LaCie blue eye pro
Contacting Customer Support
User Manual
page 43
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If your question is related to monitor calibration, launch the LaC-
ie blue eye pro application and in the “About” section verify that
your monitor is plugged in via the DVI connection. Then perform
a monitor Calibration Report and send it via email to Tech Sup-
port along with your question.
If you still can’t get your LaCie device to work properly, contact
us via the provided Web link. Before contacting us, make sure
that you are in front of your computer and that you have the fol-
lowing information on hand:
✦
Your LaCie device’s serial number
✦
Monitor brand and model
✦
Video card brand and model
✦
Operating system (Mac OS) and version
✦
Computer brand and model
✦
Names of CD or DVD drives installed on your computer
✦
Amount of memory installed
✦
Names of any other devices installed on your computer
9. Contacting Customer Support
