S T A R G e n 2 R e c e i v e r U s e r ’ s G u i d e
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Warranty & Service Information
International Datacasting Corporation (Seller) warrants the items manufactured and sold by the Seller to be free of
defects in material and workmanship for a period of one (1) year from date of shipment to the original purchaser.
International Datacasting agrees to repair or replace the product, at no charge, within the warranty period, providing
the product is delivered to IDC in its original packaging or equivalent, fully insured and with all shipping charges pre-
paid.
To honor this warranty and to ensure the best possible service to you, IDC requires the following information to be
included with the returned product:
o
A detailed description of the problem and when it occurs;
o
The model and serial number of the unit.
o
A copy of the original invoice for the product
o
Specify “Made In Canada” on your paper work
o
An RMA number obtained prior to the return of the unit clearly printed on the exterior of your shipping
container. To obtain an RMA number, log on to
www.datacast.com
and follow the link at the top of the page
to “RMA Submission”.
The following are expressly NOT COVERED under warranty. Any loss, damage and/or malfunction relating in any
way to shipping, storage, accident, abuse, alteration, misuse, neglect, failure to use products under normal operating
conditions, failure to use products according to any operating instructions provided by the Seller, lack of routine care
and maintenance as indicated in any operating maintenance instructions, or failure to use or take any proper
precautions under the circumstances.
This warranty is expressly in lieu of and excludes all other expressed and implied warranties, including but not limited
to warranties of merchantability and of fitness for particular purpose, use or applications, and all other obligations or
liabilities on the part of the Seller, unless such other warranties, obligations or liabilities are expressly agreed upon to
in writing by the Seller. All obligations of the Seller under this warranty shall cease in the event of its products or
parts thereof have been subject to accident, abuse, alteration, misuse or neglect, or which have not been operated
and maintained in accordance with proper operating instructions. In no event shall the Seller be liable for incidental,
consequential, special or resulting loss or damage of any
kind howsoever caused. The Seller’s responsibility for
damages shall not exceed the payment, if any, received by the Seller for the unit or product or service furnished or to
be furnished, as the case may be, which is the subject of claim or dispute.
If you have determined that the unit is malfunctioning, DO NOT ATTEMPT TO ALTER OR REPAIR THE UNIT.
Please contact either your Network Service Provider or IDC at
www.datacast.com/customer-service/rma-sumbission
.
International Datacasting Corporation
50 Frank Nighbor Place, Kanata, Ontario K2V 1B9 Canada
Attn: Customer Service
Tel: 613-596-4120 | Fax: 613-596-9208
Email:
