LaCie blue eye pro
Troubleshooting
User Manual
page 41
8. Troubleshooting
In the event that your LaCie blue eye pro software or hardware
is not working correctly, please refer to the following checklist to
find out the source of the problem. If you have gone through all
of the points on the checklist and your product is still not work-
ing correctly, please have a look at the FAQs that are regularly
published on our Web site –
www.lacie.com
. One of these FAQs
may provide an answer to your specific question. You can also
visit the drivers page, where the most recent software updates
will be available. If you need further assistance, please contact
your LaCie reseller or LaCie Technical Support (see section
9.
Contacting Customer Service
for details).
Manual Updates
LaCie is constantly striving to give you the most up-to-date,
comprehensive User’s Manuals available on the market. It is
our goal to provide you with a friendly, easy to-use format that
will help you quickly install and utilize the many functions of
your new device. If your manual does not reflect the configura-
tions of the product that you purchased, please check our Web
site for the most current version available.
Problem
Question
Solution
Issues with the LaCie
blue eye colorimeter.
Is the LaCie blue eye colorimeter be-
ing recognized?
Verify that the LaCie blue eye colorimeter is connected to your
computer through a USB port; also verify that the proper device
has been selected in the Device menu of the blue eye pro soft-
ware.
Can the LaCie blue eye colorimeter
be connected to the USB port on
Apple keyboards?
Yes, the Apple keyboard provides a sufficient amount of power for
the colorimeter.
Can the LaCie blue eye vision cali-
brator be used with the LaCie blue
eye pro software?
The LaCie blue eye vision calibrator can be used with the LaCie
blue eye pro software in Windows only. Under Mac OS X, this cali-
brator is unfortunately not supported. Please refer to section
4.3.
Using Another Colorimeter
for more information.
Issues regarding
the calibration of
monitors other than
the LaCie 300/500
/700Series Monitor.
Is the process for calibrating a monitor
other than the LaCie 300/500/700
Series Monitor the same?
No, the calibration process is different. Please refer to section
6.
Calibrating Other Monitors with the LaCie blue eye pro
for full
instructions and additional information.
