Keithley KPCI-3110, User Manual

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KPCI-3110 and KPCI-3116 User’s Manual Systematic Problem Isolation C-3
Problem isolation Scheme A: basic system
In Scheme A, you start the systematic problem isolation procedure. You remove your
KPCI-3110 or KPCI-3116 board(s) and check for apparent damage. If the board looks okay, you
check the independent functionality of your computer. If the computer is okay, you check the
expansion slots that held your KPCI-3110 or KPCI-3116 board(s).
Follow these instructions as you perform Scheme A:
1. Remove and inspect the KPCI-3110 or KPCI-3116 board(s) for damage as follows:
a. Shut down Windows 95/98/NT and turn off power to the host computer.
b. Turn off power to all external circuits and accessories connected to the KPCI-3110 or
KPCI-3116 board(s) that is installed.
c. Disconnect STP-3110 screw terminal accessories from your KPCI-3110 or KPCI-3116
board(s).
d. Remove the KPCI-3110 or KPCI-3116 boards from the computer, making note of the
socket(s) in which the board(s) was installed. (If more than one KPCI-3110 or
KPCI-3116 board is installed, remove all boards and note which board was in which
socket.)
e. Visually inspect all removed KPCI-3110 or KPCI-3116 board(s) for damage.
2. Based on the results of step 1, do the following:
•
If the board(s) you removed is obviously damaged, then repair or replace the board.
Refer to “
Technical support ” for information on returning the board for repair or replace-
ment. Skip to “ Problem isolation Scheme G: verification of problem solution .”
• If the board(s) you removed is not obviously damaged, then continue with step 3 and
check for host computer malfunction.
3. Check if the computer functions satisfactorily by itself. Proceed as follows:
a. Place the board(s) that you removed from the computer in an electrostatically safe loca-
tion. Do not reinstall it.
b. Turn on power to the host computer.
c. Perform all needed diagnostics to determine whether your computer hardware and oper-
ating system are functioning properly.
4. Based on the results of step 3 , do one of the following:
• If you find no computer or operating system malfunctions in step 3 , then the problem
likely lies elsewhere; take action as follows:
– If you do not have another KPCI-3110 or KPCI-3116 board that you know is working
properly, read the instructions in
Section 6 , “ Technical support .” Then contact
Keithley for help in isolating the cause of your problem.
– If you have another KPCI-3110 or KPCI-3116 board that you know is working prop-
erly, then continue with
step 5 .
•
If you find computer or operating system malfunctions in step 3 , do the following:
a. Determine the cause of the computer hardware or operating system malfunctions.
b. Fix the computer hardware or operating system malfunctions.
c. Assume that fixing the malfunctions has solved your problem, and skip to “ Problem
isolation Scheme G: verification of problem solution .”