Intermec XMLLabel, User Manual

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Chapter 4 — Troubleshooting
48 XMLLabel v6.10 User’s Guide
Troubleshooting Problems and Possible Solutions
Use the following table to find problems you may see while
using XMLLabel along with possible solutions to fix them.
Please contact Intermec technical support if you need more
information.
Troubleshooting Problems and Possible Solutions
Problem Possible Solution
You send a label to
the printer and
nothing happens.
(Oracle) There may be a problem with the setup. Check
the following items:
•
Verify that the printing mode profile
option is set to Synchronous-TCP/IP.
•
Assign and enable the printer at the user
level or higher level for each Label Type
you want to print.
•
Assign Label Type(s) to the business flows
at the user level or at a higher level, and
make sure they are enabled.
•
Verify each Label Type has a label format
defined and each label format has a variable
defined.
Information is not available to print. Verify the
appropriate information is available. For
example, if an item is not serial controlled, the
serial label is not available.
You send a label to
the printer and
nothing happens.
(SAP AII) There may be a problem with the setup. Check
the following items:
•
Make sure all of your TCP/IP or HTTP
settings are correct.
•
Make sure your port for TCP/IP printing is
set to 9200.