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LIP-9000 Series
User Guide - ST - Issue 1.5
Chapter 5. Call Handling
5.1 Call Transfer: Sending a call to a different
destination
You can send an active call to another station or other resource of the
system,
Call Transfer
. You can screen the transfer with the receiving party
(
Screened Call Transfer
) or complete the transfer without screening
(
Unscreened Call Transfer
).
Transferred calls, internal or external, are place in
Transfer Hold
. These
calls will receive Music on Hold (
MOH
) and will recall if not answered in a
timely manner.
If an
Unscreened Transfer
encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
Press the TRANSFER(PGM) button.
Call the party to receive the transfer.
Unscreened Call Transfer- Hang-up.
Screened Call Transfer– When your call is answered or Splash tone is
heard, announce the call then hang-up.
5.2 Call Hold: Placing a call in a waiting state
You may place an active call in one of several holding states. In System
Hold, other non-restricted stations may pick-up the call. In Exclusive Hold,
only the holding station may pick-up the call.
The system is assigned a preferred hold type (System or Exclusive). You
may override this
Hold Preference
by pressing the HOLD(SAVE) button
twice.
Appendix
Summary of Contents for LIP-9000 Series
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