MaxmumLoginFailures arg7 LockoutAfterMaxFailures arg8 A user changes the Global Login Account Security Settings to Legacy Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0099 User Action Information only no action is required FQXSPSE4017I User arg1 created A user account was created Severity Info Serviceable No Automat...

Page 119: ...ation only no action is required FQXSPSE4021I User arg1 custom privileges set arg2 arg3 arg4 arg5 arg6 arg7 arg8 User account priveleges assigned Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0104 User Action Information only no action is required FQXSPSE4022I User arg1 for SNMPv3 set AuthenticationProtocol arg2 PrivacyProtocol ...

Page 120: ...1 User removed an SSH Client key Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0108 User Action Information only no action is required FQXSPSE4026I Security Userid arg1 had arg2 login failures from a CIM client at IP address arg3 This message is for the use case where a user has failed to log in to a Management Controller from C...

Page 121: ...nformation only no action is required FQXSPSE4029I Security Userid arg1 had arg2 login failures from SNMP client at IP address arg3 This message is for the use case where a user has failed to access a Management Controller from SNMP Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0154 User Action Information only...

Page 122: ... ID 30 CIM Prefix IMM CIM ID 0157 User Action Information only no action is required FQXSPSE4033I Login ID arg1 from arg2 at IP address arg3 has been logged off This message is for the use case where a user has been logged off of a Management Controller Severity Info Serviceable No Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0158 User Ac...

Page 123: ...arg1 to arg2 by user arg3 Crypto mode modified Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0218 User Action Information only no action is required FQXSPSE4038I Minimum TLS level modified from arg1 to arg2 by user arg3 Minimum TLS level modified Severity Info Serviceable No Automatically notify Support No Alert Categ...

Page 124: ...Automatically notify Support No Alert Category System Remote Login SNMP Trap ID 30 CIM Prefix IMM CIM ID 0230 User Action Information only no action is required FQXSPSE4042I The third party password function arg1 This message is for the use case where a user successfully switch the third party password function Severity Info Serviceable No Automatically notify Support No Alert Category System Othe...

Page 125: ...matically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0241 User Action Information only no action is required FQXSPSE4046I The third party password of the user arg1 has been retrieved This message is for the use case where a user successfully retrieving the third party password Severity Info Serviceable No Automatically notify Support No Alert Category Syste...

Page 126: ...SE4050I arg1 sent IPMI command from arg2 raw data arg3 arg4 arg5 This message is for the use case where IPMI command to be sent Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0251 User Action Information only no action is required FQXSPSR0001N Sensor SensorElementName has transitioned to non recoverable from a less sev...

Page 127: ... message is for the use case where a user has generated a Test Alert Severity Info Serviceable No Automatically notify Support No Alert Category System other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0040 User Action Information only no action is required FQXSPSS4001I Server General Settings set by user arg1 Name arg2 Contact arg3 Location arg4 Room arg5 RackID arg6 Rack U position arg7 Address arg8 A...

Page 128: ...ID 0134 User Action Information only no action is required FQXSPSS4005I Manual Call Home by user arg1 arg2 Manual Call Home by user Severity Info Serviceable No Automatically notify Support Yes Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0135 User Action Information only no action is required FQXSPSS4006I Call Home to arg1 failed to complete arg2 Call Home failed to complete Severity In...

Page 129: ... enters maintenance mode Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0226 User Action Information only no action is required FQXSPSS4010I Test Audit Log generated by user arg1 This message is for the use case where OS Crash Video Capture Failed Severity Info Serviceable No Automatically notify Support No Alert Categ...

Page 130: ...ired FQXSPTR4002I Synchronize time setting by user arg1 Mode Sync with NTP Server NTPServerHost1 arg2 arg3 NTPServerHost2 arg4 arg5 NTPServerHost3 arg6 arg7 NTPServerHost4 arg8 arg9 NTPUpdateFrequency arg10 A user configured the Date and Time synchronize settings Severity Info Serviceable No Automatically notify Support No Alert Category none SNMP Trap ID CIM Prefix IMM CIM ID 0085 User Action Inf...

Page 131: ... only no action is required FQXSPUN0017I Sensor SensorElementName has transitioned to normal state This message is for the use case when an implementation has detected a Sensor transition to the normal state Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0518 User Action Information only no action is required FQXSPUN...

Page 132: ...Serviceable Yes Automatically notify Support No Alert Category Critical Other SNMP Trap ID 50 CIM Prefix PLAT CIM ID 0530 User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error 2 Reboot system 3 If problem persists Trained technician only replace the system board FQXSPUN0026I Device LogicalDeviceEle...

Page 133: ...everity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0509 User Action Information only no action is required FQXSPUN2018I Sensor SensorElementName has deasserted the transition from normal to non critical state This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non ...

Page 134: ...ng status This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non critical from normal Severity Info Serviceable No Automatically notify Support No Alert Category Warning Other SNMP Trap ID 60 CIM Prefix PLAT CIM ID 0521 User Action Information only no action is required FQXSPUN2050I The RAID controller in PCI slot arg1 is no longer in ...

Page 135: ... unable to match its firmware to the server This message is for the use case where a Management Controller firmware version does not match the server Severity Error Serviceable No Automatically notify Support No Alert Category System other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0031 User Action Complete the following steps until the problem is solved 1 Update the BMC firmware 2 NOTE Some cluster so...

Page 136: ...ted Severity Error Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID 22 CIM Prefix IMM CIM ID 0042 User Action Complete the following steps until the problem is solved 1 AC cycle the system 2 Reflash XCC BMC firmware to the latest version 3 NOTE Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster s...

Page 137: ...er Action Complete the following steps until the problem is solved 1 Reflash XCC BMC firmware to the latest version on all servers 2 NOTE Some cluster solutions require specific code levels or coordinated code updates If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before you update the code 3 If problem persists collect Servic...

Page 138: ...ystem ComputerSystemElementName initiated by watchdog WatchdogElementName This message is for the use case when an implementation has detected a Power Cycle by Watchdog occurred Severity Info Serviceable No Automatically notify Support No Alert Category System Other SNMP Trap ID CIM Prefix PLAT CIM ID 0374 User Action Information only no action is required FQXSPWD0004I Watchdog Timer interrupt occ...

Page 139: ...tenance Error The event is a failure or critical condition that impairs service or an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support UEFI events organized by severity The following table...

Page 140: ...Informational FQXSFMA0029I The PFA of DIMM arg1 has been deasserted after applying PPR for this DIMM arg2 Informational FQXSFMA0046I DIMM arg1 is disabled because it is Intel Optane PMEM that is not supported on current platform Informational FQXSFPU0020I The UEFI firmware image capsule signature is invalid Informational FQXSFPU0021I The TPM physical presence state has been cleared Informational F...

Page 141: ...Health Status Driver Warning FQXSFDD0007G Security Key Lifecycle Manager SKLM IPMI Error Warning FQXSFIO0008M An intra board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Warning FQXSFIO0009M An inter board UPI dynamic link width reduction has been detected on the link between processor arg1 port arg2 and processor arg3...

Page 142: ... arg1 UID arg2 of Intel Optane PMEM persistent memory interleave set is missing Warning FQXSFMA0037G Intel Optane PMEM interleave set DIMM arg1 is migrated from another system Platform ID arg2 these migrated PMEMs are not supported nor warranted in this system Warning FQXSFMA0038K All Intel Optane PMEMs could not be auto unlocked because of no passphrase Warning FQXSFMA0039K One or more Intel Opta...

Page 143: ...rg1 port arg2 and processor arg3 port arg4 Error FQXSFIO0006M An inter board UPI failure has been detected on the link between processor arg1 port arg2 and processor arg3 port arg4 Error FQXSFIO0007M An error has been detected by the IIO on Bus arg1 The value of Global Fatal Error Status register is arg2 The value of Global Non Fatal Error Status register is arg3 Please check error logs for additi...

Page 144: ...emory configuration for Sparing Mode Please correct memory configuration arg1 Error FQXSFMA0023M Error has occurred in NVDIMM flash NVDIMM backup restore may not operate correctly arg1 Error FQXSFMA0024M Error has occurred in NVDIMM Supercap NVDIMM backup restore may not operate correctly arg1 Error FQXSFMA0025M NVDIMM Supercap has been disconnected NVDIMM will lose its backup ability until this i...

Page 145: ...cted for one or more processors Error FQXSFPU0016N A processor within the system has failed the BIST Error FQXSFPU0017G A processor microcode update failed Error FQXSFPU0018N CATERR IERR has asserted on processor arg1 Error FQXSFPU0019N An uncorrectable error has been detected on processor arg1 Error FQXSFPU0030N A firmware fault has been detected in the UEFI image Error FQXSFPU0031N The number of...

Page 146: ...TH PROTOCOL Reports Reboot Required Controller Severity Warning User Action Complete the following steps 1 No action required system will reboot at the end of POST 2 Reflash the adapter firmware 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFDD0004M DRIVER HEALTH PROTOCOL Reports System Shutdown Required Controller Severity Fatal User Action Complete the followin...

Page 147: ...nfo User Action Complete the following steps 1 This event should be followed by a recent FQXSFIO0005M FQXSFIO0006M event denoting some UPI links failure which caused UPI topology downgrade 2 Solve the event FQXSFIO0005M FQXSFIO0006M at first then this event should be solved automatically 3 If no recent or after fixing FQXSFIO0005M FQXSFIO0006M event this event still persists collect Service Data l...

Page 148: ...has been detected by the IIO on Bus arg1 The value of Global Fatal Error Status register is arg2 The value of Global Non Fatal Error Status register is arg3 Please check error logs for additional downstream device error data Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applie...

Page 149: ...oblem persists collect Service Data logs 4 Contact Lenovo Support FQXSFIO0011M A PCIe parity error has occurred on Bus arg1 Device arg2 Function arg3 The Vendor ID for the device is arg4 and the Device ID is arg5 The Physical slot number is arg6 Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable device driver firmware update version of service inf...

Page 150: ...umber is arg6 Severity Warning User Action Complete the following steps 1 If this PCIe device and or any attached cables were recently installed moved serviced or upgraded reseat adapter and any attached cables 2 Check Lenovo support site for any applicable service bulletin or UEFI or adapter firmware update that applies to this error NOTE It may be necessary to disable unused option ROMs from UEF...

Page 151: ...e XCC IFM may not be deployed correctly Severity Error User Action Complete the following steps 1 Update all system firmware including adapter firmware to the latest levels Note If the device is part of a cluster solution verify that the latest level of code is supported for the cluster solution before the update 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFIO0...

Page 152: ...n Complete the following steps 1 Check the log for a separate error related to an associated PCIe device or NVME disk and resolve that error 2 Check the Lenovo support site for an applicable service bulletin or firmware update for the system or adapter that applies to this error 3 Check the system spec to make sure that the PCIe device or NVME disk is installed in the compatible PCIe slot or bay a...

Page 153: ...quired firmware updates 2 If this device and or any attached cables were recently installed moved serviced or upgraded a a Reseat Adapter and any attached cables b b Reload Device Driver c c If device is not recognized reconfiguring slot to Gen1 or Gen2 may be required Gen1 Gen2 settings can be configured via F1 Setup System Settings Devices and I O Ports PCIe Gen1 Gen2 Gen3 Speed Selection or the...

Page 154: ...at the PCIe NVME disk is installed in the compatible bay and a compatible cable is used If not performance of this device might be impacted 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFMA0001I DIMM arg1 Disable has been recovered arg2 Severity Info User Action Information only no action is required FQXSFMA0001M DIMM arg1 has been disabled due to an error detect...

Page 155: ...o system memory has been detected arg1 Severity Error User Action Complete the following steps 1 Ensure one or more supported DIMMs are installed in the correct population sequence 2 If the system has light path then check for any lit DIMM connector LEDs and if found reseat those DIMMs Alternatively i e if light path is not available the same can be accomplished using XCC GUI 3 Swap DIMMs between ...

Page 156: ...ensure this informational event is not logged again FQXSFMA0007I arg1 DIMM number arg2 has been replaced arg3 Severity Info User Action Complete the following steps 1 If this information event is logged in the XCC event log the server does not have qualified memory installed 2 The memory installed may not be covered under warranty 3 Without qualified memory speeds supported above industry standard...

Page 157: ... the DIMM connectors are correctly populated for mirroring mode according to the service information for this product 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0010I Invalid memory configuration for Sparing Mode has been recovered arg1 Severity Info User Action Information only no action is required FQXSFMA0010K Invalid memory configuration for Sparing Mod...

Page 158: ...rmware update that applies to this memory error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0013I Mirror Fail over complete DIMM arg1 has failed over to to the mirrored copy arg2 Severity Info User Action Check the system event log for uncorrected DIMM failures and replace those DIMMs FQXSFMA0014I Memory spare copy initiated arg1 Severity Info User Action In...

Page 159: ...rmware update that applies to this memory error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0025M NVDIMM Supercap has been disconnected NVDIMM will lose its backup ability until this is corrected arg1 Severity Error User Action Complete the following steps 1 If the server has recently been installed moved serviced or upgraded verify that the DIMM is properly...

Page 160: ...recent FQXSFMA0011I event denoting detected change in DIMM population that could be related to this problem 2 Boot to F1 setup and enable the DIMM Reboot the system 3 Update UEFI firmware to the latest version 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFMA0028K Memory Capacity exceeds CPU limit arg1 Severity Error User Action Complete the following steps 1 Rem...

Page 161: ...ane PMEM DIMM health status in one of the following ways a Run PMEM test under LXPM diagnostic Look for Percentage Remaining of spare blocks b Check for Remaining Life of spare blocks on the XCC Web GUI 2 Back up data 3 Check if the PMEM meets warranty terms a If the PMEM meets the warranty terms contact Lenovo Support for PMEM replacement b If the PMEM does not meet the warranty terms order a new...

Page 162: ... correct location for PMEMs 4 Move all PMEMs of error message FQXSFMA0034M logs to the correct location 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFMA0034M DIMM arg1 UID arg2 of Intel Optane PMEM persistent memory interleave set should be moved to DIMM slot arg3 in sequence Severity Warning User Action Complete the following steps 1 Collect XCC Service Data 2 ...

Page 163: ... Move the PMEM back to the original machine or same machine type platform or backup the persistent region data and delete namespace disable security security erase follow PMEM guide to create new goal if the target installed system support PMEM 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFMA0038K All Intel Optane PMEMs could not be auto unlocked because of no p...

Page 164: ...M configuration detected Please verify PMEM configuration is valid Severity Warning User Action Complete the following steps 1 Check system spec and follow the rules for populating PMEM in correct order 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFMA0041K Near Memory Far Memory ratio 1 arg1 arg2 for Intel Optane PMEM configuration is not in recommended range 1 ...

Page 165: ...Service Data log 3 Contact Lenovo Support FQXSFPU0001N An unsupported processor has been detected Severity Error User Action Complete the following steps 1 Check Lenovo support site for a firmware update required for this processor and install that update if applicable 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0002N An invalid processor type has been detec...

Page 166: ... the following steps 1 If this is a newly installed option ensure that matching Processors are installed in the correct Processor sockets 2 Check Lenovo support site for an applicable service bulletin that applies to this Processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0005K A mismatch between the maximum allowed UPI link speed has been detected ...

Page 167: ...e that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0009K An external clock frequency mismatch has been detected for one or more processors Severity Error User Action Complete the following steps 1 Verify that the processor is a valid option that is listed as a Server Proven device for this system If not remove the Processor an...

Page 168: ...re installed in the correct processor sockets Correct any mismatch found 2 Check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 3 If the problem persists collect Service Data logs 4 Contact Lenovo Support FQXSFPU0013K A processor model mismatch has been detected for one or more processors Severity Error User Action Complete the fo...

Page 169: ...If the processor or firmware was just updated check the Lenovo support site for an applicable service bulletin or firmware update that applies to this processor error 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0017G A processor microcode update failed Severity Error User Action Complete the following steps 1 Check Lenovo support site for an applicable servi...

Page 170: ...the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU0023G Secure Boot Image Verification Failure Warning Severity Warning User Action Complete the following steps 1 It s a security warning message when user want to boot from an unauthorized UEFI image or OS while Secure Boot is enabled and Secure Boot Mode is in User Mode If c...

Page 171: ... at a time to locate the problem 4 If problem persists save customer s UEFI configurations then remove and re install CMOS battery for 30 seconds to clear CMOS contents If it boots successfully then restore system settings 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFPU0031N The number of POST attempts has reached the value configured in F1 setup The system has...

Page 172: ...te the following steps 1 Check Lenovo support site for an applicable service bulletin or UEFI firmware update that applies to this error 2 Reboot the system 3 Check and reverse any recent changes to system settings or the Operating System 4 If the problem persists collect Service Data logs 5 Contact Lenovo Support FQXSFPU4033F TPM Firmware recovery is in progress Please DO NOT power off or reset s...

Page 173: ...ata logs 4 Contact Lenovo Support FQXSFPU4041I TPM Firmware update is in progress Please DO NOT power off or reset system Severity Info User Action Information only no action is required FQXSFPU4042I TPM Firmware update is finished rebooting system to take effect Severity Info User Action Information only no action is required FQXSFPU4043G TPM Firmware update aborted System is rebooting Severity W...

Page 174: ... the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU4052G TPM_POLICY is not locked Severity Warning User Action Complete the following steps 1 Reboot the system 2 If the problem persists collect Service Data logs 3 Contact Lenovo Support FQXSFPU4053G System TPM_POLICY does not match the planar Severity Warning User Action Complete the following steps 1 Remove any newly ...

Page 175: ... User Action Information only no action is required FQXSFPU4058I Secure Boot Setting is changed from enabled to disabled Severity Warning User Action Information only no action is required FQXSFPU4059I User requested to skip freezing lock of AHCI attached SATA drives System UEFI accepted the request and will execute priot to OS boot Severity Info User Action Complete the following steps 1 Change S...

Page 176: ...n is required FQXSFPU4085I Host WOL boot order has been changed Severity Info User Action Information only no action is required FQXSFPW0001L CMOS has been cleared Severity Warning User Action Complete the following steps 1 If the CMOS clear was user initiated this event can be safely ignored and no further action is required 2 If the system was recently installed moved or serviced make sure the b...

Page 177: ...ake sure XCC and UEFI FW are operating with same compatible level 3 Check Lenovo support site for an applicable service bulletin or firmware update that applies to this error 4 Reflash XCC Firmware 5 If the problem persists collect Service Data logs 6 Contact Lenovo Support FQXSFSM0007I The XCC System Event log SEL is full Severity Info User Action Complete the following steps 1 Use BMC Web Interf...

Page 178: ... 10 Contact Lenovo Support FQXSFSR0002I arg1 GPT corruption recovered DiskGUID arg2 Severity Info User Action Information only no action is required FQXSFSR0003G The number of boot attempts has been exceeded No bootable device found Severity Warning User Action Complete the following steps 1 Remove AC power from the system 2 Connect at least one bootable device ot the system 3 Connect AC power to ...

Page 179: ...rror The event is a failure or critical condition that impairs service or an expected function User Action Indicates what actions you should perform to solve the event Perform the steps listed in this section in the order shown until the problem is solved If you cannot solve the problem after performing all steps contact Lenovo Support LXPM events organized by severity The following table lists al...

Page 180: ...ational FQXPMUP0102I Start to update window driver Informational FQXPMUP0103I Start to update linux driver Informational FQXPMUP0104I Start to update UEFI Informational FQXPMUP0105I Start to update BMC Informational FQXPMUP0106I Successfully updated the firmware Informational FQXPMVD0003I Update VPD data successfully Informational FQXPMCL0001K Bootx64 efi is not found Failed to Boot OS Warning FQX...

Page 181: ...ges are not compatible Warning FQXPMUP0003K Unable to obtain the minimum level of UEFI Warning FQXPMUP0004K Unable to obtain the installed version of UEFI Warning FQXPMUP0005K Unable to obtain the installed version of BMC Warning FQXPMUP0006K Unable to obtain the installed version of LXPM Warning FQXPMUP0007K Unable to obtain the installed version of linux driver Warning FQXPMUP0008K Unable to obt...

Page 182: ...ive Error FQXPMSD0011M The hard drive is not supported by uEFI while LXPM send command to test hard drive Error FQXPMUP0201M BMC communication failed EMMC2USB mount failure Failed to update the firmware Error FQXPMUP0202M Transfer the update package error Failed to update the firmware Error FQXPMUP0203M BMC communication failed EMMC2USB unmount failure Failed to update the firmware Error FQXPMUP02...

Page 183: ...t technical support FQXPMCL0003K BMC communication failed DRIVER Mount Failure Severity Warning User Action 1 Ensure proper operation of the virtual USB connection 2 Restart BMC via supported method and reboot the system 3 Reflash BMC firmware 4 Clone the image over and retry the operation 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds...

Page 184: ... 3 Ensure the state of the RAID adapter and disk drives are normal 4 Verify proper physical connection of the disk drive SAS expander if applicable and RAID adapter 5 Reboot the machine and retry the export of the RAID configuration 6 If the problem persists please contact technical support FQXPMCL0007I Import raid config successfully Severity Info User Action Information only no action is require...

Page 185: ...09K Failed to import uefi settings Severity Warning User Action 1 Ensure proper connection to USB network drive and retry the uEFI setting import 2 Ensure that same system model type to import the uEFI setting and UEFI version should be the same 3 Reboot and try to import a new clone of the UEFI settings 4 Reflash UEFI firmware 5 If the problem persists please contact technical support FQXPMCL0010...

Page 186: ...If the problem persists please contact technical support FQXPMEM0001M Unable to locate LXPM firmware image Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Reflash the LXPM 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If t...

Page 187: ...on Settings Select Console Redirection Change the setting to Disable and save Next reboot the system 2 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support FQXPMEM0008M Diagnostic image cannot be launched as the ...

Page 188: ...start the system and retry the operation again 5 If the problem persists contact technical support FQXPMER0004I Internal storage drives erased successfully Severity Info User Action Information only no action is required FQXPMER0004M Failed to clear system logs Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Retry this operation again 3 If the problem persists...

Page 189: ... successfully Severity Info User Action Information only no action is required FQXPMNM0001G Failed to set new BMC network parameters Severity Warning User Action 1 Ensure input parameters are valid 2 Wait for one minute and retry the setting 3 Restart BMC via supported method and reboot the system 4 Retry the setting change 5 Use UEFI setup to change parameters optional FQXPMNM0002I Set BMC networ...

Page 190: ... Action 1 Ensure proper operation of the virtual USB connection 2 Restart BMC via supported method and reboot the system 3 Reflash BMC firmware 4 Retry OS deployment 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 6 If the problem persists please contact technical...

Page 191: ... problem persists please contact technical support FQXPMOS0007K Failed to read License RTF file Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 If the problem persists reflash BMC firmware 3 Use another OS media USB DVD or USB key 4 Retry OS deployment 5 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several secon...

Page 192: ...known test error occurred while the device was executing its self test Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 Ensure device firmware is at the latest level 3 Retry the test 4 If the problem persists please contact technical support FQXPMSD0003M self test completed having a test element that failed and the...

Page 193: ...es 2 Ensure device firmware is at the latest level 3 Retry the test 4 If the problem persists please contact technical support FQXPMSD0007M Hard Drive s not found Severity Error User Action 1 Remove A C from the server and reseat all drives backplanes RAID adapters expanders if any and cables 2 Ensure device firmware is at the latest level 3 Verify that the same Error is present in BMC or OneCLI i...

Page 194: ...elf test feature 2 If the problem persists please contact technical support FQXPMSR0001K Found unsupported RAID adapter Severity Warning User Action 1 Check the following Lenovo support site for information on supported RAID adapters http www lenovo com us en serverproven index shtml 2 Ensure RAID adapter LXPM and UEFI firmware are at the latest levels 3 If the problem persists please contact tech...

Page 195: ...arning User Action 1 Ensure LXPM and RAID adapter firmware are at the latest levels 2 Ensure the state of RAID adapter and disk drives are both healty 3 Verify proper physical connection of the disk drive SAS expander if applicable and RAID adapter 4 Reboot the machine and retry to remove the existing virtual disk 5 If the problem persists please contact technical support FQXPMSR0032I Removed exis...

Page 196: ...power is restored power on the host system 4 If the problem persists please contact technical support FQXPMUP0005K Unable to obtain the installed version of BMC Severity Warning User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on A...

Page 197: ...rmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support FQXPMUP0101I Start to update LXPM Severity Info User Action Information only no action is required FQXPMUP0102I Start to update window driver Severity...

Page 198: ...led to update the firmware Severity Error User Action 1 Ensure the update package is not corrupt undamaged and then retry the update 2 Ensure proper connection to USB network drive and retry the update 3 Restart BMC via supported method and BMC setting via uEFI setup or Restart Management Controller in BMC web UI Then reboot the system 4 If the problem persists reflash the BMC firmware 5 If the pr...

Page 199: ...ate the firmware Severity Error User Action 1 Restart BMC via supported method and reboot the system 2 Reflash BMC firmware 3 Perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists try a different Lenovo tool to perform the update eg XClarity Admi...

Page 200: ...C via supported method and reboot the system 2 Reflash BMC firmware 3 If the problem persists perform AC reset or virtual reseat Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 4 If the problem persists please contact technical support FQXPMVD0001H Failed to get VPD data Severity Warning User Action ...

Page 201: ... AC reset or virtual reseat if step 1 failed Note When performing AC reset after powering off AC wait several seconds before powering on AC After AC power is restored power on the host system 3 If the problem persists please contact technical support FQXPMVD0012K Failed to set the TPM TPM card TCM policy Severity Warning User Action 1 Press Apply button on VPD update page 2 Reboot the system if st...

Page 202: ...198 ThinkSystem ST650 V2 Messages and Codes Reference ...

Page 203: ... to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warranty terms and conditions state that you the owner of the Lenovo product are responsible for maintaining...

Page 204: ...logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system service data You can collect existing system log data or run a new diagnostic to collect new data Lenovo XClarity Controller You can use the Lenovo XClarity Controller web interface...

Page 205: ...locate a service provider authorized by Lenovo to provide warranty service go to https datacentersupport lenovo com serviceprovider and use filter searching for different countries For Lenovo support telephone numbers see https datacentersupport lenovo com supportphonelist In the U S and Canada call 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 day...

Page 206: ...202 ThinkSystem ST650 V2 Messages and Codes Reference ...

Page 207: ... Lenovo XClarity Controller 5 events UEFI 135 175 G Getting help 199 H hardware service and support telephone numbers 201 help 199 L Lenovo XClarity Controller error messages 5 Lenovo XClarity Controller events 5 S service and support before you call 199 hardware 201 software 201 service data 200 software service and support telephone numbers 201 support web page custom 199 T telephone numbers 201...

Page 208: ...204 ThinkSystem ST650 V2 Messages and Codes Reference ...

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