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Lenovo ThinkServer RD550, User Manual And Hardware Maintenance Manual

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Lenovo ThinkServer RD550 User Manual And Hardware Maintenance Manual Download Page 90

5. If you are instructed to return the old TPM, follow all packaging instructions and use any packaging

materials that are supplied to you for shipping.

What to do next:

• To work with another piece of hardware, go to the appropriate section.

• To complete the removal procedure, go to “Completing the parts replacement” on page 152.

Installing or removing the RAID 110i upgrade key

The Lenovo ThinkServer RAID 110i upgrade key (hereinafter referred to as RAID 110i key) activates RAID 5
for the onboard SATA software RAID. As a result, the capability of the system board is expanded. You can
purchase a RAID 110i key from Lenovo and install it to the RAID upgrade key connector on the system board.

For a list of ThinkServer options, go to:
http://lenovoquickpick.com/usa/home/thinkserver/rack-and-tower-server

Installing the RAID 110i key

Attention:

Do not open your server or attempt any repair before reading and understanding “Safety information”

on page iii and “Guidelines” on page 59.

Before you begin, print all the related instructions or ensure that you can view the PDF version on another
computer for reference.

Note:

Use any documentation that comes with the RAID 110i key and follow those instructions in addition to

the instructions in this topic.

To install the RAID 110i key, do the following:

1. Remove all external media from the drives and turn off all attached devices and the server. Then,

disconnect all power cords from electrical outlets and disconnect all cables that are connected to
the server.

2. Prepare your server. See “Removing or extending the server from the rack cabinet” on page 61.

3. Remove the server cover. See “Removing the server cover” on page 61.

4. Touch the static-protective package that contains the RAID 110i key to any unpainted surface on the

outside of the server. Then, take the RAID 110i key out of the package.

Note:

Carefully handle the RAID 110i key by its edges.

76

ThinkServer RD550 User Guide and Hardware Maintenance Manual

Summary of Contents for ThinkServer RD550

Page 1: ...ThinkServer RD550 User Guide and Hardware Maintenance Manual Machine Types 70CV 70CW 70CX and 70CY ...

Page 2: ... product Safety information on page iii Appendix A Notices on page 165 Third Edition February 2015 Copyright Lenovo 2014 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...g the server 47 Using the Setup Utility program 47 Starting the Setup Utility program 47 Viewing information in the Setup Utility program 47 Setup Utility program interface 47 Setting the system date and time 50 Using passwords 50 Selecting a startup device 51 Configuring the TPM function 52 Setting an Ethernet connector for system management 52 Exiting the Setup Utility program 52 Updating or rec...

Page 4: ... Updating the server configuration 153 Chapter 7 Troubleshooting and diagnostics 155 Troubleshooting procedure 155 Viewing the status and diagnostic LEDs 155 Viewing the system event log 156 Basic troubleshooting tables 156 Lenovo ThinkServer Deployment Manager program problems 156 Optical drive problems 156 Storage drive problems 157 Memory module problems 158 Keyboard mouse and USB device proble...

Page 5: ...n käyttöä Avant d utiliser le produit veillez à bien lire et comprendre les instructions de sécurité multilingues figurant sur le DVD de documentation fourni avec le produit Πριν χρησιμοποιήσετε το προϊόν βεβαιωθείτε ότι έχετε διαβάσει και κατανοήσει τις οδηγίες ασφάλειας οι οποίες είναι διαθέσιμες σε διάφορες γλώσσες στο DVD τεκμηρίωσης που συνοδεύει το προϊόν Vor Verwendung des Produkts sollten ...

Page 6: ... s produktom Preden začnete uporabljati izdelek je pomembno da preberete in razumete večjezična varnostna navodila na DVD ju z dokumentacijo ki ste ga prejeli skupaj z izdelkom Antes de utilizar el producto asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto Var noga med att läsa säkerhetsinstruktionerna på dokument...

Page 7: ... instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlets 5 Turn devices ON 1 Turn everythi...

Page 8: ...ss 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb 32 kg 70 5 lb 55 kg 121 2 lb 100 kg 220 5 lb CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the...

Page 9: ...s will not support the weight of the device Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statem...

Page 10: ...ded on the rails Statement 14 CAUTION Some accessory or option board outputs exceed Class 2 or limited power source limits You must install the appropriate interconnecting cabling in accordance with your local electrical code requirements Statement 15 CAUTION The power control button on the device may put the device in standby mode instead of turning off the device In addition the device might hav...

Page 11: ... V direct current The branch circuit overcurrent protection must be rated in accordance with local electrical code requirements Use 1 3 mm2 or 16 American Wire Gauge AWG copper conductor only not exceeding 3 meters in length Torque the wiring terminal screws to 1 4 newton meters or 12 inch pounds Provide a readily available approved and rated disconnect device in the field wiring Statement 17 CAUT...

Page 12: ...her you can continue without first correcting the problem Consider these conditions and the safety hazards they present Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged Cathode Ray Tube CRT monitor or a bulging capacitor Mechanical hazards such as loose or missing hardware To determine whether t...

Page 13: ...worn frayed or pinched cables 9 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with Grounding requirements Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Copyright Lenovo 2014 2015 xi ...

Page 14: ...xii ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 15: ...ntation DVD that comes with your server A printable generic version of the latest LLW also is available in more than 30 languages at http www lenovo com warranty llw_01 If you cannot obtain the LLW through the documentation DVD or Lenovo Web site contact your local Lenovo office or reseller to obtain a printed version of the LLW free of charge For warranty service consult the worldwide Lenovo Supp...

Page 16: ...e locations offer extended privileges and services to registered users Server documentation This topic provides general descriptions of the various documentation for your server and instructions on how to obtain all the documentation Printed documents The following documents are printed out and contained in your server package Read Me First This is a multilingual document you should read first Thi...

Page 17: ...ct This document also includes the Lenovo warranty statement Customer Replaceable Units CRUs information and information about how to contact the Lenovo Customer Support Center Lenovo License Agreement This document includes the terms and conditions of the Lenovo License Agreement User Guide and Hardware Maintenance Manual This document provides detailed information to help you get familiar with y...

Page 18: ...4 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 19: ...s that comes with the server 4 Connect the Ethernet cable and power cords to the server See Rear view of the server on page 21 to locate the connectors 5 Turn on the server to verify operation See Turning on the server on page 45 6 Review the Unified Extensible Firmware Interface UEFI settings and customize as needed See Using the Setup Utility program on page 47 7 Configure RAID and install the o...

Page 20: ...6 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 21: ...ox including items such as power cords printed documentation and a documentation DVD Features This topic provides general information about the server features for various models Depending on your specific model some features might vary or unavailable For information about your specific model use the Setup Utility program See Viewing information in the Setup Utility program on page 47 You also can...

Page 22: ...um One or two 1100 watt hot swap redundant power supplies Universal input and compliant with 80 PLUS Platinum Notes For 550 watt 750 watt or 1100 watt Platinum power supply 90 264 V ac For 750 watt Titanium power supply 180 264 V ac System fans Your server supports up to eight hot swap system fans with redundancy This design helps you to avoid significant cooling problems when a system fan fails Y...

Page 23: ... 2 Hot swap SATA Hard disk drive or solid state drive Notes SATA is the acronym for Serial Advanced Technology Attachment SAS stands for Serial Attached SCSI SCSI is the acronym for Small Computer System Interface You can install SATA hard disk drives SAS hard disk drives and solid state drives into the same server The following server models also are available Server models without hard disk driv...

Page 24: ... Integrated graphics controller On board ASPEED AST2400 16 MB of video memory cache Ethernet connectivity There is one RJ 45 Ethernet connector on the rear panel with 10 megabits per second Mbps 100 Mbps or 1000 Mbps network connectivity The Ethernet connector is for system management You can install an Ethernet card or an AnyFabric adapter to enable more Ethernet connectors However you must insta...

Page 25: ...part of server management is independent of the operating system and is called out of band management The system board platform management subsystem consists of the integrated TSM communication buses sensors the BIOS and server management firmware It is responsible for error reporting system power control thermal monitoring system fan control and other management features The TSM provides system m...

Page 26: ...ic lists the physical specifications for your server Dimensions Width without rack handles 447 mm 17 59 inches Width with rack handles 482 mm 18 98 inches Depth without rack handles and power supply handles 779 8 mm 30 70 inches Depth with rack handles and power supply handles 802 8 mm 31 61 inches Height 43 mm 1 69 inches Weight The product weight varies depending on different system configuratio...

Page 27: ...e value decreases by 1 C 33 8 F with every 175 m 574 ft of altitude increase A4 This temperature value decreases by 1 C 33 8 F with every 125 m 410 ft of altitude increase Electrical input Universal input Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software This topic provides informati...

Page 28: ...electable partition size and file system type Ability to install the operating system and device drivers in an unattended mode to save time Ability to create a reusable response file that can be used with similarly configured Lenovo servers to make future installations even faster Contains RAID configuration utility Provides device drivers based on the server model and detected devices Supports BI...

Page 29: ...crease power efficiency and improve business continuity For information about using Energy Manager refer to the help system of the program Lenovo ThinkServer Operating System based Platform Update Tool The Lenovo ThinkServer Operating System based Platform Update Tool is used to update the firmware in the operating system for your server For detailed information about using the program refer to th...

Page 30: ...ations This topic provides information to help you locate your server components Machine type model and serial number label When you contact Lenovo for help the machine type model and serial number information helps support technicians to identify your server and provide faster service The machine type model and serial number label is attached on the pull out information card which is a small plas...

Page 31: ...inch drives on page 18 Note Depending on the model your server might look slightly different from the illustrations in this topic Front view of server models with 3 5 inch drives Figure 3 Front view of server models with 3 5 inch drives 1 Front panel 2 Slim optical drive available on some models 3 Pull out information card 4 Rack handle right 5 3 5 inch drive bays 0 3 6 Rack handle left 1 Front pa...

Page 32: ...ays 0 3 The EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed hard disk drives in your server varies by model The vacant hard disk drive bays are occupied by dummy hard disk drive trays When you install drives follow the order of the drive bay numbers Front view of server models with 2 5 inch drives Figure 4 Front view of...

Page 33: ...e occupied by dummy trays When you install drives follow the order of the drive bay numbers Front panel The following illustration shows the controls connectors and LEDs on the front panel of the server The front panel varies by model Figure 5 Front panel for server models with 3 5 inch drive bays Figure 6 Front panel for server models with 2 5 inch drive bays 1 Network status LED 2 System health ...

Page 34: ...re connected securely to the system board 2 Reinstall the removed fan or install a new fan to replace the removed fan The power supply has a critical error Check the BMC for detailed information A power cord has been disconnected or a redundant power supply has been removed 1 Ensure that the power supplies are installed securely 2 Ensure that the power cords are connected securely to the power sup...

Page 35: ...identified 5 DisplayPort connector available on some models Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector 6 USB 2 0 connectors 2 available on some models Used to attach a USB compatible device such as a USB keyboard mouse scanner or printer If you have more than four USB devices you can purchase a USB hub which you can use to con...

Page 36: ...ap redundant power supply 2 available on some models 11 Hot swap redundant power supply 1 1 PCIe slots Used to attach an Ethernet card or any other supported PCIe card Physical link width Negotiable link width Supported card length and height x16 x16 x8 x4 x2 x1 Low profile card x8 x8 x4 x2 x1 Low profile card 2 Rear 2 5 inch drive bays Used to install up to two 2 5 inch drives 2 AnyFabric slot 2 ...

Page 37: ...h as a USB keyboard mouse scanner or printer If you have more than four USB devices you can purchase a USB hub which you can use to connect additional USB devices 6 System ID LED When you press the ID button on the front panel the ID LEDs on both the front and rear of the server are lit to help you locate the server among other servers You also can turn on the ID LEDs using a remote management pro...

Page 38: ...ower supply status LEDs on page 44 9 Fiber cable release tool A fiber cable release tool FRU part number 00FC501 is attached to the rear of your server This tool helps you release the fiber cable from the PCIe card with an optical module Using the fiber cable release tool To use the fiber cable release tool do the following 1 Locate the fiber cable release tool and then remove it from the rear of ...

Page 39: ...page 16 To remove the server cover and the cooling shroud and gain access to the inside of the server see Removing the server cover on page 61 and Removing and reinstalling the cooling shroud on page 64 The chassis configuration varies by model The following illustrations show the two chassis configurations based on the supported drives Server models with 3 5 inch drives Server models with 2 5 inc...

Page 40: ...ID adapter 7 Front backplane for 3 5 inch drives 8 Rack handle right 9 ThinkServer RAID Super Capacitor Module available on some models 10 3 5 inch drive area 11 Rack handle left 12 Slim optical drive available on some models 13 System fans 14 Heat sink s with microprocessor s underneath 15 Rear backplane cage assembly available on some models 16 AnyFabric adapter 1 available on some models 17 Ris...

Page 41: ...embly 1 17 Riser card assembly 2 CRUs are parts that can be upgraded or replaced by the customer If a CRU is determined to be defective during the warranty period a replacement CRU will be provided to the customer Customers are responsible for installing the self service CRUs for this product Customers also can install optional service CRUs which might require some technical skills or tools or req...

Page 42: ...No Microprocessor No Yes M 2 storage module No Yes PCIe card Yes No Power cord Yes No Rack handles Yes No Rear backplane Yes No Rear backplane cage assembly Yes No Riser card Yes No SD card Yes No SD module No Yes Slim optical drive Yes No System board No No System fan Yes No ThinkServer RAID 110i upgrade key Yes No ThinkServer RAID 510i upgrade key Yes No ThinkServer RAID Super Capacitor Module Y...

Page 43: ...AnyRAID Adapter Lenovo ThinkServer RAID 720i AnyRAID Adapter Lenovo ThinkServer RAID 720ix AnyRAID Adapter The following illustrations help you locate the connectors on the AnyRAID adapters Note Depending on the configuration the AnyRAID adapter installed in your server might look slightly different from the illustrations in this topic Lenovo ThinkServer RAID 110i AnyRAID Adapter The Lenovo ThinkS...

Page 44: ...ws the connectors on the adapter Figure 15 Lenovo ThinkServer RAID 510i AnyRAID Adapter 1 PCI E 0 connector 2 PCI E 1 connector Used to connect to the AnyRAID connector 0 1 on the system board See System board components on page 36 3 RAID upgrade key connector Used to connect a ThinkServer RAID 510i upgrade key 30 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 45: ...apter Figure 16 ThinkServer RAID 720i AnyRAID Adapter 1 ThinkServer RAID Super Capacitor Module connector available on some models Used to connect to the ThinkServer RAID Super Capacitor Module See Server components on page 25 2 PCI E 0 connector 3 PCI E 1 connector Used to connect to the AnyRAID connector 0 and 1 on the system board See System board components on page 36 Chapter 3 Product overvie...

Page 46: ...from any of the following component M 2 storage module available on some models Rear backplane for up to two 2 5 inch drives available on some models 2 ThinkServer RAID Super Capacitor Module connector Used to connect to the ThinkServer RAID Super Capacitor Module See Server components on page 25 3 PCI E 0 connector 4 PCI E 1 connector Used to connect to the AnyRAID connector 0 and 1 on the system...

Page 47: ...plane Your server comes with one of the following drive bay and backplane configurations In the front Drive bay size Drive bay quantity Backplane quantity Drive type 3 5 inch 4 1 Hot swap SATA or SAS Hard disk drive or 2 5 inch solid state drive 2 5 inch 12 1 Hot swap SATA or SAS Hard disk drive or solid state drive In the rear for server models with the four 3 5 inch drives only Drive bay size Dr...

Page 48: ... 5 inch drives 4 10 pin power connector Used to connect to the front backplane power connector on the system board to provide power to the backplane 5 Optical drive power connector Used to connect the power cable for the slim optical drive 6 Signal cable connector Used to connect the signal cable for the rear 2 5 inch drives or the M 2 storage module 7 AnyRAID adapter slot Used to connect to an An...

Page 49: ...Rear view of the backplane for 2 5 inch drives 0 11 Slot 0 slot 11 Used to connect 2 5 inch drives 12 PCIe signal connectors Used to connect the signal cable for the PCIe interposer card 13 10 pin power connector Used to connect to the front backplane power connector on the system board to provide power to the backplane 14 AnyRAID adapter slot 2 Used to connect to an AnyRAID adapter Chapter 3 Prod...

Page 50: ...rive connector 1 Used to connect to one of the following connectors Rear 2 5 inch drive signal cable connector on the 3 5 inch backplane SATA connector on the Lenovo ThinkServer RAID 720ix AnyRAID Adapter SATA connector 1 ports 4 7 on the system board 3 4 pin power connector Used to connect to the rear backplane power connector on the system board 5 Rear backplane signal connector Used to connect ...

Page 51: ...1 18 SD module connector 19 Serial connector 20 Riser card assembly 2 slot 21 ThinkServer System Manager Premium module connector 22 Power supply connector 2 23 Microprocessor 2 socket 24 Power supply connector 1 25 RAID upgrade key connector 26 Intrusion switch connector 27 System fan 8 connector 28 CPU2 memory slots 6 29 System fan 7 connector 30 System fan 6 connector 31 System fan 5 connector ...

Page 52: ...nector 2 9 Front panel connector 1 Used to connect to the front panel board However front panel connector 2 can be connected only to the front panel board that has two USB connectors and one DisplayPort connector 10 AnyFabric connector 2 17 AnyFabric connector 1 Used to connect the AnyFabric adapter 11 Rear backplane signal connector Used to connect the signal cable from either of the following ha...

Page 53: ...kServer System Manager Premium module to enable advanced remote management functions on your server 22 Redundant power supply connector 2 24 Redundant power supply connector 1 Used to connect a redundant power supply 25 RAID upgrade key connector Used to connect a ThinkServer RAID 110i upgrade key 26 Intrusion switch connector Used to connect to an intrusion switch 28 32 35 40 Memory slots There a...

Page 54: ...ty information on page iii and Guidelines on page 59 1 Clear password jumper Default setting open Used to erase forgotten passwords such as the BIOS passwords To clear passwords do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the serv...

Page 55: ...cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Locate the BIOS default settings jumper 2 on the system board Then remove any parts and disconnect any cables that might impede your access to the jumper Note Do not remove the memory modules or micr...

Page 56: ...Ds 1 8 System fan fault LEDs 1 to 8 When a System fan fault LED on the system board is lit it indicates that the corresponding system fan is operating too slowly or has failed To solve the problem you might need to reinstall or replace the system fan See Replacing a system fan on page 139 If it is a system board problem contact the Lenovo Customer Support Center 42 ThinkServer RD550 User Guide and...

Page 57: ... The drive is present but not in use Blinking green Off The drive is active and data is being transferred On green Blinking rapidly about four flashes per second amber The RAID controller is identifying the drive On green On amber The RAID array has failed and cannot be recovered You need to recreate a new array Blinking green Blinking slowly about one flash per second amber The drive is being reb...

Page 58: ...king green about 2 flashes per second The power supply is in cold redundancy sleep mode No action is needed 2 Output status LED On green The server is on and the power supply is working normally No action is needed Off The power supply is working normally No action is needed 3 Fault LED On amber The power supply has failed Replace the power supply See Installing or replacing a hot swap redundant p...

Page 59: ...trical current from the device ensure that all power cords are disconnected from the power source The server can be turned off in one of the following ways Turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically For instructions on how to shut down your specific operating s...

Page 60: ... For information about your specific operating system refer to the related documentation or help system for the operating system 46 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 61: ...n the Setup Utility program The Setup Utility program menu lists various items about the system configuration Select a desired item to view information or change settings When working with the Setup Utility program you must use the keyboard The keys used to perform various tasks are displayed on the right bottom pane of each screen You also can press the F1 key for general help about the keys For ...

Page 62: ...ngs menu contains various configuration submenus and items On each submenu press Enter to show selectable options and select a desired option by using the up and down arrow keys or type desired values from the keyboard Some items are displayed on the menu only if the server supports the corresponding features Notes Enabled means that the function is configured Disabled means that the function is n...

Page 63: ...mation enter the corresponding submenu and refer to the instructions on the screen TSM Network Settings Set BMC management network configuration parameters User Account Settings Set BMC user account parameters Boot Manager menu The Boot Manager menu in the Setup Utility program lists all the bootable devices installed in your server and the listed items vary depending on your server configuration ...

Page 64: ...cide to set a password read the following topics Setup Utility program password types The following types of passwords are available in the Setup Utility program Administrator password Setting an administrator password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an admini...

Page 65: ...he password you can use the clear password jumper on the system board to erase the password See System board jumpers on page 40 Then set a new password for the server Selecting a startup device If your server does not start up from a desired device such as the disc or storage drive as expected do one of the following to select the startup device you want Note Not all discs storage drives or other ...

Page 66: ...ram The server will restart to enable the TPM function Setting an Ethernet connector for system management The RJ 45 Ethernet connector on the rear of the server is for system management by default You also can use the Ethernet connector on the installed AnyFabric adapter for system management To set the Ethernet connector for system management do the following 1 Start the Setup Utility program Se...

Page 67: ...successfully without encountering hardware problems After updating the BIOS firmware all of your previous BIOS settings will be automatically restored Check and reconfigure the BIOS settings for your specific needs To update flash the BIOS do the following 1 Go to http www lenovo com drivers and follow the instructions on the Web page to locate the BIOS update package 2 Download the BIOS update pa...

Page 68: ...s and reconnect any cables Then reinstall the server cover See Completing the parts replacement on page 152 12 Connect the server to an ac power source and turn on the server Check and configure the BIOS settings for your specific needs See Using the Setup Utility program on page 47 Note If you cannot recover the BIOS after using the instructions in this topic the BIOS read only memory ROM might b...

Page 69: ...specially for small random access RAID 5 distributes parity along with the data and requires all drives but one to be present to operate drive failure requires replacement but the array is not destroyed by a single drive failure Upon drive failure any subsequent read operations can be calculated from the distributed parity so that the drive failure is masked from the end user The array will have d...

Page 70: ...ment Manager simplifies the process of configuring supported RAID The help system for the program can be accessed directly from the program interface Deployment Manager has the following features for RAID configuration For use with all supported RAID controllers Automatically detects hardware and lists all supported RAID configurations Configures one or more disk arrays per controller depending on...

Page 71: ... User Guide on the documentation DVD that comes with your server This document also is available on the Lenovo Web site at http www lenovo com UserManuals Updating the firmware When you replace a device in the server you might have to either update the server with the latest version of the firmware that is stored in memory on the device or reflash the BIOS the TSM firmware and the FRU SDR To updat...

Page 72: ...58 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 73: ... to http www lenovo com drivers and then follow the instructions on the Web page See Updating the firmware on page 57 for more information Before you install optional hardware devices ensure that the server is working correctly If the server is not working correctly see Chapter 7 Troubleshooting and diagnostics on page 155 to do basic troubleshooting If the problem cannot be solved see Chapter 8 G...

Page 74: ...new part from the static protective package and directly install it in the server without placing it on any other surface If it is hard for you to do this in your specific situation place the static protective package of the new part on a smooth level surface and then place the new part on the static protective package Do not place the part on the server cover or other metal surface Take additiona...

Page 75: ...from the rack cabinet before installing or replacing hardware Depending on the rail type do one of the following If the server is installed in a rack cabinet using static rails remove the server from the rack cabinet and place it on a flat clean and static protective surface See the Rack Installation Instructions that comes with the server If the server is installed in a rack cabinet using slide r...

Page 76: ... server components To reinstall the server cover see Reinstalling the server cover and reconnecting cables on page 152 Installing removing or replacing hardware This topic provides instructions on how to install remove or replace hardware for your server You can expand the capabilities of your server by adding new hardware devices such as memory modules or other server options and maintain your se...

Page 77: ...nd cooling of the server which might result in overheating or component damage Removing and reinstalling the rack handles Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To...

Page 78: ...g Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To remove the cooling shroud do the following 1 Remove all external media from the drives and turn off a...

Page 79: ...n page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Depending on the model your server might look slightly different from the illustrations in this topic To reinstall the cooling shroud do the following 1 Ensure that all components have been reassembled correctly and that no tool...

Page 80: ...operation Memory module installation rules Your server has 24 memory slots Each slot supports 4 GB 8 GB 16 GB and 32 GB double data rate 4 registered dual inline memory modules DDR4 RDIMMs Each slot supports 32 GB 64 GB or 128 GB DDR4 load reduced dual inline memory modules LRDIMMs Your server supports up to 12 memory modules when one microprocessor is installed and up to 24 memory modules when tw...

Page 81: ... memory modules with different ranks in one channel start from the farthest memory slot in the channel and install the memory module that has the most ranks first When memory modules with different frequencies are installed into the memory slots for the same microprocessor all the memory modules run at the lowest frequency It is recommended that you install the high frequency memory modules into t...

Page 82: ...fore you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes To optimize system performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 66 Use any documentation that comes with the memory module and follow those instruction...

Page 83: ...ng shroud on page 64 5 Locate the memory slots on the system board and read the memory module installation rules See Memory module installation rules on page 66 6 Remove any parts or disconnect any cables that might prevent your access to the memory slots 7 Open the retaining clips of the appropriate memory slot Figure 37 Opening the retaining clips of the memory slots 8 Touch the static protectiv...

Page 84: ...mation on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note To optimize system performance ensure that you consider and follow the memory module installation rules when performing the operation See Memory module installation rules on page 66 To remove a memory module do the follo...

Page 85: ...ium to gain location independent remote access to respond to critical incidents and to undertake necessary maintenance Therefore working as an integrated solution in your server the TSM Premium provides an increased level of manageability over the basic server management available You can purchase a TSM Premium module from Lenovo For a list of ThinkServer options go to http lenovoquickpick com usa...

Page 86: ...ule into the TSM Premium module connector Note Ensure that the TSM Premium module is securely seated on the system board Figure 40 Installing the TSM Premium module 7 Reinstall the riser card assembly 2 See Replacing the riser card assembly on page 143 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replac...

Page 87: ... card assembly 2 See Replacing the riser card assembly on page 143 5 Locate the TSM Premium module on the system board and then lift the TSM Premium module straight up to remove it from the TSM Premium module connector Figure 41 Removing the TSM Premium module 6 Reinstall the riser card assembly 2 See Replacing the riser card assembly on page 143 7 If you are instructed to return the old TSM Premi...

Page 88: ...ollowing 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the riser card ...

Page 89: ... the TPM function will be unavailable Use any documentation that comes with the TPM and follow those instructions in addition to the instructions in this topic Depending on the model your server might look slightly different from the illustration in this topic To remove the TPM do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then discon...

Page 90: ...y repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the RAID 110i key and follow those instructions in addition to the instructions in this topic To install the RAID 110i key do th...

Page 91: ...d instructions or ensure that you can view the PDF version on another computer for reference Notes If you remove the RAID 110i key the onboard SATA software RAID function will be unavailable Use any documentation that comes with the RAID 110i key and follow those instructions in addition to the instructions in this topic To remove the RAID 110i key do the following 1 Remove all external media from...

Page 92: ...pgrade key hereinafter referred to as RAID 510i key activates RAID 5 and RAID 50 levels for advanced SATA or SAS hardware RAID As a result the capability of the installed Lenovo ThinkServer RAID 510i AnyRAID Adapter is expanded You can purchase a RAID 510i key from Lenovo and install it to the RAID upgrade key connector on the Lenovo ThinkServer RAID 510i AnyRAID Adapter For a list of ThinkServer ...

Page 93: ...ver RAID 510i AnyRAID Adapter and insert the RAID 510i key into the connector Ensure that the RAID 510i key is securely seated If necessary remove the Lenovo ThinkServer RAID 510i AnyRAID Adapter first before installing the RAID 510i key Then reinstall the Lenovo ThinkServer RAID 510i AnyRAID Adapter See Replacing the AnyRAID adapter on page 103 Note Ensure that the RAID 510i key is securely seate...

Page 94: ... See Removing the server cover on page 61 4 Locate the ThinkServer RAID 510i Adapter 5 Locate the RAID 510i key on the ThinkServer RAID 510i Adapter and then remove it from the ThinkServer RAID 510i Adapter Remove the ThinkServer RAID 510i Adapter first remove the RAID 510i key from the ThinkServer RAID 510i Adapter and then reinstall the ThinkServer RAID 510i Adapter Note Carefully handle the RAI...

Page 95: ...nyRAID adapter and the flash module might look different from the illustration in this topic To install the flash module do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the se...

Page 96: ...the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Locate the AnyRAID adapter See Server components on page 25 5 Remove any parts or disconnect any cables that might impede your operation 6 Touch the static protective package that contains the flash module to any unpainted surfa...

Page 97: ...ons in this topic To install the SD module do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing t...

Page 98: ...ructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the SD module and follow those instructions in addition to the instructions in this topic To remove the SD module do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrica...

Page 99: ...52 Installing or removing the M 2 storage module The M 2 storage module provides an easy way for data storage You can install two M 2 storage drives into the M 2 storage module You can purchase M 2 storage modules and M 2 storage drives from Lenovo For a list of ThinkServer options go to http lenovoquickpick com usa home thinkserver rack and tower server Installing the M 2 storage module Attention...

Page 100: ...r card assembly 2 See Replacing the riser card assembly on page 143 5 On the system board locate the three plastic pins for securing the M 2 storage module 6 Touch the static protective package that contains the M 2 storage module to any unpainted surface on the outside of the server Then take the M 2 storage module out of the package Note Carefully handle the M 2 storage module by its edges 7 Ins...

Page 101: ...ATA connector on the Lenovo ThinkServer RAID 720ix AnyRAID Adapter if one is installed See AnyRAID adapter Host Bus Adapter and PCIe interposer card on page 28 The signal cable connector on the backplane for 3 5 inch drives if your server has one of the following AnyRAID adapter installed Lenovo ThinkServer RAID 110i AnyRAID Adapter Lenovo ThinkServer RAID 510i AnyRAID Adapter Lenovo ThinkServer R...

Page 102: ... from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the riser card assembly 2 See Replacing the riser card assembly on page 143 5 Locate the M 2 storage module and disconnect the cables 6 Press the tw...

Page 103: ... your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Use any documentation that comes with the AnyFabric adapter and follow those instructions in addition to the instructions in this topic Dep...

Page 104: ...ove the AnyFabric adapter and need the shield to cover the bay Figure 56 Removing the protective shield for the AnyFabric adapter bay 7 Touch the static protective package that contains the AnyFabric adapter to any unpainted surface on the outside of the server Then take the AnyFabric adapter out of the package Note Carefully handle the AnyFabric adapter by its edges 90 ThinkServer RD550 User Guid...

Page 105: ... Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the AnyFabric adapter and follow those instructions in addition to the instructions in this topic To remove the AnyFabric adapter do the following 1 Remove all external ...

Page 106: ...ard assembly on page 143 What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 152 Installing or removing the ThinkServer RAID Super Capacitor Module The ThinkServer RAID Super Capacitor Module protects the cache memory on the installed ThinkServer RAID Adapter You can purchase a ThinkSe...

Page 107: ...kServer RAID Super Capacitor Module to any unpainted surface on the outside of the server Then take the ThinkServer RAID Super Capacitor Module out of the package 5 Locate the place for installing the Super Capacitor Module in the server See Server components on page 25 6 Note the orientation of the ThinkServer RAID Super Capacitor Module Then lower the Super Capacitor Module and gently slide it u...

Page 108: ...nkServer RAID Super Capacitor Module Then slide the ThinkServer RAID Super Capacitor Module as shown to completely remove it from the chassis Figure 60 Removing the ThinkServer RAID Super Capacitor Module 6 If you are instructed to return the old ThinkServer RAID Super Capacitor Module follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to d...

Page 109: ...sconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the riser card assembly on which you want to install the PCIe card See Replacing the riser card assembly on page 143 5 Locate an appropriate PCIe slot for installing the PCIe card...

Page 110: ...need to connect any required cables Refer to the documentation that comes with the PCIe card for specific information 11 Reinstall the riser card assembly with the PCIe card to the system board See Replacing the riser card assembly on page 143 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on ...

Page 111: ...sembly on page 143 5 Locate the PCIe card you want to remove Then pivot the card latch to the open position Figure 65 Pivoting the card latch to the open position 6 Grasp the PCIe card by its edges and carefully pull it out of the PCIe slot on the riser card assembly Note The PCIe card might fit tightly into the PCIe slot If necessary alternate moving each side of the PCIe card a small and equal a...

Page 112: ...her computer for reference Note Use any documentation that comes with the rear backplane cage kit and follow those instructions in addition to the instructions in this topic To install the rear backplane cage kit do the following 1 Remove all external media from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all ca...

Page 113: ...c protective package that contains the components of the rear backplane cage kit to any unpainted surface on the outside of the server Then take the components out of the package 7 Install the rear backplane to the cage See Replacing the rear backplane on page 101 Chapter 6 Replacing hardware 99 ...

Page 114: ...parts replacement on page 152 Removing the rear backplane cage kit Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use any documentation that comes with the rear backp...

Page 115: ...kaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the removal procedure go to Completing the parts replacement on page 152 Replacing the rear backplane Attention Do not open your server or attempt any repair before reading and understanding Safety information on ...

Page 116: ...ne to the cage Then lift the backplane from the cage Figure 70 Removing the rear backplane 7 Touch the static protective package that contains the new rear backplane to any unpainted surface on the outside of the server Then remove the new backplane from the package Note Carefully handle the backplane by its edges 8 Note the orientation of the new backplane Align the screw holes in the new backpla...

Page 117: ... Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Use any documentation that comes with the new AnyRAID adapter and follow those instructions in addition to the instructions in this topic Depending on the model your AnyRAID adapter might look different from the illustrations in this topic T...

Page 118: ...dapter a small and equal amount until it is removed from the slots Figure 72 Removing the AnyRAID adapter 6 Touch the static protective package that contains the new AnyRAID adapter to any unpainted surface on the outside of the server Then take the new AnyRAID adapter out of the package Note Carefully handle the AnyRAID adapter by its edges 104 ThinkServer RD550 User Guide and Hardware Maintenanc...

Page 119: ...new AnyRAID adapter near the backplane Then gently press the AnyRAID adapter straight into the AnyRAID adapter slot until it is securely seated Figure 73 Installing the AnyRAID adapter Chapter 6 Replacing hardware 105 ...

Page 120: ...informs you that the server cover is not properly installed or closed by creating an event in the system event log SEL You can purchase an intrusion switch from Lenovo Installing the intrusion switch Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or...

Page 121: ...ackage 5 Press the tab 1 outward as shown and then lower the intrusion switch until it is secured in the socket Figure 75 Installing the intrusion switch 6 Connect the intrusion switch cable to the intrusion switch connector on the system board See System board components on page 36 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go...

Page 122: ... the intrusion switch and disconnect the cable from the system board 5 Press the tab 1 outward and lift the intrusion switch out of the socket Figure 76 Removing the intrusion switch 6 If you are instructed to return the old intrusion switch follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware...

Page 123: ... and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud...

Page 124: ...k off the system board 8 Lay aside the old heat sink Touch the static protective package that contains the new heat sink to any unpainted surface on the outside of the server Then take the new heat sink out of the package Notes If you are replacing a heat sink use a cleaning pad that might come with the new heat sink to wipe the thermal grease from the top of the microprocessor before installing t...

Page 125: ...What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 152 Installing or replacing the microprocessor This topic provides instructions on how to install or replace the microprocessor Installing the second microprocessor Attention Do not open your server or attempt any repair bef...

Page 126: ... from the drives and turn off all attached devices and the server Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the cooling shroud See Removing and reinstalling th...

Page 127: ...ocessor retainer 8 Touch the static protective package that contains the new microprocessor to any unpainted surface on the outside of the server Then remove the new microprocessor from the package 9 Remove the new microprocessor from the protective cover that protects the gold contacts on the bottom of the new microprocessor Do not touch the pins on the microprocessor socket and the gold contacts...

Page 128: ...tion when this indicator faces the beveled corner 4 of the microprocessor socket Figure 82 Installing the microprocessor 11 Remove the plastic microprocessor socket cover Store the microprocessor socket cover in case that you later remove the microprocessor and need the socket cover to protect the pins on the socket Note Do not remove the socket cover until you install a microprocessor into the so...

Page 129: ...ion kit See Installing or replacing a heat sink on page 108 What to do next To work with another piece of hardware go to the appropriate section To complete the installation go to Completing the parts replacement on page 152 Replacing the microprocessor Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 ...

Page 130: ...that are connected to the server 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 64 5 Remove the heat sink See Installing or replacing a heat sink on page 108 6 Locate the microprocessor socket Open the s...

Page 131: ...cket Place the old microprocessor on a static protective surface Notes a Do not touch the gold contacts on the bottom of the microprocessor b Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 87 Removing the microprocessor 9 Touch the static protective package that contains the new microprocessor to any unpainted surfac...

Page 132: ...ew microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket Then carefully lower the new microprocessor straight down into the microprocessor socket Note The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator The new microprocessor is in the correct orientation when this indicator faces the beveled corn...

Page 133: ...d 14 Use one of the following methods to apply appropriate amount of thermal grease to the top of the newly installed microprocessor in the shape of a cross or a circle as shown Using too much or too less thermal grease can cause a thermal problem due to imperfect contact with the components Notes Do not touch the thermal grease Keep the thermal grease off the system board Figure 91 Applying the t...

Page 134: ...or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Notes To maintain the EMI integrity and cooling of the server install a new power supply as soon as you remove ...

Page 135: ... finger and thumb into the holes in the metal shield that protects the bay and pull the shield out of the chassis Store the shield in case that you later remove the power supply and need the shield to cover the bay Figure 92 Removing the protective shield for the power supply bay 3 Note the orientation of the new hot swap redundant power supply and then slide the new hot swap redundant power suppl...

Page 136: ...hose instructions in addition to the instructions in this topic To replace a hot swap redundant power supply do the following 1 Locate the failing hot swap redundant power supply in the rear of your server Then disconnect the power cord from the failing hot swap redundant power supply 2 Press the tab 1 inward and carefully pull the handle 2 to slide the hot swap redundant power supply out of the c...

Page 137: ...nt damage To maintain the EMI integrity and cooling of the server install a new hot swap hard disk drive as soon as you remove the failing one or the dummy tray Before you begin review the following hard disk drive installation rules Follow the order of the hard disk drive bays when installing a hard disk drive See Front view of the server on page 17 to locate the hard disk drive bays in your serv...

Page 138: ...swap hard disk drive or the dummy tray out of the front of the chassis Figure 97 Removing the hot swap hard disk drive or the dummy tray 4 Touch the static protective package that contains the new hot swap hard disk drive to any unpainted surface on the outside of the server Then take the new hot swap hard disk drive out of the package Note Do not touch the circuit board on the hard disk drive 124...

Page 139: ...and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To configure RAID go to Configuring RAID on page 54 Installing or replacing an easy swap drive Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 This...

Page 140: ... When you install drives follow the order of the drive bay numbers See Front view of the server on page 17 to locate the drive bays in your server For RAID configuration the drives must be the same type with the same capacity if they are within a single RAID array For more information see Configuring RAID on page 54 2 Remove all external media from the drives and turn off all attached devices and ...

Page 141: ...n easy swap drive remove the four screws to remove the failing drive from the drive tray Figure 101 Removing the drive from the drive tray If you are installing an easy swap drive go to the next step 8 Touch the static protective package that contains the new easy swap drive to any unpainted surface on the outside of the server Then take the new easy swap drive out of the package Chapter 6 Replaci...

Page 142: ...t you later remove the drive and need a dummy tray to cover the drive bay If you are replacing a drive and are instructed to return the old drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To configure RAID go to Configuring RAID on page 54 Installing or...

Page 143: ... drives must be the same type with the same capacity if they are within a single RAID array For more information see Configuring RAID on page 54 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Notes Depending on the model your server might come with 3 5 inch hot swap hard disk drives or 2 5 inch hot swap hard disk dr...

Page 144: ...drive tray out of the front of the chassis Figure 105 Removing the dummy hard disk drive tray 4 Touch the static protective package that contains the 2 5 inch solid state drive to any unpainted surface on the outside of the server Then take the solid state drive out of the package Note Do not touch the circuit board on the solid state drive 130 ThinkServer RD550 User Guide and Hardware Maintenance...

Page 145: ...dapter 6 Align the two screw holes in the solid state drive with the corresponding holes in the drive adapter Then install the two screws to secure the solid state drive to the drive adapter Figure 107 Installing the screws to secure the solid state drive to the drive adapter 7 Position the drive adapter with the solid state drive into the 3 5 inch drive bracket Chapter 6 Replacing hardware 131 ...

Page 146: ...k the drive status LEDs to ensure that the solid state drive is operating correctly You might have to restart the server for the newly installed solid state drive to be recognized See Hot swap drive status LEDs on page 43 If the solid state drive is faulty reinstall or replace it until it is operating correctly 11 Save the removed dummy hard disk drive tray in case that you later remove the solid ...

Page 147: ...er for reference To replace a 2 5 inch solid state drive from a 3 5 inch hard disk drive bay do the following 1 Locate the appropriate hard disk drive bay See Front view of the server on page 17 2 Press the release button 1 to open the handle of the 3 5 inch drive bracket 1 Figure 110 Opening the handle of the 3 5 inch drive bracket 3 Pull the handle and carefully slide the bracket with the solid ...

Page 148: ...adapter with the solid state drive from the bracket Figure 112 Removing the screws that secure the solid state drive and the drive adapter 5 Remove the two screws that secure the solid state drive Figure 113 Removing the screws that secure the solid state drive 134 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 149: ...y repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of...

Page 150: ...k cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Locate the optical drive or dummy optical drive See Server components on page 25 5 If you are replacing the optical drive disconnect the signal cable and the power cable from the rear of the optical drive Press the release button inward and then slide the optical drive out from the front of the server Figure ...

Page 151: ...or the optical drive on the system board See System board components on page 36 10 If you are instructed to return the old optical drive follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts rep...

Page 152: ...r 2 Prepare your server See Removing or extending the server from the rack cabinet on page 61 3 Remove the server cover See Removing the server cover on page 61 4 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 64 5 Locate the hot swap hard disk drive backplane See Server components on page 25 6 Remove all the installed hot swap hard disk drives and dummy trays i...

Page 153: ...ted to return the old hot swap hard disk drive backplane follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 152 Replacing a system fan Attention Do not open your server or attempt any rep...

Page 154: ...n page 61 3 Remove the cooling shroud See Removing and reinstalling the cooling shroud on page 64 4 Locate the system fans View the system fan error LEDs on the system board to locate the failing system fan See System board jumpers on page 40 5 Grasp the top of the system fan with your index finger and thumb and then lift the system fan out of the server Figure 120 Removing the system fan 6 Touch ...

Page 155: ...ure that you can view the PDF version on another computer for reference Notes Depending on the model your server might look slightly different from the illustrations in this topic The illustrations in the following procedure show the front panel board for 3 5 inch hard disk drives For the front panel board for 2 5 inch hard disk drives the replacement procedure is similar The front panel board is ...

Page 156: ...the front panel board from the chassis Figure 122 Removing the front panel board 7 Touch the static protective package that contains the new front panel board to any unpainted surface on the outside of the server Then take the new front panel board out of the package Note Carefully handle the front panel board by its edges 142 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 157: ...To complete the replacement go to Completing the parts replacement on page 152 Replacing the riser card assembly Attention Do not open your server or attempt any repair before reading and understanding Safety information on page iii and Guidelines on page 59 Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference Note Use an...

Page 158: ...ernet card installed on the riser card assembly record the cable connections and then disconnect all cables from the card to completely remove the riser card assembly out of the chassis Then remove the PCIe card from the riser card assembly See Removing a PCIe card on page 96 7 Remove the two screws that secure the failing riser card Then remove the failing riser card from the bracket Figure 125 R...

Page 159: ...straight down into the chassis until it is fully seated Figure 127 Installing the riser card assembly 12 Reinstall any parts or reconnect any cables that you have removed 13 If you are instructed to return the old riser card assembly follow all packaging instructions and use any packaging materials that are supplied to you for shipping What to do next To work with another piece of hardware go to t...

Page 160: ... batteries may contain perchlorate Perchlorate Material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Before you begin print all the related instructions or ensure that you can view the PDF version on another computer for reference To replace the coin cell battery do the following Note After you replace the coin cell battery you must reset passwords reset system da...

Page 161: ...te section To complete the replacement go to Completing the parts replacement on page 152 Note After you replace the system board battery you must reset passwords reset system date and time and reconfigure the server See Chapter 5 Configuring the server on page 47 For service technician only replacing the system board Attention This procedure must be performed only by trained service personnel of ...

Page 162: ...ystem fans See Replacing a system fan on page 139 6 Record the component locations cable connections and cable routing in the server 7 Remove the two riser card assemblies See Replacing the riser card assembly on page 143 8 Remove the rear backplane cage kit See Removing the rear backplane cage kit on page 100 9 Remove the AnyFabric adapter if one is installed See Removing the AnyFabric adapter on...

Page 163: ...ard to remove it out of the chassis Note Carefully handle the system board by the release pin 1 and the lifting handle 2 Figure 130 Removing the system board 19 Place the old system board on a clean flat and static protective surface Touch the static protective package that contains the new system board to any unpainted surface on the outside of the server Then take the new system board out of the...

Page 164: ...ystem board while it is exposed The socket pins must be kept as clean as possible 22 Use a cleaning pad to wipe the thermal grease from the heat sinks and the top of the microprocessors Dispose of the cleaning pad after all of the thermal grease is removed 23 Use one of the following methods to apply appropriate amount of thermal grease to the top of the microprocessors in the shape of a cross or ...

Page 165: ...wo microprocessor socket covers to protect the pins on the microprocessor sockets during shipping and handling Use the microprocessor socket covers removed from the new system board To install a microprocessor socket cover on the old system board do the following 1 Close the microprocessor retainer Close the small handle 1 first and then close the small handle 2 Ensure that the retainer is locked ...

Page 166: ...vailable for download at http www lenovo com drivers Completing the parts replacement This topic provides instructions to help you complete the parts replacement and turn on your server To complete the parts replacement you must properly route the cables inside the server reinstall the server cover reconnect all the external cables and for some devices update the firmware and run the Setup Utility...

Page 167: ... to the front of the chassis at the same time until the server cover snaps into position Ensure that the cover latch is completely closed Use a screwdriver to turn the cover lock to the closed position Figure 135 Installing the server cover 5 If the server is installed in a rack cabinet reinstall the server into the rack cabinet See the Rack Installation Instructions that comes with the server 6 R...

Page 168: ...e Web page to find and download the device drivers you need Refer to the following information resources to update the server configuration To update the BIOS configuration see Using the Setup Utility program on page 47 To update the RAID configuration see Configuring RAID on page 54 To use the Lenovo ThinkServer Deployment Manager program see Lenovo ThinkServer Deployment Manager on page 14 To up...

Page 169: ...re to see if the problem could be solved 6 View the system event log to diagnose problems See Viewing the system event log on page 156 7 Turn on the server and press Esc as soon as you see the logo screen to view any diagnostic messages 8 Download and use a diagnostic program to diagnose problems See Lenovo ThinkServer Diagnostics on page 15 9 Refer to Basic troubleshooting tables on page 156 and ...

Page 170: ...eplacing hardware on page 59 Symptom Action The operating system installation program continuously loops Make more space available on the hard disk drive The Lenovo ThinkServer Deployment Manager program cannot start the operating system medium Ensure that the operating system medium is supported by the Lenovo ThinkServer Deployment Manager program version your are using For a list of the supporte...

Page 171: ...ve with the shiny side facing down 2 Ensure that the disc surface is clean and not scratched 3 Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using the product 4 Restart the disc player program 5 Restart the server 6 Run any optical drive diagnostic programs if you have 7 Reinstall the optical drive and reconnect cables 8 Re...

Page 172: ...r the backplane a Replace the affected backplane signal cable b Replace the affected backplane Multiple hard disk drives fail 1 Ensure that the cable connection is correct See Connecting cables on page 44 2 Reconnect the power cables 3 Reconnect the signal cables 4 Replace the affected signal cables 5 If you suspect a problem with the backplane replace the affected backplane Memory module problems...

Page 173: ...bsequent steps you should check after using the information in this topic Symptom Action All or some keys on the keyboard do not work 1 Ensure that The USB keyboard cable is securely connected to a USB connector on the server If the USB keyboard is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server No keys are stuck The USB controller is enabled in th...

Page 174: ...ce is connected to a USB hub disconnect the device from the hub and connect it directly to the server The device drivers are installed correctly The USB controller is enabled in the Setup Utility program See Using the Setup Utility program on page 47 2 Restart the server 3 Replace the USB device 160 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 175: ... Lenovo Support Web site go to http www lenovo com support For more information about your server documentation see Server documentation on page 2 If you suspect a software problem refer to the documentation including readme files and online help that comes with the operating system or software program ThinkServer Web site The ThinkServer Web site provides up to date information and services to he...

Page 176: ... be at your product when you call Have the following information available Machine type and model Serial numbers of your Lenovo hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following ...

Page 177: ...ty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries migh...

Page 178: ...164 ThinkServer RD550 User Guide and Hardware Maintenance Manual ...

Page 179: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 180: ...um internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Lenovo makes no representations or warranties with respect to non Lenovo products Support if...

Page 181: ...battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for ...

Page 182: ...ility Table 3 Limits for particulates and gases Contaminant Limits Particulate The room air must be continuously filtered with 40 atmospheric dust spot efficiency MERV 9 according to ASHRAE Standard 52 21 Air that enters a data center must be filtered to 99 97 efficiency or greater using high efficiency particulate air HEPA filters that meet MIL STD 282 The deliquescent relative humidity of the pa...

Page 183: ...n Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emission notices The following information refers to the Lenovo ThinkServer machine types 70CV 70CW 70CX and 70CY Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A d...

Page 184: ...to take adequate measures German Class A compliance statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse A EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG früher 89 336 EWG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Gr...

Page 185: ...EMVG Paragraph 3 Abs 4 Dieses Genehmigungsverfahren ist nach Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung Amtsblatt 14 93 kostenpflichtig Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Geräte wie in den Handbüchern angegeben zu installieren und zu betreiben Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos perío...

Page 186: ... to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your server you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encoura...

Page 187: ...late and gaseous 168 cooling shroud reinstalling 65 removing 64 CRU completing the replacement 152 D devices handling static sensitive 60 DIMM installation rules 66 installing 68 removing 70 documentation using 161 E easy swap drive installing 125 replacing 125 Ethernet connectivity features 10 Ethernet connector Setup Utility program 52 Ethernet status LED 22 exiting Setup Utility program 52 expa...

Page 188: ... sink 108 optical drive 135 interface Setup Utility program 47 internal drives features 9 intrusion switch installing 106 removing 107 L LED Ethernet status 22 front panel 19 hot swap drive status 43 ID 21 Network status 19 power status 20 power supply status 44 System fan fault 42 system health 20 Lenovo Partner Pack for Microsoft System Center Operations Management software 14 Lenovo ThinkServer...

Page 189: ...it 100 SD module 84 server cover 61 ThinkServer RAID Super Capacitor Module 92 93 ThinkServer Trusted Platform Module 75 TSM Premium module 72 replacing AnyRAID adapter 103 coin cell battery 145 easy swap drive 125 front panel board 141 hardware 59 hot swap hard disk drive 123 hot swap hard disk drive backplane 138 hot swap redundant power supply 122 microprocessor 115 rear backplane 101 riser car...

Page 190: ...2 removing 92 93 ThinkServer Trusted Platform Module installing 74 removing 75 ThinkServer Web address 1 TPM Setup Utility program 52 troubleshooting and diagnostics hard disk drive problems 157 keyboard mouse and USB device problems 159 Lenovo ThinkServer Deployment Manager program problems 156 memory module problems 158 optical drive problems 156 status and diagnostic LEDs 155 system event log 1...

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