© 2017 JTECH Medical MN022_M
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Customer Support
JTECH Medical provides customer support for all the products we sell.
You may register up to three individuals from your office to serve as eligible customer support contacts (this
can be done anytime during your support agreement). The three contacts are registered for the life of your
support agreement. Please note that support will only be available to the registered individuals from your
office.
Support Policies
Hardware
Your hardware is shipped with a limited warranty (Please refer to the warranty section on page 48). You will
be charged for any hardware issues (repair, replacement, shipping, etc.), after the initial warranty time period.
You can buy extended warranties for your Commander Echo hardware.
Please contact JTECH Medical Customer Service for more information on JTECH Guardian Hardware
Maintenance plans.
Optional Commander Echo Downloader Software
One registered user is eligible to receive Echo Downloader software support for six (6) months from the date of
purchase.
Before Calling for Support
1. Refer to the Console or Instrument user’s guide in this manual first.
This User’s guide was written to acquaint you with the Console and instruments. The guide explains
how to use the Console and instruments and how to review the data. Please read through this
documentation carefully.
2. Refer to the Troubleshooting section in your documentation. Many hardware issues can be resolved
by referring to this section on page 42. Additional troubleshooting information can be found by
visiting our customer Help site at http://help.jtechmedical.com
3. If your question deals with the optional Echo Downloader software usage, refer to the software user’s
guide in this manual first.
The User’s guide was written to acquaint you with the software. The Echo Downloader User guide
explains how to install and use the Echo Downloader program. Please read through this
documentation carefully.
4. If you are unable to solve your problem using the included documentation, please have a registered
support contact call JTECH Medical Customer Support at 1-800-985-8324 or 1-801-478-0680.
