Juniper CTP151 Platform, Hardware Manual, Page: 96 / 104

For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html .
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Contacting Customer Support to Obtain a Return Materials Authorization for a CTP151 Device | 90
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Locating the Chassis Serial Number ID Label on a CTP151 Device
The serial number ID label is located on the back of the chassis on a CTP151 device. See “CTP151 Platform
Overview” on page 3 .
Contacting Customer Support to Obtain a Return Materials Authorization
for a CTP151 Device
If you are returning a CTP151 device or component to Juniper Networks for repair or replacement, obtain
a Return Materials Authorization (RMA) from the Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a service request
with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone.
For instructions on locating the serial number of the device or component you want to return, see “Locating
the Chassis Serial Number ID Label on a CTP151 Device” on page 90 .
Before you request an RMA from JTAC, be prepared to provide the following information:
•
Your existing service request number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
90