Keithley KPCI-3110, User Manual

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6-2 Troubleshooting KPCI-3110 and KPCI-3116 User’s Manual
General checklist
Should you experience problems using the KPCI-3110 or KPCI-3116 board, please follow these
steps:
1. Read all the appropriate sections of this manual. Make sure that you have added any “Read
This First” information to your manual and that you have used this information.
2. Check your distribution disk for a README file and ensure that you have used the latest
installation and configuration information available.
3. Check that your system meets the requirements stated in this manual.
4. Check that you have installed your hardware properly using the instructions in this manual.
5. Check that you have installed and configured DriverLINX properly using the instructions in
the DriverLINX manuals that come with the DriverLINX software.
If your KPCI-3110 or KPCI-3116 board is not operating properly, use the information in this
section to help you isolate the problem. If the problem appears serious enough to require techni-
cal support, refer to
page 6-6 for information on how to contact an applications engineer.
If you encounter a problem with a KPCI-3110 or KPCI-3116 board, use the instructions in this
section to isolate the cause of the problem before calling Keithley for technical support.
Using the DriverLINX event viewer
The DriverLINX Event Viewer displays the Windows system event log. Applications and hard-
ware drivers make entries in the system event log to assist in predicting and troubleshooting
hardware and software problems.
DriverLINX uses the event log to report problems during driver loading or unexpected system
errors. The event log can assist in troubleshooting resource conflicts and DriverLINX configura-
tion errors. If you are having trouble configuring or initializing a Logical Device, check the
event log for information from the DriverLINX driver.
Using the DriverLINX Event Viewer, you can view, save and e-mail DriverLINX event log
entries under Windows 95/98 or Windows NT. DriverLINX event log entries can help you or
technical support troubleshoot data-acquisition hardware and software problems.
Device initialization error messages
During device initialization, DriverLINX performs a thorough test of all possible subsystems on
the KPCI-3110 or KPCI-3116 board as well as the computer interface. If DriverLINX detects
any problems or unexpected responses, it reports an error message to help isolate the problem.
The device initialization error messages fall into three basic categories:
• “Device not found” — Board address does not match hardware setting or conflicts with
another board. Verify the board’s address settings. Also, don’t confuse hexadecimal with
decimal addresses in the DriverLINX Device Configure dialog box.
•
“Invalid IRQ level” or “Invalid DMA level” — Selected level does not match hardware
setting, conflicts with another board’s IRQ/DMA levels, or is dedicated to the computer’s
internal functions (COM port, disk drive controller, network adapter, etc.)
• “Hardware does not match configuration” — Operating mode/range switch or jumper set-
ting does not match selection(s) made in the DriverLINX Device Configuration dialog box.