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Troubleshooting
If the device should stop working properly, first check whether you are able to correct the
problem yourself. Otherwise, contact the customer service department.
Do not try to repair a faulty device yourself!
Problem
Possible cause / Solution
The device cannot
be switched on. The
on / off switch does
not light up.
• Is the plug inserted in the socket correctly?
• Is the socket defective? Try another socket.
• Check the fuse of your mains connection.
Lumps in the yoghurt.
• Was the milk too hot or sour?
• Did you not mix the ingredients together thoroughly?
Liquid on the surface
of the yoghurt.
• Was the yoghurt in the device for too long?
• Did you move the jars containing the yoghurt too soon?
Yoghurt is too liquid.
• Was the incubation time too short? With freeze-dried lactic acid
bacteria, the incubation time may be up to 2 hours longer than
when using yoghurt as the starting culture.
• Is the milk being used too skimmed?
• Did the milk and the yoghurt used as starting culture have a
different fat content?
• Was the yoghurt used as starting culture not fresh enough?
Disposal
The packaging can be recycled. Please dispose of it in an environmentally friendly
manner and take it to a recycling centre.
Dispose of the device in an environmentally friendly manner. It should not be disposed
of in the normal domestic waste. Dispose of it at a recycling centre for used electrical
and electronic devices. You can obtain more information from your local authorities.
Customer Service Department
/ Importer:
DS Produkte GmbH, Am Heisterbusch 1, 19258 Gallin, Germany
Tel.: +49 38851 314650 *)
*) Calls subject to a charge.
All rights reserved.
02987_DE-GB-FR-NL_V1.indb 18
08.03.2013 13:32:42
