KISS 4U V3 SKX – Preliminary Rev. 0.6
www.kontron.com
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Technical Support
In order to request technical support, send an email with the information below to [email protected]
Product name
Product model number
Serial number of the product
Brief problem description
Complete company address
Customers with service portal access may maintain their tickets directly in the service portal https://support-
kontron.snt.at/
The serial number can be found on the type label, placed on the bottom side of the chassis.
14.1.
Returning Defective Merchandise
All equipment returned to Kontron must have a Return of Material Authorization (RMA) number assigned exclusively
by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay the return freight charges back to the buyer's location in the event that the equipment is
repaired or replaced within the stipulated warranty period.
Follow these steps before returning any product to Kontron.
1.
Visit the RMA Information website:
RMA website -http://www.kontron.com/support-and-services/support/rma-information
2.
Download and fill out the RMA Request form for your region. Take care to include a short detailed description of
the observed problem or failure and to include the product identification (product name, material number and
serial-number). If more than one product is sent in a delivery. Fill out the above information in the RMA Request
form for each product.
3.
Send the completed RMA-sheet to the given Kontron fax or email address. Kontron will provide an RMA-Number
within one business day.
4.
The goods for repair shall be packed properly for shipping, considering shock and ESD protection.
Goods returned to Kontron in non-proper packaging are considered as customer
caused faults and cannot be accepted as warranty repairs.
5.
Send the product to the relevant regional delivery address on the RMA form or the address specified by
Kontron, and include the RMA form with RMA number.
6.
After receiving the product, a confirmation email is sent to the RMA sheet name and address.
