Lenovo ThinkCentre M720, Manual, Page: 140 / 222

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Jams and misfeeds troubleshooting
Find the symptom that best matches the problem you are having.
Symptom Question Solution
Paper jams Did the jam occur in the
paper support? Turn the power off. Firmly grasp
the paper and gently pull it from
the All-In-One.
Did the jam occur far into
the printer? Turn the power off.
Lift the scanner unit and gently
pull the paper out.
Are you printing a
banner? Make sure you select Letter
Banner or A4 Banner in Print
Properties. For help, see
“Using
Print Properties” on page 16.
Paper misfeeds,
skews, or multiple
sheets feed Is the paper loaded
correctly? See “Loading paper” on page 21.
Are you using paper
recommended for your
All-In-One? See “Loading specialty paper” on
page 22.
Are you printing more
than one page at a time? Try loading a smaller amount of
paper into the All-In-One. For
help, see “Loading paper” on
page 21.
Is the paper wrinkled? Use a new piece of paper that is
straight and unwrinkled.
Paper and
specialty media
stick together Are you printing more
than one page at a time? Try loading a smaller amount of
paper into the printer. For help,
see “Loading paper” on page 21.
Are the pages sticking
together on the paper
exit tray? Remove each page as it exits the
All-In-One and let it dry
completely before stacking.
Are you using paper or
specialty media
recommended for your
All-In-One? See “Loading specialty paper” on
page 22.