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Troubleshooting Your Instruments
Problem
Probable Cause
Possible Solution
Instrument does not appear
to respond to the charger.
The LED does not light.
Bad Connection or
Inoperable Battery.
Check the USB daisy chain connection to
the charger and the instrument. If the daisy
chain connections appear to be good; remove
all other devices and try connecting the
instrument to a different USB connection on
the USB daisy chain. If the LED does not light
up after 60 minutes, contact JTECH Customer
Service for repair options.
The Enter button will no
longer click when pressed.
Possible damaged switch. Please contact JTECH Support for repair
options.
Instrument LED blinks rapid
RED and then stops after a
few seconds on any attempt
to turn the instrument on.
Dead battery Indicator.
Charge the instrument for one complete cycle
(up to 6 hours) and attempt to use it again.
Additional instrument troubleshooting information can be found by visiting our customer portal at
http://help.jtechmedical.com