Juniper CTP151 Platform, Hardware Manual, Page: 97 / 104

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Service Request Manager: https://support.juniper.net/support
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Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll-free numbers, see
https://support.juniper.net/support .
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
RELATED DOCUMENTATION
Returning a CTP151 Device or Component for Repair or Replacement | 89
Packing a CTP151 Device or Component for Shipping | 91
Packing a CTP151 Device or Component for Shipping
If you are returning a CTP151 device or component to Juniper Networks for repair or replacement, pack
the item as described in this topic.
Before you pack a CTP151 device or component:
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Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage.
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Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do
not have these materials, to learn about approved packing materials. See “Contacting Customer Support
to Obtain a Return Materials Authorization for a CTP151 Device” on page 90 .
Ensure that you have the following parts and tools available:
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ESD grounding strap.
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Antistatic bag, one for each component.
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If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack
or cabinet.
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