Lenovo ThinkCentre M720, Manual, Page: 135 / 222

61
Scan and copy troubleshooting
Find the symptom that best matches the problem you are having.
Symptom Question Solution
Scanner or copier is not
responding Is the All-In-One on? Press the Power button.
If the Power light does
not come on, see the
“The Power light is not lit”
on page 56.
Do you see an error
message? See “Understanding error
codes on the display” on
page 67.
Is the All-In-One installed
properly on your
computer? If you are not sure,
remove the All-In-One
software and reinstall it.
For help, see “Removing
and reinstalling the
software” on page 68.
Scanner unit does not
close. Is the scanner support
still holding up the
scanner unit? Lift the scanner unit.
Push and hold the
scanner support back as
you lower the scanner
unit.