10. Warranty and After-sales Service
77
After-sales Service
If the PRODUCT is malfunctioning, please see “Troubleshooting” page 79 to find possible causes
first.
Repair parts are retained for a minimum period of five (5) years after production cessation of the
PRODUCT.
This storage period of repair parts is considered as the period during which KANOMAX
can provide repair service.
For more information, please contact your sales representative. When you call, please have the
following information at hand:
(1) PRODUCT name;
(2) Model number;
(3) Serial number;
(4) Probe number;
(5) Description of Symptom, and;
(6) Date of purchase