CONFIDENTIAL - This document is the property of K.T.C. S.r.l. and cannot be reproduced or issued to third parties without written
authorization. K.T.C. shall safeguard its rights to the full extent of the law.
OPERATION AND INSTALLATION MANUAL
COD. 091003 - KME 18-22-30-37 - REV. 07 - DATA 11/2016
pag.6 of 68
1.1.2
WARRANTY
KTC S.r.l. guarantees its products from manufacturing or design defects for a period of 24 months
from the date of initial start-up. To inform K.T.C. S.r.l. of this date, fill out the special form
supplied with the machine technical documentation and send it in.
If no communication is received, the warranty shall be recognized for 24 months starting from the
date on which the unit was shipped; that is the date indicated on the K.T.C. S.r.l. invoice.
The warranty does not cover parts subject to wear.
Repair works covered under the warranty can only be performed by K.T.C. S.r.l. or a K.T.C. S.r.l.
Authorized Service Centre.
Shipment of any product being returned for service under the warranty must be authorized in
advance, and in writing, by K.T.C. S.r.l. Moreover, K.T.C. S.r.l., in its unquestionable wisdom, can
decide whether to authorize such shipment or have one of its Authorized Service Centres do the
work.
In both cases, shipment to K.T.C. S.r.l. must be made carriage paid with shipping costs charged in
the invoice. Repairs or replacements covered by the warranty include free replacement of parts of
the machine that are recognized as defective.
The warranty does not cover damages caused by negligence, by incorrect use or installation or by
non compliance with the warnings indicated in the “Operation and Maintenance Manual”.
Moreover the warranty is voided if modifications or repairs are made with non original K.T.C. S.r.l.
spare parts or performed by anyone not authorized to do so by K.T.C. S.r.l.
Defective parts replaced under the warranty are retained by the Authorized Service Centre. The
warranty does not cover repairs or reimbursement for damage due to shipping (to or from the
Authorized Service Centre). The warranty does not cover any type of reimbursement for injuries or
damages to people or things derived from improper use of the model purchased or due to machine
down time (the customer must take steps to prevent this). Service covered under the warranty is
guaranteed only to purchasers who have met their contractual and administrative obligations and
who are able to show the documentation certifying the purchase period. This is the only valid
warranty recognized by K.T.C. S.r.l. court having jurisdiction.
For any disputes the competent court is that of Vicenza, Italy.
1.1.3
RETURNS
Returns are made using the RMA (return material authorization) procedure.
To open said procedure, the customer must send a request to K.T.C.
