Troubleshooting
Troubleshooting the Legrest Operation
If the legrest stops moving while closing, it may have encountered an obstruction.
1. Check to make sure there are no obstructions. Lift and hold the legrest up, look for obstructions
and remove them.
2. The legrest uses spring tension to close, and will close quickly when the obstruction is removed. Release
the legrest slowly to prevent it from slamming shut.
Troubleshooting the Power Rocking Recliner with Headrest and Lumbar and
Power Wall Recliner with Headrest and Lumbar Operation
1. Make sure the 120 volt power cord is plugged into an electrical outlet.
2. Check the power supply to make sure the green LED power indicator light is on.
3. Make sure the electrical outlet is working. For example, make sure there are no blown fuses or tripped circuit
breakers. If you are unsure of the outlet’s condition, check with a qualified electrician.
4. Make sure all the connectors are secure; refer to the
Assembly Instructions.
5. Make sure the electrical cords are not crimped or pinched. Make sure the electric cord or plug is not damaged.
6. Make sure the operating capacity has not been exceeded and there is only one occupant in the individual
seat or unit; refer to the
Operating Instructions.
Power Supply Replacement
If the power supply must be replaced:
1. Unplug the power supply from the electrical outlet.
2. Disconnect the 120 volt power cord from the power supply, and disconnect the power supply from the
motor connector; refer to the
Assembly Instructions.
3. Connect the new power supply into the motor connector, and close the locking cover.
Connect the 120 volt power cord to the new power supply; refer to the
Assembly Instructions.
4. Proceed to the Battery Backup
Assembly Instructions.
If the unit still does not operate properly, contact your dealer for instructions on returning the unit for
examination and repair. Except for the replacement of the power supply,
never attempt to make any
repairs or adjustments yourself.
– To reduce the risk of burns, fire, electric shock,
serious injury or death:
• Never operate the unit with a damaged power supply, electrical cord, plug or connector.
Check the condition of the power supplies, electrical cords, plugs and connectors often.
• Keep the electrical cord away from heat sources.
• The Power Rocking Recliner with Headrest and Lumbar and Power Wall Recliner with
Headrest and Lumbar units are intended for a single occupant not exceeding 300 pounds
per seat. Do not operate an individual seat with more than one occupant in or on any part
of the individual seat.
WARNING
Troubleshooting
Troubleshooting the Memory Settings
If the Memory setting does not save and the error tone (three quick beeps) is heard after holding a memory
button, the Memory program may need to be reset.
1. Press and release the Home button. The furniture automatically moves to its Home position to clear and
reset its programmed baseline position, which is Home.
2. Move the furniture to the desired recline position. Press and hold a Memory button. The Memory setting
will now save and play the appropriate tone for the button pressed, which is a single or double beep.
If the furniture moves to the Home position instead of a Memory position, check the Memory setting.
1. If the Memory I or Memory II setting is not yet saved, the furniture is programmed to move to its Home
position rather than remain idle (unless it is already in the Home position).
Move the furniture to the desired recline position. Press and hold a Memory button. The Memory setting
will now save and play the appropriate tone for the button pressed, which is a single or double beep.
2. If a Memory setting is saved and the furniture moves to the Home position, there is an issue with the
furniture’s position tracking program. When the furniture completes an automatic Home drive cycle, it
clears itself and resets its position. All stored Memory settings are retained during the Home cycle.
When the Home drive is complete, press and release the Memory I or Memory II button and the furniture
moves to the stored setting.
Troubleshooting the Optional Wireless Remote
If the furniture does not respond to any button presses made from the wireless remote:
1. Make sure the Do Not Disturb button is in the off position, and not turned on.
2. Replace the batteries in the remote. Refer to the battery installation instructions on page 18.
3. Unplug the power supply from the electrical outlet. Disconnect the power supply from the motor connector.
Remove the batteries from the remote. Wait 30 seconds. Reinstall the batteries in the remote. Reconnect
the power supply to the motor connector. Plug the power supply into the electrical outlet.
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