LABORIE UROCAP IV, Service Manual, Page: 15 / 34

11 LABORIE Urocap IV Light Service Manual UCL-SM01 V7.00
HELP
If problems continue, contact LABORIE’s Service team at 1-800-333-1039 or E-
mail: service@laborie.com.
Table 2: Troubleshooting - Mobile Device
S
YMPTOM
(
S
) P
OSSIBLE
C
AUSE
(
S
) C
HECK
/ C
ORRECTIVE
A
CTION
(
S
)
Mobile Device does
not connect to
printer? Is the WIFI on the
Mobile Device is
connected to
another network? Ensure the Mobile Device is only connected to
the Printer WIFI direct.
Mobile Device
cannot power
on? Is the Power
button not
pressed? Press and hold the power button for 10
seconds and release. At times it may requires
pressing and holding for up to 30 seconds.
Is the Device out of
power? Is the
battery drained? Plug in the device and allow it to charge.
Mobile Device
does not show
the study screen
button? The Urocap IV
has not properly
paired with the
Mobile Device? Remove the Urocap IV device, then add the
device again (as outlined in the owner’s
manual).
Is the Urocap IV
charged or plugged
in? The Software will not open the study screen if
the Urocap IV battery is below 40% and not
plugged in.
Mobile Device is
in the camera
mode/screen? Camera icon
tapped/
selected? Mobile Device cameras can sometimes be
engaged by swiping down from the top of
the screen and selecting the camera icon.
To exit camera mode, select the Home
button on the device.