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68

pdQ Basics Handbook

Technical Support, Service, and Repair

The Call History application shows a different number of calls on the
main screen and the statistics screen.

❑

If you synchronize more than one pdQ smartphone with the same user
name, the statistics will differ. Call statistics show the calls on one pdQ
smartphone. Call History shows the calls made by one user on all devices
synchronized under the same name. (Be aware, however, that it is not a
good practice to synchronize more than one device with the same user
name. Other problems may occur.)

I got a message asking if I want to disable Name Lookup in Call History.
What does this mean?

❑

The Name Lookup feature searches the Address Book and updates Call
History with the caller’s name. If you have a large number of names in the
Address Book, this lookup process can slow down phone performance. It
is recommended that you turn off automatic Name Lookup if you have
more than 250 names in the Address Book. You should also periodically
delete old calls in the Call History application.

Technical Support, Service, and Repair

If you have a problem using the pdQ smartphone, review the following:

■

The troubleshooting sections in this chapter

■

The README file and HelpNotes (These files are located in the folder
where you installed the Palm Desktop software on your computer. If they
are not there, you’ll find them on your installation CD.)

■

The Palm Desktop software Online Help

For further assistance, contact Technical Support by e-mail, phone, or fax.
Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you contact support, be ready to provide the following:

■

The operating system version (for problems with HotSync operations)

■

The actual error message or state you are experiencing

■

The steps you take to reproduce the problem

Technical Support

If you have service-based questions regarding your phone, phone bill, or call
coverage area, call your service provider. If you have questions on
applications or features, contact pdQ smartphone Technical Support:

■

World Wide Web:

http://www.qualcomm.com/pdQ

■

E-mail:

[email protected]

■

U.S. and Canada:

1-800-349-4478

■

Other Countries:

1-619-651-4028 (U.S.A.)

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Summary of Contents for pdQ

Page 1: ...QUALCOMM Incorporated 6455 Lusk Boulevard San Diego California 92121 2779 U S A http www qualcomm com pdQ Basics Handbook ...

Page 2: ...5 844 784 5 844 885 5 844 899 5 844 985 5 848 063 5 848 099 5 850 612 5 852 421 5 854 565 5 854 786 5 857 147 5 859 612 5 859 838 5 859 840 5 861 844 5 862 471 5 862 474 5 864 760 5 864 763 5 867 527 5 867 763 5 870 427 5 870 431 5 870 674 5 872 481 5 872 774 5 872 775 5 872 823 5 877 942 5 878 036 5 870 631 5 881 053 5 881 368 5 884 157 5 884 193 5 884 196 Other patents pending FCC IC Notice This...

Page 3: ...g Advanced Calling Features 24 Answering Calls 29 Ending Calls 30 Making Adjustments 30 Using Keyguard 33 pdQ Smartphone Menus 34 Chapter 4 Working with Organizer Features 35 Selecting Applications 36 Entering Information 38 Using Application Controls 44 Using Menus 45 Choosing Fonts 47 Using Categories 48 Attaching Notes 50 Marking Private Entries 51 Beaming Information to Other pdQ Smartphones 5...

Page 4: ...9 Caring for Your pdQ Smartphone 70 Antenna Care 70 Battery Care 71 Safety Guidelines 72 Chapter 8 Setting Network Preferences 75 About Network Preferences 76 Entering Network Preferences 77 Adding Details to Preferences 81 Creating a Login Script 83 Glossary 85 Index 89 ...

Page 5: ...izer in a single handset As you use your pdQ smartphone you ll soon appreciate its many time saving features In This Chapter Introducing the pdQ Smartphone page 2 Features with the Keypad Closed page 4 Features with the Keypad Open page 6 If You Are Already Using a Palm Device page 9 Accessories for Your pdQ Smartphone page 9 The pdQ Smartphone Documents page 9 Introducing the pdQ Smartphone ...

Page 6: ...e pdQ Smartphone On and Off The battery in your pdQ smartphone is delivered partially charged Before you use the phone or organizer extensively be sure to charge the battery completely See Installing and Charging the Battery on page 13 To turn the phone on and off If the keypad is closed press and hold down for a few seconds If the keypad is open tap on the SideStrip A message tells you that the p...

Page 7: ...not send or receive calls send or receive e mail or search the Web When the Keypad Is Closed If the phone is on the contrast icon is active but the other icons on the SideStrip are not active See page 6 S024_04A Handstrap Attachment if you are using the optional handstrap Antenna extends to provide the best signal reception Volume Controls adjust the phone volume You can also scroll through your A...

Page 8: ...ff PDQ D Your Name Time Date Status light If the phone is turned on Green Home service Orange Roam service Red pdQalert message If the screen is blank in battery save mode Green Power on Red Power on and keyguard activated Display Indicators Digital service Home service area Roaming area Call in progress No service New pdQalert message Signal strength Five beams indicate the strongest signal Batte...

Page 9: ... takes a couple of taps to place a call To dial from the Speed Dial list 1 Press and hold on the keypad to turn on the phone 2 Pull up the antenna Wait for the signal strength icon to appear 3 Press the Speed Dial number For example if your office phone number is the first number in the Speed Dial list just press 1 4 Press 5 When you have finished your call press Note You can easily add remove and...

Page 10: ...uncher Menus Dialer Find Date Book Address Book To Do List Memo Pad Up and Down Keys Press these keys to move through lists Graffiti Writing Area Write here with the stylus Write letters on the left and numbers on the right SideStrip Tap the SideStrip icons with the stylus to do the following Adjust the contrast Turn the phone on or off Open the Call History application Open the pdQmail applicatio...

Page 11: ...e number you want to call appears in the list tap the icon to dial immediately If you want to see other numbers for this person tap the phone number The pdQ smartphone displays all the numbers including e mail addresses and URLs you have entered for this person Tap the number you want to call and tap Dial 4 When you have finished your call tap End Immediate E mail and Web Access If you have digita...

Page 12: ...any of your applications such as the Date Book or Memo Pad simply open the application you want to use Your call is not affected by opening and closing the keypad or by opening any of the applications on your pdQ smartphone You can use the on screen keyboard or the stylus to add or change information such as appointments addresses or memos during the call Attach the pdQ smartphone headset while yo...

Page 13: ...your Palm device has been replaced with the Dialer icon Tap this icon to open the on screen Dialer You ll find the Calculator on the Applications Launcher screen You can change which applications are launched by these icons both on the SideStrip and below the screen See Chapter 14 Preferences in the pdQ Applications Handbook Accessories for Your pdQ Smartphone You can purchase a number of accessor...

Page 14: ...ains general information about the applications delivered with the pdQ smartphone If you re new to digital phones or electronic organizers use this book to get acquainted with the pdQ smartphone pdQ Applications Handbook The pdQ Applications Handbook contains detailed information about the applications delivered with your pdQ smartphone Each chapter covers a specific application so you can quickly...

Page 15: ...re and describes how to synchronize the pdQ smartphone with a computer In This Chapter Getting Started page 12 Setting Phone Preferences page 15 Network Settings page 18 Deciding What E mail Application to Use page 19 Synchronizing the pdQ Smartphone with a Computer page 20 Setting Up Your pdQ Smartphone ...

Page 16: ...Desktop software or perform a HotSync operation Connecting the Cradle Your package includes a cradle for storing the pdQ smartphone recharging its battery and synchronizing information with your computer If you don t plan to synchronize your pdQ smartphone with a computer use the cradle to recharge the battery To connect the cradle 1 If you are planning to synchronize data between the pdQ smartpho...

Page 17: ...g and Charging the Battery The battery in a new pdQ smartphone is delivered partially charged Before first use you must install the battery place the pdQ smartphone in the cradle and fully charge the battery To install the battery 1 Hold the pdQ smartphone so the keypad faces away from you 2 Put the base of the battery into the base of the battery slot 3 Rotate the battery gently until it snaps in...

Page 18: ... it straight up Once the main battery is charged you can use the pdQ smartphone in the cradle or out of the cradle for all functions If you have purchased an extra battery you can recharge it in the cradle while you are using the pdQ smartphone Calibrating the Screen Use the stylus to calibrate the screen The stylus is stored in a slot on the top left side of the pdQ smartphone To prevent scratche...

Page 19: ...o not tap the exact center the pdQ smartphone prompts you to repeat the process After you have aligned three targets the General Preferences screen appears Setting Phone Preferences Use the Phone Preferences screens to set the time zone required and select other phone options To set the Phone Preferences 1 Tap the pick list in the upper right corner of the General Preferences screen From the pick ...

Page 20: ...m applications to use this time Therefore you don t have to set the time but you do have to enter the time zone 1 From the Phone Preferences screen tap to open the Phone Preferences menus 2 From the Service menu tap Time Settings 3 Tap the Select Time Zone pick list and select the appropriate time zone Selecting the time zone is required An alert message asks if you want to update the Date Book Ta...

Page 21: ...reen to set the date and time manually adjust the sound levels and activate the Beam Receive feature To set the General Preferences 1 Tap the pick list in the upper right corner of the Phone Preferences screen From the pick list tap General 2 If you want to set the time manually tap the Set Time box a Tap or in the Set Time dialog to change the hour b Tap the first minute box Tap the arrows to cha...

Page 22: ...e System Sounds you also turn off the chime tones associated with the HotSync operation 8 Tap the Beam Receive pick list and select On or Off Your pdQ smartphone is delivered with the beam feature turned off to conserve battery power Select On if you want to receive information from other pdQ smartphones or Palm connected organizers For details see Beaming Information to Other pdQ Smartphones on p...

Page 23: ...here you have data coverage even at the shopping mall or on the Interstate pdQmail using HotSync Use this method to send and receive e mail via your computer using a MAPI compliant e mail program such as Eudora or Microsoft Outlook Express You transfer e mail to and from your pdQ smartphone using a HotSync operation Requirements You must use a MAPI compliant e mail program Advantages and Restricti...

Page 24: ...indows compatible printer Follow the procedures in this section to install Palm Desktop software and perform your first HotSync operation Installing Palm Desktop Organizer Software This section explains how to install Palm Desktop organizer software on a computer running Microsoft Windows using a CD If you need to install using diskettes you can order the Palm Desktop installation diskettes from P...

Page 25: ...t locking or copying diskettes Note Do not simply copy the Palm Desktop files to your hard drive You must use the installer to place the files in their proper locations and to decompress the files Installing the Palm Desktop Software 1 Exit any Windows programs and disable any virus scanning software 2 Insert the Palm Desktop CD into the computer s CD ROM drive or insert the diskette labeled Setup...

Page 26: ...teps on the computer and some of them on the pdQ smartphone 1 On your computer double click the Palm Desktop icon or select Palm Desktop from the Start menu to start the Palm Desktop software 2 Click in the Windows taskbar to open the HotSync Manager menu From the menu click Local 3 Turn on the pdQ smartphone and slide it into the cradle 4 Flip open the pdQ smartphone keypad Tap to open the HotSyn...

Page 27: ...nd participate in a conference three way call This chapter explains how to use your pdQ smartphone as an integrated phone and message manager In This Chapter Making a Call page 24 Using Advanced Calling Features page 24 Answering Calls page 29 Ending Calls page 30 Making Adjustments page 30 Using Keyguard page 33 Using Phone and Messaging Features ...

Page 28: ...to make phone calls with the keypad open 1 Flip open the keypad 2 If the pdQ smartphone is not on tap to turn it on 3 Tap to open the Dialer 4 Tap the keys to enter the phone number Tap Send 5 When you have finished your call tap End Using Advanced Calling Features In addition to calls that you make by dialing the number you can make calls directly from the Speed Dial Address Book and Call History...

Page 29: ...p Dial 6 When you have finished your call tap End For detailed information see Chapter 16 Speed Dial in the pdQ Applications Handbook Using the Address Book To make a call from the Address Book with the keypad closed 1 If the pdQ smartphone is not on press and hold on the keypad 2 Press the right Smart Key The right Smart Key toggles between Address and Calls so you can see information from both t...

Page 30: ...ar on the screen Press the volume control buttons or the up and down keys to scroll through the names 3 To look up phone numbers beginning with the keys you pressed press the right Smart Key under Number For example if you press 658 and then press the right Smart Key phone numbers from your Address Book beginning with 658 appear on the screen Press the volume control buttons or the up and down key...

Page 31: ...3 To identify which calls are displayed tap the pick list in the upper right corner of the screen From the list tap All Incoming Outgoing or Missed 4 Tap the name or number you want to call Tap Dial 5 When you have finished your call tap End For detailed information see Chapter 3 Call History in the pdQ Applications Handbook Redialing the Most Recently Called Number To redial with the keypad close...

Page 32: ... or tap Send Making a Data Connection You can use your pdQ smartphone to connect to Internet Service Providers ISPs or remote access servers For details about setting up these services see Chapter 8 Setting Network Preferences Once they have been set up follow these procedures to make a data connection To make a data connection 1 Flip open the keypad If the pdQ smartphone is not on tap to turn it ...

Page 33: ...connects to that number For voice mail messages the pdQ smartphone dials the voice mail number you set in the Phone Preferences panel See Setting Phone Preferences on page 15 6 To quit pdQalert press the right Smart Key under Done Answering Calls When there is an incoming call the phone rings the backlight turns on and the message Incoming Call appears on the pdQ smartphone screen If available the...

Page 34: ...r the word Flash If the keypad is open tap Flash 2 To move between two callers press Ending Calls To end a call 1 If the keypad is closed press either or 2 If the keypad is open tap or End The length of the call in minutes and seconds appears on the screen for about ten seconds To clear this information press or Making Adjustments It is easy to reenter phone numbers adjust the speaker volume set t...

Page 35: ...an adjust the volume of the ringer or set your pdQ smartphone to blink instead of ringing when you have an incoming call To adjust the ringer volume 1 If the pdQ smartphone is not on press and hold on the keypad 2 Press the left Smart Key under Menu 3 Press the volume control buttons on the left side of the pdQ smartphone to move through the menu When 4 Set Ringer Volume is bold press the right Sm...

Page 36: ...inger with the keypad open 1 Flip open the keypad Tap to open the Applications Launcher 2 Tap to display the last Preferences screen you used 3 From the pick list in the upper right corner tap Alerts 4 Tap the Alert Volume pick list From the pick list tap a number between 1 low and 7 high to set the volume level of the alert sound 5 In the boxed area labeled On Incoming Call tap the Action pick li...

Page 37: ... feature to make sure that keys are not pressed accidentally for example if the pdQ smartphone slips around inside a briefcase The Keyguard remains on until you either turn it off or answer a phone call Note For additional security you can lock your pdQ smartphone with a password See Chapter 15 Security in the pdQ Applications Handbook To turn on Keyguard 1 Press and hold on the keypad to turn on ...

Page 38: ...or off See Adjusting the Ringer Sounds on page 31 3 Set Security Options Restrict the pdQ smartphone so that it cannot be used without entering a password See Restricting the pdQ Smartphone on page 156 in the pdQ Applications Handbook 4 Set Ringer Volume Adjust the volume of the ringer See Adjusting the Ringer Sounds on page 31 5 Turn Modem Mode On Off Use the pdQ smartphone as a modem See Chapter...

Page 39: ...tphone with your computer This chapter explains how to work with the built in applications enter information look up information and use organizer features In This Chapter Selecting Applications page 36 Entering Information page 38 Using Application Controls page 44 Using Menus page 45 Choosing Fonts page 47 Using Categories page 48 Attaching Notes page 50 Marking Private Entries page 51 Beaming I...

Page 40: ...andwriting character for the first letter of an application you want to open The Applications Launcher scrolls to the first application beginning with that letter Changing Applications When working in any application tap or press a key to switch to another application The pdQ smartphone automatically saves your work when you change from one application to another so you don t need to worry about l...

Page 41: ...ould put all the phone applications into a category called Phone After assigning applications to categories you can choose to look at a single category or to see all your applications 1 Flip open the keypad Tap to open the Applications Launcher 2 Tap to open the Applications Launcher menus 3 From the App menu tap Category 4 Tap the next to each application to assign it to a category Note You can c...

Page 42: ...th of these methods use the stylus Using the On Screen Keyboard You can activate the on screen keyboard any time you need to enter text or numbers 1 Open any pdQ smartphone application 2 Tap any record name or tap New 3 Tap abc to open the alphabetic keyboard or 123 to open the numeric keyboard 4 Tap the characters of the on screen keyboard to enter text and numbers Tap here for the numbers keyboa...

Page 43: ...ion is ideal for practicing Graffiti script This section explains how to open the Memo Pad and use it to practice Graffiti For a more detailed explanation of the Memo Pad see the pdQ Applications Handbook 1 Flip open the keypad Press the button to open the Memo Pad 2 Tap New to open a new Memo page Writing Letters With Graffiti Graffiti includes any character you can type on a standard keyboard Be...

Page 44: ...etter n You use the same shapes to create both upper and lowercase letters 3 Position the stylus on the left side of the Graffiti writing area 4 Start at the heavy dot Draw the shape as it appears in the table Don t try to draw the dot itself The dot is there to show the starting point of the stroke 5 Lift the stylus from the screen at the end of the stroke shape When you lift the stylus from the ...

Page 45: ... Script Writing Capital Letters with Graffiti You make capital letters with the same stroke shapes as the basic alphabet characters To make capital letters you must first shift to caps just as you press the Shift key on a keyboard and then write the character strokes When you start a new entry for example a new memo or a new Address Book entry Graffiti automatically capitalizes the first letter To...

Page 46: ...acter strokes on the right side of the Graffiti writing area Writing Punctuation Marks with Graffiti Graffiti can create any punctuation mark you can enter from a keyboard All punctuation marks begin with a single tap on the Graffiti writing area When you make this tap a dot appears to show that Punctuation Shift is active The next stroke you make with the stylus creates a punctuation mark When Pu...

Page 47: ...mple shows the strokes required to draw an e with an acute accent Accent Strokes Using these accent strokes you can write the following accented letters à á â ã ä å è é ê ë ì í î ï ò ó ô õ ö ù ú û ü ñ ÿ Additional Non English Characters You can write the following characters in the lowercase alphabet mode without any special punctuation or shifting Navigation Strokes In addition to character symbo...

Page 48: ... through applications The following table lists the controls and how to use them Entry ShortCut Entry ShortCut Date stamp ds Breakfast br Time stamp ts Lunch lu Date time stamp dts Dinner di Meeting me For example draw these strokes to enter the date and time Check box Tap an empty check box to select that option Tap it again to remove the check mark Scroll arrows Tap the up arrow to display the p...

Page 49: ... application see the chapter on that application in the pdQ Applications Handbook To open the menus 1 Open a pdQ smartphone application such as the Memo Pad 2 Tap to open the menus for that application In this example there are three menus Record Edit and Options The Record menu which is open contains three commands New Memo Delete Memo and Beam Memo Choosing a Menu After you open the menus for an...

Page 50: ...o select text in an application 1 Tap the beginning of the text that you want to select 2 Drag the stylus over the text to highlight it in black Drag across the text to select additional words or drag down to select a group of lines The following commands may appear in an Edit menu Command letters Menu commands Undo Reverses the action of the last Edit command For example if you used Cut to remove...

Page 51: ... font style for each application that supports this feature Notice that the Expense application does not support changing fonts To change the font style 1 Open an application 2 Tap to open the menus 3 Tap Font from the Options menu 4 Tap the font style you want to use 5 Tap OK to return to the application The font style has changed Tap here for small font Tap here for large font Tap here for bold ...

Page 52: ... an entry 1 Tap a To Do item memo or Address Book entry Tap Edit 2 Tap Details 3 From the Category pick list tap the category you want to assign 4 Tap OK Viewing Lists by Category After you have assigned categories to your entries you can easily view the entries by category Viewing by category is particularly useful in applications such as the Address Book where you may have a long list of records...

Page 53: ...u can define up to 15 categories for each application To define a new Address Book category 1 Tap the pick list in the upper right corner of the screen Tap Edit Categories 2 In the Edit Categories dialog tap New 3 Enter the name of the new category Tap OK 4 Tap OK Your new category has been added to the pick list Edit any of your records and file them in the new category as appropriate Renaming Ca...

Page 54: ...Attaching Notes You can attach notes to entries in most applications except the Memo Pad A note is anything you want to write For example if you have entered an appointment in the Date Book you could attach a note with directions to the location A note can be several thousand characters in length To attach a note to an entry 1 Display the entry where you want to add a note 2 Tap Details 3 Tap Note...

Page 55: ... the following The current Address Book Date Book To Do List or Memo Pad entry All Address Book To Do List or Memo Pad entries in the current category Your business card To create a business card see Chapter 1 Address Book in the pdQ Applications Handbook An application that you have installed Note To conserve power your pdQ smartphone is delivered with the beam feature turned off To turn it on se...

Page 56: ...y Finding Data on Your pdQ Smartphone After using your pdQ smartphone for a while you may have a large amount of information stored on it To locate specific data you can use the Find command the Find and Dial feature and the Phone Lookup feature Using the Find Command The Find command searches for any text you specify in any application including notes You can search for whole words or just the be...

Page 57: ...udes a custom Find and Dial feature in addition to the standard Find feature Using Find and Dial you can search for information in any application and if that information includes a phone number an e mail address or a Web site you can place a call directly from the Find and Dial dialog To use this custom feature you must first assign it to one of the SideStrip icons To set up Find and Dial 1 Tap t...

Page 58: ...t directly into an application For example if you want to include a phone number in a memo you can use Phone Lookup to find the phone number and transfer it directly to the memo Note You can use the Graffiti Command stroke L to open Phone Lookup while entering text For example to insert the phone number of Joe Williams in a memo you are writing write Wi followed by L If you have only one entry beg...

Page 59: ...ons menu 4 Tap the phone number you want to use Note To find a phone number more quickly you can enter the first letter or two of the name you want to find in the Look Up line at the bottom of the screen The list scrolls to the first name starting with that letter 5 Tap Add to paste the name and phone number into the entry you selected in step 1 ...

Page 60: ......

Page 61: ...ers Each of these applications takes up some of the pdQ smartphone s memory Periodically you ll want to add new applications or remove old ones This chapter explains how to install and remove applications on your pdQ smartphone and how to remove Palm Desktop software from your computer In This Chapter Installing Applications page 58 Removing Applications page 60 Removing Palm Desktop Software page...

Page 62: ...etes these applications you can also delete them manually Install only applications from reliable sources It is recommended that you use only Palm certified or Platinum certified applications To install software on your pdQ smartphone 1 Copy the application you want to install into the Add on folder inside the Palm folder on your computer If you prefer to copy the application into another folder y...

Page 63: ...ion s you want to install on the pdQ smartphone Use Shift click or Ctrl click to select multiple applications 7 Click Open You return to the Install Tool dialog Review the list of applications you selected If you decide not to install an application click it and then click Remove This does not remove the application from your computer it simply removes it from the list of applications to install 8...

Page 64: ...cher menus 3 Tap Delete from the App menu 4 Tap the application you want to remove 5 Tap Delete 6 Tap Yes to confirm that you want to remove the application from your pdQ smartphone 7 Tap Done Removing Palm Desktop Software If you no longer want to use the Palm Desktop software you can remove it from your computer To remove the Palm Desktop software 1 From the Windows Start menu choose Settings Th...

Page 65: ...oms and try the suggestions listed For troubleshooting tips not included in this handbook refer to either the README TXT file or the HelpNotes file located in the Palm Desktop directory These files are also on the installation CD ROM and disks In This Chapter Using Online Help page 62 Managing the Memory Cache page 62 Resetting the pdQ Smartphone page 62 Troubleshooting Tips page 64 Technical Supp...

Page 66: ...K a modest size intended to avoid low memory situations There is no absolute right number for the maximum cache value but here are some guidelines If your pdQ smartphone has plenty of free memory that is you have not downloaded many additional applications and you are a heavy Web user consider increasing the cache limit Increasing the cache size tells the application to use as much memory as it ca...

Page 67: ...dQ smartphone are erased Therefore never perform a hard reset unless a soft reset has not solved the problem or you intend to delete data or you have been instructed to do so by Technical Support After a hard reset you can restore any data previously synchronized with your computer during the next HotSync operation 1 Flip open the keypad On the back of the pdQ smartphone locate the two small holes...

Page 68: ...er menu or the Palm Desktop menu The HotSync operation does not run to completion Do not turn the phone on or off during a HotSync operation If you have problems using the As Fast As Possible option or a specific speed select a lower baud rate setting on the Local tab in the Setup dialog Read the HotSync Log for the user account for which you are synchronizing the pdQ smartphone and computer I hav...

Page 69: ...ing For the pdQ smartphone to recognize text written with the stylus you must use the Graffiti characters See Writing with the Stylus on page 39 Make the Graffiti character strokes in the Graffiti writing area not on the display part of the screen Make sure you are writing the strokes for letters in the left side and the strokes for numbers in the right side of the Graffiti writing area Make sure ...

Page 70: ...wirelessly you must have over the air digital data coverage in your area Contact your service provider If you have digital data coverage you can send and receive e mail on the pdQ smartphone by using the pdQmail application and keeping all of your mail messages on a server The Palm Mail application does not support over the air data If you do not have digital data coverage you must send and receiv...

Page 71: ...box in the General Preferences screen displays the current date See Setting Phone Preferences on page 15 Entries seem to be missing in various applications Tap the Categories pick list in the upper right corner of the screen Choose All to display all of the records for the application Check the Security application and make sure that the Private Records setting is set to Show private records My Me...

Page 72: ...ally delete old calls in the Call History application Technical Support Service and Repair If you have a problem using the pdQ smartphone review the following The troubleshooting sections in this chapter The README file and HelpNotes These files are located in the folder where you installed the Palm Desktop software on your computer If they are not there you ll find them on your installation CD Th...

Page 73: ...vers safety guidelines that apply to all wireless phones Become familiar with where and when it may be unsafe to use the telephone features of your pdQ smartphone In This Chapter Caring for Your pdQ Smartphone page 70 Antenna Care page 70 Battery Care page 71 Safety Guidelines page 72 Care and Safety Guidelines ...

Page 74: ...hot day and keep it away from heaters and other heat sources Store it out of direct sunlight Do not store or use the pdQ smartphone in any location that is extremely dusty damp or wet Use a soft damp cloth to clean the pdQ smartphone If the surface of the screen becomes soiled clean it with a soft cloth moistened with a diluted window cleaning solution Do not let unauthorized personnel install or ...

Page 75: ... of the following considerations If the battery becomes low in the course of normal use an alert appears on the screen describing the low battery condition When you see the alert perform a HotSync operation to back up your data before you replace the battery This helps prevent accidental data loss If the pdQ smartphone does not turn on when you press the yellow key on the keypad recharge the batte...

Page 76: ...energy Your service provider s phone network controls the power level of the RF signal This power level can range from 0 006 watts to 0 6 watts Exposure to RF Energy In August 1996 the U S Federal Communications Commission FCC adopted RF exposure guidelines with safety levels for hand held wireless phones These guidelines are consistent with the safety standards previously set by both U S and inte...

Page 77: ... is in the air Turn your phone off before boarding aircraft Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles Check with the manufacturer or its representative regarding your vehicle You should also consult the manufacturer of any equipment that has been added to your vehicle Blasting Areas To avoid interfering with blasting operation...

Page 78: ...cessary suspend the call in heavy traffic or hazardous weather conditions 4 Do not utilize any of the Palm applications while driving They take attention away from your primary responsibility driving safely 5 Dial sensibly If you need to make a call while moving dial only a few numbers check the road and your mirrors then continue If possible place calls when you are not moving or before pulling i...

Page 79: ...verage but both are offered by your wireless service provider In most cases if you have purchased data coverage all of the network settings have already been entered for you by your service provider This chapter is included in case you need to alter any of these settings In this Chapter About Network Preferences page 76 Entering Network Preferences page 77 Adding Details to Preferences page 81 Cre...

Page 80: ...already been entered for you This chapter contains information for the advanced user check with your phone service provider and your Internet Service Provider before making any entries or adjustments in these screens Collecting Information Before you begin contact an Internet Service Provider ISP ISPs provide the services required to use the Internet and send or receive e mail Use the table below ...

Page 81: ...nternet Service Provider ISP or to set up access to a dial in server To select a service 1 Tap the Service pick list to display a list of service templates A service template is a set of configurations that you can create save and reuse 2 Do one of the following Tap the service you want to use Tap Untitled Enter a unique name to create a new service template Entering the User Name The User Name is...

Page 82: ...our password entered automatically that is if you want the security of entering it yourself each time you log in skip this section and continue to Entering Phone Settings To enter a Password 1 Tap the Password box 2 Enter the password you use to log in to your server If you do not enter a password here the word Prompt remains in the Password box Each time you log in you will be prompted to enter y...

Page 83: ...server 3 Do one of the following If you need to enter a dial prefix disable call waiting or use a calling card when you log in continue to those sections If not tap OK Skip to Selecting a Connection Type on page 81 Entering a Dial Prefix A prefix is a number you dial before a telephone number to reach an outside line For example in many offices you must dial 9 before calling any number outside the...

Page 84: ... the code you should use Using a Calling Card You can use a calling card for your calls to an ISP or dial in server After dialing the ISP the pdQ smartphone enters your calling card number automatically However when you connect to a server there is usually a delay before you enter your card number To produce this delay you must add commas before the card number Each comma delays the transmission o...

Page 85: ...e following Your ISP or System Administrator can provide the correct connection type If you are not sure try PPP Selecting Idle Timeout Idle Timeout sets how long the pdQ smartphone waits before dropping the connection with your ISP or dial in server after an application closes To set the Idle Timeout Tap the Idle Timeout pick list and select one of the following PPP Point to Point Protocol SLIP S...

Page 86: ...ver that handles the translation services An IP address has four sections separated by periods Each section is a number from 0 to 255 In the Details dialog you enter each section separately Ask your Internet Service Provider or system administrator for the correct Primary or Secondary DNS IP numbers Many systems do not require you to enter a DNS If you are not sure leave the DNS line blank To ente...

Page 87: ...rk in the IP Address check box The permanent IP address line appears below the check box 2 Tap the space to the left of the first period then enter the first section of the IP address you have received from your network provider Each section must be a number from 0 to 255 3 Tap and enter the remaining sections of the IP address Creating a Login Script A login script is a series of commands that au...

Page 88: ...cters to the server Send CR Transmits a carriage return or LF line feed to the server Send User ID Transmits the User ID information entered in the User ID line of the Network Preferences screen Send Password Transmits the Password from the Password line of the Network Preferences screen If you did not enter a password there this command prompts you to enter one The Password command is usually fol...

Page 89: ...der for detailed information command An instruction that causes a device such as a pdQ smartphone or a computer to perform an action conduit A program that controls how records are moved during a HotSync operation cradle The unit designed for storing the pdQ smartphone recharging its battery and synchronizing data with a computer data transmission The technology of transmitting and receiving infor...

Page 90: ...l the rules used by the web server and the browser to communicate invisible to the user IAP Internet Access Provider a service that provides companies and individuals with a link to the Internet idle timeout The amount of time the pdQ smartphone waits before dropping a connection with your ISP or dial in server after a network application closes incoming server The server that receives your incomi...

Page 91: ... telephone number to reach an outside line protocol A set of rules followed by two computers when they communicate with one another proxy A software agent that acts on behalf of the user real name The name assigned to your principal account in an electronic mail system The real name is generally your first and last name It appears in the From field of all your outgoing messages and identifies to y...

Page 92: ... A reset of the pdQ smartphone that restarts the telephone features and Palm applications without erasing data TCP IP Transmission Control Protocol Internet Protocol the standard rules used for data transmission over the Internet URL Uniform Resource Locator the address of an Internet location A URL typically uses the following form http www locationname com username A name provided by your ISP or...

Page 93: ...iting disabling 80 calling from Address Book 7 25 26 from Call History 26 from Dialer 24 from keypad 24 from Speed Dial 5 24 most recently dialed number 27 with keypad closed 5 calling cards 80 capital letters 41 care of pdQ smartphone 70 categories beaming 51 choosing 48 creating new 49 merging 50 renaming 49 using in lists 48 viewing by 48 changing categories 49 from one application to another 3...

Page 94: ...ems 65 hard reset 63 headset 64 headset jack 3 hearing aid using pdQ smartphone with 73 help in Graffiti 46 notes in the Palm Desktop directory 61 online tips 62 technical support 68 home service 4 HotSync benefits 8 communications port 13 defined 20 first time 22 troubleshooting 64 with keypad closed 34 I idle banner 15 idle timeout 81 infrared port 65 Install Tool Palm Desktop 57 installing appl...

Page 95: ...peed Dial 5 24 with keypad closed 5 Phone Lookup 54 phone number own phone number 4 27 searching for 52 phone preferences setting for network connections 79 setting general 15 phone setup calling cards 80 disabling call waiting 80 port for cradle 13 preferences General Preferences 17 Phone Preferences 15 primary DNS 82 private entries 51 punctuation marks in Graffiti 42 on screen keyboard 38 PWR k...

Page 96: ...l support 68 text entry accented characters 43 capital letters 41 choosing font style 47 Graffiti shortcuts 44 Graffiti tips 40 numbers 42 on screen keyboard 38 punctuation marks 42 symbols 43 using Graffiti 39 time Daylight Savings Time 16 phone displays incorrect time 65 time zone 16 transmitting data 51 troubleshooting Call History 68 general problems 64 Graffiti 65 HotSync 64 infrared communic...

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