LaCie Ethernet Disk RAID
User Manual
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Troubleshooting
To reset the recovery password in the Microsoft iSCSI Initiator*:
Click Start --> Programs --> Microsoft iSCSI Initiator --> Micro-
soft iSCSI Initiator.
Click the Targets tab.
If more than one target appears in the Targets list, select the one
that contains the name of the storage system. The Status should be
Disconnected.
Click Log On.
Click Advanced.
Select the CHAP logon information check box.
In the User name text box, type your computer name in all capital
letters.
In the Target secret text box, type the recovery password that you
specified on the storage system.
Click OK on the Advanced Settings and Log On to Target dialog
boxes. The Status of the target should now be Connected.
Click OK on the iSCSI Initiator Properties dialog box.
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The recovery password used by the recovery CD and
for booting remotely is actually the Microsoft iSCSI
Initiator* CHAP secret. When you protect a disk or
change the recovery password using Windows Backup
Software, the Microsoft iSCSI Initiator* is configured
automatically.
If you forget this password, you can reset it on the
storage system. However, if you do this when your sys-
tem is down (that is, while you’re booting from the re-
covery CD or booting remotely), the recovery password
in your Microsoft iSCSI Initiator* will not match the
recovery password on the storage system. As a result,
when you recover your system disk using the recovery
CD and then boot from the local disk, you will not be
able to connect to the storage system. Likewise, when
you boot remotely, you will not be able to recover your
disks at all.
This problem can also occur if you change the recov-
ery password between backups using Windows Backup
Software and then remotely boot from one of the earlier
backups. In this case as well, the recovery password in
the Microsoft iSCSI Initiator* will not match the recov
ery password on the storage system.
To address this issue, you must reconfigure the Mi-
crosoft iSCSI Initiator* to use the password that you
specified on the storage system. If you’re using the re-
covery CD, you must do this after you recover your sys-
tem disk. If you’re booting remotely, you must do this
while in Network Boot Mode (before you recover your
system disk) and again after you recover your disk and
boot locally.
8.4. Resetting the Recovery Password in the Microsoft iSCSI Initiator
