PC50 User Guide- 34
U
SE THE
F
EATURE
W
IZARD
The Feature Wizard will allow you to unlock software upgrades that you have purchased
online.
•
To access the
Feature Wizard,
use the arrow under the
PayClock System Button
to scroll down
to
Feature Wizard
•
The
Feature Wizard
will launch and guide you through the unlock process
E
XIT
There are two ways to exit PayClock Express
•
To exit and log out from PayClock Express, select
Exit
from the scroll down menu under the
System Button
.
•
You may also use the System Button to quickly close the software, by double-clicking on the icon.
T
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If you are experiencing problems or issues with your PayClock Express software, the
Troubleshooting Guide may have the solution to your problem. If you cannot located an
answer to your question or issue, please contact Lathem support by telephone at 1-800-
241-4990 (charges may apply if you do not have a support agreement) or refer to the
support section of our website at http://www.lathem.com/support.shtml Here are some
problems that you may encounter with PayClock, divided into a Hardware and Software
section.
H
ARDWARE
Q: When I swipe a badge, it does not record and the clock does not signal any
errors.
A. Make sure you swiped the badge correctly. Pass the badge within range of
the terminal, within 3 to 4 inches of the front of the terminal.
See the diagram on
the right side of the clock terminal.
S
OFTWARE
Q. I can’t see certain icons or access certain functions in PayClock.
A. You need to have your PayClock administrator check your access rights.
Q. When I click the Timecard icon, I can see the schedule bar, but no lines are
visible in the timeline.
A. You can change your Windows system appearance to a different color
scheme. You can do this at the Control Panel, Display settings.
