Keithley KPCI-3110, User Manual

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6-4 Troubleshooting KPCI-3110 and KPCI-3116 User’s Manual
Troubleshooting table
If you still experience problems, try using the information in Table 6-1 to isolate and solve the
problem. If you cannot identify the problem, refer to “Technical support,” starting on page 6-6.
Table 6-1
Troubleshooting problems
Symptom Possible Cause Possible Solution
Board does not
respond. The board configuration
is incorrect. Check the configuration of your device driver to
ensure that the board name and type are correct.
The board is incorrectly
aligned in a PCI
expansion slot. Check that the slot in which your KPCI-3110 or
KPCI-3116 board is located is a PCI slot and
that the board is correctly seated in the slot.
The board is damaged. Contact Keithley Instruments.
Intermittent
operation. Loose connections or
vibrations exist. Check your wiring and tighten any loose
connections or cushion vibration sources.
The board is overheating. Check environmental and ambient temperature;
consult the board’s specifications in the
Appendix of this manual and the documentation
provided by your computer manufacturer for
more information.
Electrical noise exists. Check your wiring and either provide better
shielding or reroute unshielded wiring.
Data appears to
be invalid. An open connection
exists. Check your wiring and fix any open
connections.
A transducer is not
connected to the channel
being read. Check the transducer connections.
The board is set up for
differential inputs while
the transducers are wired
as single-ended inputs or
vice versa. Check your wiring and ensure that what you
specify in software matches your hardware
configuration.
Computer does
not boot. Board is not seated
properly. Check that the slot in which your KPCI-3110 or
KPCI-3116 board is located is a PCI slot, that
the board is correctly seated in the slot, and that
the board is secured in the slot with a screw.
The power supply of the
computer is too small to
handle all the system
resources. Check the power requirements of your system
resources and, if needed, get a larger power
supply; consult the board’s specifications in the
Appendix of this manual.
System lockup. Board is not seated
properly. Check that the slot in which your KPCI-3110 or
KPCI-3116 board is located is a PCI slot, that
the board is correctly seated in the slot, and that
the board is secured in the slot with a screw. Try
another slot, if available.