58
Table 19. Alert Codes and Troubleshooting
Initial notification of critical alerts will pop-up on the home screen and will be listed under notification menu. Minor and moderate alerts are found only under the notification menu. Moderate alerts
are not e-mailed to Homeowners. Dealers will get an email and code can be seen on thermostat under the installer notification section.
NOTE:
Anytime the word
DEVICE
or
DEVICE2
is used in this table, it will be replaced on all alert code notification screens with the actual offending device name, for example, thermostat, heat
pump, etc.).
Alert
Code
Inverter
Flash
Code
Priority
Condition
Applicable
Component
Actual Displayed
Alert Text
Component or System Operational State and Troubleshooting Tip
36
Critical
HD Display
(Thermostat)
Heating when
Not Requested
DEVICE2
The system has been heating for at least 15 minutes without a demand for heating.
•
Run the system in diagnostic mode and verify that it matches actual equipment operation. Go to
menu
>
settings
>
advanced settings
>
dealer control center
>
diagnostics
and press the
start diagnostics
button.
•
Check for other alert codes that may be preventing the system from operating as expected.
• Check all heating equipment to determine cause of heating demand.
• Recycle power.
• Automatically clears when the system detects that the issue no longer exists.
37
Critical
HD Display
(Thermostat)
Cooling when
not Requested
DEVICE2
The system has been cooling for at least 15 minutes, without a demand for cooling.
•
Run the system in diagnostic mode and verify that it matches actual equipment operation. Go to
menu
>
settings
>
advanced settings
>
dealer control center
>
diagnostics
and press the
start diagnostics
button.
•
Check for other alert codes that may be preventing the system from operating as expected.
• Check all cooling equipment to determine cause of cooling demand.
• Recycle power.
• Automatically clears when the system detects that the issue no longer exists.
38
Critical
HD Display
(Thermostat)
No Heating
when Requested
DEVICE2
The system has not been able to turn on the heating for more than 45 minutes.
• The system will go off-line for 60 minutes and will attempt to restart itself.
•
Run the system in diagnostic mode and verify that it matches actual equipment operation. Go to
menu
>
settings
>
advanced settings
>
dealer control center
>
diagnostics
and press the
start diagnostics
button
•
Check for other alert codes that may be preventing the system from operating as expected.
• Check all heating equipment to determine cause.
• Recycle power.
• This alert code will automatically clear when the system detects the issue no longer exists.
39
Critical
HD Display
(Thermostat)
No Cooling
when Requested
DEVICE2
