Lapierre Sitandgo, Owner'S Manual

Page: 53 / 82

V—General warranty conditions
The warranty is valid starting from the original date of purchase
of the bicycle and is applicable only for bikes used under normal
conditions.
Lapierre
™
frames are warranted against manufacturing defects
during 5 years for hardtail.
All components used on Lapierre
™
bikes sitandgo! and
startandgo !, including the engine for e-bikes, are warranted
against manufacturing defects for 2 years from the original date
of purchase, provided the use conditions and process mentioned
in this user’s manual have been respected.
The startandgo ! batteries are warranted against conception
defaults for 1 year from the purchase date, provided the use
conditions and processes mentioned in this user’s manual have
been respected.
Some components, such as suspension forks, rear shock
absorbers, complete wheels, and hydraulic brakes are subject to
the warranty conditions of the manufacturers, who deal directly
with warranty issues.
Paints and decals are warranted against manufacturer’s defects
for a period of one year from the date of purchase.
For all warranty claims, the user must have a proof of purchase
indicating the date of purchase from a Lapierre
™
authorized
dealer. The dealer will perform an initial analysis of the problem.
All warranty claims must be authorized by the Lapierre
™
warranty claims department. The user must present the
completed warranty booklet as well as the invoice statement.
All warranty claims will be considered only following an expertise
of the bicycle by Lapierre
™
. The dealer is responsible for paying
any cost or travel shipment related to a warranty claim. All bikes
or frames returned with due postage will be refused. Labor cost
for the replacement of a frame or a triangle are at the expense of
Lapierre
™
, should the claim be made less than 3 years after the
date of purchase of the bike.
Should the bicycle or any of its parts be determined to be
covered by this warranty, it will be repaired or replaced with a
new identical or corresponding part. Lapierre
™
cannot guarantee
the availability of all frames and colors.
In case of any compatibility problems with other parts due to
a replacement frame not being identical to the original one,
Lapierre
™
will deliver free of charge compatible replacement
parts, if the claim is made within 3 years of the original date of
purchase of the bike. After these 3 years, the cost of these parts
is at the owner’s expense should he accept the corresponding
price quote.