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Troubleshooting Your Console
Problem
Probable Cause
Possible Solution
The Windows “Found
New Hardware” process is
triggered when the Console
is connected via USB.
First time installation or
plugging the Console into
a different USB port.
Please select yes, install, or continue, this is
expected behavior and should be allowed
to run. No specified drivers are included as
Windows includes the default drivers.
Console does not appear to
respond to the charger. The
green-colored LED does not
light .
Bad Connection or
Inoperable Battery.
Check the USB daisy chain connection to the
charger and the Console. If the daisy chain
connections appear to be good; remove all
other devices and try connecting the Console
to a different USB connection on the USB daisy
chain. If the LED does not light up after 60
minutes, contact JTECH Customer Service for
repair options.
The Control Stick will no
longer click when pressed.
Possible damaged switch. Please contact JTECH Support for repair
options.
Console LED blinks rapid red
and does not stop.
Dead battery indicator.
Charge the Console for one complete cycle (up
to 6 hours) and attempt to use it again.
Console does not turn on
and the LED does not blink
when trying to turn one.
The Console software has
locked up or the battery
charge is fully depleted.
Use a paperclip to press the reset switch on
the backside of the Console. If the Console still
does not turn on, connect the Console to the
charger for 1 hour. If the Console turns on after
1 hour allow the Console to continue charging.
Otherwise contact JTECH support for repair
options.
Console Displays “Bad
Sample” message
RF interference or
other wireless systems
using the same radio
spectrum,. Can also be
caused by additional
Commander Echo
systems in operation
Initiate an auto scan to try switching radio
channel to one which has less RF interference.
This can resolve most problems with RF
interference and multiple Commander Echo
systems being in use.
Additional Console troubleshooting information can be found by visiting our customer portal at
http://portals.jtechmedical.com
