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pdQ Basics Handbook
Troubleshooting Tips
When data is beamed at the pdQ smartphone, an out-of-memory
message appears.
❑
The pdQ smartphone requires at least twice the amount of memory
available as the data you are receiving. For example, if you are receiving a
30K application, you must have at least 60K free.
A message appears stating that the pdQ smartphone memory is full.
❑
Delete old or unnecessary e-mail messages.
❑
Reduce the cache size in the pdQbrowser application. See “Managing the
Memory Cache” on page 62.
❑
Delete unused memos and records. If necessary, you can save these
records on your computer using the Save Backup Copy option that
appears in the Delete dialogs.
❑
Purge the Date Book and To Do List applications. This process deletes
completed To Do items and past Date Book events from memory. You
may then need to perform a HotSync operation to recover the memory.
❑
If you have installed additional applications on your pdQ smartphone,
remove them to recover memory.
Network
I can’t get e-mail on my pdQ smartphone.
❑
To receive e-mail wirelessly, you must have over-the-air digital data
coverage in your area. Contact your service provider.
❑
If you have digital data coverage, you can send and receive e-mail on the pdQ
smartphone by using the pdQmail application and keeping all of your
mail messages on a server. The Palm Mail application does not support
over-the-air data.
❑
If you do not have digital data coverage, you must send and receive e-mail on
your computer e-mail program. You can then transfer messages to either
Palm Mail or pdQmail using a HotSync operation. Once the messages
have been transferred, you can read them, answer them, and compose
new messages on the pdQ smartphone. These messages are transferred
back to your computer during your next HotSync operation and sent to
their recipients by the computer e-mail program. See “Chapter 10—Palm
Mail” and “Chapter 13—pdQmail” in the pdQ Applications Handbook.
I can’t surf the Web on my pdQ smartphone.
❑
To access the Internet, you must have over-the-air digital data coverage in
your area. Contact your wireless telephone service provider.
❑
Before you can open a Web site on your pdQ smartphone, the Network
Preferences must be set up. This is usually done by your service provider.
See “Chapter 8—Setting Network Preferences.”
Summary of Contents for pdQ
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