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Table 19. Alert Codes and Troubleshooting
Initial notification of critical alerts will pop-up on the home screen and will be listed under notification menu. Minor and moderate alerts are found only under the notification menu. Moderate alerts
are not e-mailed to Homeowners. Dealers will get an email and code can be seen on thermostat under the installer notification section.
NOTE:
Anytime the word
DEVICE
or
DEVICE2
is used in this table, it will be replaced on all alert code notification screens with the actual offending device name, for example, thermostat, heat
pump, etc.).
Alert
Code
Inverter
Flash
Code
Priority
Condition
Applicable
Component
Actual Displayed
Alert Text
Component or System Operational State and Troubleshooting Tip
610
Critical
HD Display
(Thermostat)
Low Room
Temperature
Detected
This alert will automatically notified the user that a low room temperature condition exist. A notification is displayed on the HD
Display and email notification sent to homeowner and dealer.
The freeze alert protection parameter range is 30°F to 50°F (-1.11 to 10.0°C). Default is 40°F (4.44°C).
NOTE:
Notification is dependent on the thermostat having an active Wi-Fi connection and the user account has been setup
and includes a valid email address.
Automatically clears when condition is resolved.
611
Critical
HD Display
(Thermostat)
High Room
Temperature
Detected
This alert will automatically notified the user that a high room temperature condition exist. A notification is displayed on the HD
Display and email notification sent to homeowner and dealer.
The heat alert protection parameter range is 80°F to 100°F (26.67 to 37.78°C). Default is 90°F (32.22°C).
NOTE:
Notification is dependent on the thermostat having a active Wi-Fi connection and the user account has been setup and
includes a valid email address.
Automatically clears when condition is resolved.
700
Critical
HD Display
(Thermostat)
Comfort Sensor
Temp Sensor
Problem
The internal temperature sensor of the HD Display is not operating correctly. To resolve this issue, try the following:
•
Remove HD display from subbase and reattach
• Seal hole in wall behind subbase to minimize exposure to unconditioned air from inside the wall.
• Run “
reset all
” under Dealer Control Center.
• If issue persist, then replace the HD Display.
Automatically clears when the system detects that the issue no longer exists.
701
Moderate
HD Display
(Thermostat)
TSTAT Temp
Above Limit
The thermostat is reading indoor temperatures above the pre-programmed limit. The thermostat has a built-in non-adjustable
high limit of 99°F.
• Cool thermostat.
• Adjust set point.
• Run
reset all
under Dealer Control Center.
• Replace HD Display if needed.
Automatically clears when the system detects that the issue no longer exists.
900
Moderate
HD Display
(Thermostat)
Temperature
Control Problem
Something is causing the system not to be able to reach set point. Check for dirty coil, low refrigerant or verify the system is not
under size for the application.
Automatically clears when the system detects that the issue no longer exists.
901
Moderate
(On/Off)
Default
HD Display
(Thermostat)
Smart Alert Modes:
Heating & Cooling
(Smart)
This alert occurs when temperature consistently diverges away from set-point in the following two conditions:
• When system is running high stage/full speed.
•
When the system is not providing demand when there is a call for one. Typically when system locked out.
•
The Cooling capacity alert doesn’t work in zoning.
• If alert code exist must be manually cleared.
