Juniper CTP151 Platform, Hardware Manual, Page: 95 / 104

CHAPTER 16
Contacting Customer Support and Returning the
Chassis or Components
IN THIS CHAPTER
Returning a CTP151 Device or Component for Repair or Replacement | 89
Locating the Chassis Serial Number ID Label on a CTP151 Device | 90
Contacting Customer Support to Obtain a Return Materials Authorization for a CTP151 Device | 90
Packing a CTP151 Device or Component for Shipping | 91
Returning a CTP151 Device or Component for Repair or Replacement
If you need to return a CTP151 device or component to Juniper Networks for repair or replacement, follow
this procedure:
1. Determine the serial number of the device or component. For instructions, see “Locating the Chassis
Serial Number ID Label on a CTP151 Device” on page 90 .
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC) as described in “Contacting Customer Support to Obtain a Return Materials Authorization for
a CTP151 Device” on page 90 .
NOTE: Do not return any device or component to Juniper Networks unless you have first
obtained an RMA number. Juniper Networks reserves the right to refuse shipments that
do not have an RMA. Refused shipments are returned to the customer through collect
freight.
3. Pack the CTP151 device or component for shipping as described in “Packing a CTP151 Device or
Component for Shipping” on page 91 .
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